--- title: "Axero Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Axero. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Axero is a good fit for you!" source_url: "https://www.softwareadvice.com/intranet/axero-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [Axero](https://www.softwareadvice.com/intranet/communifire-profile/) / Axero Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/intranet/communifire-profile/) Reviews [Alternatives](https://www.softwareadvice.com/intranet/communifire-profile/alternatives/) # Axero User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 89 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.8/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 50 reviews (56%) - 4 stars: 37 reviews (42%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Basic collaboration for file and document sharing is strong as it is easy to upload, organize, and collaborate on documents while maintaining clear version control and audit trails. - I like the customizability of Axero's interface that simplifies navigating through the website and sharing updated documents. - All-in-one collaboration features (wikis, forums, blogs, chat, file sharing) reduce the need for multiple tools. ### Most mentioned cons - i don't like how my article cover photos have to be a certain size -- and then when i publish it they image usually gets cut off. and i want the app to be better - The platform is not completely intuitive at first, especially when it comes to designing and organizing Spaces. - There has been times where it dosent work properly and we have to do a re-index to get it back up and operational. ## Axero customer reviews Showing reviews 1-25 of 89 (page 1). ### Consolidate Tasks with Axero - Overall rating: 4/5 - Reviewer: Ryan P. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think it's biggest strength is It centralizes internal communication with tools like wikis, forums, blogs, events, document sharing, and social intranet capabilities, reducing the need for multiple separate tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it has a user-friendly interface that’s easy for both employees and admins to adopt, often without heavy training. #### Cons I'm not a fan of the fact that reporting and analytics, broadcast scheduling, or deeper integrations aren't as robust as they could be and could be improved upon. #### Vendor response Thank you for the thoughtful review, Ryan! We’re glad to hear Axero’s user-friendly experience has made adoption easy and helped centralize your tools in one place, that’s exactly what we aim for. We also appreciate your feedback on reporting, scheduling, and integrations, and we’re continually working to strengthen those areas. Thanks again for sharing your experience! 💙 Replied February 2026 --- ### Excited for Axero! - Overall rating: 5/5 - Reviewer: Nancy V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for free trial - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Axero is a sleek, modern system that improves how I can communicate within my organization and improve the process of managing documents. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros I like the customizability of Axero's interface that simplifies navigating through the website and sharing updated documents. The ease of sharing files in various languages is something I appreciate. #### Cons Could we customize more colors with the interface, pretty pretty please? Personally, collaborating with my team would feel more valuable if we could appreciate the aesthetics. Learning curve easy-peasy if there were more options to color code. #### Reasons for switching to Axero Our previous system was very outdated, and notifying others about updates in documents was tedious. #### Vendor response Hi Nancy, Thank you for your thoughtful review and for sharing your experience with Axero. We’re pleased to hear that the platform’s customizability and intuitive navigation are helping streamline document sharing and communication within your organization. It’s great to know that multilingual file sharing has been a valuable feature for your team. We’re especially glad Axero is providing a more modern and efficient solution compared to your previous system We appreciate your feedback regarding additional color customization options. This is valuable insight, and we will be sure to share it with our product team as we continue to enhance the user experience Thank you again for your feedback and for choosing Axero. Replied April 2026 --- ### Great Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Axero is one stop shop for our employees to find up to date company information and processes. Its been a great feature we've added. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Axero has been wonderful to work with, offering a user-friendly platform that’s simple to learn and navigate. Whenever you need help, their support team is always quick to respond and genuinely helpful, making the whole experience smooth and enjoyable. #### Cons I wish their search feature searched all content throughout the site, including widget headers and navigation titles. --- ### I think the platform is very basic and not the robust solution it is presented as. - Overall rating: 1/5 - Reviewer: Christine M. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered It gave our employees a new intranet to complain about. They didn't like the old one because it was dated, and they don't like the new one because (1) it's new, and (2) it doesn't have some of the basic functionality of the old one (developed in-house). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros Easy to set up and navigate. #### Cons There are too many inconsistencies and quirks. It seems like it wasn't fully built out. Functionality was put in, but there's no depth to it. For example, the site member csv does not accurately report space membership. There are more examples, too numerous to mention here. We have reported these. Apparently, most are expected to be corrected in some phantom future release. --- ### Three-Time Axero Implementer - Overall rating: 5/5 - Reviewer: Alaina P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm a three-time implementer of Axero at various organizations. Their teams are always supportive and responsive. Each implementation, I could clearly see how they are making major strides in improving the customer experience and are always open to hearing feedback to ensure you get what you need from your site. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is a bit of a learning curve with the platform, but once you get the hang of it, it's pretty easy to use; their support team is also extremely responsive. I also appreciate how customizable the platform is to make it work how you need it to for your organization. #### Cons This is the con of a pro, but Axero is constantly updating the platform with new functionality, which is great, but can be difficult to keep up with and then implement within the context of your existing site. #### Reasons for choosing Axero It's more customizable for our specific needs. --- ### Great tool, great team- we're very happy! - Overall rating: 4/5 - Reviewer: Kelly M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we've had a great experience with the team and building our site. As a whole everyone loves the intranet and we're happy with the end result. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The staff is amazing, they went out of their way to help us stand up our intranet and were super patient with all of the requests we had. #### Cons Going from the demo to the live site was a tough transition, there was a lot of learning on our end. It wasn't just plug and play. It would have been helpful to know CSS. Also it would have helped to have set expectations for our meetings, we ended up driving the process there were some frustrations in the beginning. #### Reasons for choosing Axero The Axero product really checked all of the boxes. #### Reasons for switching to Axero The Search was miserable it was very difficult to find anything. #### Vendor response It’s wonderful to hear how positive your experience has been with Axero, Kelly! We appreciate your honest feedback on the transition from demo to live site, it’s helpful as we continue improving guidance and resources for new setups. Thanks again for sharing your experience, and we’re excited to keep supporting your team’s success! Replied February 2026 --- ### Axero is great for your communication needs - Overall rating: 5/5 - Reviewer: Kimberly C. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love using Axero for our intranet and internal communication needs. Using it is so easy and administration is also a breeze, and it's so user friendly that users across our entire organization get more involved and stay current with articles and required readings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Internal communications with Axero are amazing. News and important information are incredibly visible and easy to find, which is a huge improvement. Notifications for required reading are also easy to use with the bell icon and showing the list of all required reading is also a plus. #### Cons The only thing I wish Axero had was easier reporting options for space access, etc. If we could pull reports by user and see at a glance which spaces that user had access to as a member/moderator/admin/etc., that would be a huge improvement. #### Reasons for switching to Axero Axero was much better and easier to use and we are so happy with the switch. #### Vendor response Thanks for the great review, Kimberly! We’re so glad Axero has made communication and required reading easier for your organization. We hear you on reporting—especially space access—and wanted to share this helpful guide that may cover what you’re looking for: https://my.axerosolutions.com/spaces/5/axero-documentation/wiki/view/97004/analytics-users#membership-report We’ll also keep your feedback in mind as we continue improving reporting options. Replied September 2025 --- ### VP of Operations - Overall rating: 5/5 - Reviewer: Josh J. - Verified reviewer: Yes - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great interactions with Axero team members from initial demo though implementation. Most available and accessible project support team I have encountered in a long time. Axero shows they take technology partnership very seriously. They have your best interest in mind while lots of other companies seem to put their best interest ahead of their clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Full function and flexibility. Axero does a good job of providing a platform that meets the desires of a leadership team combined with the horsepower and administrative interface to meet those demands. #### Cons Lots to discovery and use in the most fulsome way allowable. A good problem to have. The Axero platform can be a lot of things and address a lot of needs. The biggest challenge is to first have a vision for the end work product. So far there is very little Axero has not been able to address. #### Reasons for choosing Axero Better interface and easier to delegate administration and management of the critical content shared across all company departments. #### Reasons for switching to Axero Not able to easily delegate the administration and management of the solution. #### Vendor response Thank you for the fantastic review, Josh! We’re thrilled to hear Axero’s flexibility and functionality are delivering value, and that our team has been a strong partner throughout your journey. We appreciate your insight around having a clear vision, it’s great feedback, and we’re excited to continue supporting your success! Replied February 2026 --- ### A great Intranet - Overall rating: 5/5 - Reviewer: Nick N. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Axero has been very positive. The platform is intuitive, reliable, and has greatly improved our team’s communication and collaboration. Its clean interface and strong features make it easy to share information and stay organized. Overall, Axero has streamlined workflows and enhanced productivity across our organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The technical support is really great. The site is very user-friendly. The admin side has a bit of a learning curve. #### Cons Nothing major, continue adding features. i.e. more reactions to comments would be nice, besides just the thumbs up. #### Vendor response Hi Nick, Thank you for taking the time to share your experience with Axero. We’re glad to hear that our technical support and user-friendly interface have been valuable for you and your team. It’s great to know that the platform has enhanced communication, collaboration, and productivity across your organization. We also appreciate your feedback on additional features, like more reactions to comments, and will share this with our product team as we continue to improve the platform. Thank you again for your thoughtful review and for being a valued Axero user. Replied April 2026 --- ### quarter 1 2026 review - Overall rating: 4/5 - Reviewer: shelby c. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. i am very happy overall with the axero app! i also am excited by the future it could have. our team has lots of ideas so hoping we can get some things custom built if needed #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros i love axero for the capabilities it holds for internal information. i also see a lot of opportunities for development when i think of our team members experience #### Cons i don't like how my article cover photos have to be a certain size -- and then when i publish it they image usually gets cut off. and i want the app to be better #### Vendor response We’re so glad to hear how much you’re enjoying Axero and the impact it’s having on your internal communications, Shelby! We appreciate your feedback on image sizing and the mobile app, these are areas we’re actively working to improve. We’d also love to partner with you on your ideas, and be sure to check out our Ideas Space (https://my.axerosolutions.com/axero-ideas) to submit your own and upvote your favorites from others! Replied February 2026 --- ### First year review - Overall rating: 4/5 - Reviewer: Gabriel S. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros System has lots of features and is easy to use. Ability to create custom content / layout is great. Online video and document library is helpful and answers most questions. #### Cons For larger retail brand not having the ability to communicate content to specific users but limited to specific roles or spaces creates challanges. Role setup should be expanded to allow multi select roles instead of duplication of bulk upload of users. Would be nice to have a operations calendar feature that could support the task functionality. Would be nice to have custom CSS for each space not one global page as it dificcult to navitage if not a strong coder / developer. Would be nice to be able to select what content creates a notification as to not overwhelm users and lose importance of this feature to drive them to content. #### Reasons for switching to Axero Looking for more admin access / control of platform and better UI/UX. --- ### First Time User - Communifire - Overall rating: 5/5 - Reviewer: Christina S. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered I have had a great experience with [SENSITIVE CONTENT HIDDEN] who has been our Rep. His training has helped me so much so that I can train our own ambassadors to use and update spaces. [SENSITIVE CONTENT HIDDEN] is easy to get a hold of, receptive and a great teacher. I trust that he will always understand my request and assists me immediately. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is perfect to communicate information to our entire company. I especially love the custom homepage which allows us to disseminate important information to our team real-time. #### Cons It would be helpful if there was a feature which will allow me to post on the main page carousel from other spaces only. I have to duplicate "HOT" announcements on the main page and for example HR. #### Reasons for choosing Axero Best tools and looked easy to use for our staff who are not always tech savy #### Vendor response Thank you so much for your review, Christina! Have you tried our "featured" tool? This allows you to post content on a space and have it automatically appear on the main homepage. Please reach out to our support team if you have questions! Replied July 2021 --- ### Great platform with an exception support team - Overall rating: 5/5 - Reviewer: Jamie E. