Text Request vs Textdrip
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.9 / 5
Value for Money
4.6 / 5
4.8 / 5
Customer Support
4.7 / 5
4.9 / 5
Functionality
4.5 / 5
4.8 / 5
Last Review Written
October 1, 2024
September 17, 2024
Pros/Cons
Pros
- We switched to TR about 6 months ago and it has been amazing. The ease of use and the customer engagement through social media is one of the best features I have seen.
- Our sales, service, parts and finance teams are all actively using this software with great success. We are grateful for the support provided with the software.
- In addition, the customer service is outstanding. A simple text to the TextRequest team and they will have you taken care of.
Cons
- We were quite disappointed to find out our services were shut off due to an expired credit card. We had paid through for the month and we had no warning that we were going to lose services.
- This is our biggest problem and we are only staying with TR because we haven't found an alternative with similar features.
- Or on the flipside of that, I wouldn't mind paying for each individual small text if I knew that was balanced out by only being charged for 1 text even if it was long.
Pros
- Love the newer updates that help me stay very organized with the Campaigns and Pipelines set up. The extension is also one of my favorite tools that is provided by them.
- The things I've found most impactful using this software would it's user friendly features, super friendly / helpful customer support, and constant updates / improvements from the developers.
- Highly recommended to any professional who needs to reach out to people. This software is not only great, but with it, you get a highly skilled and quick responding team to help you out.
Cons
- The software can become laggy and ineffective if you do not archive conversations regularly. After 500 responses, it becomes difficult to navigate the software smoothly.
- So you may be wasting credits sending texts without knowing your messages aren't being delivered.
- Simple enough to use, but terrible customer support. I can't take off my CC in the system.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
