--- title: "ePayPolicy Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ePayPolicy. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ePayPolicy is a good fit for you!" source_url: "https://www.softwareadvice.com/insurance/epaypolicy-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / [ePayPolicy](https://www.softwareadvice.com/insurance/epaypolicy-profile/) / ePayPolicy Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/insurance/epaypolicy-profile/) Reviews [Alternatives](https://www.softwareadvice.com/insurance/epaypolicy-profile/alternatives/) # ePayPolicy User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 258 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 232 reviews (90%) - 4 stars: 24 reviews (9%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - Easy and quick way to provide professional invoices and premium finance options to insured that creates automated payment tracking detail. - Works very well with our agency management system for pulling through account names and information using the search function. - It integrates with my AMS. And, it allows my customers to choose their payment method, including premium financing and takes care of the merchant fees for me. ### Most mentioned cons - I do not like that the system continues to invoice the customer after the initial invoice has been sent. - Sometimes it has bugs and issues, the performance and speed needs to be improved maybe somehow. - the limit of $1000 imposed and the fact we have to go to the payment page to make the payment and cannot do it in the same page as the information. ## ePayPolicy customer reviews Showing reviews 1-25 of 258 (page 1). ### Epay is the best payment portal for an Insurance Agency. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our overall experience has been great. Its 100 times better than what we were using with Applied Pay. I wish we would have started with ePay. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love ePay for many reasons. The top 2 reasons are that is so much easier to use than Applied Pay and its cheaper. We have yet to use the customer support as we haven't had any issues with bugs. The money transfer speed is great and the credit card payments are so easy. I just with the clients paid a little less for a credit card payment. #### Cons I think the thing I personally like the least is that we have to create an invoice number each time and we have to keep track of the number. It would be much easier if we could just put in a starting invoice number and let ePay create them going forward. --- ### Insurance payments made easy. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. No problems. Easy to use. Happy to have this as an option for clients to pay. Appreciate the user-friendly platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Efficiency - we love being able to send our clients a link and for them to easily make payment. We dont get a lot of complaints or questions either! #### Cons Batch notifications come days after transactions as an email notification. We don't really need that as we can log in and see the transactions --- ### Epay is the way to go! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. ePay has been a great addition to our services. It allows proper tracking of invoices whether leading up to due to date or overdue and can automatically notify insureds of overdue payments #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy and quick way to provide professional invoices and premium finance options to insured that creates automated payment tracking detail. #### Cons There is a bit of learning curve to data entry. This was quickly resolved by my premium financing company and the ePay team. --- ### Easy to use, be aware of MFAs! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Pretty good! More important than us liking it, our clients like it! It doesn't seem to break very often at all, and the dependability is pretty unmatched. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service is responsive and they are VERY informed about the products when you call with a question on them. #### Cons Verification codes don't go through email, they go through text, which can be difficult for shared use. --- ### I love ePayPolicy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It values for the money and gives us support for servicing our customers. Credit card payments are also valued and welcomed by clients. #### Cons Sometimes it has bugs and issues, the performance and speed needs to be improved maybe somehow. Overall is good. --- ### EPay all Day!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I can't say enough about what an asset the service has been for our agency. We use it to process outgoing payments, accept payments, arrange financing and other options #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use is exceptional. The process is streamlined and seamless for use as a broker. We use epay for all of our payment needs #### Cons I have not had any issues today using epay for our payment services. They have made life easy and taken the headache out of payment processing. --- ### Makes receiving payments a breeze! - Overall rating: 4/5 - Reviewer: Tara E. - Industry: Insurance - Company size: 11-50 employees - Product usage: 3-5 years · monthly - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Has been worth the money, makes receiving payments a breeze. Again, I have the link in my email signature so it's always available. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The simplicity of sending clients a link for payment has been great. I've put the link in my signature and can direct them to use it as needed. #### Cons A bit of a wait for funds to clear, understandable but wish it was a slightly quicker turnaround time for the agency billed policies in particular. --- ### Ease of Working with ePayPolicy - Overall rating: 4/5 - Reviewer: Dennis D. - Industry: Insurance - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My experience with ePayPolicy to this point has been positive. I would say it has been a huge help to my firm, given that I am a sole proprietor. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of producing an invoice and the ease for the client to pay. The reporting features are very helpful as well. #### Cons I do not like that the system continues to invoice the customer after the initial invoice has been sent. --- ### why I love epaypolicy - Overall rating: 5/5 - Reviewer: Carmen Q. - Industry: Insurance - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Its been a wonderful experience from day one. epay is so helpful and is always innovating its product to keep up with tech. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that epay helps me reach customers that I would've lost without this program. Epay is also always reaching out to see if i need any help or have any questions. #### Cons i don't have anything negative to say about epaypolicy. I love the program and have been using it for about 3 years now. --- ### Great option for an agency with limited time to devote to billing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Really has helped us cater to our busy clientele, very limited learning curve and even our least tech savvy team members have mastered it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Works very well with our agency management system for pulling through account names and information using the search function. Our easiest method of offering credit card payments for our clients. #### Cons We use this as a method for billing insured, epay does not currently offer a direct option to upload invoices and receipts to our agency management system. --- ### We highly Recommend ePay! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, I would highly recommend ePay to all agencies. It's affordable and makes taking the payments from clients secure. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I feel the online portal is easy to use. Customer support is great! I love the chat feature. The ability to send reminder emails to our clients is quick and efficient. #### Cons We have not noticed any bugs or issues with the platform. It's not really a con, but sometimes when a client sends a payment on Thursday even, it can take Monday or Tuesday before the money transfers to our account so that can take some time. --- ### Chief Financial Officer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered ePay Poicy has been a wonderful tool and has allowed my staff to scale accounts receivable at a rate that would have otherwise required additional payroll dollars. It also opens up additional payment methods that we are not currently set up for i.e. Credit and Debit Cards. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ePay Policy has a fantastic user interface and the communication from their team is top notch. They call to check in and are always quick to answer any technical questions I may have. Site integrations are very robust and we're able to plug in other tools like premium finance and back end processing. #### Cons Can't say that I've found anything yet. About 6 months into the platform and I find it to be one of the best decisions I have made in scaling my MGA. --- ### EMMA MONCADA AGENT - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ALLWAYS EASY AND NEVER HAVE ANY PROBLEMS ALSO HELP ME TO RESOLVE SOME PROBELMS I DO HAVE INT THE PAST PRIOR CLAIM #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EASY TO PROCESS THE PAYMENTA AND ALSO ALWAYS IT IS IN OUR SIDE TO MAKE EVRYTHING EASY TO US NEVER PROBLEMS #### Cons N/A ALWAYS EASY TO DEAL WITH CUSTOMER AND EMAIL AND EVRYTHING IT IS EASY.. NEVER HAVE PROBLEMS NEVER ISSUES ALWYAS FINE --- ### Absolute MUST HAVE for any agency that does a large volume of agency bill. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I tried 2 other payment providers and the ePay Policy experience has been the best. And least expensive! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ePay Policy has made my agency billing so much easier. It is very simple to use. It integrates with my AMS. And, it allows my customers to choose their payment method, including premium financing and takes care of the merchant fees for me. #### Cons No direct payment to my carriers. Which I heard is changing. And not integrated with my Premium Finance company of choice. --- ### Agency Review - Aronson Group - Overall rating: 5/5 - Reviewer: Austin K. - Industry: Insurance - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it’s been great. Nice, easy tool to use to allow our clients to pay manually. This has been a simple solution to a past obstacle we faced. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use. Very efficient way to receive payments from our clients. Simple, clear, and easily accessible. #### Cons Historically, no option to set due dates, and auto reminders for past due invoices. I would love a function to automatically send reminders for our clients to pay. --- ### Love how much Epay has simplified our back end accounting - both with receiving payments and paying carriers! - Overall rating: 5/5 - Reviewer: Victoria B. - Industry: Insurance - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to use — my clients can choose ACH or credit card and instantly see the difference in fees. I also appreciate that the fees are passed on to the client automatically, so we don’t have to manage them manually. The invoice feature is another huge plus, allowing us to email invoices directly to clients and pay carriers through the Payables feature. Overall, it has streamlined our back end tremendously. #### Cons You can add an attachment when sending an invoice, but I wish we could add a signature field for e-sign to the attachment so that it could reduce a step on getting our proposals signed. --- ### Convenient and Easy Payments - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy and convenient for both our agency and policyholders. Being able to accept payments over the phone or let the customer pay online on their own time has been a game changer. I contacted support once to increase our transaction limit, and the representative was very kind and helpful. Other than that, I haven't needed assistance because the website is always in good working order. The agency dashboard is easy to understand, and the payment page is user-friendly and easy to follow. #### Cons I can't think of any cons regarding ePayPolicy. My only complaint is that our agency management system does not support ePayPolicy integration. --- ### ePayPolicy is a great game changer in payments!!