About Guidewire

InsuranceSuite is an insurance management solution that helps agencies streamline operations and manage claims, bills and receivables, as well as underwriting and policy administration. The solution can be deployed in the cloud and on-premise. Further, the platform offers private, public and hybrid cloud deployments on cloud platforms that include Amazon Web Services and Microsoft Azure.

InsuranceSuite helps companies organize cross-department processes, reduce costs, enable collaboration between teams and track performance. InsuranceSuite’s claims management feature enables insurers to reduce manual workloads by automating tasks that include data entry, fees processing and reminders.

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Supported Operating System(s):

Web browser (OS agnostic)

6 Reviews of Guidewire

Average User Ratings

Overall

2.8 / 5 stars

Ease-of-use

3.0

Value for money

3.0

Customer support

3.5

Functionality

3.0

Ratings Snapshot

5 stars

(1)

1

4 stars

(1)

1

3 stars

(1)

1

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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September 2019

User Profile Picture

Arnaldo from Seguros Sura

Verified Reviewer

Company Size: 10,000+ employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2019

The must have for Insurance industry

I work in a team that implement the solution for a big insurance company. At the first, it is fast to understand how to customize simple things and having new features on no time in production. The problem comes with bugs, the IDE provide a really bad experience for debugging making really hard to solve things.

Pros

It comes with everything you need for your insurance company. It has the products, business logic, visuals, modularization, quality, safety, covers all fronts of an insurance business. It is stable, reliable, friendly and all ready to use from the starting point. It provides a perfect customer-focused solution without any customization and in a state of the art system.

Cons

As with any black box solution, it is sometimes very difficult for developers to customize it, especially complex rules and design. The views are very difficult to change, even changing the color of a button is a long way, since the html and the css are not easily accessible. It's really hard to debug, IDE is too slow for that and half of the time it can't follow the runtime and can't see any variable value. You need almost a gaming computer to run the server locally, the requirements are not reasonable

March 2018

Travi from Insurance

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

March 2018

Good Product

Pros

- easy to use and pretty simple - cost-effective and good customer support services - I would recommend this product

Cons

-can be a bit slow at times, but could be the internet connection -would like to see more features added in the future

June 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2018

Easy to use, basic functionality and memory should be available at all levels

Makes my job easier and records of prior work accesible

Pros

Can contain all documents and notes related to claim, allows for ease of access to anyone who needs clients as I'm info, search function also a plus

Cons

Space is minimal, docs should open in window not require constant download, documents cannot be easily reviewed or recessed in a timely manner

May 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Functionality

2.0

May 2021

Difficult.

It works, but I’d rather have an easier to understand platform.

Pros

It’s nice to have a way to follow a customer through the process. Quitting, binding, underwriting, billing. It’s all done in one platform.

Cons

It’s so hard to find what you need. You think it’s in one place, but it’s really in another. And then when you think you’ve figured it out, you are lost all over again.

May 2021

Beth from Horace Mann Insurance

Company Size: 1,001-5,000 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

May 2021

Guidewire Installation a bona fide nightmare; for users, clients and business overall

One of three states to go live with Guidewire. Nothing worked; nothing. Clients suffered, I spent dozens of hours each week on the phone and online with support trying to get it to work. My worst installation experience ever and I've 'lived' through lots of them over the years.

Pros

Nothing. As a former IT professional I've never seen anything so bad; so many challenges, problems, total lack of communications.

Cons

I don't know what company was contracted to do the installation but they're also to blame. Case study of what can go wrong.

Reasons for Switching to Guidewire

I was in a Beta test state; not optional

August 2018

Tamra

Verified Reviewer

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

1.0

Functionality

1.0

August 2018

Worst system -Run fast away

Pros

In the quoting function the prior insurance reports are very helpful for underwriting purposes. The digital signature function is also a positive when issuing new business.

Cons

The system is very slow. When quoting coverage and making any changes to coverage options the system must completely refresh, this is very unproductive as just revising a quote can take well over an hour and this process should be a matter of a few minutes. This system cannot differentiate between a primary driver and an occasional driver, result is higher premiums to the consumer. Inconsistency when quoting, pricing changes nearly every time you review a quote. When quoting, this system doubled the time it takes to do a simple quote. This system is not efficient for the front end user. They need an agents forum, this system misses the mark completely and hinders productivity.