All Office Chat Reviews
1-25 of 237 Reviews
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David
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Perfect Solution For Our Needs!
Easy to setup, quick communication, and simple file sharing
PROSThe software was easy to setup on both client workstations and on the server. The integration with Exchange also went smooth! Starting conversations and sending small files over chat saves us a ton of walking around time to the various departments or having to send needless emails. Love the product!
CONSOccasionally we won't get a notification for a chat we received but that's not too often and it's usually isolated only to the mobile app version.
Vendor Response
David, thank you for taking the time to review OfficeChat! We appreciate your feedback and satisfaction. I will be sure to pass your feedback along. Cheers!
Replied December 2018
David
Verified reviewer
Mechanical or Industrial Engineering, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Definitely worth the money!
Overall, OfficeChat has saved us time, paper, and clicks on our copier system. I'd definitely say we're operating more efficiently as an organization!
PROSThe software is extremely functional with lots of features we needed as an internal IM/Chat system for our staff. The implementation was really easy and I honestly haven't had any complaints from staff about using or trying to use the software. Plus the ability to send messages with files/attachments is a huge plus, certainly cuts down on the amount of time we spend composing emails or printing documents to just walk them across the office.
CONSSoftware installation itself can be a pain sometimes. I had 2 particular issues where OfficeChat refused to install on a new Windows 10 machines because a "required component" would fail to download over and over. I believe it was an issue with the fact that OfficeChat installer was calling out the need for Microsoft VC 3.5 but the machines already had a newer version installed...? I'd have to follow up with my support team to verify the issue was corrected but I'm sure it was.
Vendor Response
David, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I will pass along your feedback. Thank you again!
Replied April 2019
Ammon
Mental Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
5
Reviewed October 2020
It does what it's supposed to do, but with some annoyances.
On the computer, the app runs fine and I have only minor complaints. It functions as a perfectly normal and serviceable Messenger-type app. On my Android phone it is an absolute nightmare, forever closing whatever I'm doing and bringing up Office Chat regardless of whether I've just received a message or not.
PROSIt's organized pretty obviously, with conversations with individuals labeled clearly and organized by recentness.
CONSEvery time I open my phone for any app, at least twice in ten minutes the app I am using will minimize as Office Chat opens. This is not in response to receiving a new message; it simply opens in the middle of literally anything else. Even if Office Chat is open as one of the other apps running in the background, it will minimize the other apps and impose itself for no apparent reason. Notably, I have an Android phone. The computer version has no such issues.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2019
Excellent Chat Platform for Office work
This Chat software has help us reduce phone call time and makes our jobs more efficient, you can get answers from work collegues faster than by email and if they are not available you dont need to leave a "phone message" and wonder if they listen to them or not. With the chat you see a notification when they read it. We use it every day as an internal communication tool, and even for company announcements with a whole office chat group.
PROSIt is a very simple and powerfull Chat solution. It shows when messages are delivered and read by the other person. You can attached images or documents.
CONSIt doesn´t have a popup notification option, that would be helpful because sometimes you can miss a new message.
Vendor Response
Thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I wanted to let you know that Office Chat does have a popup notification option- would you be willing to reach out to our support to have this resolved for you? Thank you again!
Replied April 2019
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Office mate group chatting with office chat
It help to build a strong connection and good trust . Little bit get enjoy chatting through this software during office time .
PROSThis is very friendly software for chat in office and have good connection with office mate through office chat . Not only that it helps to build up good connections with client . And also when send messages we can know is it deliver to the person or not .
CONSAccording to my interest less emojifies. Some to when shows my message delivered to the person but actually doesn’t deliver to person.
Vendor Response
Thank you for taking the time to review us! We appreciate your business and are glad to see that Office Chat fits well into your workflow. Please contact us if your deliverability issue persists, we would love to work with you to resolve this. We appreciate having you as a customer- thank you again!
Replied March 2020
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Easy to use
As of now, there are no issues. We just use to communicate with each other. If someone is with a client, this is a way to send a message right away and they'll get to it when time allows them.
