3PL Warehouse Manager

RATING:

4.13

(112)

About 3PL Warehouse Manager

Extensiv 3PL Warehouse Manager is a cloud-based warehouse management system designed for third-party logistics companies to manage multiple customers, processes and billing schedules. The system enables access to real-time information and provides integrations with warehouse management technologies, including EDI, barcode scanning, and ecommerce shopping carts. The software scalability helps companies to manage different stock levels in warehouses, streamline business, and satisfy customers. Extensiv 3PL Warehouse Manager is designed to help logistics companies automate processes and bill items accurately. The software provides features like intuitive user design and logistics focused warehouse management module where users can easily add and remove customers and produ...
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3PL Warehouse Manager Reviews

Overall Rating

4.13

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Showing 1 - 5 of 110 reviews

louis

Company size: 11-50 employees

Industry: Warehousing

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2021

As well as i can

Pros

It is very easy to comprehend, very straight forward, best part of all is how responsive their customer service is.

Cons

I wish their were some more detailed reports, or abilities to do beyond what is given.

Pete

Company size: 51-200 employees

Industry: Logistics and Supply Chain

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

August 2019

Great Partner

Pros

Customer Support is outstanding. They listen to your ideas and feedback. You see your suggestions in future updates. If they have a feature you need and they don't have they have great API's so you can extended the software to met your needs.

Cons

The older version sometimes struggled with large customers. The new product doesn't have this issue.

Reasons for choosing 3PL Warehouse Manager

The API's were the biggest selling point when I initially purchased.

Reasons for switching to 3PL Warehouse Manager

Was getting to hard to find programmers in our area

Chasen

Company size: 11-50 employees

Industry: Warehousing

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

August 2017

Product functional but very clunky.

Functioning WMS.

Pros

The software is functionally designed with 3PLs in mind. The software is probably one of the cheaper solutions in the market. The help videos under the "Office Hours" are very useful. There are some folks that work in customer support that are very knowledgeable, if you can get hold of them.

Cons

The company promises a lot in terms of coming features and developments and has yet to deliver and customer support leaves a lot to be desired. It is apparent they spend a lot of money on advertising to attract new customers, but from what I have experienced they don't care much in terms of retaining their customer base. For example, I have an open help ticket almost a month old, I have reached out to customer support several times now with no communication back from 3PL on the issue - prompting me to place this very review. Mobile app is particularly buggy, and their mobile support outfit is particularly unresponsive.

Matthew

Company size: 501-1,000 employees

Industry: Publishing

Time used: More than 2 years

Review Source 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

FUNCTIONALITY

5

October 2017

Cloud based WMS software at it's best

Pros

We had/still have a small number of orders and shipments but this has allowed us to remove so much wasted time and energy from our day. We were just so unorganized before. The ability to access everything remotely has been a big help.

Cons

This has fit our needs perfectly. I can tell by using it that it can handle much bigger operations than we have but it has been great for our application as well.

Mike

Time used: Free Trial

Review Source: Capterra 

EASE OF USE

5

CUSTOMER SUPPORT

5

July 2009

How 3PL connected us to our Customers

Our distribution customers demand a warehouse management system that allows 24/7 visibility of their products, that allows them to send and receive orders electronically and is scalable to meet their future growth plans. The solution for us was 3PL. The 3PL system gives our customers outstanding features but still provides our company with a cost effective WMS solution. The ease of navigation for both customers and our users is a big plus. New features are always being added to upgrade the system. Customer support has been terrific. When we have a problem the courteous staff at 3PL has always responded quickly and professionally. I also like the small business attitude of "how can we get it done together so everyone wins". 3PL has been great for our company and I recommend it to any warehouse looking to upgrade their WMS system.

Pros

3PL offers us the following benefits: 24/7 web visibility for our customers. Multiple EDI formats to exchange data. Shiping and receiving e-mail notifications. Ease of navigation for customers. Simple order and receiving windows navigation. UPS label integration. On-going system upgrades at no charge. Excellent reporting capabilities. Bar coding capability. Great customer service.

Cons

System needs to provide the capability to print pallet labels for inbound shipments with lot and shipment details. System needs to be upgraded to provide more flexible billing schemes. System needs to produce a distinct shipping tally for the consignee to sign at time of pick-up.

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