HospitalPORTAL provides an intranet and policy management solution which caters to the specific needs of health care organizations. It is suitable for all size of hospitals, clinics, ASCs and long-term health care. Key features include content management, role-based editing rights, single sign-on, restricted views and integration with active directory.

HospitalPORTAL content management system allows users to edit, publishing, modifying, deleting and maintaining content and documents from a single interface. Users can define workflows and internal communications irrespective of location. It allows staff to search documents by content, title and tag documents with keywords.

HospitalPORTAL enables users to create custom forms, which can be sent via automated workflows. Notifications can be set to alert users when forms are received and submitted and every activity logged in the system.

The solution can be installed on-premise or be hosted in the cloud. Support is provided via phone, email, a self-care portal and dedicated support managers.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



9 Reviews of HospitalPORTAL

Overall rating

4.5 / 5 stars

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Lisa from Exeter Health Resources

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Wonderful Vendor Partnership - HospitalPortal

Excellent vendor relationship - -extremely responsive and customer service oriented. I highly recommend HospitalPortal (and have) to my colleagues in health care who are looking for an Intranet portal solution.

Pros

As a non-technical staff member (I'm the Employee Communication Manager -- reporting into HR -- not an I.T. staff member), this software is fairly easy to learn and utilize. With a few quick clicks I can upload documents, build new pages, and edit existing content. The search function is very robust and helps our providers and clinicians quickly locate needed forms, policies, and other documentation required for patient care. The build in document control feature is a key feature for our clinical policies and documents.

Cons

Some of the behind the scenes administrative functions are not intuitive to me, but that is more than likely because I am not used to working in a database environment. Support is always extremely helpful and responsive to me whenever I need assistance.

Eli from Star Valley Medical Center

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Easy to implement and support is great

Pros

It is great to be able to let each department control their own pages. The users have really like the on-call feature.

Cons

Some of the workflow development is challenging and forms are limited in the look and customization ability. Sometimes when developing workflows, the test versions clutter up the results.

Response: ProcessData, ComplyALIGN

January 2018

Hi Eli, thank you so much for the great review. We're happy to hear that your staff is finding ease with the content editing, publishing and on call features. We appreciate the insight into the improvements you'd like to see with the forms and workflows feature set as well. We're always improving the system based on input shared by clients like you. We believe this type of interaction has helped us to create such a comprehensive and in-depth healthcare features library. We thank you again for being such a wonderful client. If we can be of any help, please don't hesitate to reach out.

Ann from Cass County Health System

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Overall, we really love our new intranet! It is easy to use and navigate.

Increased internal communication Easy access to frequently used documents Streamlined process for policies & procedures Combined all of our contracts into one location Employee engagement through forums & event postings

Pros

I really like that editing and updating pages is easy. We have so many different departments that each have unique needs -- and having each of those departments trained to update their own sections of our intranet is a major component of why we chose HospitalPortal. Everyone has ownership in keeping things current, and no one person has to be the "keeper" of the intranet.

The other thing that I really like is how responsive the support folks are! Anytime I have a question or issue -- they have been incredibly helpful and follow up quickly.

Cons

There are a few kinks that can be frustrating (editing text colors & sizes seems to hiccup a lot), and there are some functions that I would like to be added. The on-call schedule took a while for folks to catch onto, and it is generally great, but can be confusing to work with on last-minute changes.

Response: ProcessData, ComplyALIGN

October 2017

Hi Ann - Thank you for your kind review and for the helpful feedback. We're so happy the system has been easy to use and well received by your staff. Our support team enjoys serving you so please keep reaching to us when needed. Thank you again, and if we can make your experience any better, please don't hesitate to ask.

Kristen from Caribou Memorial Hospital

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

This has made managing our policies and forms so much easier

Policy Manager, Schedule Manager, Department Pages, Forms Manager

Pros

I like the ease of use of this program. It has all of our policies organized in such a way that is extremely efficient for our facility.

Cons

One thing I could recommend for this software would be when I run my policy reports. I either have to choose the entire database of documents and sort through the ones I don't need or download each department's report separately. It would be helpful to be able to choose multiple policy folders to run in one report.

Response: HospitalPortal.NET, ComplyALIGN

June 2017

Dear Kristen, thank you for providing such a kind review. We are so happy to hear that the solution has benefitted you and your organization in such a positive way. We are happy that you shared your concerns about the policy reporting. We do have a way to do what you are suggesting, but it isn't a feature that gets utilized as often as the main reports the system contains. I would be happy to put someone in touch with you to show you how to do this. If we can be of help to you, please don't hesitate to contact us. As always, we are open to any feedback and feature requests if you have any other requirements that you would like to see within the solution.

