All Text Request Reviews
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Text Request Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.7
Value for money
4.6
Functionality
4.5
Pros
"It worked for the most part, we just wanted to eliminate the part of having to export all of the data, then manually pull the numbers for those specific times, and create specific group messages out of those numbers on a daily basis."
"There are several features that help us or organize groups, send scheduled messages and also use the out of the office messages to respond when we are not working. "
"The ability to text from our main phone number has saved all of our staff time in phone calls and emails as simple texts get the information out quickly and two-way communication allows us to get that quick acknowledgement from the customer they did in fact receive our message."
Cons
"when I use my headphones every time a customer reply a message there is a sound notification to inform that someone reply the message, that could be sometimes uncomfortable if you have sent a lot of messages the same day because I do not know how to turn off this sound, that is the only thing sometimes I do not lie"
"The only complaint is that we were unable to use our exisiting cell phone number for text request services and had to purchase a secondary number."
"Clicking on a chat doesn't open up the text bar and having a need to scroll down to see the chat bar, 2nd is searching for a person, once finished you have to delete twice instead of just a once over."
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