The integration with QuickBooks works seamlessly. The product is very easy to use; it is very intuitive. You just simply need to know the sequence of steps and in a few clicks, perfectly formatted forms are ready for printing. The reports are well organized, informative, and great tools for analysis. The customer service team is patient and hard working. Some tech companies talk down to non-techies, but Acctivate is patient and quick to educate in terms someone can understand, follow, and implement. Also, when educating, they run video seminars or can email screen shots to you very effectively. I cannot over estimate how much time they saved me, because they are so good in the customer service arena.

There is nothing that I don't like about the software, except maybe the cost. However, we are in business and they are in business, so I don't begrudge anyone for making a living and earning a profit. What would someone pay for an inventory management system that works without a flaw in a QuickBooks environment? If you were a huge company you may say tens of thousands. If you are in a small company like mine, you might say a few thousand once. Instead the cost is an annual amount and that's just the way they price it, which is okay.

There are many Pro's and a few Cons for each module Acctivate produces. I do enjoy their proactive webinars and online video training access. I also like we have a training company with our data that allows our new users to learn without making costly errors we need to reverse. The sales system has many options to sell a product from multiple warehouses and at custom customer defined prices using Product pricing matrices. Importing pricing from excel spreadsheets is not a big chore with saved templates Acctivate manages. We have used Acctivate since 2006 and our business has grown and yet at the same time, computer hardware, online cloud storage and major version changes from 6.0 have occurred. Being a part of the support program that has allowed Acctivate to tranform and improve has been the main reason we are still with Acctivate today. Being a key partner to Quickbooks and having these two Sequel Databases sync daily, allows me to source bookkeepers who readily trained in Quickbooks and able to spend more time on proactive analysis of our business using many standard and custom reports we have had made in Crystal reports which is the primary database query program that takes our data out and export to useful programs such as excel. One of my favorite modules is the Dashboard button which loads many crystal reports that are one page reports onto one screen and used by us daily to steer our business based on performance and reports we need to view often. Inventory management is strong, with multiple warehouse, web links and product notes can be generously added to every part number. Learning to use crystal reports to audit inventory movement can be difficult for a new user. Additional custom fields can be added such as Average Inventory turns. Acctivate does allow us to bill out our customers with masked part numbers and create a general kit with a detailed description of the work we performed without disclosing part numbers or labor. Another aspect of Acctivate I find useful is the Activity Scheduler, Alerts and Review buttons. I can generate PO's based on min/max levels or by availability and saves time. This software is still a great fit for my business.

There are many features available, even if difficult to manage.

Support... I have been dealing with a print error from Acctivate and have had a ticket open for over a week now with only back and forth email communication. If you call the support number, you will eventually be dumped into voicemail and they sometimes have never returned a call, when they do it takes days. A business is not able to conduct good business with this software when support is this poor and lacking.

The Costing trail for Inventory items lacks reports that show how current cost is calculated.

Fairly easy to use. Is a good overall value.

Lack of Print screen feature which is helpful when researching transactions.

Acctivate is easy to use and helps us process orders, keep track of inventory, and create bill of materials among many other great features.

Integration was very easy, Acctivate is always willing to help with our needs.

Reduced the time that it took to manually invoice everything. Before it would take us about 5 hours to manually invoice now it takes 5 minutes.

We sell in many different type of online marketplaces so it is great that we are able to sync all the orders from all the sites in one place.

This software is 100% eficiente in inventory control but it lack the capability to do some extensive accounting.

It took a lot of work, but after putting in the time and learning all about the software, I have to say it is a great system, with so many options and ways to do things. It can be customized to work in most unique scenarios. The strongest points for us is the inventory Lot control, gives us more power over our inventory, and where its coming from, etc. The Activity feature helps us communicate and acts as a CRM for our reps. The way dropship PO's are handled is very helpful, and works almost perfectly for us. Using the mobile device changed the way our warehouse receives and picks products in a good way. Since the software's infrastructure is basically a database, it gives versatility for using with other products, like our shipping software and our website. The Reports side is dependent on Crystal reports, which opens up a world of possibilities, it does add some complexities, but the support that Acctivate gives with there product makes up for all complex situations. I have been helped and things have been fixed numerous times. The software is also in a stage where it will always be improving over time. There are a few cons. Bugs and things not quite working the way they should require a dedicated person within our company to occasionally be working with Acctivate to clean out these scenarios and learn about limitations and potential future added features. The Credit card system is very limited and makes it a little difficult with the way we do things. I find myself really loving the way it handles customers, all the different tabs to product history, comments, activities, transactions. The UOM has added a complexity that we needed when it comes to purchasing single units vs boxes vs cases. The ability to setup diff pricing for a product or a customer really helps with on sale items and contract pricing.

