--- title: "Axero Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Axero. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Axero is a good fit for you!" source_url: "https://www.softwareadvice.com/intranet/axero-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [Axero](https://www.softwareadvice.com/intranet/communifire-profile/) / Axero Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/intranet/communifire-profile/) Reviews [Alternatives](https://www.softwareadvice.com/intranet/communifire-profile/alternatives/) # Axero User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 88 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.8/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 49 reviews (56%) - 4 stars: 37 reviews (42%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Basic collaboration for file and document sharing is strong as it is easy to upload, organize, and collaborate on documents while maintaining clear version control and audit trails. - I like the customizability of Axero's interface that simplifies navigating through the website and sharing updated documents. - It has increased our user utilization rate from our last intranet and has improved our internal communication throughout our company. ### Most mentioned cons - i don't like how my article cover photos have to be a certain size -- and then when i publish it they image usually gets cut off. and i want the app to be better - The platform is not completely intuitive at first, especially when it comes to designing and organizing Spaces. - There has been times where it dosent work properly and we have to do a re-index to get it back up and operational. ## Axero customer reviews Showing reviews 1-25 of 88 (page 1). ### Consolidate Tasks with Axero - Overall rating: 4/5 - Reviewer: Ryan P. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think it's biggest strength is It centralizes internal communication with tools like wikis, forums, blogs, events, document sharing, and social intranet capabilities, reducing the need for multiple separate tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it has a user-friendly interface that’s easy for both employees and admins to adopt, often without heavy training. #### Cons I'm not a fan of the fact that reporting and analytics, broadcast scheduling, or deeper integrations aren't as robust as they could be and could be improved upon. #### Vendor response Thank you for the thoughtful review, Ryan! We’re glad to hear Axero’s user-friendly experience has made adoption easy and helped centralize your tools in one place, that’s exactly what we aim for. We also appreciate your feedback on reporting, scheduling, and integrations, and we’re continually working to strengthen those areas. Thanks again for sharing your experience! 💙 Replied February 2026 --- ### Excited for Axero! - Overall rating: 5/5 - Reviewer: Nancy V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for free trial - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Axero is a sleek, modern system that improves how I can communicate within my organization and improve the process of managing documents. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros I like the customizability of Axero's interface that simplifies navigating through the website and sharing updated documents. The ease of sharing files in various languages is something I appreciate. #### Cons Could we customize more colors with the interface, pretty pretty please? Personally, collaborating with my team would feel more valuable if we could appreciate the aesthetics. Learning curve easy-peasy if there were more options to color code. #### Reasons for switching to Axero Our previous system was very outdated, and notifying others about updates in documents was tedious. #### Vendor response Hi Nancy, Thank you for your thoughtful review and for sharing your experience with Axero. We’re pleased to hear that the platform’s customizability and intuitive navigation are helping streamline document sharing and communication within your organization. It’s great to know that multilingual file sharing has been a valuable feature for your team. We’re especially glad Axero is providing a more modern and efficient solution compared to your previous system We appreciate your feedback regarding additional color customization options. This is valuable insight, and we will be sure to share it with our product team as we continue to enhance the user experience Thank you again for your feedback and for choosing Axero. Replied April 2026 --- ### I think the platform is very basic and not the robust solution it is presented as. - Overall rating: 1/5 - Reviewer: Christine M. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered It gave our employees a new intranet to complain about. They didn't like the old one because it was dated, and they don't like the new one because (1) it's new, and (2) it doesn't have some of the basic functionality of the old one (developed in-house). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros Easy to set up and navigate. #### Cons There are too many inconsistencies and quirks. It seems like it wasn't fully built out. Functionality was put in, but there's no depth to it. For example, the site member csv does not accurately report space membership. There are more examples, too numerous to mention here. We have reported these. Apparently, most are expected to be corrected in some phantom future release. --- ### Flexible intranet platform with strong customization options - Overall rating: 4/5 - Reviewer: Deena D. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall my experience with Axero has been good and I'm looking forward to continuing to learn more and expand how we use the platform and all its offerings. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is excellent. I feel very supported by our Axero partner and also by the ticketing system. The team is very open to solutions and requests. The platform is also very powerful, with lots that can be accomplished through it. The training resources are also extremely comprehensive. The option to also make pages public or private and to change those settings has been very valuable. #### Cons Some areas are not as user-friendly or intuitive as one might expect. For example, some aspects are drag-and-drop but many are not. It's not easy to copy/paste widgets. I do feel like they work to troubleshoot areas that come up repeatedly from clients though and the platform is constantly being updated. #### Vendor response Thank you for your review! We're thrilled to hear you feel so supported by our team and that our training resources and privacy settings are valuable for your work. We also really appreciate your candid feedback regarding the drag-and-drop and widget features. We rely on client feedback like yours to constantly improve and update the platform's usability. We're so glad your overall experience has been positive and we are excited to continue supporting you as you expand your use of Axero! Replied May 2026 --- ### Three-Time Axero Implementer - Overall rating: 5/5 - Reviewer: Alaina P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm a three-time implementer of Axero at various organizations. Their teams are always supportive and responsive. Each implementation, I could clearly see how they are making major strides in improving the customer experience and are always open to hearing feedback to ensure you get what you need from your site. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is a bit of a learning curve with the platform, but once you get the hang of it, it's pretty easy to use; their support team is also extremely responsive. I also appreciate how customizable the platform is to make it work how you need it to for your organization. #### Cons This is the con of a pro, but Axero is constantly updating the platform with new functionality, which is great, but can be difficult to keep up with and then implement within the context of your existing site. #### Reasons for choosing Axero It's more customizable for our specific needs. --- ### Great tool, great team- we're very happy! - Overall rating: 4/5 - Reviewer: Kelly M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we've had a great experience with the team and building our site. As a whole everyone loves the intranet and we're happy with the end result. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The staff is amazing, they went out of their way to help us stand up our intranet and were super patient with all of the requests we had. #### Cons Going from the demo to the live site was a tough transition, there was a lot of learning on our end. It wasn't just plug and play. It would have been helpful to know CSS. Also it would have helped to have set expectations for our meetings, we ended up driving the process there were some frustrations in the beginning. #### Reasons for choosing Axero The Axero product really checked all of the boxes. #### Reasons for switching to Axero The Search was miserable it was very difficult to find anything. #### Vendor response It’s wonderful to hear how positive your experience has been with Axero, Kelly! We appreciate your honest feedback on the transition from demo to live site, it’s helpful as we continue improving guidance and resources for new setups. Thanks again for sharing your experience, and we’re excited to keep supporting your team’s success! Replied February 2026 --- ### Axero is great for your communication needs - Overall rating: 5/5 - Reviewer: Kimberly C. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love using Axero for our intranet and internal communication needs. Using it is so easy and administration is also a breeze, and it's so user friendly that users across our entire organization get more involved and stay current with articles and required readings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Internal communications with Axero are amazing. News and important information are incredibly visible and easy to find, which is a huge improvement. Notifications for required reading are also easy to use with the bell icon and showing the list of all required reading is also a plus. #### Cons The only thing I wish Axero had was easier reporting options for space access, etc. If we could pull reports by user and see at a glance which spaces that user had access to as a member/moderator/admin/etc., that would be a huge improvement. #### Reasons for switching to Axero Axero was much better and easier to use and we are so happy with the switch. #### Vendor response Thanks for the great review, Kimberly! We’re so glad Axero has made communication and required reading easier for your organization. We hear you on reporting—especially space access—and wanted to share this helpful guide that may cover what you’re looking for: https://my.axerosolutions.com/spaces/5/axero-documentation/wiki/view/97004/analytics-users#membership-report We’ll also keep your feedback in mind as we continue improving reporting options. Replied September 2025 --- ### VP of Operations - Overall rating: 5/5 - Reviewer: Josh J. - Verified reviewer: Yes - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great interactions with Axero team members from initial demo though implementation. Most available and accessible project support team I have encountered