PROSVery easy to use and very helpful to communicate. It replaced a messenger that was free but discontinued. We are in a small office and it helps communicate with the other employees without having to discuss confidential matters out loud or get a point addressed without interrupting the other employee while they are with a client. It helps us be more productive.
CONSWe do not use all of the features, which is fine because we are a small office. We just wanted to keep communication and share information or documents with each other.
Vendor Response
Thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. Thank you again!
Replied April 2019
Anonymous
1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2018
Awesome software for communicating with coworkers
We are able to have instant communications with coworkers.
PROSOfficechat is very simple to use. Simple sign on with your same company email address. You can have a list of most recent or frequently contacted coworkers, and you can have access to a list of all coworkers within the company that are logged in. You can also see their status, to see if they are actually at their PCs or away from their desks. Also, you can send images, gifs and other documents through your chat window.
CONSThe software feels somewhat clunky at times, and once or twice a month we loose connection to the service for several minutes during the day. Not sure if related to an issue with the company providing the service or with our Internet connection.
Vendor Response
Thank you for your feedback and review! If you have any connectivity issues that persist, please don't hesitate to reach out to us for support. We'll be happy to take a look at what is happening to resolve. https://officechat.com/office-chat-contact-us
Replied December 2018
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Cost Effective & Easy Solution To Keep Your Team In The Messaging Loop
By using Office Chat, we can communicate with each other freely and easily all day. This help us avoid tying up precious time on the phone - if you have a quick question, just message it to your colleague and get an answer fast!
PROSOffice Chat is one of the easiest chat apps on the market. Not only is it very cost effective, but it was very easy for all our users to set up on their desktops. It also has a mobile feature which is great so you can message while you are away from your desk. I would highly recommend it!
CONSNothing- I don't have any negatives with using Office Chat!
Vendor Response
Thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. Thank you again!
Replied April 2019
Anonymous
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Office Chat is simple to use, and very fast. I can have instant IM communication with 1 or many.
Instant communication with anyone in my company. I also am able to use it with my desktop computer as well as my iPhone.
PROSI like being able to get instant information from anyone in my company. This is especially useful with our technical team, because they usually get back to me immediately with an answer. I also like it when multiple people are on the same chat, working in a colaborative way.
CONSI sometimes get confused with what group chat I am in. You may have several groups set up, and several people will be the same but not all.
Vendor Response
Thank you for taking the time to review OfficeChat! We appreciate your feedback and satisfaction. I will be sure to pass your feedback along. Cheers!
Replied December 2018
Jack
Verified reviewer
Insurance, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2019
Great little office platform but support wait times are often long
Overall really pleased as it increases job efficiency and improves the virtual office culture.
PROSReally good office chat platform that allows file attachments/transfer which is mega handy for our staff.
CONSHave waited quite a while for customer support at times. Pop-up notifications would be a good addition too.
Vendor Response
Jack, thank you for taking the time to review us! We appreciate your business and are glad to see that Office Chat fits well into your workflow. We'd like to learn what you mean in regards to 'pop-up notifications' we do offer these today and would like to help you ensure it is setup. Please contact us! We appreciate having you as a customer- thank you again!
Replied March 2020
Chris
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2018
We use office chat heavily throughout the day to communicate with our small team.
The software provides a very user friendly office chat that has a simple interface making the learning curve easy for anyone who has ever used an instant messenger. It is not overburdened with a lot of additional functionality. It sticks to the basics and doesn't become distracting. It also allows for visible customizable away messages/indicators in the chat window so that everyone can see specifically what is going on with each team member at a glance. Finally, the live chat support is incredible. chatting with a real person who can walk you through any use of the product and takes your live feedback is outstanding, especially for the cost.
CONSMessages sometimes appear out of order. The away messages/status indicators sometimes will not be updated across all users instantly. After being set statuses sometimes revert back to the previous status without reason. It lacks the ability to save more than 5 recent custom statuses.
