About Zoho Cliq

Zoho Cliq is a hybrid team collaboration solution that caters to businesses of all sizes across various industries. Features include document management, drag-and-drop file sharing, channel-based permissions, team video calling and more. It can either be deployed on-premise or hosted in the cloud.

Zoho Cliq features live chat that allows team members to communicate in real time, share audio and video files and search the chat for specific information. The solution allows for individual channels to be created for different business units. Users can also add vendors and prospective customers to these channels.

Additionally, Zoho Cliq provides mobile applications for iOS and Android devices that allow users to remotely acces...


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47 Reviews of Zoho Cliq

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May 2018

User Profile Picture

Scott from Right Now Mobility

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2018

Zoho Cliq is a great instant messenger

I get the benefit of chatting with my coworkers without leaving my applications I use on a daily basis.

Pros

works great on a desktop or laptop, it is built right into the Zoho CRM, so when I have a question for my co-workers I know they see it right away when I send them a message through Cliq

Cons

phone app either I haven't tried it or it sucks really bad. I'm not sure which it is. I hope they make it a little easier soon

May 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2020

Happy we made the switched from Slack to Cliq

Having one integrated solution across our company with all the Zoho products has been helpful. So far so good. There are a few things we miss from Slack but nothing that's a deal-breaker. The ability to integrate Bots and other Zoho services into Cliq is valuable like the Zoho Notebook and Taz, very helpful. Also, the deskbot integration so I can see all the Desk summaries from the entire team.

Pros

Since we integrated several Zoho products into our daily use it has helped streamline communications and integrate solutions into our e-Commerce website. Cliq allows us to search history without limits on messages and the "fork split" feature allows you to fork off a conversation into its own so it's easier to keep track.

Cons

The reply to post feature is nice but it's not as good as creating threads like Slack does to track one conversation so you have to get used to forking the conversations to keep them together. It's a good solution but I prefer the create thread feature in Slack. Also having to PIN contact names to quickly send DM isn't the best. I'm not sure why other users aren't listed in Contacts. The only other least favorite thing is how difficult it was for external users to access channels. You have to know in advance if a channel will need to be accessed by someone outside the organization.

Reasons for Choosing Zoho Cliq

Because it was part of ZohoOne and once we tested Cliq, dumping Slack was easy.

Reasons for Switching to Zoho Cliq

Slack was limited without higher fees and since we implemented ZohoOne across our entire company switching to Cliq seemed like a smart decision. It didn't take long for all team members to get accustomed to it.

April 2021

Celize from Self employed

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2021

We are in sync

And we have staff just a touch away. Facilitating communication.

Pros

We always need to be in contact with employees. Zoho Cliq simplifies your team's communication with organized conversations, easy to find information

Cons

I can't do a data analysis of participation and poor storage of documents.

May 2019

User Profile Picture

Rick from Fascinating Monsters

Verified Reviewer

Company Size: 2-10 employees

Industry: Design

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

3.0

May 2019

Solid team chat/collaboration app with an extensive development backend for customizations

I was impressed with the opportunities for developers but not with the UX.

Pros

Cliq integrates well with other Zoho apps, particularly helpful in Contact. All the basic chat and collaboration features are there in a familiar user interface. It's possible for advanced users to create extensions, custom integrations, bots, and commands with a powerful development backend and make these customizations available throughout your organization and team.

Cons

Unless you're already using a bunch of Zoho apps there's no reason to switch from Slack, Flock, or Asana, which area already mature platforms. Compared to these other apps, particularly Flock, the UI is a bit obtuse and hard to get a clear overview of. I particularly disliked the double panes within a chat window (opening the settings for a bot, for example).

February 2020

Elisa from eStudios

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

February 2020

Easy to Use Communication

Using cliq to improve communication within our company has helped a lot. However, I have not had the best experience with Zoho customer service in general one time. Other times, I had a great experience.

Pros

This is fantastic and easy to use communication software for within our company. It integrates seamlessly with other zoho applications and with other external applications. We have significantly increased productivity since using this.