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with ePayPolicy has been 5 STAR as they have made my job easier and have saved me time!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ePay makes bill paying for both our clients and ourselves an easy experience. Our clients can simply and securely pay their premiums via a link we have available on our invoices and email without any additional help from our office staff. We also have a way to pay the insurance companies via ACH for a very nominal fee (less than the cost of a postage stamp) and can even attach a copy of the invoice or statement we are paying. Very rarely is it needed, but when I have contacted customer support, they are always friendly and helpful. #### Cons More companies need to sign up and allow payments via ePay payables. I've sent several requests to different companies, but they never responded. Some of the company payment limits as you don't know what they are until you make the payment and then it tells you it's more than allowed. Also, the Credit Card Fees can be high, we make sure to state that to our customers on our invoice and when we send anyone the link, but we understand that there isn't much ePay can do about 3rd party charges. --- ### User Experience Review of Epay Payment Portal - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered From start to finish, my experience using Epay has been refreshingly simple. The layout is clean, navigation is effortless, and completing a payment takes just a few quick steps. Exactly as it should be!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about it is the remarkable ease of use. The intuitive design and straightforward processes have made it incredibly simple to navigate and utilize, which has significantly enhanced my experience. #### Cons At this point, I can honestly say that I don't have any dislikes about it. I'm quite impressed with its functionality and performance so far. --- ### E-Pay Experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it is good. We haven't had any issued with custmer support or any security issues concerning our clients. We do wish it was easier to request a limit increase. We have gone up to $100k limit for clients to be able to pay but we have to submit all new financials every single time to request a limit increase. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The convenience of what we can offer to the insured is the biggest thing we appreciate. We have saved time, hassle, and money by having an easy payment method to use for our insureds. #### Cons The website is slow to load. It takes too long to get from page to page which is frustrating from a workflow perspective. It is also not particularly intuitive to used where things are. Links and pages are very crowded with options. --- ### It’s a thoughtfully built platform tailored to the needs of the insurance industry, making payment collection faster and more efficient. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with ePayPolicy has been largely positive. The platform is user-friendly, and the setup process was smooth #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is simple to set up and intuitive for both agencies and their clients. Payments can be made quickly without much technical friction. #### Cons Clients often have to pay processing fees (especially for credit card payments), which can cause friction or dissatisfaction—particularly for larger premium amounts. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Jorge B. - Industry: Insurance - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered We love to use the system. We did try another program but it was not as user friendly as this one. Simple is the key here. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was extremely easy to learn the system. We take advantage of all of the features. After 5 years, we have had 0 issues with the system. #### Cons There is nothing we do not like about ePayPolicy. It works perfectly and when updateds or new processes are added, we dont even request help to figure it out. --- ### ePay review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Great! System is user friendly, convenient. The monthly fee to use the service is reasonable. I'd recommend to others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very easy to use whether links to our agency management system of direct through the ePay portal. #### Cons The emails that show the funding. I wish there was more of a description on the email subject line. --- ### User Friendly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall Epay is a great service and has great customer service. I am happy to have this service for my customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is very user friendly. I like the service they have for invoicing as well. It makes it easier for customers to make payment. #### Cons it can take sometimes up to a week to receive funds. Depending on if its a CC or ACH payments made over a weekend or before it can get delayed. --- ### A Great Payment Method - Overall rating: 5/5 - Reviewer: Shannon R. - Industry: Insurance - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Using ePay services has been a great tool for us to collect premiums quicker and easier. We have never had any security or issues with the platform working as it should, which is great for customer service! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about ePayPolicy is how easy it is! Not only for our agency to use, but the ease that our clients are able to use it. #### Cons EPay is quick to deposit funds to our account which is great, however it would be easier to just have one deposit per day. Some days we will get 3 or 4 different deposits that have to be entered. ---