All Mattermost Reviews
1-25 of 151 Reviews
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Emily
11 - 50 employees
Used less than 6 months
OVERALL RATING:
3
Reviewed October 2021
Not the best collaboration software
Joerg
Verified reviewer
Research, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed January 2023
Excellent open and free solution to team communication
Setup was smooth, server operation is transparent, user management trivial and everything just clicked into place when we were looking for a simple yet functional solution to team chat
PROSMattermost was absolutely trivial to set up and maintain, which was a huge plus back during the first dawn of Covid where we struggled to find a solution to team chat that allowed us to host on-premise, keeping all our data local - a must for many projects which have complicated data privacy regulations that are a nightmare to work around with cloud based products
CONSOne of the paid feature is unlimited search, and as a free user (10,000 line search limit, I think), it is often unclear whether you can't find what you're looking for because you hit the limit or because it's just not there.
Reason for choosing Mattermost
Pricing, ability to self-host, ability to keep data on-premise, fantastic personal data policy
Emily
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Mattermost for Internal Communications
Screen sharing enhances large file sharing via drag and drop.Business instant messaging.
PROSI like how Mattermost has a lot of features:- internal communication, screen sharing, web conferencing, business instant messaging and chat all in one place.
CONSFor nearly a decade now Mattermost has been a useful program, with no drawbacks in business matters.
Jon
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2017
Almost really good.
Slack with AD integration at half the cost. But I still wish I could afford Slack.
PROSSlack integrations just work on Mattermost. The theme choices are very nice. The ability to host my own on-premises server is very nice. Technical support staff is very knowledgeable and competent. I'm not made to feel like an idiot if there is some specialized knowledge that I don't have.
CONSThe Android client is extremely buggy and fairly slow still. Selecting a push notice to open Mattermost to view and respond in the thread does not always open the right thread and is always slow (even on LAN, with the latest gen of Android phone!)). The client MUST be snappy and it just.. isn't. The Windows client becomes slower and slower the longer you have it open, so it must be restarted every day or two. It's a little buggy; sometimes new messages make your view scroll up instead of down. But it works well enough most of the time.
Caroline
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Mattermost for 24.7 BIM, Live Chat & PM
File sharing, team collaboration, BIM and live chat.
PROSEver since I started using Mattermost, it has never been daunting to send large files online, collaborate via unlimited communication channels and manage projects automatically.
CONSI do not like how Mattermost can’t function in absence of mobile data or WiFi.
Bennett
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Instant Messaging and Live Chat Platform
Team management, internal communication and bug tracking are at par with this tool always.
PROSMattermost boost internal communication via creation of unlimited communications channels in one single repository.
CONSI have been using Mattermost for an extended duration now and I rarely encounter challenges whenever I turn to it.
valerian
Accounting, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2023
Mid range product for internal comminications.
Overall Mattermost isn't a bad software. I use it every day. it saves my time and simplifies communications within the organization.
PROSMattermost is easy to use. The colors of the software is pleasant. i like that i can use android version ass well.
CONSThe software often freezes and requires restart. Sometimes pop-up notifications don't work properly and i miss some information.
Jack
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Mattermost Matters Most in Our Agency
Mattermost boost productivity by unifying teams in my organization in one single workspace through corporate communication channels.
CONSVideo conferencing isn’t robust enough that’s why it demands to be integrated with external web conferencing systems like Zoom Meetings.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
BIM Program of 2023
Real-time file sharing.Team collab.Business instant messaging.
PROSMattermost boost internal and external communication through creation of unlimited communication channels.
CONSAt the moment, Mattermost has no bugs and accomplishes all my daily needs.
Sunny
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Why Mattermost Matters Most in our E-Learning Industry
Mattermost centralize business instant messaging, web conferencing, team collaboration and file sharing capabilities in one place.
CONSI use Mattermost on a regular basis and seldom does it pose any flaw.
Hannah
Law Practice, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Mattermost Review
Great.
PROSMattermost boost internal and external communication via creation of unlimited comms channels.
CONSI do not have any aspect that disappoints me.
Silvan
E-Learning, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed March 2022
A good alternative to Slack
We ended up looking for an alternative to Mattermost because of Slack's price-performance ratio and would switch again today.
PROSMattermost is constantly being developed and you can tell that it's going further. In addition, as a collaboration tool, it provides the most important information. No more and no less.
CONSAt the beginning (approx. 2018) it was still a bit unstable and some important features were still missing. This has gotten much better in 2022. Over the years, with many users, maintenance and upkeep should never be neglected. Otherwise it will be slow and have long loading times when changing channels etc. Plugins work, but not all are mature (e.g. Jitsi caused problems for us)
Reasons for switching to Mattermost
using more open source software ...
paata
Computer Networking, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
mattermost review
I use mattermos mohr than one year, but still can not used to it. main reason is that when I get the new notification, I don't get some signal, or beep. it doesn't appears on screen. mattermost is in my company main communication system. if I would asked, I would changed it with skype for business, or lync
PROSmattermost is our companies inside network. we use it everyday to communicate. I like it because I have it also in my mobile. now when I work remotely, i am not always nearby computer and with mattermost I am always in touch.
CONSI use mattermos mohr than one year, but still can not used to it. main reason is that when I get the new notification, I don't get some signal, or beep. it doesn't appears on screen.
