--- title: "Text Request Software Reviews, Demo & Pricing - 2026" description: "Review of Text Request Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/internal-communications/text-request-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / Text Request Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/)[Alternatives](https://www.softwareadvice.com/internal-communications/text-request-profile/alternatives/) # Text Request Review From $47.99-$575/month Free trial 4 plans Wondering if Text Request is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Text Request 4.6 [(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) Pricing Starting at $47.99 flat rate per month ### About Text Request Text Request is the best business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and SMS API. Our 5-star customer service includes a simple 10DLC registration process and white-glove support, no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business. Do you work for Text Request? [Manage this product listing](https://www.g2.com/products/text-request/claim_requests/new?auto=true) Wondering if Text Request is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## Text Request User Interface ## Popular Text Request Alternatives Main Product Text Request 4.6 [(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.57Value for money - 4.66Customer support - 4.47Functionality Pricing Starting at $47.99 per month Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16485)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Viber](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/) 4.4 [(4064)](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.47Value for money - 4.26Customer support - 4.32Functionality Pricing Available upon request Get Price Alternative Product [Telegram](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) 4.7 [(6440)](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.65Value for money - 4.28Customer support - 4.58Functionality Pricing Available upon request Get Price Alternative Product [Weave](https://www.softwareadvice.com/product/158992-Weave/) 4.4 [(708)](https://www.softwareadvice.com/product/158992-Weave/reviews/) Ratings Breakdown - 4.49Ease of use - 4.13Value for money - 3.96Customer support - 4.31Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [Adit](https://www.softwareadvice.com/dental/adit-profile/) 4.7 [(304)](https://www.softwareadvice.com/dental/adit-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.69Value for money - 4.67Customer support - 4.61Functionality Pricing Starting at $399.00 per month Get Price ## Text Request Pros and Cons We analyzed 1,193 verified reviews for Text Request to find out what actual users really think. Select to learn more Intuitive Platform Navigation Experience Text Request offers a straightforward, user-friendly platform that makes navigation and daily tasks simple. Users find it easy to operate, with clear labels and intuitive controls that reduce the learning curve and help streamline communication. Responsive Customer Engagement Tools The platform provides reliable customer support and enables quick, organized communication with clients. Users appreciate responsive service, easy contact management, and features that help teams interact efficiently with customers and improve outreach. Streamlined Patient Messaging Workflow Text Request simplifies patient communication by allowing staff to send appointment reminders, updates, and personalized messages. Patients benefit from quick, convenient texting, leading to better engagement and fewer missed appointments. Inconsistent And Disruptive Alerts Notification alerts are often unreliable, repetitive, or difficult to manage. Users experience missed messages, constant chimes, and limited control over alert settings, making it hard to stay updated without being overwhelmed. Limitations In Message Management Users report issues with message delivery delays, lack of deletion options, and limited customization. Problems include difficulty organizing threads, handling attachments, and missing features like spell check or message archiving. Cluttered And Confusing Dashboard The user interface is described as cluttered, unintuitive, and sometimes sluggish. Users find the layout confusing, with difficulty in sorting, managing dashboards, and customizing display options for easier navigation. ## Text Request Pricing and Plans Text Request has four plans. Basic is $47.99/mo billed monthly. Starter is $116.00/mo billed monthly. Corporate is $236.00/mo billed monthly. Enterprise is $575.00/mo billed monthly. Free trial Basic $47.99 flat rate, per month The plan includes 1000 texts with $0.055 per additional text and 1 dashboard. Basic plan includes: - 10dlc Verified Sending - 2-Way Texting - Mass Texting - Message Templates - Payments - Unlimited Contacts - Unlimited Users Starter $116.00 flat rate, per month The plan includes 2500 texts with $0.05 per additional text and 2 dashboards. Starter plan includes: - 10dlc Verified Sending - 2-Way Texting - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Third-Party Integrations - Unlimited Contacts - Unlimited Keywords - Unlimited Users Corporate $236.00 flat rate, per month The plan includes 6500 texts with $0.04 per additional text, and 5 dashboards. Corporate plan includes: - 2-Way Texting - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Text Merge - Third-Party Integrations - Unlimited Contacts - Unlimited Keywords - Unlimited Users - 10DLC Verified Sending Enterprise $575.00 flat rate, per month The plan