in a long time. Axero shows they take technology partnership very seriously. They have your best interest in mind while lots of other companies seem to put their best interest ahead of their clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Full function and flexibility. Axero does a good job of providing a platform that meets the desires of a leadership team combined with the horsepower and administrative interface to meet those demands. #### Cons Lots to discovery and use in the most fulsome way allowable. A good problem to have. The Axero platform can be a lot of things and address a lot of needs. The biggest challenge is to first have a vision for the end work product. So far there is very little Axero has not been able to address. #### Reasons for choosing Axero Better interface and easier to delegate administration and management of the critical content shared across all company departments. #### Reasons for switching to Axero Not able to easily delegate the administration and management of the solution. #### Vendor response Thank you for the fantastic review, Josh! We’re thrilled to hear Axero’s flexibility and functionality are delivering value, and that our team has been a strong partner throughout your journey. We appreciate your insight around having a clear vision, it’s great feedback, and we’re excited to continue supporting your success! Replied February 2026 --- ### Great Social Intranet with Robust Features - Overall rating: 5/5 - Reviewer: Tina P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Axero has been great. They were helpful during onboarding, being readily available for working meetings to ensure the successful launch of the platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Axero is a robust, social intranet with a ton of features. One of the things we like best is the knowledge management. The search functionality is awesome! #### Cons The digest email feature. They'd be SO MUCH better with rich text. The layout is lacking, and the ability to bold, highlight, and hyperlink text would greatly improve it. #### Reasons for switching to Axero Poor search capability with Actimo led us to look for an alternative with better search features. #### Vendor response Thanks for your review, Tina! We’re so glad Axero’s knowledge management and search have been valuable for your team. We appreciate your feedback on digest emails—our team is always looking for ways to enhance features like this. Great to hear onboarding support made a positive difference! Replied September 2025 --- ### A great Intranet - Overall rating: 5/5 - Reviewer: Nick N. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Axero has been very positive. The platform is intuitive, reliable, and has greatly improved our team’s communication and collaboration. Its clean interface and strong features make it easy to share information and stay organized. Overall, Axero has streamlined workflows and enhanced productivity across our organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The technical support is really great. The site is very user-friendly. The admin side has a bit of a learning curve. #### Cons Nothing major, continue adding features. i.e. more reactions to comments would be nice, besides just the thumbs up. #### Vendor response Hi Nick, Thank you for taking the time to share your experience with Axero. We’re glad to hear that our technical support and user-friendly interface have been valuable for you and your team. It’s great to know that the platform has enhanced communication, collaboration, and productivity across your organization. We also appreciate your feedback on additional features, like more reactions to comments, and will share this with our product team as we continue to improve the platform. Thank you again for your thoughtful review and for being a valued Axero user. Replied April 2026 --- ### Maybe,hopefully, in time - Overall rating: 4/5 - Reviewer: Jennifer D. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I feel like this product is way more powerful than I can give it credit for at this point in time. My experience (Less than 1 year) lets me honestly say the support team is incredibly helpful (and they are super responsive) when I have a question and I know how to ask it. #### Cons The biggest problem for me is that there is no training (at least that a small non profit could afford) outside of video tutorials...again, you really have to spend a lot of time identifying what it is you want to know. The product is generally intuitive for the end user, but takes some skill on the administrative side. I'm actually quite terrified to even look at the back end sometimes for fear I will do something irreparable. If you have a team of administrators, or available designers/IT, I say go for it. If you are a one man team with 50% time to dedicate...brace yourself. I'm not so discouraged that I won't keep trying, but I can't exactly say it is making a huge difference (yet). #### Reasons for choosing Axero The team researching thought both products were quite similar, but liked the look and feel of Communifire better (more room for individualization). There was also a slight cost difference in our favor and we were not sure it would be a long term solution. --- ### Axero Experience - Overall rating: 5/5 - Reviewer: Cody H. - Verified reviewer: Yes - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The platform is intuitive and flexible, making it easier to roll out a central hub that teams actually use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Axero is that it’s easy to use, highly customizable, and built with collaboration features that drive engagement