HawkSoft is an insurance management solution designed for independent agencies.

HawkSoft offers workflows for commercial and personal lines and an auto-documentation process that builds a trail of every client interaction. HawkSoft’s core package includes the reporting suite, Agency Intelligence, giving agents access to vital business metrics and sales pipeline management tools.  

HawkSoft offers drag-n-drop functionality, real-time quoting, downloads, e-signature, phone integration, QuickBooks integration, pre-fill ACORD forms and certificates of insurance, batch email marketing and texting.

Support is provided via phone, chat and in person.

Agency reporting suite
Agency reporting suite

Agency reporting suite

Actionable start page

Actionable start page

Package coverages

Package coverages

Sales and retention view

Sales and retention view

Phone integrations and screenpops

Phone integrations and screenpops

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



42 Reviews of HawkSoft

Overall rating

4.5 / 5 stars

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Viktoriya from Allegis Casualty

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Very User Friendly

Pros

I am able to navigate the software with ease. I leared how to use it very quickly and highly recommend it to any one who needs to keep track of lots of accounts.

Cons

Every now and then it will just close the window and a few seconds to a minute later it will pop back up right where you left off.

Review Source: Capterra

Darren from Advance Insurance & Benefits

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Best insurance client data base

Its been a great no complaints.

Pros

Easy to teach to new employees. Very user friendly to surf around and figure things out. News updates are great info for different features.

Cons

One thing is it doesn't show more then 10 of the most recent clients viewed.

Review Source: Capterra

Pramod from Pi Tech Solutions Pvt. Ltd.

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

HawkSoft - Agency's best companion

We have used many AMS like AMS360, EzApps, etc for different agencies, but HawkSoft is the BEST. It stands up from crowd and it provides something which no other AMS could provide, PEACE of MIND. We know our data is safe in hands of HawkSoft.

Pros

HawkSoft is best all-in-one solution for small & growing agency as well as well established agency. It can maintain & manage data for thousands of customers without breaking a sweat. Very fluid, modern interface which is very easy to learn and use, loads of customization, complete control over your data and robust performance are plus points of this AMS. Also if you are new user, help is in abundance and available at your fingertips. Their integration with Raters and carriers is time saver.

Cons

Only thing I didn't like about HawkSoft is that their training course (HawkSoft University) are very expensive and provides very generic knowledge for the fees they charge.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Hawksoft rules service!

Never missed a client, Earn graphs, Agency insight at fingertips to make sane decisions. Manage my staff :)

Pros

Variety of Connectivity clients(Dell Workspace, Parallels, RDP) to use to connect to the online Hawksoft environment,
Freedom to use Hawksoft Online or use it in Local secluded mode, this gives pro-choice security options,
Integrated customer service from Kotter Group and Hawksoft,
Constant backups ensure, even in the most dangerous attacks, Hawksoft can revert back and keep its ground.
Unbeatable!

Cons

Old looks, Resourceful tools can be made a little fancy, misses asthetic.

Review Source: Capterra

Sagar from Pi tech Solutions Pvt. Ltd.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Best Agency Management System Ever

We are storing and maintaining over 1000 customers in HawkSoft, seamlessly and effortlessly. Fetching customer info, updating data, printing documents/certificates is piece of cake in HakwSoft. Every agency must have this system.

Pros

I have been using HawkSoft CMS since 2008 for the agency I work with. System was fantastic to start with even in 2008, but it kept evolving every year with new features and turned into THE BEST system I ever came across. It has all the bells and whistles one could wish for from such type of systems. Easy of use, help on the every click and integration with other carriers, rating websites makes this system perfect solution. I am not an insurance agent, however I could master it within just few days of use.

Cons

None. Its just perfect. HawkSoft people already keep adding new features, improving, fixing it to the system which is already perfect.

Review Source: Capterra

Sue from Van Dyn Hoven Insurance Agency

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

review

Customer service is awesome

Pros

ease of use.

Cons

learning all over. The switch from old management system to Hawksoft

Review Source: Capterra

DAVID from NSI

Agency type:  Property & Casualty (P&C)

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

I am referring to Hawksoft CLOUD and NOT Hawksoft regular.

Unfortunately the company that runs the cloud service for Hawksoft does a poor job witch reflects poorly on Hawksoft.

Pros

Hawksoft cloud is very very slow, it will slow down your productivity NOT increase it. Other than speed it seems to be OK.

Cons

Very slow, the servers they are putting us on are super slow and you have to call almost weekly to ask them to switch servers.

Review Source

Lynnette from Aurora National Insurance

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Northern User

Has been very positive - we always know help is just a phone call away if we need it.

Pros

I most appreciate the support and dedication of Hawksoft to help us succeed in using Hawksoft

Cons

I wish it had the ability to track and manage my Employee Benefits policies.

