User Review Highlights

Overall Rating

4.55

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

  • icon"The user interface is clean and easy to navigate. The widget set up is easy for the administrator."
  • icon"Flexibility of functionality to build sites and integrate with SharePoint to support communities of practice. Supports expertise location through the people directory, profiles and Insights feature."
  • icon"Good customer service/responsive team. Integrates with Yammer for commenting."
  • icon"Maintianing consistent layout of site pages very difficult to implement across an entire site."
  • icon"Some Microsoft Office features are missing. Also missing is a birthday widget, which was very popular within our Business."
  • icon"The CMS has a small problem in addition is extremely defective the synchronization of SharePoint/Unily software is painful."

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Showing 1 - 22 of 22 reviews

User Profile

Janine

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Oil & Energy

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2017

It is easy to adopt Unily as an enabling technology to facilitate enterprise knowledge management

Improved internal communications via ability to publish news stories, personal insights and social discussions. Sophisticated expertise location via people directory, profiles, skills metadata, search. Functionality to build portals to support communities of practice. Centralised area to connect the global enterprise and reduce silos. Notifications help reduce email. Gamification to increase engagement and recognition. Essentially the software has provided us with a platform that enables knowledge sharing and collaboration. We are on the way to reducing email traffic, and reliance on shared drives for document management.

Pros

Flexibility of functionality to build sites and integrate with SharePoint to support communities of practice. Supports expertise location through the people directory, profiles and Insights feature. It looks great and can be branded. So easy to use through drag and drop widgets and an intuitive CMS. Straightforward to administrate via permission control. The user experience is seamless; navigate through metadata, dedicated areas for different features such as links, news, documents, social channels, and search is powerful. User support is fantastic, Brightstarr support their customers every step of the way. Overall, my aim was to implement a technology that would be a mechanism to support knowledge sharing, collaboration, communication and ultimately be the foundation of our digital workplace through integration with Office 365. Unily does all of that!

Cons

I rely heavily on metadata to drive the search, navigation and tagging in Unily. Unily metadata is driven from the SharePoint term store, which is excellent because I only need to manage one term store and it synchronises overnight to Unily. It would be good if the synchronisation was more frequent; instead we just plan for the overnight synchronisation. The Unily metadata feature is superb however at times, it has been tricky to get the balance right when building the term store to suit both the Unily and SharePoint environments. Don't get me wrong, it is not a problem - thanks to support from Brightstarr, I have now set it up correctly for both systems. The metadata aspect just needed extra attention during set up and I had to adjust my thinking a little in terms of how I set up my SharePoint term store. If metadata is not your thing, rely on the experts at Brightstarr!

Jim

Company size: 1,001-5,000 employees

Industry: Financial Services

Time used: Less than 2 years

Review Source: Capterra

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

September 2020

Unily - Changing the face of our Company-wide intranet

Generally the experience has been a good one, although things have been slower to progress due to some misunderstandings on both sides regarding Unily's full capabilities vs our business priorities as well as a number of technical issues. That said, we have not made our 'go live' journey particularly easy since we have had to change our phased launch plan to a more immediate solution in order to support employees through the Coronavirus challenges, whilst preparing ourselves for a large acquisition and going through some significant business transformation. This means that currently we have created three extranets to help manage different user experiences and whilst it has worked well, it has led to a few complex technical issues which have taken Unily a while to iron out. In the longer term we hope to reduce these down to one 'global intranet' so I believe our future Unily experience will be considerably smoother.

Pros

In general the CMS is straightforward and intuitive to use and enables the administrator to create inclusive, consistent, eye catching and engaging content relatively quickly and easily. Our digital marketing team use Umbraco for a lot of their web development work and the CMS is very similar so was relatively easy for various developers to pick up. I really like the native video hosting application and built in media library.

Cons

The document management tools are limited and don't support early versions of SharePoint (we currently have 2013) - only the Online solution. It is fine for storing documents but unless the Global Search is initiated it's not the easiest method of locating a document when you have a lot of document content on the site. The document preview is useful but can be confusing for the user as you then have to download the document in order to activate any hyperlinks in the document. Also, some tools I would have expected to be standard when we first signed up have only appeared in the last few months and are not as good as some competitor tools, especially 'Forms' for conducting surveys. The SurveyMonkey application is far more intuitive and easy to use than the Unily solution. It would also be nice to have a live poll widget available so that as users cast their votes for something on the home page the display updates in real time.

Reasons for choosing Unily

Hosted externally with its own technical support infrastructure. Intuitive CMS and clean, organised and bespoke (if needed) front end user experience. Also came across as the most professional and best overall value for money. Overall we felt Unily fitted with our business direction most effectively without having to fund the excessive fees associated with similar Microsoft tools, although it is likely we will adopt a more Unily/Share Point friendly solution going forward once we have upgraded to SharePoint online.