It works great if it's utilized properly.

Invoice options are limited to certain fields and designs

I find it very usefull for order management it is a perfect program to keep track of your orders. The atta hed email section is very usefull. You can always keep track of conversations between a user and clients.

I don't find it to be stable all of the time it crashes a lot unfortunately. It is also difficult when you want to edit a product when you make a mistake you will need to close the program and opend it all the way again because it does not let you continue with your work.

Acctivate Inventory is a full featured inventory management system that can be added onto QuickBooks easily and cost effectively. By doing so, a QuickBooks user can extend the useful life of QuickBooks without needing to upgrade that accounting program. And it provides the same or better functionality than many inventory modules of many ERPs. This is an excellent product that is from an equally excellent vendor whose attention to customer service and details are superb.

I like the functionality of the product first and foremost and its ease of use. The vendor's training program is excellent and as I mentioned above their customer service is very very good as well. I am a business consultant to many companies and have never hesitated to recommend Acctivate,

We are able to keep account information, process and track orders and manage most of our complaints and returns.

We can use it with QuickBooks. I work with complaints, and the activity feature is useful in this department.

There are some glitches like when an order is made next day air, it will show as being shipped ground in Aactivate. Invoices will only show one shipping tracking number. The system crashes periodically, which is particularly difficult when I have multiple windows open.

they set everything up, even quickbook categories with no explaination and year end i had to hire a certified quickbooks person to fix my reports with no help from acctivate

clean screens not too busy. can access everything on one screen

alot of screens to update inventory, too many steps and screens to update. they do not know much about quickbooks

Excellent experience they are sharp Very experience and always helpful. They have excellent knowledge and there knowledge base is great for help.

easy to use.

none

Over the years that we've used Acctivate it has always provided exceptional inventory management and control. From purchasing through receiving, sales and shipping, we've been able to easily fit our business processes to Acctivate. Plus as out business has changed over the years, Acctivate has been flexible enough to accommodate our ever evolving needs . Traditionally we have been a value-added distributor of packaging products. Now we are adding US based manufacturing capabilities and find that Acctivate easily supports our requirements for bill-of-materials and build processes. I would be remiss,however, if I did not mention the outstanding capabilities to track and manage all types of business activities within the software. While the operational portion of the software is the bread and butter of the business, the real return is found in the business activity management capability. We plan to continue using Acctivate for the foreseeable future. Our thanks to the entire Alterity team - sales, support, development and administration.

Customer service is very responsive when we need them. Technical problems are rare and sometimes are solved merely by rebooting our SQL server (so it could be something on our end). I love being able to query the database into Excel since I find it easier to write code in VBA than to work in Crystal reports (since I have 40 years of experience writing BASIC code). Plus, Excel makes it very easy to slice and dice the data in many ways without having to re-run the query. We sometimes have an issue after syncing with Quick Books that causes journal entries to be duplicated which then need to be deleted from QB and re-run the sync - that fixes it every time. System can run slow sometimes, but again, it's probably an issue that we have created with 16 active users and data that has never been compressed and archived. We have detail data that goes back to 2005 so calling up a large customer or a very popular product that has a lot of sales order history can be slow at times.

Support team is great! Always willing to help solve any issues!

There is a learning curve but once you get going it is easier

We have definitely solved our inventory issues. Very, very pleased with the program overall

I love the sales orders, PO's and quotes. My inventory is finally understandable and notifies me when I need to re-order

It took me about a full month to fully understand the process.

I enjoy the fact that we can create all of the product details we need recorded into our system. I also can appreciate the webinars that Acctivate provides for us in keeping us updated. I struggle with how user friendly it is, and we are currently dealing with a lot of stock sync issues on our web portal. We have been informed that the products will only update if they have activity on them, so some products don't even get updated for years. This has caused us to do a lot of manual stock syncing that creates stress on our end, and our customer's end. We would like to see a stock update on each product multiple times a day.

I noticed this software is awesome in keeping records, also in inventory management and keep any transaction that will help you and the company. I like it so much.

It tends to crash if you are not updated in new version.