About Virtual Claims Adjuster

Virtual Claims Adjuster is a web-based claims management solution designed to help small to large businesses in the insurance industry create automated workflows to manage claims and identify different development trends. Features include performance metrics, remote access, address mapping, image capture, employee management, and auto dialing.

The solution enables professionals to prepare disaster recovery plans based on loss of power, data or connectivity, costs involved and impact on the business. Clients using Virtual Claims Adjuster can check claim details, access files or contacts, make notes, add missing photos, review documents and send emails through mobile devices. It helps professionals collect, manage and prepare Lloyd approved reports including cu...


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Supported Operating System(s):

Web browser (OS agnostic)

27 Reviews of Virtual Claims Adjuster

Average User Ratings

Overall

4.89 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(24)

24

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

February 2018

Anthony from Scoot Networks

Verified Reviewer

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

It has been easy, thorough, friendly and transparent

This is helping to better organize, store, and administer our claims. It is great to use on a daily bases and the fact that I can customize it to meet my needs what I truly enjoy.

Pros

The software so-far can and will do anything we need it to as a small start up. My biggest fear in getting a more sophisticated system is that it would be too sophisticated and required too much info for our needs. Because I can customize it it adapts well to exactly the area of business I would like to use it for.

Cons

It looks old. To be competitive the UI needs a facelift. Other than that I can't think of any other dislikes.

March 2019

Otilia from Excel claims

Verified Reviewer

Company Size: 2-10 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Effective to managing claims

All information about the claim is easily available . I liked the fact that it can be accessed from anywhere. [SENSITIVE CONTENT HIDDEN] was very helpful with using the system.

Pros

It was very user friendly , all the information l need is readily available . I did use all the options available as l did not need it .

Cons

I did not like the fact that 90 day notice is required for cancellation .

Response from Code Evolution

Replied March 2019

Thank you for the review, yes with our security and infrastructure in place we do require a 90 day notice period to terminate the service. We aren't like some other competitor systems that lock clients in for the entire term/ we understand that clients needs can change. We are glad you were very pleased with the system. Happy retirement!

May 2017

Craig from Wheat City Claims Services Ltd.

Verified Reviewer

Company Size: 1 employee

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

May 2017

I had used this software before at a previous employer it was an easy choice to stay with VCA.

It provides me with an easy to use claims management system for my small business.

Pros

It collects my time in an easy to review format that my clients want. As a business owner the software provides me with a constant and up to date review of my accounts receivables without having to pay for an accounting program.

Cons

Although VCA is constantly looking to improve the software, I think that in my mind, there are too many changes. It is a good program and there does not need to be many changes in my opinion.

October 2016

Tina from Coast Claims Service Ltd.

Verified Reviewer

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Coast Claims Service Review

Virtual Claims is a very easy program to use, Ilda Cairns is a wonderful rep to work with and is always available to problem solve whenever I or any of my staff have any questions. All of my adjusters find the program fast and simple to use and keep track of their claim in and i like the fact that it is always evolving and changing to keep up with our growing need and the changing demands from our clients.

Pros

That is is very user friendly, easy to train new staff on and that it is always changing and updating, and the support team are very fast to help when there is a problem.

Cons

some of the functions i can do in Queries are limited

April 2017

Jeff from The Littleton Group

Verified Reviewer

Company Size: 51-200 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

The Littleton Group Claim Review

Customer Service is the best. System easy to use and easy to train new employees on. Very customizable and functional. Great value.

Pros

Easy to train on and very user friendly. Adjusters like it and it makes them more efficient. Has a good suite of management tools to ensure the adjusters are meeting their goals.

Cons

The check writing capabilities.

Response from Code Evolution

Replied April 2017

Hi Jeff, Thanks for posting your review. We're glad to hear that VCA had been great for your firm. Although we agree check writing is a great tool, unfortunately there are simply too many variables for each clients unique needs. We believe that building a custom cheque writer tool to suit each clients individual requirements works best.