User Profile

Tara

Verified reviewer

Company size: 51-200 employees

Industry: Biotechnology

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

August 2019

Extremely Disappointed

I have launched websites before and never worked with a CMS this glitchy. We frequently experience issues with basic functionality. Although we have a designated support team of a project manager and tech specialist, the help we receive for these problems is inconsistent. Sometimes they are able to get back to us right away, and other times there's radio silence and we have to follow up. Over the past 8 weeks we have submitted over a dozen "support tickets" because of the simple technical issues that keep popping up. We are extremely disappointed. The online reviews of Unily are stellar but our experience has been a nightmare. I would definitely not recommend this product and I wish we could go back and select another option, but now we've done so much work on this that there's no way we can start over.

Pros

We liked that the software was (supposedly) customizable to our needs and synced with Sharepoint. We also liked that the company provided personalized tech support.

Cons

-The CMS is extremely glitchy, unreliable, and prone to "bugs" -The Sharepoint/Unily software syncing was extremely difficult -We had to figure out many of these glitches ourselves, with very light support from Unily -The dozens of technical issues resulted in our delaying launch of our website by two extra months

Aziz

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2022

Better intranet with Unily

Pros

Unily provided us the opportunity to modernize our intranet that we have inside our company.

Cons

Unily needs to release a better documentation and improve their third party integration library.

Mikaƫl

Company size: 10,000+ employees

Industry: Human Resources

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

September 2020

The Adecco Group experience with Unily

Unily have provided us exactly what we were looking for our Digital Workplace: Connecting our employees through their In-house social network, integrating office 365 features in one place, bringing a powerful search engine across Office 365 and empowering our colleagues to take the floor through insights and news. The last but not least: We achieved this in less than 3 months! The Adecco Group is now leveraging of an amazing and powerful communication and collaborative tool in addition to a skilled and committed team. We made the digital transformation happened thanks to Unily!

Pros

The in-house social network is straight forward which makes the difference to increase the adoption of our users across the company.

Cons

AI could be brought to personalize content and experience. A digital workplace in 2020 must be personalized to get relevant content at a glance.

Reasons for choosing Unily

We have chosen Unily for their strong integration with Microsoft Office 365 along with a high performance and security. Their panel of widgets and easiness to build pages and content was also a key criteria.

Cheikh

Company size: 1 employee

Industry: Capital Markets

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

January 2021

Beyedebase Unily

Globally am satisfied to Unily because it is customizable to our needs and easily synchronized with Sharepoint. It is also active and quickly solves your problem.

Pros

Unily keeps us connected and automatically updates all of our work throughout the entire chain. The intranet software makes work easier and enhances knowledge, thus strengthening effective collaboration.

Cons

Some features of Microsoft Office are missing as well as a widget for birthdays. The CMS has a small problem in addition is extremely defective the synchronization of SharePoint/Unily software is painful.

Reasons for choosing Unily

Unily has extraordinary social tools and a very fluid internal communication. The advantages of Unily is the presence of social channels that facilitate conversations and dialogues between employees. The configuration of each social channel is also an advantage.

Laura

Company size: 1,001-5,000 employees

Industry: Business Supplies and Equipment

Time used: Less than 12 months

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2020

An easy an extremely configurable out-of-the-box product that continues to grow with us!

Our Customer Success Managers helped us and guided us through the whole set-up process: from the kick-off workshop, including the design labs, training, technical requirements, integration with Office 365 - all the way up to launch. After the launch, our Customer success manager continues to stay with us on our journey as we look to upgrade the product and launch new features.

Pros

It is extremely easy to configure and set up - also very quick to launch if you are (like we were) pressed for time, but in need of a product that would be appealing for our users as well as being easy-to-use . Unily's ability to also offer a mobile solution coupled with a way to engage front-line workers, without access to Office 365 was also something that was incredibly appealing to us. The CMS is extremely easy to use and allows to send email newsletters and track analytics without ever leaving the CMS. Also the technology that allows to machine-translate all of the content is amazing!

Cons

Some customizations require knowledge of HTML, CSS, and JavaScript to make full use of them and although Unily can integrate with Yammer and MS Teams there are only a few widgets available for these two applications.

Reasons for choosing Unily

Primarily for the ability of the product to grow along with us: as we evolve, we know our intranet and digital workplace can work with us along they way

Reasons for switching to Unily

We were required to, due to the split from what used to be our parent company

User Profile

Adrian

Verified reviewer

Industry: Building Materials

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2017

Be informed. Get connected. Get the job done. Unily helps our organization to enter the digital era.

Pros

State-of-the-art Intranet Solution that helps to broadcast communication content, allows collaboration within teams & communities and is the launchpad to other processes & applications of our company. It integrates seamlessly into our strategic IT landscape and allows us to feel the fresh breeze of digitalization everyday.

Cons

It changes the "old-days" approach to software projects. With the Unily Evergreen Roadmap we now face the fact that you want to be automatically in the move to strieve for the next big thing to enter your organization. Not really a "con", but an organizational challenge.

