About Interact

Interact Pro is an enterprise intranet management solution designed for businesses of all sizes across various industries. The solution is available for cloud-based and on-premise deployment options.

Intranet Pro’s intranet management module is its key feature. This module allows users to set up their intranet network using in-depth guides. These guides assist users in planning, deploying and managing their internal network.

Interact Pro also offers document management functionality, which allows all users to upload and store their documents in a single location. Users can add customized tags to their documents, all of which are then cataloged and become searchable. The task management functionality of the solution enables users to create, assig...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

19 Reviews of Interact

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

April 2020

Rebecca from NSPCC

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Great user experience, packed with featurss, great off-the-shelf solution

We have had a really positive experience of using Interact software. The team are great to work with, very knowledgeable, responsive and helpful. Having Interact has truely changed the way we work, with staff engagement vastly improved. The biggest impact has been staff blogs, which has opened communications up and given us real insight to how the organsation works and what teams and staff are achieveing.

Pros

It is really easy to install, build and maintain by non technical staff. Great user experience, very easy for content owners to create good quality content. Great social features, such as blogs, comments and forums. Regular updates and a comprehensive online support community.

Cons

Some basic building blocks need updating, most importantly the forms and workflows functionality. Whilst you can build useful workflows for business processes, the suer expeirnece is currently poor.

Reasons for Choosing Interact

Great installation and user experience, excellent off-the-shelf solution which met 95% of our requirements, competitive pricing.

March 2020

Suzanne from Home-Start UK

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

March 2020

Interact has changed how our organisation communicates

We wanted to move away from one-way communication whereby the central office was just giving out information to more of a network sharing model of communication. Interact has enabled communication to take place in all directions, both to and from the central office but also, importantly, between local offices.

Pros

The collaborative capabilities of the software have enabled our network (that is dispersed in almost 200 independent local offices across the UK) to communicate easily with one another, sharing their knowledge, ideas and resources with one another. We use a variety of Interact features to enable open communication across the platform, for example comments/feedback are welcomed on pages, discussion forums that everyone can use, users can add their own news items/blogs and there are groups for specific offices, projects etc.

Cons

We have had a few issues with emailing from the software however the broadcast emails work really well and when used with the persona feature they enable us to send targeted emails to specific sectors of our network (for example, all trustees, all senior managers etc.).

March 2020

Thomas from mthree

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

March 2020

Fantastic kit

Great sales experience. Implementation was tough as we needed to get used to the mindset of the product, but we got there in the end.

Pros

It has been built with the end user in mind. Lots of fantastic functionality and good team making constant improvements

Cons

It's functionality is difficult to administer and labour intensive. It is also not very intuitive. This has made it difficult for us as an SME. We do not have an "Intranet Department".

March 2020

Innes from Registers of Scotland

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Excellent Intranet product

My overall experience of the software has been great! Our intranet has never been better since moving over to Interact, I have been in the business for over 18 years and the biggest benefit to our staff has been search function of the site which has been first class. Being able to find content was a huge issue previously and with us now being able to build up our own SEO the search is very powerful. Having the ability to build staff forums, homepages, blogs, the use of a various number of widgets to customise our intranet has been great.

Pros

To simply have access to a CMS in our business was a massive plus as it means that content can be kept up to date by our content liaison officers community who I manage. Being able to customise homepages, content for certain audiences and having forums for certain groups has been great for overall engagement at all levels. We also have the option of integrating with our other business systems but we haven't followed this up yet. This is something we may explore in the future if business needs require it.

Cons

No, all of the current features we have are easy to use, fit for purpose and very intuiative. It is very easy to train new members of staff who join the business on our to edit and manage their own content. This give me the ability to focus on the overall development of the intranet which has been great with Interacts technical and product support.

May 2020

Dianne from Queens Cross Housing Association

Verified Reviewer

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Interact is more than just the software.

I have really enjoyed working with Interact. They are a great organisation, who support all their customers, from the very large to small organisations (like ourselves). They really understand what is needed beyond the bones of the system to the real experience.

Pros

There are 3 key things that make Interact a great intranet software: 1 - I work in an non-IT background and software is very easy to use. With a logical set up, you can play about with features to make them work for you. The software is very intuitive and adaptable. With the logical set up it is easy to set up security, teams, departments and structure of the intranet. 2 - The community is an amazing resource to help not only with guides but what others are doing well. This sharing of best practice helps to continue develop to the intranet. The community also allows the users to have a voice as a collective - and Interact listens to what the community want to see developed next. 3 - The support received is great. Again, as a non-IT user, I have on occasion asked a stupid question but the support team are great at getting back to me quickly and in terms that I understand. We have very few actual issues with the software, but when we do the fixes come quickly and with no negative impact to us.

Cons

I would like to see some more development about customisation of widgets (change in colours etc).