--- title: "Text Request Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Text Request. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Text Request is a good fit for you!" source_url: "https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/) / Text Request Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/internal-communications/text-request-profile/) Reviews [Alternatives](https://www.softwareadvice.com/internal-communications/text-request-profile/alternatives/) # Text Request User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 1,193 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 854 reviews (72%) - 4 stars: 257 reviews (22%) - 3 stars: 64 reviews (5%) - 2 stars: 12 reviews (1%) - 1 star: 6 reviews (1%) ### Most mentioned pros - It also allows all internal employees to see everyone's messages with the external employees which saves us time and makes us work better as a team. - I also like the Chrome extension that allows me to text our clients from our EMR platform. - It worked for the most part, we just wanted to eliminate the part of having to export all of the data, then manually pull the numbers for those specific times, and create specific group messages out of those numbers on a daily basis. ### Most mentioned cons - Notifications do not always send alerts, it is not possible to import multiple contacts and the keyboard controls are not intuitive. - CONTACTS - THERE IS NOT A WAY TO CHANGE DISPLAY NAME AND ALSO SEE THE NUMBER - when I use my headphones every time a customer reply a message there is a sound notification to inform that someone reply the message, that could be sometimes uncomfortable if you have sent a lot of messages the same day because I do not know how to turn off this sound, that is the only thing sometimes I do not lie ## Text Request customer reviews Showing reviews 1-25 of 1,193 (page 1). ### Great Add on to any business! - Overall rating: 5/5 - Reviewer: Monica K. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This has been quite the upgrade to our service for our clients. In todays technology, the ability to send a test to a client in a text centered communication world is great ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a convenient and simple way to communicate with my clients as they're able, instead of interrupting them with a call. It is quick and easy #### Cons the limit of letters is a bit rough, but doable. It would be nice if there were a few more available to us to send. #### Vendor response Monica, thank you for leaving us a review. I understand the character limit can feel too little. But please note, that you the message will be received by your contact as one text, not two separate ones. Replied March 2026 --- ### It's Great! - Overall rating: 5/5 - Reviewer: Thomas B. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I have had a good experience with Text Request and would recommend it to a friend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It makes communicating with clients easy and simple! #### Cons I don't have any qualms, however sometimes I wish it was easier to tell when I receive a text. #### Reasons for switching to Text Request Text Request better fit into our agency networking software that we implement. #### Vendor response Thomas, thank you for leaving us a review. Replied December 2024 --- ### Try Text Request! - Overall rating: 4/5 - Reviewer: Heidy M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far, there have been minimal updates, which isn't bad, but there could still be room for improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The system is practical and very easy to use. We do only use it for text messages, maybe in the future we could use the other features. #### Cons I think it needs an updated interface. Something that is more interactive or just a different style would be super nice! #### Reasons for switching to Text Request We made the switch due to cost & product features! --- ### Ease of use - Overall rating: 5/5 - Reviewer: Angel F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy, enjoyed working with staff in setting it up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The application is easy to use Great customer service. #### Cons None that I have experienced as of yet, so far all pros #### Reasons for choosing Text Request Ease of use and being able to use our own business number #### Vendor response Angel, thank you for this review. Glad to hear you like our customer service. Replied December 2024 --- ### Good product - Overall rating: 5/5 - Reviewer: Karthik R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Nice product to use and so user friendly.. Absolutely love it.. #### Cons I can't tell cons on this software is really awesome.. Use it #### Vendor response Karthik, thank you for leaving us a review. Replied April 2025 --- ### TextRequest is the easiest text company to use - Overall rating: 5/5 - Reviewer: Paola M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests come in. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is definitely the one to choose!! :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is the one to choose!! :) #### Cons I need to input my bank info in some cases #### Reasons for choosing Text Request They put so much trouble to make a campaign #### Vendor response Paola, thank you for leaving us a review. I am happy to hear that Text Request is a great asset to your marketing agency. Replied December 2024 --- ### Easy to use - Overall rating: 4/5 - Reviewer: JoAnn B. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall I enjoy using text request. It is easy to use and I have it on a varitey of places like my phone, a widget and a tab on the computer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love that I can use the same phone number for the business. My customers only need to know one number. #### Cons The cost and having to pay for the extra features #### Vendor response JoAnn, thank you for this review. Replied December 2024 --- ### I LOVE TEXT REQUEST - Overall rating: 5/5 - Reviewer: Adriana Z. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This has been the most efficient form of communication that we have used! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Text request has been very easy to use and navigate as needed. Patients enjoy being able to reach us via text instead of call. #### Cons There is not a single thing that I do not enjoy about text request! #### Vendor response Adriana, thank you for taking the time to leave us a review. Replied December 2024 --- ### Text Request is Better than the Rest!! - Overall rating: 5/5 - Reviewer: Abby R. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really good!!! Love that you get alerted even if you don't have the tab open. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Messages appear in the tab header and alerts you if you have a new one. Other services are not like this. #### Cons Not able to color coordinate the squares of different messages. #### Vendor response Abby, thank you for leaving us this review. Please reach out to success@textrequest.com for any help with the organization. Replied December 2024 --- ### text request - Overall rating: 4/5 - Reviewer: moriah b. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great way to connect with clients and helps to send them review requests. #### Cons Sometimes the multifactor authentication is problematic. #### Vendor response Thank you for leaving us this review. Please reach out when you have an issue the 2FA. support@textrequest.com Replied December 2024 --- ### TextRequest is an Oasis in a Sea of Bad SMS Providers - Overall rating: 5/5 - Reviewer: Nathaniel R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When our VP of IT left suddenly, I had to use context clues to figure out what she was working on, one of which was ZipWhip transition, which I did not know was expiring in less than a month! The TextRequest team hauled and hustled to get the ZipWhip transition done in less than a month and I am grateful! TextRequest has been working consistently, which is also something I am grateful for! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clear sensible design run by a team that cares about a good product and is not trying to exploit me. #### Cons We had to fight to the death with bad SMS providers to release the old SMS phone numbers. I felt like I entered battle with a pool noodle, and I was at the mercy of the bad SMS providers. A tool to help force phone number release would have saved time. #### Reasons for choosing Text Request HIPAA compliance, ease of use, acceptable price, and the ZipWhip conversion tool. #### Reasons for switching to Text Request ZipWhip: expired in less than 1 month, and I was not notified. Klara: I would rather drink sewage than continue to work with Klara, one of the worst companies I have ever worked with. #### Vendor response Nathaniel, thank you so much for taking the time to leave us this detailed review. Glad that you picked Text Request as your business texting provider. Replied December 2023 --- ### Text Request A++ - Overall rating: 5/5 - Reviewer: Erin D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been great! Customer service is very responsive and the app does just what we need it to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Text Request is user friendly and cost efficient #### Cons It would take up to two weeks to port our service from our previous provider with the HIPAA compliant option #### Reasons for choosing Text Request Pricing was most comparable to what we were using with Zipwhip versus any other company we looked at #### Reasons for switching to Text Request Zipwhip was shutting down their service so we had to find a new provider #### Vendor response Erin, thank you for taking the time to leave us a review. Sorry that the porting over took longer than expected. I know our support and success teams work hard to get you up and running, but sometimes other carriers make it difficult. Replied December 2023 --- ### Text Request is a great service! - Overall rating: 5/5 - Reviewer: Cynthia F. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We can't believe we waited so long to get on board with a texting platform to help us to reach out to our clients! Lots of clients have relayed how much they LOVE that we/they can text instead of a phone call, or email. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are a service provider, so we have to "call ahead" a lengthy list of clients everyday with usually the exact same message. The ability to have a template, enter the phone number/name, then hit send saves us so much time to focus on other tasks! Customers seem to be more receptive to respond to a text rather than a phone call or email. #### Cons I wish there was a search function to find a specific word and not just a customer name/phone number. Some times I need to text a customer essentially the same response that I sent to someone else, and trying to remember which person I sent that message to is difficult. We are strong users of the "templates", but some responses aren't really needing to be a template. #### Reasons for choosing Text Request The platform was similar to Zipwhip. It offered a computer app, android/iphone app, and browser use which matched our needs. When we previewed the program, it seemed like it would be easy to learn and to train our staff. The flexibility in monthly cost based on our actual usage is great. During our off-season, we are able to save some money by reducing our plan. #### Reasons for switching to Text Request Zipwhip was discontinuing their platform so we had to find something else. There was NO way we wouldn't carry on with having texting as an communication method for our business. The office staff is able to be more efficient, and saves us time to focus on other things. #### Vendor response Cynthia, thank you for leaving us a review. We are happy you choice to switch to Text Request after zipwhip shut down. Replied July 2024 --- ### Excellent to work with! Could use Plain Text Merge Fields - Overall rating: 5/5 - Reviewer: Giovanni N. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Positive! Works great and I look forward to seeing new features that don't negatively impact or restrict its predecessors. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros There are WAY more features than other services which allows flexibility and utility of communications, mass and single messages, to my clients. The app works great and allows me to stay within reach during the times my business is closed and/or I'm away. #### Cons When copy and pasting messages, I want to be able to paste the merge fields in plain text for some of use HTML geeks. Character limit is also inhibiting to work around with messages that require more details. #### Reasons for switching to Text Request Zipwhip discontinued their service.Radius Texting was very difficult to work with and did not deliver on several features that were a bare minimum requirement. i.e scheduled messages, templates, merge fields, can't text unless texted first. #### Vendor response Giovanni, thank you for leaving us a review. We are working on some great features right now. If you ever run into any issues, please let us know. Replied April 2023 --- ### It's A Great Way to Communicate - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience, through the last few years, has been excellent. We did use it for everything for a few months when our integrated option failed us. We would export, copy and paste, and then customize all of our reminders and appointments for the next day to send as a group text to all appointments in that same time range. It worked for the most part, we just wanted to eliminate the part of having to export all of the data, then manually pull the numbers for those specific times, and create specific group messages out of those numbers on a daily basis. Too time consuming, once again not their fault. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The chrome extension is something I use on a daily basis, to click a number on a page and send a quick text to it, either reminding them to sign something, look at something or to simply communicate. The ease of contacting anyone that needs contacting is why we keep Text Request, as it's not our main source of customer interaction but it is by far the easiest and fastest. The separate dashboards with different numbers, for different users, or shared users (however you want to set it up) is another huge plus. One department can use one number, while another person has access to that plus their own if needed. Definitely scalable with growing companies. #### Cons If it were to integrate with our main program we use for scheduling and routing, we'd solely use it. But our program doesn't play nice with others, so it's really nothing that I can blame them for. We really have no choice but to use the integrated option because all others just fall at the wayside when needing to use the data we've already entered. Other than that, it's perfect for general daily use and to contact clients or customers quickly and efficiently, and keeping everything organized how you want it. #### Reasons for choosing Text Request Functionality, interface and price were what we were looking for, and what we found in text request. #### Vendor response Thank you so much for this detailed review. Please reach out to success@textrequest.com and let them know the main program that you use. Replied July 2024 --- ### Phenomenal communication solution, inspirational company - Overall rating: 5/5 - Reviewer: Erika H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The support for Text Request is amazing - they really do care about our questions/concerns and respond quickly, I love how they also utilize LinkedIn to share great information with their users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Text Request saves us so much time and makes communicating with our clients and their team members so easy and quick. NO more wasting time calling them with updates or questions, a simple text that any of our team members can respond to and keep the conversation going. SOOOOO valuable. #### Cons I don't like that when we send our group texts they come across as individual texts to the people we are sending to. Makes it confusing to know if everyone received the text or not. We send group texts for a reason so it would be great to receive them as group texts so we can continue the conversation as a group. #### Reasons for choosing Text Request The ease of use and the support with Text Request far outperforms Hatch #### Vendor response Erika, thank you so much for leaving us a review. Also, thank you for being a part of the Champions Club. Replied May 2024 --- ### Great Texting App - Overall rating: 5/5 - Reviewer: Roselynde W. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I love using text request. I think it is a great program. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I really like how you can send a mass text out, but when they reply, it only replies to you. #### Cons Only that when a bunch of texts come in at the same time, it is hard to stay on the one you are wanting to stay on. #### Vendor response Roselynde, thank you for leaving us a review. Please reach out to success@textrequest.com for help in message organization. Replied December 2024 --- ### we love text request! - Overall rating: 5/5 - Reviewer: Emerald M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. has made it easy to follow up with many things #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy communication between customers when initial phone call is not answered #### Cons nothing, it has really been very helpful #### Vendor response Emerald, thank you for leaving us this review. Replied December 2024 --- ### Feedback for text request - Overall rating: 5/5 - Reviewer: shreya p. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Since last 3 month I use text request everyday at my work place for texting and Sending I like very much #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its very convenient at work place so I like it #### Cons nothing everything is pretty good so nothing least for my side #### Vendor response Shreya, thank you for this review. Glad to hear you use Text Request daily. Replied December 2024 --- ### Thank you! - Overall rating: 5/5 - Reviewer: Brenda T. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's great to chat with clients in multiple locations across the nation #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easily responds from phone or pc to clients from anywhere #### Cons It did have a problem on Black Friday, it did take some time to get fixed, and occasionally I do get logged out on my phone which is inconvenient #### Vendor response Brenda, thank you for this review. Sorry to hear that Black Friday you saw some issues. Please reach out to success@textrequest.com Replied December 2024 --- ### Text Request is the Best Texting Software for Businesses - Overall rating: 5/5 - Reviewer: Blake H. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very positive experience. The texting platform has allowed us to streamline communication with customers and future customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to text from my landline, the dashboard, ease of use, templates, form fields #### Cons I like everything about Text Request. They even release new features before I know to ask for them. #### Vendor response Blake, thank you for taking the time to leave us a review. Replied November 2024 --- ### 10/10 Text Request - Overall rating: 5/5 - Reviewer: Emily S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Text Request had made my first office job easy to accommodate to as communication is what keeps a facility moving forward, and text request has done nothing but give us the ability to move forward stronger. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that Text Request gives you the ability to communicate with all necessary employees through one single platform. It also allows all internal employees to see everyone's messages with the external employees which saves us time and makes us work better as a team. #### Cons I don't have any complaints about Text Request. I love to have access to group messages, different location conversations, and coherent manners to effectively communicate. #### Vendor response Emily, thank you for this review. I am glad you don't have any CONs, please reach out if you have any questions. Replied November 2024 --- ### Total Game Changers - Overall rating: 5/5 - Reviewer: Lauren M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Only good experiences and communications. Love working with this company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With people being flooded with emails and sales calls on a daily basis, it can be hard to get in touch with my clientele via those modes of communication. Emails get buried and calls are not always convenient. Being able to text our guests, vendors and employees has resulted in almost immediate feedback dang near 100% of the time. Text Request has helped our office gain levels of efficiency we couldn't make up anywhere else. TOTAL GAME CHANGER. #### Cons That 1 text message isn't always the cost of 1 text message. 140 characters is the limit per text, so one detailed text message might cost us the equivalent of 3-4 texts. As well, with people texting in such "rapid fire" styles these days (1 sentence or "lol" or emoji per text, resulting in 3-5 texts to answer 1 question) it's unfortunate that we have to pay for all those texts since they don't add up to 140 characters in all 5 responses. If 140 characters is a guideline for charges, it would be nice if we were simply charged for every 140 characters. I wouldn't mind paying the equivalent of 3 texts for one detailed message if I knew this was a balanced out by NOT being charged for every tiny text under 140 characters. Just a thought. Or on the flipside of that, I wouldn't mind paying for each individual small text if I knew that was balanced out by only being charged for 1 text even if it was long. Just some thoughts. There are several property management softwares out there that are now including unlimited texting in the costs of their various other services, and it would save us a lot more money compared to what we're paying text request. I am also considering switching our company phone lines to Verizon, who have unlimited texts as part of their communications bundle, which also offers me the ability to save a lot of money each month. I LOVE THE TEXT REQUEST PLATFORM, but if I sign a contract with ay of these new services, it won't make since for me to pay these prices. #### Reasons for choosing Text Request Ease of platform and kindness of customer service. #### Vendor response Lauren, thank you for this! So few people go into this much detail, and you make some good points. We've shied away from offering "unlimited" because the way other service providers do it is deceptive. They say "unlimited," but there's a throttle in place to limit how many texts you can send, or how many contacts you can send to. I'd love to dive deeper into this and see if you'd prefer "unlimited" texts with those limits in place. Same situation for character counts - we use the standard SMS 160 character limit (140 when sending the STOP message) so that our tech matches up with the mobile carriers' tech. But would love to explore options to create a better experience for you (and for others). My email should be attached to this, just let me know. - Kenneth Replied October 2021 --- ### Text Request - Overall rating: 4/5 - Reviewer: Cheryl P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience is positive in enabling me to communicate directly and immediately with clients. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software has made communicating with clients efficient and timely. I appreciate that communication can be 2-way, both sending and receiving texts from clients. It is helpful to set up templates for messages that can be used repeatedly. It is also helpful to schedule messages that can be sent in the future. Tagging the contacts with a color-coded system quickly identifies a client with a group/class. One can sort to pull up only these groups and then send a group message. I also like the feature indicating how long a text is, yet if longer than one text on the sending side, it shows as one text for the receiver. It is also helpful to be able to attach links and images. I appreciate the visual feature which shows which texts have been responded to and which ones still need attention. #### Cons I do believe more colors are needed for the tagging system. There are not enough options. I also would like to have a way to revise a contact card when a phone number is updated. I don't like that if a phone number is changed, a new card has to be created, thus the message history is not attached to the new card. #### Reasons for choosing Text Request It met the requirements we were looking for which enabled us to communicate directly back and forth with our clients. #### Reasons for switching to Text Request We needed a product that allowed us to communicate directly with individuals and groups of people, and one in which they could communicate back. We also wanted this communication set-up to be as easy as possible for our clients and not require that they had to download an app or give information about themselves (like an email address). #### Vendor response Hello Cheryl, thank you so much for taking the time to leave us a nice review. I have let out product team know about additional Tag colors. Thank you again. Replied May 2022 --- ### 1st time user - Overall rating: 4/5 - Reviewer: marilee m. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. good. haven't used it a lot as usually utilized by front desk staff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros easy way to contact patients and have them send photos etc. #### Cons took awhile to figure out how to save document/image sent by text req to pt chart. #### Vendor response Thank you for leaving us a review. Replied December 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/?page=2) --- Text Request Reviews, Pros and Cons - 2026 Software Advice