Cons

There are some drawbacks, such as you are limited in character amounts that you can write for messages, but overall I like most of the features and it has improved over time. Another issue is that we cannot figure out how to integrate clients on to the platform without purchasing new user licenses. It was my understanding that you could have clients communicate as "visitors" within some particular channels in cliq that you designate but not have to be on a license. However, I have yet to be able to make this work.

Reasons for Choosing Zoho Cliq

The integration as previously stated.

Reasons for Switching to Zoho Cliq

Zoho Cliq integrated better with the other zoho products we have been using.

May 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2019

Well integrated, versatile and easy to use chat software

Communicating with Zoho Cliq feels effortless and intuitive. You can chat, make video/phone calls and more.

Pros

As a Zoho One User Zoho Cliq is a no brainer. It integrates incredibly well with the Zoho Suite and it's very easy to create new integrations with Zoho Creator. What I probably like best about Cliq is the 3 column layout that allows me to chat in 3 different chats at once.

Cons

The desktop app for Mac feels a bit like a browser version and has some quirks where you need to reload the app in order for it to work.

Reasons for Choosing Zoho Cliq

The integration with the whole Zoho suite is flawless and easy making it our prime choice.

October 2019

Tanya from Pacific Backflow

Verified Reviewer

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2019

Obvious Choice for Zoho Users

We use Zoho Cliq for our team communication. We have one on one chats, and group chats to keep in communication between all of our remote workers. As we don't see each other in person much, having a way to keep a rapport through chat is important to us. In addition we value quick messages to communicate information, or questions.

Pros

The integrated chat options into other zoho software makes this an obvious choice for zoho users. Ability to use emoji, gif, share files make this a versatile chat system for our team. The ability to search the history is helpful as well.

Cons

The mobile app can have a lot of input lag.

Reasons for Choosing Zoho Cliq

Integrated already into our system.

October 2020

Lisa from Intelikinect

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Keeping in Touch with the Important Stuff

Now that companies have more employees working from home, it is so important to not feel disconnected or on your own. Being able to check in with co workers or clients instantly is so much more productive. I can reach more people with information I need so quickly. This allows me to give the best customer service I can. I can keep the customer at ease knowing that I am not making them wait and they know I am working on getting the answers they need so we can complete what they called for and get on with their day. Ending a call quickly and successfully is what makes for a great customer experience.

Pros

I really like being able to get my question to a client or a co worker quickly is extremely important in my job.

Cons

If there was the ability to have a few canned responses or FAQ to ease the effort of speaking with a client and typing at the same time would be a nice feature.

January 2019

User Profile Picture

Matt from Amplify My Business

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

January 2019

Powerful, but daunting.

Overall, It's a welcome upgrade from what we were using previously (Telegram). Our whole team is unified in one place and we're able to collaborate much more quickly.

Pros

As with all products in the Zoho One Suite, my favorite part is how deeply Cliq integrates with the rest of our tools. I get new messages for every new paid invoice, new leads in the CRM, new appointments with customers etc. It's deeply configurable and can do pretty much anything that Slack can do.

Cons

It's tedious to set up. Nothing Zoho makes is EASY out of the box. They take a bit of time to figure out and customize. Cliq is no different. We're still barely scratching the surface on what Cliq is capable of because we haven't invested the resources to figure out all the options!

September 2019

User Profile Picture

Charles from MonClubSportif

Verified Reviewer

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

3.0

September 2019

Easy way to chat through your company

Simple, easy to learn and a great way to communicate with my colleagues.

Pros

If you use the Zoho suite, you should use Cliq. It easy to integrate and the learning curve is fast.

Cons

It work not so good with the GIFs and reaction on comment. However, if you only need to communicate like the old MSN, it does the work.

June 2020

Dinesh Kumar from Medibox Digital Solutions Pvt Ltd

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2020

Zoho Cliq as Saas

Excellent tool that is not expensive and an ideal tool suite of SAAS every SMB business could employ to bring in the efficiency and productivity with their teams!

Pros

Zoho Cliq has been a critical tool for our every day communication and meetings, also it has been suite of SAAS that has enabled quality software services timely through solid support team providing the needed help. The Zoho provides tools to manage teams and communication among the team along with providing tools to manage workflow and accounting through zoho-books and thus has enabled us to be more productive everyday!

