Reward Gateway

RATING:

4.5

(319)

About Reward Gateway

Reward Gateway is a cloud-based human resource (HR) management solution that helps small to large enterprises streamline internal communications and provide rewards to employees based on performance. It comes with a news feed, which enables users to share posts, chat and receive updates about scheduled events on a centralized platform. Reward Gateway offers employee recognition programs for conducting peer-to-peer nominations and rewarding individual achievements with customizable service awards or branded eCards. It provides businesses with tools to collect feedback from employees using customizable net promoter score (NPS) surveys. Additionally, users can access payslips and onboarding documents from the database using single sign-on capabilities. Reward Gat...

Reward Gateway Pricing

Contact Reward Gateway for pricing details

Starting price: 

$10,000.00 

Free trial: 

Not Available

Free version: 

Not Available

Reward Gateway communication feed
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Reward Gateway Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Reward Gateway

1 - 5 of 319 Reviews

Cassondra

Computer Software, 201 - 500 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed December 2023

Reward Gateway Review: Easy & Fun To Use.

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Great tool for engagement!

We keep working to improve engagement through the platform. The service team at Reward Gateway is amazing and always so responsive and great to work with.

PROS

The ease of use and ability to make changes is key. The team enjoys the eCards and opportunities to recognize one another. Great tool for engagement!

CONS

I would like to be able to run more detailed reports (for example, specifics on each of the eCards - who is using them and what is said vs. just knowing the percentage of usage).

Tony

Education Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed May 2017

Easy to navagate round and find work news and information. Savings are fab!

Saving money, easy to access information

PROS

Savings! Especially like the instant loadable cards and vouchers. Like that the search searches for pages and savings. Works with mobile version very well; pages are easy to create and view/find;

CONS

Having to log in to site load money on cards (am aware can top by text). Should be easier I.e via an app. An app for the site would be useful. More features would be useful i.e create & amend the tabs/menus along the top; amend colours; more functionality-site is very 'boxy', have a page for forms, policies etc - the downloads area to the right of pages isn't user friendly for this type of page needed; the setting up of blogs is confusion-can't work it out; an email to me as admin when new offers/retailers & features become available; forms would be useful that the user can submit; a function where say, I can upload a new policy for new staff, and there is a function where the user can sign and date to say they have read and understood it, then recorded within the back system (save printing forms for 600 staff!); a catagloe of professional photos to use. Just a few suggestions!

Vendor Response

Hi Tony, Thanks for your detailed review of SmartHub®. Really pleased to hear that you're making the most of the fantastic range of discounts on the site. Our Retail Team work really hard to continuously improve the offering and recent highlights include the broader range of instant vouchers that you mentioned. UX is something we're very passionate about at Reward Gateway so it's great to learn that your employees find the mobile version of the site easy to use. We've made a huge investment in mobile this year, so you can expect more updates in this space soon. We really appreciate all the feedback on how we can make the product even better. I'll be sharing this with our Product & Dev Teams today, you've included some great suggestions especially around customisation. We know this is really important for our customers. Keep your eyes peeled for more info on our app coming soon. It's going to be a game changer! Best wishes, Charlie

Replied May 2017

Ryan

Hospital & Health Care, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2022

Great Idea - Not Happy with Product

As I said, the idea behind the product is fantastic... Just, in my humble opinion, lacks a lot of luster and the "security" is overkill for a platform that houses NO protected information (nor should it).

PROS

The idea behind it rocks... The fact that it interfaces so well with ADP is a huge plus and I do like the employee home page... Other than that not much to write home about (including how insanely confusing the admin side is).

CONS

I personally loved this product when it was Brand Integrity... When Reward Gateway bought/merged with BI I feel the product took a severe hit. There are a lot of things I do not like. 1) The fact it went from being a fun way to engage employees to now everyone must have a working e-mail and 2 factor authentication and if you don't have an e-mail it will not work. We have 110 employees who don't have work e-mail who cannot use this product. Our CEO can't write group reviews because of the security features on here (she reports to nobody). We went from a mom and pop company owning this platform (which was great) to a multi-million dollar company and it seems things got worst.

Reason for choosing Reward Gateway

We chose Brand Integrity because one of our board of directors utilized it at their firm and spoke highly of it. We will probably not be re-upping our contract spring 2023.

Vinson

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2017

Employee Engagement Has Never Been So Engaging!

We have 1200 employees working 24/7/365: it's impossible to be on-hand to see all the great things our employees do to create great experiences for our residents. The BI Platform allows us to capture and share these stories, for all of our employees to see, hear, and feel our Mission In Action! All 1200 of our teammates can now actively hear stories from parts of our business corners that they might not typically know or hear about - and that helps keep us all better connected, and helps crystalize what each of one of our teammates does to contribute to the whole we deliver. And perhaps most-importantly, we can now create a storyline for our culture, and illuminate and clarify those norms that we want to be celebrated within our culture: in so doing, we create intimate vignettes of learning moments for all of us, specific images of how we want all of us to "do things around here!" And that all of it is delivered on a customized and very hip social media platform makes it a fun and contemporary space for our employees to navigate to. And when questions do arise regarding site logistics, the BI Team is superfastandfriendly with their support! Take a drive: you won't turn back!

PROS

Please read my endorsement!

CONS

Truly: there are no cons - and any issues (not sure I'd even call them that, honestly) that we do see, the BI Team immediately first: learns what thing we want to try to do; and then tries to find the best solution to help us do that thing.

Vendor Response

Vinson -- your comments are so rewarding and inspiring for our team! Thank you so much for sharing!

Replied February 2017