Vendor Response
Chris, thank you for your review of Office Chat! We truly appreciate your feedback and are glad to have you as a customer. Cheers!
Replied December 2018
Jessica
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2019
Chatting Made Simple
Overall, our company is very pleased with Office Chat.
PROSWe have a home office with multiple satellite offices around the country and in England. With Office Chat we are able to quickly connect with each other. The fact that we can send attachments has made life so much easier.
CONSI am not a fan of the software installation. It can be rather cumbersome at times. Sometimes when you open a ticket it is not addressed for 12-24 hours.
Vendor Response
Jessica, thank you for taking the time to review us! We appreciate your business and are glad to see that Office Chat fits well into your workflow. Thank you for yourf feedback regarding our support, these are growing pains of our growing popularity that we are rapidly addressing. Thank you for your patience and trust in our product!
Replied March 2020
Carissa
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
Our small office utilizes this program on a daily basis and loves the convenience it brings.
An increase in ease and convenience of minute to minute, or daily communication that is necessary throughout the office between co-workers.
PROSOur employees most appreciate that you can download it as an App on your phone, so you can keep in touch and communicate even when away from the office.
CONSOn rare occasion, the messages can lag and cause a mix in communication. Also starting a new conversation to a new co-worker sometimes wouldn't show what you had sent so it was unlcear if you had sent the message.
Vendor Response
Carissa, thank you for your review and feedback! It means a lot to us to know when our customers appreciate the tools that we provide to businesses like yours. I have passed along the feedback, so we can track and improve any ongoing issues that customers may be facing. Thank you again!
Replied December 2018
Diana L
Wholesale, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed April 2019
Office Chat review
Interactions are improved because responses can be quicker
PROSThe ease in contacting fellow worker(s) without email and getting a quick answer. Also so easy to give telephone messages instead of those little pieces of paper. The group chats instead of calling an actual meeting because a question came up, gathering lunch orders. Also the private chat is great for all the same reasons. Let's not forget the occasional joke. Really like it.
CONSThe only complaint I've heard from everyone here is when you are typing and an Office Chat pops up what you are typing gets typed on the Office Chat response and not the document intended. Annoying.
Vendor Response
Diana, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. Thank you again!
Replied April 2019
Christopher
Education Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2020
Very friendly UI, great software and can be customized
Overall, this software has lots of potential and will be even better if the issues are fixed.
PROSVery easy to use and setup. It has lots of features that are available for users to implement. Creating chat groups are so easy and are highly customisable which appeals to lots of people. There are also lots of function beside text chatting.
CONSSometimes this software have issues with syncing messages on different platforms and can have problems with sharing videos or gifs.
Vendor Response
Hi Christopher thank you for taking the time to review Office Chat! We appreciate your feedback and are pleased to have you as a customer. I will be sure to pass on your issues and please be sure to contact us if issues persist.
Replied June 2020
June
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2019
feedback
i can cummunicate with everyone either individually or altogether through writing and the same for them with their responses to me . I am just missing the pieve of an audio conference with them
PROSI can communicate with everyone that is working
CONSI can not have an audio conference with them. I have to call them all on their phones and conference them in
Vendor Response
June, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I will pass along your feedback. Thank you again!
Replied April 2019
Trisha
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2018
Office Chat is a great place to keep the office informed quickly and efficiently.
It is quick, easy, and fun to use.
PROSIt just works. Great functionality. It's very convenient for getting information to and from employees even if they're out at various job sites.
CONSThe only negative experience I've had with Office Chat is that some media is not able to be copied and pasted into the chat, but that could be operational error as well.
Vendor Response
Thank you for taking the time to review Office Chat Trisha! It is a pleasure to have you as a customer, and i'm glad that your business can benefit from our tool. If you still happen to have issues with pasting media into chat, please feel free to contact us to see if there is any resolution we can provide. Thank You!
