Guidewire Software

Guidewire Software

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About Guidewire

InsuranceSuite is an insurance management solution that helps agencies streamline operations and manage claims, bills and receivables, as well as underwriting and policy administration. The solution can be deployed in the cloud and on-premise. Further, the platform offers private, public and hybrid cloud deployments on cloud platforms that include Amazon Web Services and Microsoft Azure. InsuranceSuite helps companies organize cross-department processes, reduce costs, enable collaboration between teams and track performance. InsuranceSuite’s claims management feature enables insurers to reduce manual workloads by automating tasks that include data entry, fees processing and reminders. Gartner recognized Guidewire as a leader in its 2016 Magic Quadrant report o...
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Guidewire User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

3.5

Customer support

4

Functionality

3.5

Showing 10 reviews

Beth

Company size: 201 - 500 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2022

Guidewire Installation a bona fide nightmare; for users, clients and business overall

User Profile

Shovesh Kumar

Verified reviewer

Company size: 10,000+ employees

Industry: Insurance

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Guidewire - An Insurance Management Software

It helped to manage all policies in a single dashboard. With it's three components policycenter, billingcenter and claimcenter it became easy to process everything automatic. We able to process policies and during claim process it doesn't require bulk documents, it requires all data and all processes digitally.

Pros

This is easy to use with advanced cloud based technology. User freiendly user interface. Best gadget or a manager for a insurance company to manage all the data and process them automatically. It helps to fulfill all reqirements of insurance companies according to market demand. It gives cloud service with low cost operations. It's policycenter feature analyze customer requirements and provide them policies according to that. It helps to come to market with new offers and new peoducts. It helps to interact with customers, agents and service providers easily with digital inituitives. You can easily track the process of an assigned task with your representative. Agents can see the commision details according to policy premium. With digital features now you can send documents to your clients or customers to sign digitally and kyc process also became digitalised. Can process customer's insurance claim from a single place. It stores customer data and their policy details. Provides customers various payment options and informs on every update obver email. On every successful transaction it gives customer payment receipt and invoice with all details.

Cons

During my experience it has given a great success. I haven't found any issue with this software. Nothing to dislike.

Naveen Kumar reddy

Company size: 10,000+ employees

Industry: Insurance

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Guidewire products review

Claims and policies

Pros

This product have all integrated functionalities in the application related to claims and policies which helps coustomer to handle claims and policies

Cons

When it is integrated to documents system have faced some issue

Reasons for choosing Guidewire

Guidewire have very good coustomer support and detailed application

Anonymous

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

June 2018

Easy to use, basic functionality and memory should be available at all levels

Makes my job easier and records of prior work accesible

Pros

Can contain all documents and notes related to claim, allows for ease of access to anyone who needs clients as I'm info, search function also a plus

Cons

Space is minimal, docs should open in window not require constant download, documents cannot be easily reviewed or recessed in a timely manner

Ankit

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Effective, Exhaustive & Easy to Use

Pros

Guidewire offers end to end features in terms of process(es) and capabilities 1 could think of in Insurance Value Chain. The features are apt for US market and can adapt to other geographies with customization. The documentation & Courses available are self-sufficient for someone to pick up the software with minimal effort & time. The long list of partners & vendors readily integrated with their system enhancing the features further.

Cons

Limited availability of open source information on Guidewire, not much can be found over web. One has to channel themselves through any of their partner to get details.

User Profile

Arnaldo

Verified reviewer

Company size: 10,000+ employees

Industry: Insurance

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2019

The must have for Insurance industry

I work in a team that implement the solution for a big insurance company. At the first, it is fast to understand how to customize simple things and having new features on no time in production. The problem comes with bugs, the IDE provide a really bad experience for debugging making really hard to solve things.

Pros

It comes with everything you need for your insurance company. It has the products, business logic, visuals, modularization, quality, safety, covers all fronts of an insurance business. It is stable, reliable, friendly and all ready to use from the starting point. It provides a perfect customer-focused solution without any customization and in a state of the art system.

Cons

As with any black box solution, it is sometimes very difficult for developers to customize it, especially complex rules and design. The views are very difficult to change, even changing the color of a button is a long way, since the html and the css are not easily accessible. It's really hard to debug, IDE is too slow for that and half of the time it can't follow the runtime and can't see any variable value. You need almost a gaming computer to run the server locally, the requirements are not reasonable

Anonymous

Company size: 2-10 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
2

Functionality

out of 5

June 2021

Difficult.

It works, but I’d rather have an easier to understand platform.

Pros

It’s nice to have a way to follow a customer through the process. Quitting, binding, underwriting, billing. It’s all done in one platform.

Cons

It’s so hard to find what you need. You think it’s in one place, but it’s really in another. And then when you think you’ve figured it out, you are lost all over again.

Mello

Company size: 1,001-5,000 employees

Industry: Insurance

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Functionality

out of 5

June 2022

Quick and easy

Pros

Search features make it simple to sort through find and manage claims details. Can find things easily even if only having minimum details

Cons

A bit of a learning curve compared to other claims software,

Tamra

Verified reviewer

Time used: More than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Functionality

out of 5

August 2018

Worst system -Run fast away

Pros

In the quoting function the prior insurance reports are very helpful for underwriting purposes. The digital signature function is also a positive when issuing new business.

Cons

The system is very slow. When quoting coverage and making any changes to coverage options the system must completely refresh, this is very unproductive as just revising a quote can take well over an hour and this process should be a matter of a few minutes. This system cannot differentiate between a primary driver and an occasional driver, result is higher premiums to the consumer. Inconsistency when quoting, pricing changes nearly every time you review a quote. When quoting, this system doubled the time it takes to do a simple quote. This system is not efficient for the front end user. They need an agents forum, this system misses the mark completely and hinders productivity.

Beth

Company size: 1,001-5,000 employees

Industry: Insurance

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

May 2021

Guidewire Installation a bona fide nightmare; for users, clients and business overall

One of three states to go live with Guidewire. Nothing worked; nothing. Clients suffered, I spent dozens of hours each week on the phone and online with support trying to get it to work. My worst installation experience ever and I've 'lived' through lots of them over the years.

Pros

Nothing. As a former IT professional I've never seen anything so bad; so many challenges, problems, total lack of communications.

Cons

I don't know what company was contracted to do the installation but they're also to blame. Case study of what can go wrong.

Reasons for switching to Guidewire

I was in a Beta test state; not optional