Virtual Claims Adjuster mobile claim management
Supported Operating System(s):
Web browser (OS agnostic)About Virtual Claims Adjuster
Virtual Claims Adjuster is a web-based claims management solution designed to help small to large businesses in the insurance industry create automated workflows to manage claims and identify different development trends. Features include performance metrics, remote access, address mapping, image capture, employee management, and auto dialing.
The solution enables professionals to prepare disaster recovery plans based on loss of power, data or connectivity, costs involved and impact on the business. Clients using Virtual Claims Adjuster can check claim details, access files or contacts, make notes, add missing photos, review documents and send emails through mobile devices. It helps professionals collect, manage and prepare Lloyd approved repor...
27 Reviews of Virtual Claims Adjuster
Average User Ratings
Overall
4.89 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
February 2018
Anthony from Scoot Networks
Verified Reviewer
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
It has been easy, thorough, friendly and transparent
This is helping to better organize, store, and administer our claims. It is great to use on a daily bases and the fact that I can customize it to meet my needs what I truly enjoy.
Pros
The software so-far can and will do anything we need it to as a small start up. My biggest fear in getting a more sophisticated system is that it would be too sophisticated and required too much info for our needs. Because I can customize it it adapts well to exactly the area of business I would like to use it for.
Cons
It looks old. To be competitive the UI needs a facelift. Other than that I can't think of any other dislikes.
March 2019
Otilia from Excel claims
Company Size: 2-10 employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2019
Effective to managing claims
All information about the claim is easily available . I liked the fact that it can be accessed from anywhere. [SENSITIVE CONTENT HIDDEN] was very helpful with using the system.
Pros
It was very user friendly , all the information l need is readily available . I did use all the options available as l did not need it .
Cons
I did not like the fact that 90 day notice is required for cancellation .
Response from Code Evolution
Replied March 2019
Thank you for the review, yes with our security and infrastructure in place we do require a 90 day notice period to terminate the service. We aren't like some other competitor systems that lock clients in for the entire term/ we understand that clients needs can change. We are glad you were very pleased with the system. Happy retirement!
May 2017
Craig from Wheat City Claims Services Ltd.
Company Size: 1 employee
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
May 2017
I had used this software before at a previous employer it was an easy choice to stay with VCA.
It provides me with an easy to use claims management system for my small business.
Pros
It collects my time in an easy to review format that my clients want. As a business owner the software provides me with a constant and up to date review of my accounts receivables without having to pay for an accounting program.
Cons
Although VCA is constantly looking to improve the software, I think that in my mind, there are too many changes. It is a good program and there does not need to be many changes in my opinion.
October 2016
Tina from Coast Claims Service Ltd.
Company Size: 11-50 employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
Coast Claims Service Review
Virtual Claims is a very easy program to use, Ilda Cairns is a wonderful rep to work with and is always available to problem solve whenever I or any of my staff have any questions. All of my adjusters find the program fast and simple to use and keep track of their claim in and i like the fact that it is always evolving and changing to keep up with our growing need and the changing demands from our clients.
Pros
That is is very user friendly, easy to train new staff on and that it is always changing and updating, and the support team are very fast to help when there is a problem.
Cons
some of the functions i can do in Queries are limited
April 2017
Jeff from The Littleton Group
Company Size: 51-200 employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
The Littleton Group Claim Review
Customer Service is the best. System easy to use and easy to train new employees on. Very customizable and functional. Great value.
Pros
Easy to train on and very user friendly. Adjusters like it and it makes them more efficient. Has a good suite of management tools to ensure the adjusters are meeting their goals.
Cons
The check writing capabilities.
Response from Code Evolution
Replied April 2017
Hi Jeff, Thanks for posting your review. We're glad to hear that VCA had been great for your firm. Although we agree check writing is a great tool, unfortunately there are simply too many variables for each clients unique needs. We believe that building a custom cheque writer tool to suit each clients individual requirements works best.
