--- title: "Text Request Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Text Request. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Text Request is a good fit for you!" source_url: "https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/) / Text Request Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/internal-communications/text-request-profile/) Reviews [Alternatives](https://www.softwareadvice.com/internal-communications/text-request-profile/alternatives/) # Text Request User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 1,193 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 854 reviews (72%) - 4 stars: 257 reviews (22%) - 3 stars: 64 reviews (5%) - 2 stars: 12 reviews (1%) - 1 star: 6 reviews (1%) ### Most mentioned pros - There are several features that help us or organize groups, send scheduled messages and also use the out of the office messages to respond when we are not working. - It also allows all internal employees to see everyone's messages with the external employees which saves us time and makes us work better as a team. - It allows us to send and receive texts to our business VOIP line rather than just using a cell phone number. ### Most mentioned cons - Notifications do not always send alerts, it is not possible to import multiple contacts and the keyboard controls are not intuitive. - The only downfall of texting is that you have to be careful of word choice, or clients can misunderstand tone. - CONTACTS - THERE IS NOT A WAY TO CHANGE DISPLAY NAME AND ALSO SEE THE NUMBER ## Text Request customer reviews Showing reviews 1-25 of 1,193 (page 1). ### Great Add on to any business! - Overall rating: 5/5 - Reviewer: Monica K. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This has been quite the upgrade to our service for our clients. In todays technology, the ability to send a test to a client in a text centered communication world is great ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a convenient and simple way to communicate with my clients as they're able, instead of interrupting them with a call. It is quick and easy #### Cons the limit of letters is a bit rough, but doable. It would be nice if there were a few more available to us to send. #### Vendor response Monica, thank you for leaving us a review. I understand the character limit can feel too little. But please note, that you the message will be received by your contact as one text, not two separate ones. Replied March 2026 --- ### It's Great! - Overall rating: 5/5 - Reviewer: Thomas B. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I have had a good experience with Text Request and would recommend it to a friend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It makes communicating with clients easy and simple! #### Cons I don't have any qualms, however sometimes I wish it was easier to tell when I receive a text. #### Reasons for switching to Text Request Text Request better fit into our agency networking software that we implement. #### Vendor response Thomas, thank you for leaving us a review. Replied December 2024 --- ### Try Text Request! - Overall rating: 4/5 - Reviewer: Heidy M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far, there have been minimal updates, which isn't bad, but there could still be room for improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The system is practical and very easy to use. We do only use it for text messages, maybe in the future we could use the other features. #### Cons I think it needs an updated interface. Something that is more interactive or just a different style would be super nice! #### Reasons for switching to Text Request We made the switch due to cost & product features! --- ### Ease of use - Overall rating: 5/5 - Reviewer: Angel F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy, enjoyed working with staff in setting it up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The application is easy to use Great customer service. #### Cons None that I have experienced as of yet, so far all pros #### Reasons for choosing Text Request Ease of use and being able to use our own business number #### Vendor response Angel, thank you for this review. Glad to hear you like our customer service. Replied December 2024 --- ### Great Tool for Small Business - Overall rating: 5/5 - Reviewer: Jessica C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We use it several times per day, every day! It is user friendly and has saved us time and money! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was very easy to transfer our contact information over from our previous software. #### Cons The limitation when it comes to video and picture messages. #### Reasons for choosing Text Request Text Request was the most affordable and user friendly option. #### Reasons for switching to Text Request End of life for Zipwhip so we had to find a different service. #### Vendor response Jessica, thank you for leaving us a review. Glad to hear it's a daily use for you. Replied October 2024 --- ### Please add group texting! - Overall rating: 4/5 - Reviewer: Sean M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Sharing across multiple users is very convenient! And customer service is top notch, they are very responsive. #### Cons I don’t like that I can’t do group chats in the same way I can with a cell phone. Sometimes I need to text with customers or employees as a group so they can respond back and see each others’ responses. Unfortunately the group text functionality in Text Request just sends texts to each person in the group individually. #### Reasons for switching to Text Request Being able to share a texting account with multiple people. #### Vendor response Sean, thank you for this review. thank you for leaving a detailed CON. There are a few reasons why that is, mostly due to privacy. Thank you! Replied November 2024 --- ### Good product - Overall rating: 5/5 - Reviewer: Karthik R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Nice product to use and so user friendly.. Absolutely love it.. #### Cons I can't tell cons on this software is really awesome.. Use it #### Vendor response Karthik, thank you for leaving us a review. Replied April 2025 --- ### TextRequest is the easiest text company to use - Overall rating: 5/5 - Reviewer: Paola M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests come in. