# Text Request Software Reviews, Demo & Pricing - 2026 > Review of Text Request Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/internal-communications/text-request-profile --- [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / Text Request Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/)[Alternatives](https://www.softwareadvice.com/internal-communications/text-request-profile/alternatives/) # Text Request 2026: Benefits, Features & Pricing Wondering if Text Request is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Text Request 4.6 [(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) FrontRunner 2026 Pricing Starting at $59.00 per month ### About Text Request Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement at textrequest.com. Wondering if Text Request is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. ## Text Request User Interface ## Popular Text Request Alternatives Main Product Text Request 4.6 [(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.57Value for money - 4.66Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16383)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Viber](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/) 4.4 [(4060)](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.47Value for money - 4.26Customer support - 4.32Functionality Pricing Available upon request Get Price Alternative Product [Telegram](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) 4.7 [(6425)](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.65Value for money - 4.28Customer support - 4.58Functionality Pricing Available upon request Get Price Alternative Product [Weave](https://www.softwareadvice.com/product/158992-Weave/) 4.3 [(672)](https://www.softwareadvice.com/product/158992-Weave/reviews/) Ratings Breakdown - 4.46Ease of use - 4.10Value for money - 3.92Customer support - 4.28Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Text Request Pros and Cons We analyzed 1,193 verified reviews for Text Request to find out what actual users really think. Select to learn more Intuitive Platform Navigation Experience Text Request offers a straightforward, user-friendly platform that makes navigation and daily tasks simple. Users find it easy to operate, with clear labels and intuitive controls that reduce the learning curve and help streamline communication. Responsive Customer Engagement Tools The platform provides reliable customer support and enables quick, organized communication with clients. Users appreciate responsive service, easy contact management, and features that help teams interact efficiently with customers and improve outreach. Streamlined Patient Messaging Workflow Text Request simplifies patient communication by allowing staff to send appointment reminders, updates, and personalized messages. Patients benefit from quick, convenient texting, leading to better engagement and fewer missed appointments. Inconsistent And Disruptive Alerts Notification alerts are often unreliable, repetitive, or difficult to manage. Users experience missed messages, constant chimes, and limited control over alert settings, making it hard to stay updated without being overwhelmed. Limitations In Message Management Users report issues with message delivery delays, lack of deletion options, and limited customization. Problems include difficulty organizing threads, handling attachments, and missing features like spell check or message archiving. Cluttered And Confusing Dashboard The user interface is described as cluttered, unintuitive, and sometimes sluggish. Users find the layout confusing, with difficulty in sorting, managing dashboards, and customizing display options for easier navigation. ## Text Request Pricing and Plans Starting price: $59.00 per month Free Trial Free Version Basic $59.00 flat rate, per month Plan includes: - 10dlc Verified Sending - 2-Way Texting - Mass Texting - Message Templates - Payments - Unlimited Contacts - Unlimited Users Starter $139.00 flat rate, per month Plan includes: - 10dlc Verified Sending - 2-Way Texting - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Third-Party Integrations Read More Corporate $279.00 flat rate, per month Plan includes: - 2-Way Texting - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Text Merge - Third-Party Integrations Read More Enterprise $549.00 flat rate, per month Plan includes: - 2-Way Texting - API Access - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Text Merge Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Text Request Features - Popular features found in SMS Marketing 2-Way Messaging Campaign Planning Campaign Scheduling Communication Management Contact Management Engagement Tracking Message Personalization Mobile Coupons Reporting/Analytics Scheduled Messaging Shortcodes - More features of Text Request Access Controls/Permissions Activity Dashboard Alerts/Notifications API Automated Responses Autoresponders Batch Communications Campaign Management Canned Responses Chat/Messaging Collaboration Tools Commenting/Notes Customer History Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Import/Export Employee Database Feedback Management