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Axero onboarding and support teams are some of the best I've ever worked with. They are quick, knowledgeable, and very helpful. The company is open to user ideas and improvements throughout the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Axero has been a great platform. It has increased our user utilization rate from our last intranet and has improved our internal communication throughout our company. Our employees now know where to go to get the information they need. The content management and keeping the information up to date has been very valuable. #### Cons One thing that could be improved is integrating with more HR platforms. Because of this it is more manual work to keep our employees updated within the system. #### Vendor response Thanks so much for your review, Jamie! We’re thrilled Axero has boosted communication and made information easier to find. We appreciate your feedback on HR integrations and will keep working to make that process smoother. Great to hear our support team has been so helpful! Replied September 2025 --- ### Axero is a quality Intranet for all sized companies - Overall rating: 5/5 - Reviewer: Eddie F. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience has been a pleasant one. The onboarding team was very helpful in getting us everything that we needed for the launch. I would recommend them to others in the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked the modern interface that it provides. It's easy for users to use and for admins to configure. #### Cons Some of the things that can improve are the integrations for various programs. Also some of the various options could be better. #### Vendor response Thank you for your thoughtful review! We’re glad you’ve found Axero’s modern interface easy for users and admins, and that our onboarding team made your launch smooth. We also appreciate your feedback on integrations and options, your input helps guide improvements. If you’d like, our team would be happy to discuss specific integrations or features that could enhance your experience. Thanks again for recommending Axero and for being part of our community! —The Axero Team Replied January 2026 --- ### Axero 2025 Review HR - KMuthert - Overall rating: 4/5 - Reviewer: Kellie M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far so good. I look forward to being able to do more with it over time. I still need to learn how to add content, but members of my team are administrators and know how to do so, so I haven't really had a need as of yet. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like that our employees can access so many things in one place. I like that all of our office locations have access to the same things and communication shared and known by all. #### Cons I'm still learning and sometimes it can be difficult to find what you want. I have learned to just use the search field to find what I'm looking for. #### Vendor response We love hearing how Axero is helping bring everything together in one place for your team, Kellie! It’s great to know your teams are staying aligned across locations, and we appreciate your feedback on navigation as you continue getting familiar with the platform. We’re excited to support you as you keep exploring and getting even more value from Axero. Replied February 2026 --- ### One place for everything - Overall rating: 5/5 - Reviewer: Chuck V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used their software for close to a decade - There has never been any downtime to speak of, and none in the last several years. - Their help desk is second to none. - They fix issues extremely fast, and they go out of their way to help you achieve what you want. - The technology behind what they do is constantly improving, and the presentation of new features is also second to none. There are very few software companies for whom I could say the same thing. - Customization in any manner that you see fit. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - The ability to interact with both internally with our employees and contractors, and externally (in a private environment) with our partners, and externally (in a public environment) with our customers. - Variety of communication mediums: public forums, private tickets, wiki/guide pages, announcements, blogs, video. Everything in one package. - Create a self-serve environment for those wanting to research and learn on their own time. Although this product is marketed as an intranet product, we take it further, and have inculcated our whole web page operations around the product. We have: - Public Web Pages, where customers can peruse our custom designed pages (part of Communifire) and avail themselves of the various communication tools in the Communifire product. - Private community for our Solution Providers where they can interact with us and each other to discuss ideas not in the public purview. - Private ticket system for our customers, where sensitive information comes into play. By implementing all of these communication options, we were able to channel more resources and money into engineering a better product, as opposed to paying someone to regurgitate items that are routine and standard procedure. If any company has a similar structure to ours e.g. products that involve customer interaction, with vendor or partner relationships, I don't understand why anybody wouldn't want to use a product like Communifire. Know that this review is unsolicited. #### Cons The only - and TINY issue I have, is with the instant messenger. By default we can't prevent customers from seeing each other. We would like to have more options in this arena. Second, it would be nice to allow API with third party instant messaging systems - or a collaborative integration. However, this is a tiny inconvenience for us. #### Reasons for switching to Axero This product had everything we