Replied December 2018
Jocelyn
Education Management, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2023
Office Chat
Excellent
PROScommunicate messages to the team in a secure manner from abroad. Emojis are fantastic, and I love the document attachment! I also appreciate the ability to designate communication as necessary. It has also been beneficial to be able to set up accounts for each group we work with.
CONSI can't erase older and unnecessary messages but it's manageable.
Linda
Consumer Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2018
Never have had a problem and is an easy way to communicate with co-workers
Easy and friendly way to communicate with my co-workers
PROSCustomer friendly and easy to use, find it friendly and interesting. Glad my company has selected office chat
CONScan't think of anything that I find to dislike about this way of communicating - easy to use and I use it daily to communicate with co-workers
Vendor Response
Linda, thank you for taking the time to review OfficeChat! We appreciate your feedback and satisfaction. I'm glad to hear that is has been easy to use and without issues. Cheers!
Replied December 2018
Jennifer
Insurance, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Easy to use
Able to message co workers in our other offices. They now have the emojis and gif functionality which is awesome when you want to have fun messages with your co workers. Also love read receipt function when you need to know if others have read the important messages.
CONSIf you are busy working and a message box pops up, you will start typing in the box instead of where you were working. Very annoying.
Vendor Response
Jennifer, thank you for taking the time to review OfficeChat! We appreciate your feedback and satisfaction. I will be sure to pass your feedback along. Cheers!
Replied December 2018
Tara
Accounting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Office Chat
A bit confusing to find chats and Cant see names of groups
PROSThe ease of it and the fast communication. Able to access on the phone or computer
CONSA bit confusing to find chats and delete
Reasons for switching to Office Chat
Working from home
Kayla
Architecture & Planning, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Great tool and convenient for in and out of the office.
Quick and convenient, non-direct/formal chat software to use with colleges.
PROSThe gifs and quick replies. Its easy to use and convenient. The new features are also nice as well. Also, what might be an operator error is getting added and messages to other groups sometimes but that has since seems to be resloved.
CONSWhen starting a new chat differently from the new function is will not load your previous messages until after you send the new chat and you can't start that "new" chat with sending a picture.
Vendor Response
Thank you for your review Kayla! Glad to see that Office Chat is working well for you and your business. I will pass your feedback along regarding the chat history loading and chat initiation. Thank you again!
Replied December 2018
Genevieve
Architecture & Planning, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2020
Good for Teamwork
We used this software pre-COVID, but especially now it makes it easy to quickly communicate with team members, discuss ideas and send screenshots back and forth, and get work done. Overall, it's a pretty easy and efficient program to use.
CONSThere are a few kinks, like every item on your clipboard will resend to a chat whenever remote desktop is restarted (it's awkward when you've sent 10 screenshots in the morning, go on lunch break, and then everything gets resent when you come back to your desk). I've also had a few issues with office chat not syncing the conversation or popping up when someone new messages me.
David
Capital Markets, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Office Chat is a perfect solution for small business owners!
We looked for a system that allowed us to set up user "groups" to keep communications to only certain groups. We also have regulations in our industry to keep certain conversations confidential from other staff. Office chat was the perfect fit for us!
CONSPrice is a bit high in my opinion, but value makes up for it. I will always pay more when the benefits offered by the product far exceed the price and office chat does just that!
Reasons for switching to Office Chat
Lantalk became a problem when a former employee added another staff to the conversation without our knowledge. Office Chat fixed that issue!
Jacqueline
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2018
It's fantastic as long as people turn it on...
We have been able to solve the issue of transferring documents from offsite personnel to in-house personnel instantly rather than through email, which is not always instant.
PROSI like the fact that users can post their own unique photo or ID to personalize the screen
CONSMy biggest complaint is that if someone gets to work and forgets to open their app on their desktop, sending them a message is pointless. Also, I would like the phone app to allow me to sign in with my fingerprint and not have to remember my password, which I am not very good at doing.
Vendor Response
Thank you for your review Jacqueline! I will be sure to pass along your feedback regarding auto-login and security.
Replied December 2018