Great way of being able to provide the best care to our patients using open access insurance benefit.

The platform is easy to use the the support team is very friendly and helpful. Patch can help finalize the sale.

Its easy to use, so user friendly, very helpful, and also the customer service is great. I like that if you have a question you can chat live.

Allows me to see more customers, and give them a stress free visiting by quickly filing their reimbursement claim.

Terrible customer service. Took 3 weeks to get back to me.

Outstanding company to work with and they provide that best support.

The insurance providers even talk them out of going out of network. So that could be frustrating at times as well.

By offering discounts to the patient and accepting assignment (payments) from VSP directly, we are still able to offer great value while at the same time offer premium optical products and services.

When I have a question customer service has been prompt with their response time & very helpful.

Having the out of net reimbursement show first helps determine an overall price without going thru the whole claim.

When we give the patient our normal retail price of glasses, and then the total they pay with our own discounts and their OON allowances, we rarely get any pushback on them purchasing eyewear.

Overall anagram is great since it is easy to use, quick to pull up patients, and I am able to let patients know exactly what they'll be receiving back from their insurance company.

Its quite frustrating at times. We filed claims and providers say they never received the claim.

Finally a software that not only helps me get more business, but is streamlined and easy to use.

I like that I can now get OON benefits for patients who want to purchase their eyewear from our office.

They force 6-12 month contracts. The sales agents are impersonal and distant (multiple mistakes made while contracting) and only check on you when you complain.

There have been a few claims that had to be resent due to error & VSP can be a little slow at processing.

We realized no business benefits and lost 6 months of their service and gained very little. Overall we lost over $1000 by deciding to do business with Anagram.

We absolutely LOVE being able to see VSP patients at our office. Since we are not a VSP provider we do not have access to the patient's benefits.

We are very happy with Patch and we are in our second year of using them.

It pays for itself after helping 1 to 2 people & after that per month those are sales that I would not have had otherwise. The program itself is very easy to use.

Anagram has been a great benefit to my small office. Not having a dedicated person for insurance benefits and claim management it was difficult to stay on top of benefits and claims.

The staff at Anagram seem to really care about and support the users of their software and want us to succeed. I feel assured that I can always call on them if I ever need help, support or advice.

Extraordinary benefits and results for a small office.

With Anagram we are able to fight back, as a small clinic, and take our practice back from VSP.

Intuitive, customisable with great customer service.

The customer service has been outstanding, especially Ilda Cairns, who has been there every step of the way for us and has been there for every question we have had.

Cost is reasonable and customer service/technical support are excellent, especially my claims management specialist Suzanne Kehren.

As the owner of my adjusting firm I love the administrative reports that allow me to zero in on any aspect of my business.

Adjusters like it and it makes them more efficient. Has a good suite of management tools to ensure the adjusters are meeting their goals.

To be competitive the UI needs a facelift. Other than that I can't think of any other dislikes.

Great user experience and customer service from staff such as [SENSITIVE CONTENT HIDDEN] etc.

It is a little bit property centric rather than being designed around a casualty line of business.

The least like thing about VCA is having to learn the program. But I guess that's the problem with any program so overall I cannot complain.

This is helping to better organize, store, and administer our claims. It is great to use on a daily bases and the fact that I can customize it to meet my needs what I truly enjoy.

Having been in the insurance industry for 23 years, during a period of technological change, I have been exposed to many different electronic file management systems.

Many insurers are choosing to go paperless and VCA is an excellent tool for this. The customer support is friendly and helpful and always just a click away.

Easy to learn how to use. I worked customer service agents  and They  were  very thorough and patient.

A comprehensive, competitively priced claims handling solution with a genuine, user-friendly interface that will surely make a significant difference in our productivity and competitiveness.

We have been using VCA since 2009 and have ALWAYS been very happy with the reliability, functionality, and fantastic support.

All in all we are very pleased with VCA and would highly recommend them to others.

Ease of use, intuitiveness, fully web based solution - no software installation required, very responsive for support and modifications.

I am concerned with the pricing increasing on a regular basis, as most of my clients are looking to keep claims costs lower, which greatly affects their and my bottom line.

We have adapted to the system. The sales team did an outstanding job explaining to a skeptic such as myself the value of the system.

Ease of use and navigation. Multitude of available functions and seamless connectivity.

This effort required really listening to our needs and being there for us as we confronted problems. Much of our focus is the E & S Market and the Lloyd's market.

Allow user of the portal more storage to upload documents. Expanded area for questions and drop downs which can be added for the end user filling out the claim on the portal.

It has been specifically designed for the insurance industry, and as time goes on, new features are added. It is safe, secure and easy to use.

We have never experienced major downtime, only a couple of minor interruptions, over the past 6 years - which is FANTASTIC in my book.

US Dollar

Anagram, formerly Patch, is a cloud-based insurance management solution, which assists health centers and medical practitioners with claim submission and out-of-network benefits management. Key features include ROI tracking, treatment planning, messaging, patient management, and insurance provider management.


Physicians can use the solution to examine coverage details, determine eligibility and inform client about covered expenses in real-time. The solution helps doctors deposit claims and send reimbursement checks to patients. It also allows counselors to measure patients' reimbursements against ongoing treatment, process payments and track revenue.


Anagram helps practitioners review surveys collected through social media ads, analyze customer behavior, connect with patients through chats or emails and resolve issues in real-time. Pricing for the solution is available on request and support is provided via email and documentation.



LongDescription

Patient Records Management

Status Tracking

Claims Tracking

HIPAA Compliant

SSL Security

Deduction Management

Real Time Data

Insurance Management

Activity Dashboard

Co-Pay & Deductible Tracking

Benefits Management

Electronic Claims

Claims Management

Records Management

Client Management

Web browser (OS agnostic)

Contact Anagram for detailed pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Anagram

Live Online

Webinars

Documentation

Videos

With a claims engine as its core, VCA Software (formerly known as Virtual Claims Adjuster) is a global SaaS platform focused on improving policyholder satisfaction and retention, while providing a next-generation ecosystem to improve intelligence and function for all stakeholders from insurance carriers to third party administrators, brokers, independent adjusters, captives and self-insured companies. The VCA platform simplifies and humanizes the claims journey – ultimately creating more customer lifetime value. 

Case Management

Claims Adjuster Management

Paper-Based Claims

Compliance Management

Forms Management

Customer Management

Real Time Analytics

Task Scheduling

Invoice Management

Scheduling

Data Import/Export

Process/Workflow Automation

Payor Management

Client Portal

Workflow Management

Real-Time Updates

Alerts/Notifications

Reporting & Statistics

Reminders

Billing & Invoicing

Accounting Integration

Third-Party Integrations

Document Management

Claims Settlement

- Cost Per Claim Option: $7 USD
- Licensing Option: $299 USD 

Anagram vs VCA Software

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Product Demo & Screenshots

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