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is definitely the one to choose!! :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is the one to choose!! :) #### Cons I need to input my bank info in some cases #### Reasons for choosing Text Request They put so much trouble to make a campaign #### Vendor response Paola, thank you for leaving us a review. I am happy to hear that Text Request is a great asset to your marketing agency. Replied December 2024 --- ### Easy to use - Overall rating: 4/5 - Reviewer: JoAnn B. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall I enjoy using text request. It is easy to use and I have it on a varitey of places like my phone, a widget and a tab on the computer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love that I can use the same phone number for the business. My customers only need to know one number. #### Cons The cost and having to pay for the extra features #### Vendor response JoAnn, thank you for this review. Replied December 2024 --- ### I LOVE TEXT REQUEST - Overall rating: 5/5 - Reviewer: Adriana Z. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This has been the most efficient form of communication that we have used! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Text request has been very easy to use and navigate as needed. Patients enjoy being able to reach us via text instead of call. #### Cons There is not a single thing that I do not enjoy about text request! #### Vendor response Adriana, thank you for taking the time to leave us a review. Replied December 2024 --- ### Agape Review - Overall rating: 5/5 - Reviewer: Agape B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been awesome so far! I like how fast we send and receive messages. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy way to communicate with clients and colleagues. #### Cons User Interface. I hope you can make it like gmail where we can see the number/name of the message on the side and the entire message on the bigger screen. #### Reasons for switching to Text Request Vonage had so many bugs that it's frustrating to keep it. #### Vendor response Thank you for leaving us a review. Please reach out to success@textrequest.com to talk about displaying names and numbers. Replied November 2024 --- ### Game-Changer for Client Communication - Overall rating: 5/5 - Reviewer: Monisha R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience with Text Request has been fantastic. It's helped streamline client communication, saving me time and effort while ensuring my messages are delivered on time and reach the right people. The ROI has been clear with better customer responses, and I feel much more in control of my outreach. Text Request is definitely a tool I’d recommend for any business looking to enhance customer communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Text Request is how intuitive and user-friendly the platform is. The ability to send bulk messages, schedule texts, and set up automated campaigns has significantly improved how I interact with clients. The real-time reporting and detailed analytics give me valuable insights into customer engagement, allowing me to adjust my strategy effectively. The integration with other tools is seamless, and the support team is always responsive and helpful when needed. #### Cons The one downside is that the platform could offer more customization options for message templates. While the default templates are helpful, having more flexibility to adjust them to specific needs or branding would be a great addition. #### Vendor response Monisha, thank you for leaving us a review. Please reach out to success@textrequest.com and let them know the details you'd like to get added to our templates feature. Replied October 2024 --- ### TEXT REQUEST IS AMAZING - Overall rating: 5/5 - Reviewer: Sarah S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am very satisfied with using text request! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Text Request allows me to communicate with all of our patients and that it helps to break down language barriers. #### Cons I do not like how the auto bot responder will respond during clinic hours. #### Vendor response Sarah, thank you for this review. Please reach out to Success@textrequest.com to get the auto-response off during business hours. Replied December 2024 --- ### Text request experience - Overall rating: 4/5 - Reviewer: Mary B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The experience with text request is been good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy is to send a text to my clients. #### Cons Sometimes clients do not get the message #### Vendor response Mary, thank you for taking the time to leave us a review. Replied December 2024 --- ### PCS TEXT REQUEST REVIEW - Overall rating: 5/5 - Reviewer: damaris m. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience with it so far! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to send patients a text reminding them of their appointments. #### Cons That for the Spanish templates the names don't automatically fill in like it would for English ones. #### Vendor response Thank you for this review. Replied December 2024 --- ### Text Request is Great - Overall rating: 5/5 - Reviewer: Sydney R. - Verified reviewer: Yes - Industry: Veterinary - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros it is very easy to use and navigate. I love the ability to schedule messages and use templates for reaching out to clients. #### Cons Sometimes it will glitch and wont let me choose a certain time to schedule a message for, otherwise it does a pretty good job #### Vendor response Sydney, thank you for leaving us a review. Please reach out to support@textrequest.com whenever you experience an issue. Replied November 2024 --- ### Thank you! - Overall rating: 5/5 - Reviewer: Brenda T. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's great to chat with clients in multiple locations across the nation #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easily responds from phone or pc to clients from anywhere #### Cons It did have a problem on Black Friday, it did take some time to get fixed, and occasionally I do get logged out on my phone which is inconvenient #### Vendor response Brenda, thank you for this review. Sorry to hear that Black Friday you saw some issues. Please reach out to success@textrequest.com Replied December 2024 --- ### My text review - Overall rating: 5/5 - Reviewer: Daniel D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its great to have people send pictures so you don't have to give out your personal number #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can get to it when we are not super busy #### Cons Sometimes i don't know who it is coming from, but that's really not a big deal #### Vendor response Daniel, thank you for leaving us a review. Replied December 2024 --- ### Easy to use - Overall rating: 5/5 - Reviewer: Sean C. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. User friendly, can pick it up very quickly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, easy to teach, easy layout. #### Cons Can get a little slow, occasionally you can lose your current conversation #### Vendor response Sean, thank you for leaving us a review. Please contact support@textrequest.com whenever you notice your account is slow. Replied November 2024 --- ### 1st time user - Overall rating: 4/5 - Reviewer: marilee m. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. good. haven't used it a lot as usually utilized by front desk staff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros easy way to contact patients and have them send photos etc. #### Cons took awhile to figure out how to save document/image sent by text req to pt chart. #### Vendor response Thank you for leaving us a review. Replied December 2024 --- ### Text request review - Overall rating: 5/5 - Reviewer: Jayden S. - Verified reviewer: Yes - Industry: Online Media - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really enjoy it and think its very convenient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How convenient it is to text customers rather than emailing. #### Cons How you have to check the box once done reading. #### Vendor response Jayden, thank you for leaving us a review. Replied December 2024 --- ### Nice way to communicate - Overall rating: 4/5 - Reviewer: Angela S. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. New user. I don't have much experience with Text Request yet. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is nice being able to have all employees numbers in one location and message several at a time. #### Cons None at this time. Everything seems to be going well so far. #### Vendor response Angela, thank you for taking the time to write us a review. Replied December 2024 --- ### great app! - Overall rating: 5/5 - Reviewer: danielle b. - Verified reviewer: Yes - Industry: Furniture - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love this app, it makes communicating with customers super easy. Especially when the store is busy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Makes communicating with customers very easy! #### Cons I can't think of any cons. Overall the app is incredibly easy to use and makes communicating convenient #### Vendor response Thank you for this review. if you have any CONS, please reach out to success@textrequest.com Replied November 2024 --- ### Excellent Service! - Overall rating: 5/5 - Reviewer: Ashlee G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It makes communicating with customers so easy, whether its individual convo or templated messages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Templating, timed messages, easy to use! #### Cons Nothing! I have used other text services before but I don't have any of the issues I did with the others. #### Vendor response Ashlee, thank you for this review. Glad you haven't run into any issues. Replied October 2024 --- ### Saves time! - Overall rating: 5/5 - Reviewer: Anette D. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like best about Text Request is that as an agency, we can plan ahead and send mass text messages in order to create engagement with our customers. We use it daily at our office and could not imagine what we would do without it! Text Request is a value to our office and extremely easy to use. #### Cons I do not have anything in mind. I enjoy using it. #### Vendor response Anette, thank you for leaving us a review. Glad to see you enjoy our scheduled messages feature. Replied October 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/?page=2) --- Text Request Reviews, Pros and Cons - 2026 Software Advice