Cons

A bit of slowness with SAAS during peak internet hours. Other than internet dependency there are no other demerits of Zoho Cliq!

Reasons for Switching to Zoho Cliq

The price and support !

March 2018

ARLENE from GLD

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Can send a chat instead of using my phone to send a text. Sometimes it's faster.

Pros

Not just for chatting. Can send and view audio and videos, Send shared files and each team member can have their own account.

Cons

If I had to choose one thing I like least it would be I would like to see more emoticons. I like using them so more variety would be nice.

December 2018

Dusty from TT Medical

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2018

Group Meetings and Staying Uptodate

Pros

I loved that it carried over into all sections of Zoho, so I could easily stay uptodate with messages from other people in the offices, without having to keep switching to look at my emails or a different screen than I was working in. Keeps everything in one place. It also is quick to go straight to voice/video calls, and easy to make group chats with different people.

Cons

The quality of connections is not as good as other software in relation to video calls, but still alright. Nothing I would stop using it for.

September 2019

Ruby from ServerGuy

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2019

It is an amazing software to interact with your colleagues on both mobile and desktop.

It has been good. I use it daily for all my professional communications.

Pros

Zoho Cliq is a great platform to interact with your colleagues. You can make groups and anyone can add or delete a person. You can send all types of documents and links to others easily. You can also chat with yourself and use it to save important links and docs. You can use this application on both desktop and smartphone.

Cons

Sometimes, it can be confusing between groups and channels. Otherwise, no major problem.

February 2019

Chris from Alliance

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Favorite tool in a Fully Featured Suite

Staying up to date on current projects and communicating with my team has never been easier. I recommend to my colleagues all the time!

Pros

Quick and easy communication. Segmented to channels to keep things organized. Well made and designed clients for Desktop and Mobile use!

Cons

Can feel a bit bloated at times. There are plenty of settings to fiddle with but I haven't had the need to.

March 2018

Lea from SAG

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Great option for communicating with your team!

Pros

Zoho Cliq is an easy-to-use communication and collaboration tool. It has a free version, which has worked just fine so far! The chat tool also has an app - both of which have nice interfaces.

Cons

One issue I've encountered is periodic delays between messages arriving and showing on the web platform vs. through the mobile app.

March 2018

Anyugel

Verified Reviewer

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

March 2018

Very goos tool to communicating with my work team

Pros

I love using this program every day. The truth is that it facilitates communication with my team and also allows me to send us quick files if necessary at the moment. Also, if they are distracted in other activities, it notifies them that someone wants to talk to them. So it really is a great tool

Cons

I consider that the negative of the tool is that sometimes it is slow to load the files that need to be sent immediately. But the rest is perfectly functional and wonderful

February 2019

Amber from Pinnacle

Company Size: 51-200 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

5.0

February 2019

Keeps everyone together

Pros

I enjoy the convenience of being able to shoot anyone in the company an IM and get real time feedback when it's needed. There is no better feeling than reliability and when I am on the phone with a client and need feedback from a colleague immediately, it's a fantastic and relieving feeling to have everyone I need at the tips of my fingers.

Cons

I don't like how lengthy it can be to set up and getting new users enrolled is a pain.

October 2018

Sean from METASOURCE, LLC

Company Size: 501-1,000 employees

Industry: Outsourcing/Offshoring

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2018

Good and inexpensive alternative to Slack

Zoho Cliq makes inter-office meme wars and GIF wars a reality, and is a solid cheap (or free) alternative to Slack.

Pros

My team and I have really enjoyed using Cliq. We started using it as a free alternative to slack (we liked the free features of this more than Slack's free offering), but we've ended up finding it really fun to use as a chat tool. GIF and emoji (or live Zomojis as they're called here) make chats pretty fund (and sometimes more time consuming than they need to be!). Channel management is easy too.

Cons

You won't find as many integrations here as you'll find with other offerings like Slack or Quip, so as a collaboration tool it's not quite as strong.

May 2018

Kary from Ker Seguros

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Business messaging with many options

Pros

I love it, it's very complete, the calls and video calls are of great quality. You can use it with internal and external clients.

Cons

I know there is a lot of competition and the cost of this software is quite low but I think a good option would be a multi-user license. Although really the cost is quite affordable.