Reasons for switching to Mattermost
our company financial interess
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed December 2018
Make the Most of Mattermost
Between communications platforms, voice calls, emails, and texting, there are numerous ways to communicate with colleagues. My company decided to use Mattermost because it helps us avoid clogging up email when we have quick questions to ask or non-essential company-wide messages to send.
PROSMy company has over 200 employees ranging multiple departments (from editorial to strategy to support) and offices. Mattermost helps us stay connected in a quick and efficient way because we can easily connect and disconnect from channels according to our business or personal needs. For example, I am part of a group that connects members of my immediate editorial team and other groups that connect my larger team, my support resources, and strategy team members. It helps me stay organized in my communications, and it's much easier than using email or texting to communicate quickly with people on a daily basis.
CONSBecause my company is relatively large, we have dozens of channels on Mattermost. I sometimes find it difficult to find specific channels that I'm not already a part of, especially if I don't know the precise name of the channel or group. This sometimes ends up being a hindrance to what is typically quick and efficient communication. Nevertheless, I enjoy using Mattermost and would recommend it to other businesses.
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
All we need for successful communication
Easy to use and very user friendly UI. You can edit messages even after sending. Tag people whom you want the message to be seen in a channel. Easily accessible channels. It's a great open source application.
CONSScreen sharing, calling and video conferencing option is not available which makes us dependent on other apps. Last seen online is not displayed which should be available.
sherrie
Retail, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2019
Communication for the masses
Mattermost is a great software to use with the virtual employee situation which allows the sharing of ideas, answers to customer facing issues, and the ability to communicate privately with leadership and/ or teammates. The chat is instantaneous, which allows for faster responses than emails.
PROSInteractive media that allows instant communication with teammates and leadership, whether it was a question or just sharing of daily life. The ability to host channels that was based on teams, programs, and specified topics. All individuals were able to have private groups to chat with friends, co workers, or teams.
CONSThe scroll in chats often moved so very quickly that questions and responses were missed. Inability to customize responses such as color, fonts, etc.
Adam
Internet, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2020
I don't know what I'd do without Mattermost
tool is great, and from this users perspective is a fine alternative to slack.
PROSIt's very easy to use, and as far as I can tell works alot like slack. I'm not sure if it has as many plug-in options but that's not something I'd use anyway. Great for team collaboration and general communication.
CONSI get LONG LISTS of rooms and chats and there is no easy way to search for people aside fom doing a control-f. I can search within chats, but I think it needs to be easier to search FOR chats
Julian Jacques
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed September 2019
A self-hosted alternative to Slack and Teams
One of the most critical aspects of Mattermost: it's self-hosted. Yes, that means additional work for hosting, but it also ensures our internal communication stays internal. We use Mattermost for almost all of our discussion, and it has dramatically improved our workday.
CONSMobile clients exist, but there are not necessarily great. I often use the website instead of the mobile client, because it is quicker and the status of my colleagues is actually shown correctly.
James
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2019
The bridge between face to face and email
When it's too much to send an email or you can't be bothered to get out of your chair, Mattermost is perfect. It allows all our staff to quickly chat about things without clogging up inboxes or having them on their phones. Groups and channels are great, especially for management needs.
CONSThe ability to preview non-image files would be nice, some files, have to be downloaded to be previewed.
Gaurav
Information Technology and Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2021
Mattermost for connecting/supporting
It was good initiative for collaboration amongst various teams, it helped us resolve the tickets sooner with better precision and in the process educate everyone on the issue if they see similar issue in future
PROSIt was really helpful in connecting teams from L1 through L4 support on one platform where anyone can help resolve problem at hand. Really helped us reduce overall tickets getting escalated to the L2 through L4 teams
CONSDon’t have option to share screen, send files/screenshots which are really helpful for resolving/understanding the issue
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2021
Slack substitute with similar features
I don't know about the overall cost, but I assume it costs less than Slack. Given that, it's not a bad alternative. I think it's main issues aren't so much limitations in functionality as just having a less user-friendly UI overall.
PROShonestly, the most use we get out of this product is having fun with the wide range of emojis you can add to posts as reactions
CONSThere's something slightly less intuitive about the UI than similar competitors (i.e., Slack). Sometimes the search function in particular is confusing and could definitely be improved.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2022
Great tool for internal communication / discussion
Mattermost is my go-to tool when you want to discuss something with colleagues. Ability to create public/private channels and send private messages both work nice and easy.
CONSNo so great for file sharing and doesn't work as a discussion tool outside your organisation.
Luc
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2018
Mattermost just works seamlessly, does the job and more.
The ability of Mattermost to detect that you paste an image URL and display the image without getting out of Mattermost, and the fetching of Oembed/Opengraph/whatever data of URLs, providing summary of pages. And the extendability with hooks.
CONSWell, sometimes, I can't find the message I'm looking for with the research feature, but it surely is caused by bad search terms. Putting flags on important messages helps not loosing them.
Renjith
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Amazing Team Collaboration
So intuitive interface and so less clutter. The teams love mattermost for many things, integrations, easy to use interface, stability of the software.
CONS1. The ability for anyone to delete a channel. 2. Lack of SAML support for team edition
Ali
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed June 2021
Communicate with in the Organization
Overall my experience is good. I would not prefer to chat as DM but yes for a company it is good
PROSI like the most in it is a simple and easy-to-use platform within the company. People can make their channels and set the privacy of those channels which is a great thing
CONSI don't like the UI of the matter most its too simple. There should be graphics like skype or discord