includes 20000 texts with $0.03 per additional text, and 10 dashboards. Enterprise plan includes: - 2-Way Texting - API Access - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Text Merge - Third-Party Integrations - Unlimited Contacts - Unlimited Keywords - Unlimited Users Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Text Request pricing compare to alternatives? Text Request's starting price is $47.99/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Text Request4.6[(1,193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) | $47.99 /mo | Available | Not available | 4.6 | | [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/)4.7[(16,485)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) | Free | Not available | Available | 4.7 | | [Viber](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/)4.4[(4,064)](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/) | Free | Not available | Available | 4.5 | | [Telegram](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/)4.7[(6,440)](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/reviews/) | Free | Not available | Available | 4.7 | | [Weave](https://www.softwareadvice.com/product/158992-Weave/)4.4[(708)](https://www.softwareadvice.com/product/158992-Weave/reviews/) | $199.00 /mo | Not available | Not available | 4.1 | Text Request4.6[(1,193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) * * * Starting price $47.99 /mo Free trial Available Free version Not available Value For Money 4.6 - [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/)4.7[(16,485)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) * * * Starting price Free Free trial Not available Free version Available Value For Money 4.7 - [Viber](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/)4.4[(4,064)](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/) * * * Starting price Free Free trial Not available Free version Available Value For Money 4.5 - [Telegram](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/)4.7[(6,440)](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/reviews/) * * * Starting price Free Free trial Not available Free version Available Value For Money 4.7 - [Weave](https://www.softwareadvice.com/product/158992-Weave/)4.4[(708)](https://www.softwareadvice.com/product/158992-Weave/reviews/) * * * Starting price $199.00 /mo Free trial Not available Free version Not available Value For Money 4.1 ## Text Request Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of Text Request 2-Way Messaging Access Controls/Permissions Activity Dashboard Alerts/Notifications API Automated Responses Autoresponders Campaign Management Campaign Scheduling Campaign Segmentation Canned Responses Collaboration Tools Commenting/Notes Communication Management Contact Database Contact Management Customer History Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Import/Export Employee Database Feedback Management File Sharing Inbox Management Live Chat Mass Texting Message Personalization MMS Mobile Access Mobile Alerts Mobile Coupons Mobile Keywords Monitoring Multi-Language Newsletter Management Personalization Polls/Voting Proactive Chat Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Reminders Reporting/Analytics Reporting & Statistics Response Management Review Monitoring Review Notification Role-Based Permissions Scheduled Messaging Search/Filter SMS Messaging Surveys & Feedback Tagging Template Management Text-to-Win Third-Party Integrations Transcripts/Chat History Video Conferencing Widgets ## Text Request Integrations Shift4Shop Integration rated undefined from -1 review Clio Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review Square Point of Sale Integration rated undefined from -1 review Square for Retail Integration rated undefined from -1 review See all 8 integrations ## Text Request User Reviews ## Text Request customer ratings - Overall rating: 4.6/5 - Total reviews: 1,193 ### Rating distribution - 5 stars: 854 reviews (72%) - 4 stars: 257 reviews (22%) - 3 stars: 64 reviews (5%) - 2 stars: 12 reviews (1%) - 1 star: 6 reviews (1%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.6/5 - Customer support: 4.7/5 - Functionality: 4.5/5 --- ### Great Add on to any business! - Overall rating: 5/5 - Reviewer: Monica K. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This has been quite the upgrade to our service for our clients. In todays technology, the ability to send a test to a client in a text centered communication world is great ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a convenient and simple way to communicate with my clients as they're able, instead of interrupting them with a call. It is quick and easy #### Cons the limit of letters is a bit rough, but doable. It would be nice if there were a few more available to us to send. #### Vendor response Monica, thank you for leaving us a review. I understand the character limit can feel too little. But please note, that you the message will be received by your contact as one text, not two separate ones. Replied March 2026 --- ### It's Great! - Overall rating: 5/5 - Reviewer: Thomas B. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I have had a good experience with Text Request and would recommend it to a friend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It makes communicating with clients easy and simple! #### Cons I don't have any qualms, however sometimes I wish it was easier to tell when I receive a text. #### Reasons for switching to Text Request Text Request better fit into our agency networking software that we implement. #### Vendor response Thomas, thank you for leaving us a review. Replied December 2024 --- ### Try Text Request! - Overall rating: 4/5 - Reviewer: Heidy M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far, there have been minimal updates, which isn't bad, but there could still be room for improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The system is practical and very easy to use. We do only use it for text messages, maybe in the future we could use the other features. #### Cons I think it needs an updated interface. Something that is more interactive or just a different style would be super nice! #### Reasons for switching to Text Request We made the switch due to cost & product features! --- ### Ease of use - Overall rating: 5/5 - Reviewer: Angel F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy, enjoyed working with staff in setting it up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The application is easy to use Great customer service. #### Cons None that I have experienced as of yet, so far all pros #### Reasons for choosing Text Request Ease of use and being able to use our own business number #### Vendor response Angel, thank you for this review. Glad to hear you like our customer service. Replied December 2024 --- ### Good product - Overall rating: 5/5 - Reviewer: Karthik R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Nice product to use and so user friendly.. Absolutely love it.. #### Cons I can't tell cons on this software is really awesome.. Use it #### Vendor response Karthik, thank you for leaving us a review. Replied April 2025 --- ### TextRequest is the easiest text company to use - Overall rating: 5/5 - Reviewer: Paola M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests come in. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is definitely the one to choose!! :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is the one to choose!! :) #### Cons I need to input my bank info in some cases #### Reasons for choosing Text Request They put so much trouble to make a campaign #### Vendor response Paola, thank you for leaving us a review. I am happy to hear that Text Request is a great asset to your marketing agency. Replied December 2024 --- ### Easy to use - Overall rating: 4/5 - Reviewer: JoAnn B. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall I enjoy using text request. It is easy to use and I have it on a varitey of places like my phone, a widget and a tab on the computer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love that I can use the same phone number for the business. My customers only need to know one number. #### Cons The cost and having to pay for the extra features #### Vendor response JoAnn, thank you for this review. Replied December 2024 --- ### I LOVE TEXT REQUEST - Overall rating: 5/5 - Reviewer: Adriana Z. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This has been the most efficient form of communication that we have used! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Text request has been very easy to use and navigate as needed. Patients enjoy being able to reach us via text instead of call. #### Cons There is not a single thing that I do not enjoy about text request! #### Vendor response Adriana, thank you for taking the time to leave us a review. Replied December 2024 --- ### Text Request is Better than the Rest!! - Overall rating: 5/5 - Reviewer: Abby R. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really good!!! Love that you get alerted even if you don't have the tab open. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Messages appear in the tab header and alerts you if you have a new one. Other services are not like this. #### Cons Not able to color coordinate the squares of different messages. #### Vendor response Abby, thank you for leaving us this review. Please reach out to success@textrequest.com for any help with the organization. Replied December 2024 --- ### text request - Overall rating: 4/5 - Reviewer: moriah b. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great way to connect with clients and helps to send them review requests. #### Cons Sometimes the multifactor authentication is problematic. #### Vendor response Thank you for leaving us this review. Please reach out when you have an issue the 2FA. support@textrequest.com Replied December 2024 --- Showing 1 - 10 of 1193 Reviews [See All Reviews](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) ## Text Request Popular Comparisons [WhatsApp vs Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/vs/whatsapp/)[Viber vs Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/vs/viber/)[Telegram vs Text Request](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/vs/text-request/)[Weave vs Text Request](https://www.softwareadvice.com/compare/158992-Weave/vs/306855-text-request/)[Podium vs Text Request](https://www.softwareadvice.com/online-payment/podium-profile/vs/text-request/) [Compare All Alternatives](https://www.softwareadvice.com/internal-communications/text-request-profile/alternatives/) ## Other Top Recommended Customer Communications Management Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4114) Recently recommended **3** times [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) **4.7** (73) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16485) Recently recommended **0** times [Telegram](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) **4.7** (6440) Recently recommended **0** times Stuck Between Options? 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