Stacy from Henry County Health Center

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Innovative intranet solution that meets small hospital business needs

The HospitalPortal.net intranet product provides many features and functionality in an easy-to-use platform. HospitalPortal.net is continuously developing new features and enhancing existing ones. The features and functionality are delivered as components that can be creatively repurposed and combined to achieve a variety of business goals. HCHC has also worked with HospitalPortal.net on several custom projects that have proved to be very successful for the organization. HCHC has had an excellent vendor partnership with HospitalPortal.net for many years. During that time, the HCHC intranet has received national and international recognition. The HospitalPortal.net intranet product allows HCHC to deliver innovative business tools that improve processes, quality, and patient safety to our entire organization and serves as a main communication hub for HCHC associates.

Response: HospitalPortal.NET, ComplyALIGN

April 2017

Thank you for this kind review Stacy! You have been such an amazing client and so instrumental in the many feature updates and enhancements we've made throughout the years. We are so grateful for the opportunity to support you and your team. We're happy to hear about your successes with automating many vital processes with our application. We hope to continue to exceed your expectations and deliver innovation and a high-level of customer satisfaction for years to come.

James from Quartz Health Solutions, Inc.

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Hospital Portal Questionnaire

In general, I find the software easy to use once you've had some experience becoming familiar with the design.

Pros

Very capable of showing what you want it to do.

Cons

Would like more flexibility with what the user sees, especially in home page design.

Response: HospitalPortal.NET, ComplyALIGN

April 2017

Hi James! Thank you for submitting your review and for sharing the helpful insight about the ease of use of the system and the flexibility needed for the home page design. We have a great deal of new functionality coming with our new release and I am hopeful the new features can address your concerns. As always, please don't hesitate to contact us with feature enhancement requests. The improvements to the system are greatly driven by the needs of our customers. I will have Jason reach out to discuss the home page needs further. Thank you so much!

Aaron from Regional Enterprises, Inc.

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Great product for internal communication!

The first steps were somewhat daunting. Figuring out who will do what and who is going to take care of the upkeep. Once all of that was figured out though it was pretty easy to get things created and keep the intranet maintained. It's outstanding that Hospital Portal keeps developing new features to improve the quality of life for their portal and they are usually innovative with their features. Few tweaks here and there but nothing substantial. Overall I'm happy with the product we received and they are very good at communication with their customers.

Pros

Ease of use.

Cons

HTML editor (like Word) is some times buggy with font types and sizes.

Response: HospitalPortal.NET, ComplyALIGN

April 2017

Thank you for the review Aaron! We are happy to hear that the product has had such a positive experience at your organization. Thank you for noticing the many improvements and enhancements we continue to make. We are so lucky to have such a great relationship with our clients so we can learn from them to build new functionality. We truly believe the strength of our products is due to this information exchange. If we can be of any assistance to helping you to gain more value from our products, please let us know.

Chad from Memorial Medical Center

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

A great company and product!

HospitalPortal. Net is an outstanding company to work with! We did not have any concerns throughout the implementation process. Everything went so smooth. I would highly recommend HospitalPortal.net to anyone that is looking for a high quality and easy to use Intranet system!

Pros

Ease of use, very flexible. Outstanding customer service

Cons

Nothing

Response: HospitalPortal.NET, ComplyALIGN

April 2017

Thank you so much for leaving such a kind review. Your sentiments have really put some smiles on a lot of faces over here. It is great to know that you had a smooth implementation with our team and product; we pride ourselves on providing a great deal of guidance throughout the process so this is especially helpful to hear. Be sure to let us know if there is anything we can do to make your product or your experience better. We hope you can try one of our newer services like disaster recovery, content management, or a creative design refresh as we value your feedback and could benefit from knowing how we match up there. Thank you again, and we look forward to continue to support you.

Mark from Perry County Memorial Hospital

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Needed a Refresh

We had have the Intranet product in place for about 5 years. It was working good. We opened a new facility and shortly after refreshed the product and gave it a new look and feel. Scot and the developers were right on top of what we needed and offered many suggestion to make the look and feel of the site easy to navigate. It was a great experience and a very economical investment. Support is great and there is information and educational articles sent from the company on a regular basis.

Pros

Easy to navigate and full of features

Cons

Sometimes, all of the features makes it hard to determine the best tool to use in the software

Response: HospitalPortal.NET, ComplyALIGN

April 2017

Thank you so much for your kind comments Mark. We are so happy to hear that you had such a positive and rewarding experience with our team. We're lucky to have found so many amazing performers who are also fun to be around. Thank you for the feedback on the ease of use of the system and the note about some of the challenges from our expansive features library. We realize that with such a robust system, determining feature use can sometimes be challenging. We would be happy to show you some simple ways to use a core set of features to achieve your daily routines. Thank you again for your sincerity and we look forward to a continued relationship for years to come.


Displaying 1 - 9 of 9 reviews