Review Source: Capterra

Gabe from All Valley Insurance, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great Company & Product

The customer service is awesome! If we ever have an issue (rare), they respond quickly and efficiently to resolving the problem. They really know how to communicate with their customers in a respectful but friendly manner.

Pros

This software is vary easy to use and has a ton of features that are vary useful for day to day operations . The customer service is absolutely the best.

Cons

It takes a bit of time to fully learn all the features it has to offer.

Review Source: Capterra

MaryAnn from Oakwood Insurance Agency

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Agency Management System for Real Agencies

We've used Hawksoft since 2010 and have been very satisfied with their program and their service.

Pros

The software is super user friendly and Hawksoft's support staff is even more so. Their people never make you feel like your issue is insignificant or that your computer skills are lacking ... which may be the case but they're always so accommodating anyway.

Cons

The functionality on the commercial side of things lack a bit but Hawksoft is working on it diligently.

Review Source: Capterra

Dawn from LF Insurance Group

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Easy to Navigate

New updates are available all the time. Which makes the ease of doing business that much easier with each new update.

Pros

Easy to navigate and understand. Which makes the ease of doing business that much smoother for our agency.

Cons

I wish you were able to open another window by just clicking another tab verses Ctrl, Alt, N.

Review Source: Capterra

George Jr. from Northwest Insurance Services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

My Hawksoft Experience

We've been members for about five years and have enjoyed our experience more than the other management sytems we've used in the past.

Pros

We like the functionality and the quality of the support team, plus how it easily integrates with external applications (Outlook, QuickBooks and DocuSign).

Cons

I can't think of any that stick out. It's good software.

Review Source: Capterra

Vicky from Van Dyn Hoven Insurance

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

excellent software

Pros

Hawksoft is very user friendly. The staff is always working to get agents requests finished to make the software fit our every need. Customer service is outstanding!!

Cons

I have no cons for Hawksoft Software at this time

Review Source: Capterra

Brian from Garner Insurance

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Perfect and Affordable Agency Management System

A great company that not only offers a great product, but also great service.

Pros

Very intuitive. If I run into a problem, they are quick to help figure it out. It does everything I need for personal and commercial lines. Hawksoft is constantly improving their product and respond by listening to their customers needs.

Cons

There really isn't a thing that I don't like.

Review Source: Capterra

Rick from Viall Insurance Agency

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Hawksoft is the choice for the future.

Revenue per employee continues to soar. I am more in touch with the characteristics of my book of business than most agents.

Pros

How they continue to innovate. It gets better and better every quarter... or better.

Cons

That they have not take time to link up with a third party mobile app vendor. The have neglected the API.

Review Source: Capterra

Don from Calrose Insurance Inc

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Service comparisons HawkSoft and the 2 of the most used management systems

the over all experience doesn't get better.

Pros

I had all 3 systems in house at one time to compare. HawkSoft is incomparably good when you call for help. The functionality is good and it is always getting better. We've merged 3 agencies together and have decades of experience with all 3 of these systems. When it was time to choose HawkSoft was the over whelming choice hands down. T

Cons

An insurance agency focused accounting system which was fully integrated with HawkSoft would be a big help.

Review Source: Capterra

Amber from Barber Insurance Agency

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

August 2018

Continuous improvements

It is so easy to navigate. rarely ever have any problems and if we do customer service is quick and friendly.

Pros

It is very user-friendly. Easy to use.

Cons

I can't use it to orginaize my life. It would be helpful

Review Source: Capterra

Steve from Landmark Risk Management

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Hawksoft - A Refreshing Approach

Hawksoft is not a huge polished juggernaut of a software system, (for good and for bad). It is so refreshing to work with a company where the owners of the software company ARE the designers. The design is a little simple, and it is missing a few functions that we would like to see here and there, but we finally have control over our data, and it operates as promised with no lag that we've experienced. Their Customer Service is the best I've experienced anywhere.

Pros

Intuitive to use.
Simple to install and maintain.
Outstanding Customer Service.
Great Implementation and Training Model.

Cons

Somewhat limited in servicing complex commercial accounts.

Review Source: Capterra

Amerah from Joe Peterson Insurance

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Hawksoft Review

Hawksoft is very straight forward and easy to use. If you have a question, you can check the training guide real fast. Frankly, with a few tweaks, I would say it could be the perfect system to use in any insurance business.

Pros

It is very easy to use and the customer service department is always quick to respond if I have questions. I love that they listen to my ideas regarding improvement and are almost always ready with helpful solutions to my concerns.

Cons

It is not as geared to the commercial side of the business as we would like to see it, especially when it comes to the commercial auto line of business and their additional insureds and when the auto is packaged into one policy with the GL/other lines of business.

Review Source: Capterra

Carole from Advance Insurance & Benefits Nevada Inc

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Hawksoft

Pros

The many features it offers & how complete it is

Cons

Nothing really, it does the job! It is a bit hard to add company information into the "gear"

Review Source: Capterra