Natalie

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

December 2017

Engaging, intuitive, flexible

Pros

Ability to reflect our brand perfectly I didn't think we could create such an impactful intranet that easily! It's so easy to use, both from a content management point of view and the front end user; a really intuitive platform. There's a multitude of easy to use (and move) widgets to create really engaging pages. The apps & tools area ensures that employees go to the intranet first to find their other applications. Powerful search functionality. You can buy the off the shelf product, but the BrightStarr team are able to develop custom items for you as well.

Cons

Metadata - the platform relies on this for drop down lists and tagging content, so I spent days creating lists. The BrightStarr team were very helpful in trying to make this less painful and ran a custom piece of work to bulk upload my initial lists. But after that any changes need to be done manually. These don't automatically sort alphabetically so this has to be done manually, which is time consuming. You must commit time to this during development, it's crucial. You can't search for images in the CMS even though it looks like you can I'm sure this is being worked on as it's such an important functionality.

User Profile

Mike

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Insurance

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

March 2018

Easy to use and manage. Quick to deploy.

Pros

Having been a SharePoint developer for many year having the flexibility to build your own components and pages from code can't be used here, although I believe with an upcoming update you can create your own widgets.

Colette

Company size: 201-500 employees

Industry: Financial Services

Time used: Less than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

September 2020

Working with Unily

Within the Business the main purpose of the intranet is to provide a document repository across our 22 offices. This objective is certainly being met with the excellent search facility provided by the platform. Moreover, with the assistance and the pro-activeness of our CSM we're working on changing the mindset of the business to further benefit from the platform's collaboration features which (unfortunately) are under-utilised in my company.

Pros

Very satisfied with the onboarding, training and deployment which were all done remotely. After sales is also very good and having your own Client Services Manager (CSM) makes you feel more than just a number on the provider's database. The search facility on the platform is excellent and the provider strives for ongoing improvement and upgrades which keeps Unily ahead of the game.

Cons

Some Microsoft Office features are missing. Also missing is a birthday widget, which was very popular within our Business.

Reasons for choosing Unily

They came across as being more professional than their competitors and the product they were offering met our requirements.

Reasons for switching to Unily

We were not satisfied with the customer care afforded by their support team and the search facility wasn't great.

Ian

Company size: 10,000+ employees

Industry: Farming

Time used: Less than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

September 2020

Unily Review by Mowi

It has been a good experience - onboarding was thorough and the continued support is as expected. The service centre (Brightstar) experience could be improved.

Pros

The user interface is clean and easy to navigate. The widget set up is easy for the administrator. As a multinational company, the translation function is key (albeit the translation accuracy (google translate) may be questionable). The social functions are also very helpful for the user experience.

Cons

The software has had many glitches over the year, causing many wasted hours for employees of Mowi to recognise and fix. I believe that the supplier should be running a QC to catch these glitches before the end user does.

Reasons for choosing Unily

Because of Unily's "out of the box solution". Albeit, it was quite 'out of the box and ready' as I've described in the 'Cons' section above.

Tereza

Company size: 10,000+ employees

Industry: Oil & Energy

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

October 2017

Good product that is being continuously improved.

- Improved collaboration and connection of our employees across the world - Improved knowledge sharing - Engaging platform

Pros

Ease of use, straightforward navigation, customisation, personalisation and incorporation of Yammer groups.

Cons

CMS needs to become more user friendly, in particular uploading/adjusting images and search for individual images, as well as options to structure a news item with bullet points, images, etc. to make them look more engaging.

Nathan

Company size: 10,000+ employees

Industry: Consumer Goods

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2021

Good Product made great by wonderful customer support

Our experience has been great. Our salesforce always compliments how easy it is it to access and navigate. Our questions and initiatives are always heard and supported by their customer support.

Pros

It is ever adapting and evolving with the technical and communication landscape.

Cons

At times technical support can be slow for ad-hoc requests

Sarah

Company size: 501-1,000 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

September 2020

It's helped make our internal comms more engaging

A good experience, it's been easy to use and has been a great way to communicate

Pros

The broadcast centre has been invaluable, the use of images and nice layout have made our internal newsletters much more eye catching and engaging

Cons

Building widgets has been a challenge, but I understand this will get much easier with the next update.

Kat

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2020

Internal comms brought into the modern day!

Working with Unily has been fantastic; our CSM is brilliant, always available to help with anything and responds quickly with solutions. The product is constantly being updated, they listen to your suggestions and implement them. The features are great and it has really helped improve our internal engagement.

Pros

The software is so easy to use, the functionality is first class and the possibilities seem to be endless.

Cons

Truly difficult to pick out and big cons with this product. The only thing I would say, is that it would be good if the mobile app could be customised to reflect internal branding, as this is an extra cost.

Emma

Company size: 5,001-10,000 employees

Industry: Civil Engineering

Time used: Less than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4