making adoption across the company much smoother. #### Cons The search function can sometimes feel limited, especially if content isn’t well-tagged or organized, which makes it harder for users to quickly find what they need. #### Vendor response Thank you for sharing your honest feedback, Cody, we truly appreciate it. We’re glad to hear you’ve found Axero intuitive and flexible, and we hear you on the search experience; improving discoverability is a key focus for us. Our team will be reaching out to connect and help optimize your setup so you can get the most value and success from the platform. Replied February 2026 --- ### Great Collaboration tool for employees - Overall rating: 4/5 - Reviewer: Nagdeep K. - Verified reviewer: Yes - Industry: Information Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Axero has been a great all-in-one platform for communication and collaboration. It’s easy to use, highly customizable, and the search feature saves a lot of time. While some advanced features take a bit of learning and reporting could be stronger, the responsive support team and regular updates make it a solid choice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros All-in-one collaboration features (wikis, forums, blogs, chat, file sharing) reduce the need for multiple tools. #### Cons The initial setup and customization can feel a bit complex without technical guidance. Advanced features require a learning curve before teams can fully leverage them. #### Vendor response It’s great to hear Axero is serving as a true all-in-one collaboration hub for your team, Nagdeep! We appreciate your honest feedback on setup and advanced features, and we’re always working to make onboarding and reporting even better. Thanks for your kind words about our support team, we’re excited to keep supporting your success. Replied February 2026 --- ### The Intranet everyone needs - Overall rating: 5/5 - Reviewer: Karan S. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it's been a great experience. The support team has been great as well in helping us launching this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The document management, and file sharing is great. This was the major piece we were missing in our internal communication platforms, and Axero solved this. #### Cons It is a little expensive, I would say. Small organizations might not be able to afford this. Can't think of any other con though. #### Vendor response It’s great to hear Axero has filled that gap in document management and file sharing for your team, Karan! We’re glad you’ve had a positive experience and that our support team has been helpful during your launch. We appreciate your feedback on pricing and are always working to deliver strong value, thanks again for sharing! Replied February 2026 --- ### Great intranet solution with room for improvement - Overall rating: 4/5 - Reviewer: Chloie D. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Overall the Axero intranet is very user-friendly, and it is a great tool to get important content and information to your people. You have the ability to create eye-catching pages, and custom pages for people based on their role/team in the company. There is a lot you can do with this intranet. Axero's customer support team is also very responsive. They usually get back to my questions and requests within minutes, and most of the time have the issue resolved the same day. They are very patient and willing to walk you through anything to make sure you're set up for success. #### Cons My biggest con with the Axero intranet is blog layouts. I know Axero offers a lot of widgets for pages, but I wish they had those same options for blogs. As of right now, you cannot easily insert image galleries, polls/surveys, buttons, etc. into a blog. You can create your own HTML templates to achieve this, but I wish they came as default options. We have also run into a few issues when Axero does its regular maintenance updates. Sometimes when these updates happen our site breaks. Axero has always been helpful to get the site back up and running though. They have also been better at letting us know when these updates will occur so we can spot check our site to make sure it is good to go. #### Reasons for switching to Axero We had an intranet that our engineering teams built themselves. We decided to switch platforms so we could have a more user-friendly platform. #### Vendor response Hi Chloie, Thank you for sharing your experience! I am so happy you are enjoying the flexibility of Axero and the customization features that make your pages stand out. Our support team is always happy for a shoutout, too :). I will pass along your feedback about blog layouts to our development team. They are always excited to learn how we can improve the Axero platform for valued clients just like you! We appreciate hearing from you. - Alex, Axero Marketing Manager Replied July 2021 --- ### Powerful, attractive knowledge management platform backed by a fantastic team - Overall rating: 5/5 - Reviewer: Laura S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Axero, both the platform and the people, has helped our team enable this company with its first foray into digital transformation. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I helped a client implement Axero as part of a major knowledge management upgrade. The portal we needed was somewhere between an intranet, a CMS, and a custom application. The client had selected Axero for its feature set, solid UX, document storage, and support options, after a previous platform had fallen short on all those aspects. Because our needs were so diversified, we made heavy customizations to our Axero instance, which was simple to do almost entirely with native configurations and css. We also made extensive use of the API to further customize the experience. We launched with wild success. Throughout the process, Axero was very helpful, providing an implementation plan and working with us on our own plans, providing rapid support. We felt highly supported and like the Axero team was just as invested in our success as we were. #### Cons While there are always minor UI adjustments or feature tweaks I want to see on any platform, Axero really has done a great job. The only thing I would like to see is some more flexibility in widget configurations, although that is mostly because we're using this platform for much more than a standard intranet. I'll add that it's easy to submit a request to Axero and they've been receptive to all our ideas. #### Reasons for switching to Axero Features, UI, services #### Vendor response Hi Laura, Thank you so much for your thoughtful and thorough review! As you know, implementing a new business software is a huge undertaking. The Axero team strives to remove complexities and make this entire process as seamless and pleasant as possible, which makes your feedback so meaningful to us. In terms of adding more options for widget capabilities, please feel to leave your ideas in our Suggestions & Feedback forum (link here: https://my.axerosolutions.com/spaces/77/axero-online-support/forums/6118/suggestions-and-feedback). Our development team uses your feedback to guide future product releases. Thank you again for the review, we sincerely appreciate it! - Alex, Axero Marketing Manager Replied November 2022 --- ### Axero was a godsend. - Overall rating: 5/5 - Reviewer: Sarah K. - Verified reviewer: Yes - Industry: Venture Capital & Private Equity - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The launch of our product with Axero has been nothing short of amazing thus far, and we absolutely could not have succeeded without both their product and their support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were looking for something extremely extensible. We initially chose Igloo for a proof of concept, which was okay, but wasn't ideal, especially since the support was subpar. We were introduced to Axero and immediately realized how much stronger both the product and the team are. We needed something very customizable, but easy to use. In our initially discovery, those things didn't tend to go hand-in-hand, but with Axero, they do. We #### Cons I'd like to see some enhanced support around 0365 event management. #### Vendor response Hi Sarah, Thank you so much for the review. The entire Axero team is thrilled that we were able to deliver the product and service you were looking for! Please leave us some more specifics about Office 365 in our Feedback & Suggestions forum (https://my.axerosolutions.com/spaces/77/axero-online-support/forums/6118/suggestions-and-feedback). If we can make our O365 calendar integration even stronger, we'd love to hear your thoughts! Thank you again for sharing your feedback with us! We're so happy you had a successful launch and look forward to continuing our partnership together. Sincerely, Alex, Axero Marketing Manager Replied November 2022 --- ### Great platform for customized needs - Overall rating: 5/5 - Reviewer: Tiffany W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered We had a need to use the platform in a very customized fashion and the support team could not have been more helpful. They are still helpful, well after a year since we have been using them (it's not a sales pitch, they don't stop helping!) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our organization has needed to use the Communifire platform for projects, rather than departments, and with a multitude of customizations that has essentially redesigned much of the system - and it still works! But we couldn't have done it without the support team. They are so helpful and always eager to help. Plus, there are 100's of videos, articles, anything to help find the answers we need. #### Cons The general, non-customized app is limiting. For example, the Calendar feature is not usable in that format, but we can't afford to pay for a fully custom app to coordinate with our site. The other thing is the pro (customization) can also become tedious, as every conversation and discussion and file folder needs to be revisited when created new - but once it becomes habit it's not so bad :). #### Reasons for switching to Axero The other platform had little to no instructions or support staff. #### Vendor response Hi Tiffany, Thank you so much for your thoughtful review! We're thrilled that you've had a positive experience with our support team and that Axero is meeting your goals. Please know that if you use Google Calendar or Outlook, we have integrations with both. Feel free to check out our documentation or contact support if you have questions about how either integration works. We appreciate our partnership and wish you a happy New Year! Sincerely, Alex, Axero Marketing Manager Replied December 2021 --- ### Review - Overall rating: 4/5 - Reviewer: jack e. - Verified reviewer: Yes - Industry: Think Tanks - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of use, great graphical interface, great client service - real humans who are accessible, #### Cons no database functionality is the BIGGEST issue. No contact management or database to manage content limited SSO #### Vendor response Hi Jack, Thank you for the review! We're glad that Axero has exceeded your expectations for ease of use and ongoing customer support. If you want to share suggestions regarding contact management and SSO, please submit feedback here: https://my.axerosolutions.com/spaces/77/axero-online-support/forums/6118/suggestions-and-feedback Our development team uses your input to guide the Axero product roadmap. Thank you again! Alex, Axero Marketing Manager Replied August 2022 --- ### Great software, ease to customize. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered My overall experience is, We have been to some degree effective at dispatching Communifire to our customers as an information base, however it for the most part gets utilized for interior preparing and as an asset. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The out-of-the-crate highlights are truly extraordinary and achieve a great deal of what we were keen on for an intranet arrangement. It has additionally consistently been not difficult to get support for the item when required. #### Cons The utilization of symbolism on the principle merry go round must be an exact size or its cover by text or not shown. We have an iframe that we attempt to eliminate flat looking over and nobody is by all accounts ready to fix it. CSS can be an aggravation. --- ### A modern collaboration platform with brilliant customer support - Overall rating: 5/5 - Reviewer: Jaspreet K. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. Modern look-and-feel 2. Easy to use without any steep learning curve 3. Brilliant customer support 4. Flexible and easily customisable: Their PageBuilder is one of the most advanced page editors we have seen. 5. One of the best "search feature" of all the platforms we compared #### Cons 1. No Google Docs integration yet (though the company says it will be there in 2017 release) 2. Features like Single Sing On should be a part of base module, we were charged extra for it 3. No Windows Mobile App yet. --- ### Multi enterprise platform - Overall rating: 5/5 - Reviewer: Paul S. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered We have an excellent partner with Communifire/Axero and they are always helping us to perform better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use the Communifire platform as a multi enterprise/program platform for all kinds of projects and programmes in mobility and logistics. check out www.dutchmobilityinnovations.com. Communifire is the only platform we have come across with the flexibility to create branded communities and subcommunities on one platform. Next to that it has all the features you need, easy to use and excellent customer support. real value for money. #### Cons The language module is the worst part of the software. we had to spend days of work doing proper translations form English to Dutch #### Reasons for choosing Axero Communifire was best value for money --- ### Stanford Site Installation - Overall rating: 4/5 - Reviewer: Sangeetha C. - Verified reviewer: Yes - Industry: Education Management - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Overall great product, with good functionality for directory and reporting chain #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Good options on site customization Robust API #### Cons The customers have the option to customize, but it takes way too much work for the customer to customize the API call to update the site with data updates. The amount of time for turnaround time to add new features and functionality can be improved. #### Vendor response Hi Sangeetha, Thank you for the feedback! We're thrilled that you're getting the most out of our REST APIs, reporting, and employee directory features. We strive to deliver the most on demand enhancements every month to the entire Axero community. If there are specific features that are top priority for you, please post in our Suggestions and Feedback forum. Our development team is always looking for ways to improve our platform and love to hear your thoughts about how to make Axero even stronger. The entire Axero team appreciates our partnership and wishes you a happy New Year! Sincerely, Alex, Axero Marketing Manager Replied December 2021 --- ### Easy to setup and use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lots of features and a great UI. Was super easy to set up and most colleagues have zero problems using it #### Cons The “project management” feature of the software would need a lot of improvements. Calendar is limited to 10 colors #### Vendor response Thank you for your review! Project management is important and we'd love to learn where we could improve to provide an even stronger experience for you. Please share your feedback in our Suggestions forum. We look forward to learning more! Replied February 2021 --- ### Great Portal tool - Overall rating: 4/5 - Reviewer: Hector S. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far so good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like the ease to use and the support team #### Cons The customization tools can be more user friendly #### Vendor response Hi Hector, Thank you so much for your review! On behalf of the entire Axero team, we're so happy that you're pleased with Communifire and that it's easy to use. We strive to have the most flexible intranet platform, so our Development team is always listening to our clients about how we can improve customization features. Please feel free to share your suggestions here: https://my.axerosolutions.com/spaces/77/communifire-support/forums/6118/suggestions-and-feedback I hope you have a happy and healthy new year. Sincerely, Alex, Axero Marketing Manager Replied July 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/intranet/communifire-profile/reviews/?page=2) --- Axero Reviews, Pros and Cons - 2026 Software Advice