wanted in one place. #### Vendor response Hi Chuck! We're thrilled that years later, you're still loving Communifire's extranet abilities. We recently released integrations with Rocket.Chat and Jitsi to streamline the instant messaging experience with more to come. Thank you for your review! Replied July 2021 --- ### The perfect intranet solution for us. - Overall rating: 5/5 - Reviewer: Denise D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Very good. [SENSITIVE CONTENT], our salesperson, was very helpful and [SENSITIVE CONTENT] was an effective leader of onboarding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was surprisingly easy and fast to implement. I did most of it by myself over the period of about 6 weeks. The implementation team provides onboarding which is good when there will be multiple administrators. #### Cons I would like the survey tool to be a little more robust. Also, there is a way to do it, but we struggled a bit with separating calendars into "anniversaries" and "birthdays." #### Reasons for choosing Axero More robust, less complicated to implement, not married to specific technologies like Sharepoint that we don't use. It was just the right overall fit. #### Vendor response Hi Denise, Thank you for the review! The Axero team is thrilled that our platform is the perfect solution for your organization. I'll be sure to share your note with our client success team - we're always happy to hear that a customer had a smooth and quick implementation experience. Please feel free to submit your suggestions about surveys and calendars in the Suggestion and Feedback forum: https://my.axerosolutions.com/spaces/77/axero-online-support/forums/6118/suggestions-and-feedback Our development team is focused on delivering continued value to all users and your feedback guides the Axero roadmap. Thank you again! Alex, Axero Marketing Manager Replied August 2022 --- ### Community for The Climate Pledge - Overall rating: 5/5 - Reviewer: Thu V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience has been nothing but positive. Their support team is quick to address our tickets and overall their leadership team has been very supportive in providing guidance and best practices to support our goals. There’s a lot of fast moving parts and changes in requirements, but the team’s ability to deliver on time has been instrumental in getting our Pilot site up and running. We truly appreciate their partnership. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A lot of the features we were looking for were available out of the box so we didn’t have to build the community from scratch. With robust integration options, we were able to connect the site to our current technology stack with ease. #### Cons There are some small nuances that aren’t available currently. An example of this is being able to test email templates easily out of the system. However, Axero continues to roll out additional features and has worked with our team extensively to prioritize and add these enhancements to their roadmap. #### Vendor response Hi Thu, Thank you for the review and on behalf of the Axero team, we're so happy you had a successful launch! As you know, our support and development teams are all ears when it comes to new features that will continue to deliver the platform you need and want. We appreciate your partnership and look forward to supporting your goals in 2023. Sincerely, Alex, Axero Marketing Manager Replied December 2022 --- ### Best Information Sharing & Collaboration Solution - Overall rating: 5/5 - Reviewer: Matt R. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Outstanding ! We searched two years for a robust solution to meet our internal communication and collaboration needs and found what we believe is the best solution in the market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The solution from Axero is highly customizable. We are now live and I can say there was nothing that we were not able to accomplish in terms of design and customizing the look of our site. This solution is well-thought out and very agile. The implementation team and ongoing support have been amazing in terms of their desire to meet our needs. Response time and deployment of new features is second to none. #### Cons The only feature missing from this solution is a customizable online form and routing feature. #### Reasons for choosing Axero Ease of use, features & functionality, highly customizable, on premise option available. #### Vendor response Hi Matt, Thank you so much for sharing your experience! We are so happy Axero's flexibility, customization, and support team has been exceeding your expectations. I will go ahead and pass along your feedback about a customizable online form and routing feature, but please feel free to share your ideas in our Suggestions & Feedback forum: https://my.axerosolutions.com/spaces/77/axero-online-support/forums/6118/suggestions-and-feedback Our team is always excited to hear how we can improve Axero for you, your teams, and other professionals. Thank you! - Alexandra Hoey, Axero Marketing Manager Replied July 2021 --- ### Overall Positive - Overall rating: 5/5 - Reviewer: Vincent E. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Overall I would recommend Axero to others and I have. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of initial setup, and ongoing support makes this a winning interface for internal communications and collaboration. #### Cons If you want advanced functionality outside of Axero's capabilities it will take sometime to get it developed but the Axero team will do everything in its power to bring new ideas to fruition. #### Reasons for choosing Axero Ease of development and scalability #### Reasons for switching to Axero Limited Capabilities with Sharepoint #### Vendor response Hi Vincent, Thank you for sharing a review! We're so happy you've been able to accomplish your internal communications and collaboration goals with Axero. It's also great that implementation and launch was a positive experience for your team. As you know, we have a ton of documentation, how-to videos and resources to help you with content, tools, and customization. Please continue to lean on our resource library or reach out to support if you ever have any questions. Thank you and we wish you a happy New Year! Sincerely, Alex, Axero Marketing Manager Replied December 2021 --- ### Communifire Review - Overall rating: 5/5 - Reviewer: Grace M. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very happy with Communifire and especially Azero for delivering a top-notch product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Within the past 3 years that Communifire has been implemented in our company, it has really been adopted by our user base as the go to for almost all company information. The out-of-the-box features are really great and accomplish a lot of what we were interested in for an intranet solution. It has also always been easy to get support for the product when needed. #### Cons Anything that you are trying to accomplish that is not part of the solution can be difficult and requires pretty technical development work. A lot of that couldn’t be accomplished in-house for our company so it was an added cost. #### Vendor response Hi Grace. We're so happy you and your employees are loving Communifire! Please know our support team is always here to assist you. We are so grateful for your partnership and hope you're having a wonderful start to 2021. Replied February 2021 --- ### Communifire is the most flexible intranet software I used - Overall rating: 5/5 - Reviewer: Abhishek S. - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered We were searching for an intranet software as we were tired of customizing Sharepoint and wanted something which is flexible but not too expensive. We are a small team and we could not afford vendors like Jive. After our search narrowed down on a couple of platforms, Communifire being one of them. What tilted the decision towards Communifire was: 1. The amazing customer support we got from their team. For every query they tried to help us work on it and understood our use cases perfectly. I have never seen such a good response from the customer support of other vendors. 2. Communifire was not expensive compared to other options we had narrowed down, but offered more or less the same features. Excellent ROI in last two years. 3. Flexibility of the platform: It was so easy to customize and consume their REST APIs. Loved their Page Builder and I don't think anyone else has a tool similar like that. We are very happy using Communifire for our internal intranet, and would gladly recommend it to others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. Clean and user-friendly UI 2. Amazing customer support 3. Flexible platform #### Cons 1. Some features are not needed, like e-Commerce module 2. File sync needs some more work #### Vendor response Thanks for your review, Abhishek. We appreciate your business. Replied October 2016 --- ### Feedback - Overall rating: 4/5 - Reviewer: justin m. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall its a good product and does its job. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Product is fairly easy to use, document storage is one of the most important features that we use. #### Cons Social colaboration tools arent great, we have low use among employees. #### Vendor response Hi Justin, thank you for your review! While we're thrilled file storage and ease of use is working well, we'd love to improve your adoption. Please reach out to support. We will share best tips and practices that work for your unique teams and will help you make the most of your intranet. Replied July 2021 --- ### Axero Review - Overall rating: 5/5 - Reviewer: Katie S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Wonderful- the support has been fantastic #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is customizable- which be difficult to set up, but the customer service is truly outstanding and very rapid in responding and assisting with everything. #### Cons Everything is customizable- so setup can be a little tedious #### Vendor response Hi Katie, Thank you so much for sharing your review! Please know that while Axero has a lot of features that empower you to get as granular as you want with customization and the overall user experience, we also have a lot of out-of-the-box tools as well. The Axero team is thrilled you've had a pleasant experience with our support team. If you need additional support or have questions, please continue to reach out or use our resource library. We are here to help. Sincerely, Alexandra Hoey, Axero Marketing Manager Replied November 2021 --- ### My Review - Overall rating: 4/5 - Reviewer: Cory S. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's reletively easy to use and navigate and allows us to quickly update our company on new events. #### Cons File sharing is extemely basic and no options for sharing files outside of our company means needing to use separate cloud services for that. Also, the version control is almost non-existant. It's pretty basic. ## More reviews [Next reviews](https://www.softwareadvice.com/intranet/communifire-profile/reviews/?page=2) --- Axero Reviews, Pros and Cons - 2026 Software Advice