File Sharing Inbox Management Interaction Tracking Live Chat Mass Texting Mobile Access Mobile Alerts Monitoring Multi-Channel Communication Multi-Language Newsletter Management Personalization Polls/Voting Proactive Chat Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Reminders Reporting & Statistics Response Management Review Monitoring Review Notification Role-Based Permissions Search/Filter SMS Messaging Surveys & Feedback Tagging Template Management Text-to-Win Third-Party Integrations Transcripts/Chat History Video Conferencing Widgets ## Text Request Integrations Shift4Shop Integration rated undefined from -1 review Clio Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review Square Point of Sale Integration rated undefined from -1 review Square for Retail Integration rated undefined from -1 review See all 9 integrations ## Text Request User Reviews Overall Rating 4.6 Ratings Breakdown 5 72% 4 22% 3 5% 2 1% 1 1% Secondary Ratings Ease of Use 4.6 Value for money 4.6 Customer support 4.7 Functionality 4.5 MK Monica K. Verified reviewer Accounting 11-50 employees Used daily for less than 2 years Review source Reviewed March 2026 Great Add on to any business! 5 This has been quite the upgrade to our service for our clients. In todays technology, the ability to send a test to a client in a text centered communication world is great ! Ratings Breakdown 5 Ease of use 5 Value for money Previously 4 5 Customer support 5 Functionality Pros: This is a convenient and simple way to communicate with my clients as they're able, instead of interrupting them with a call. It is quick and easy Cons: the limit of letters is a bit rough, but doable. It would be nice if there were a few more available to us to send. Vendor Response Monica, thank you for leaving us a review. I understand the character limit can feel too little. But please note, that you the message will be received by your contact as one text, not two separate ones. Replied March 2026 Read More SL Samantha L. Verified reviewer Information Technology and Services 501-1000 employees Used daily for less than 6 months Review source Reviewed December 2024 Good Texting Service 4 Good. There are pros and cons of the app, but overall does what I need it to do. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Able to send links and convenient app on your phone. Cons: The ding that reminds you of a text - need a way to turn this off. Also, text not showing up or out of order. Reasons for switching to Text Request They stopped their texting service and only have calling. Vendor Response Samantha, thank you for leaving us a review. Replied December 2024 Read More HM Heidy M. Verified reviewer Consumer Services 11-50 employees Used daily for more than 2 years Review source Reviewed March 2026 Try Text Request! 4 Previously 3 So far, there have been minimal updates, which isn't bad, but there could still be room for improvement. Ratings Breakdown 5 Ease of use 3 Value for money 3 Customer support 5 Functionality Pros: The system is practical and very easy to use. We do only use it for text messages, maybe in the future we could use the other features. Cons: I think it needs an updated interface. Something that is more interactive or just a different style would be super nice! Reasons for switching to Text Request We made the switch due to cost & product features! Read More TB Thomas B. Verified reviewer Insurance 2-10 employees Used daily for less than 6 months Review source Reviewed December 2024 It's Great! 5 Overall, I have had a good experience with Text Request and would recommend it to a friend. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: It makes communicating with clients easy and simple! Cons: I don't have any qualms, however sometimes I wish it was easier to tell when I receive a text. Reasons for switching to Text Request Text Request better fit into our agency networking software that we implement. Vendor Response Thomas, thank you for leaving us a review. Replied December 2024 Read More SM Sean M. Verified reviewer Construction 2-10 employees Used daily for less than 6 months Review source Reviewed November 2024 Please add group texting! 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Sharing across multiple users is very convenient! And customer service is top notch, they are very responsive. Cons: I don’t like that I can’t do group chats in the same way I can with a cell phone. Sometimes I need to text with customers or employees as a group so they can respond back and see each others’ responses. Unfortunately the group text functionality in Text Request just sends texts to each person in the group individually. Reasons for switching to Text Request Being able to share a texting account with multiple people. Vendor Response Sean, thank you for this review. thank you for leaving a detailed CON. There are a few reasons why that is, mostly due to privacy. Thank you! Replied November 2024 Read More AF Angel F. Verified reviewer Hospital & Health Care 11-50 employees Used daily for less than 6 months Review source Reviewed December 2024 Ease of use 5 Easy, enjoyed working with staff in setting it up. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The application is easy to use Great customer service. Cons: None that I have experienced as of yet, so far all pros Reasons for choosing Text Request Ease of use and being able to use our own business number Vendor Response Angel, thank you for this review. Glad to hear you like our customer service. Replied December 2024 Read More VT Vimi T. Verified reviewer Pharmaceuticals 501-1000 employees Used daily for less than 6 months Review source Reviewed November 2024 Awesome for what it is ! 5 Text request is great compared to another text company I used for another company, but there is always room for improvement! I appreciate the easiness of use with text request and easy to read text. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The layout is clean and easy to read! The color palette of the website is not too busy either! Cons: I wish there was a way to text multiple people the same template at once! Reasons for switching to Text Request Needed something better and coherent with other users Vendor Response Vimi, thank you for leaving us a review. I'm glad you enjoy Text Request over your previous provider. Replied November 2024 Read More AB Agape B. Verified reviewer Construction 11-50 employees Used daily for less than 6 months Review source Reviewed October 2024 Agape Review 5 It has been awesome so far! I like how fast we send and receive messages. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Easy way to communicate with clients and colleagues. Cons: User Interface. I hope you can make it like gmail where we can see the number/name of the message on the side and the entire message on the bigger screen. Reasons for switching to Text Request Vonage had so many bugs that it's frustrating to keep it. Vendor Response Thank you for leaving us a review. Please reach out to success@textrequest.com to talk about displaying names and numbers. Replied November 2024 Read More TL THERESA L. Verified reviewer Law Practice 51-200 employees Used daily for less than 12 months Review source Reviewed September 2024 Text Request Review 5 good - this platform works well for us and our team seems to catch on pretty quickly Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I like their customer service. Anytime I've had an issue, they are easily accessible, quick to respond, and always offer the best solution. Cons: As a newer company, there were a lot of issues to work through in the beginning. I think there are still some flaws to work out but they have improved a lot. Reasons for choosing Text Request seemed to be the best for our needs and budget Reasons for switching to Text Request Changed name from one company to another Vendor Response Thank you for leaving us a review. I'll let our customer success team know you appreciate them. When Zipwhip was bought, they shut down and we became the number 1 recommended replacement. Glad you picked us over the others. Replied September 2024 Read More JB Jason B. Verified reviewer Retail 51-200 employees Used weekly for less than 12 months Review source Reviewed October 2024 Great solution that gets the job done 5 We are quite pleased with the results that we have been able to achieve by getting customers to respond to us when other methods, such as emails and phone calls have not worked. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is very easy to setup and get started right away. Their support is top notch if you need any sort of guidance and they are readily available to assist. Cons: I haven't found any issues yet as it seems to be meeting our needs. Reasons for choosing Text Request Better value for our needs and the ease of use was very important as well. Vendor Response Jason, thank you for leaving us a review. I am happy to hear that you find value in Text Request. Replied October 2024 Read More Showing 1 - 10 of 1193 Reviews [See All Reviews](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) ## Text Request Popular Comparisons [WhatsApp vs Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/vs/whatsapp/)[Viber vs Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/vs/viber/)[Telegram vs Text Request](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/vs/text-request/)[Sociocs vs Text Request](https://www.softwareadvice.com/customer-communications-mngt/sociocs-profile/vs/text-request/)[Wati vs Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/vs/wati/) [Compare All Alternatives](https://www.softwareadvice.com/internal-communications/text-request-profile/alternatives/) ## Other Top Recommended SMS Marketing Software [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) **4.2** (531) Recently recommended **3** times [EZ Texting](https://www.softwareadvice.com/sms-survey/ez-texting-profile/) **4.5** (273) Recently recommended **3** times [Avochato](https://www.softwareadvice.com/mobile-marketing/avochato-profile/) **4.7** (135) Recently recommended **1** times [Voxie](https://www.softwareadvice.com/conversational-marketing/voxie-profile/) **0.0** (0) Recently recommended **1** times Stuck Between Options? 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