All Acumatica Cloud ERP Reviews

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User Profile

Shovon

Verified reviewer

Consumer Goods, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed August 2022

A good Cloud ERP solution

PROS

When we think about ERP, as a cloud ERP solution, this one is great. Because of being cloud based, it's very powerful to integrate and it also gives the flexibility to work on the go, even with a mobile device and internet.

CONS

Cloud based comes with both, dependency on server makes it difficult when server is having an issue. Also because of that, costing increases.

Reasons for switching to Acumatica Cloud ERP

In search of a cheaper solution with modern features.

Theresa

Non-Profit Organization Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

2022 Review

PROS

This product allows us to keep track of information that we need at a relatively inexpensive price

CONS

The time and expense module is not a smooth system to use. The setup of our employees and contractors is difficult and we have to use a different numbering system when it moves over to AP. The approval set up is clunky. The approval of invoices is good and is fairly intuitive for our employees.

Reason for choosing Acumatica Cloud ERP

Price.

Reasons for switching to Acumatica Cloud ERP

Open Systems was a DOS based system that was very difficult to set up. The reporting was clunky and since I had used DOS, I was able to set the reports up but I could not pass it along to any other employee.

Omer

Construction, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed September 2020

Most expensive cheap ERP

Pay a little more get way better results..we spent a fortune on customizations for basic features of other programs.

PROS

After we spent almost same money as we paid for this program, we realize we could have purchased something better. Money we spent for customizations for things we assumed should be standard is crazy high and still not functioning..we have 50+ users and inventory is a mess, purchasing is a mess,..

CONS

What you purchase out of box is not a functioning basic program..dont fall into price on the box..at the end you will spend same money as other expensive programs and result will be better and you will be less irritated.

Reason for choosing Acumatica Cloud ERP

not paying per user was the only reason..

Vendor Response

updated 4/26/22-Thanks for continuing to work with Acumatica and your Partner team to make the most of your Acumatica solution investment. We continue to make improvements that customers ask for to enhance the user experience and provide best-in-class functionality. We appreciate your feedback and are thankful to have you as a valued Acumatica customer. - Kim @Acumatica. *** Thank you so much for sharing your honest feedback on Acumatica with the review on Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. Would it be alright to have someone from our product/customer success team get in touch with you to go over the concerns? We really strive to provide the best support that we can so your input would really help to that effect. Thanks for considering, Kim Plank - kim.plank@acumatica.com

Replied April 2022

Rich

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed August 2023

An average ERP system - may be worth spending more for a premier brand

The system was oversold and our management team is now suggesting we shift to a more prominent brand.

PROS

Having a native cloud based software is an advantage.

CONS

CRM is terrible and requires significant user input to generate important data. Manufacturing module is sold as robust but lacks several key features. Software requires significant "customization" to be impactful, user must verify that "customization" still works after every upgrade which is time consuming. Service Support module seems new and has required significant time to implement.

Reason for choosing Acumatica Cloud ERP

Initial cost was attractive but software was oversold with its capabilities. While upfront and monthly costs are important, companies should consider hidden costs from time consumption, slow rollout of "customization" and extremely high storage costs.

Kelly

Market Research, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed March 2020

Acumatica Review - (includes Project Accounting module)

Being able to analyze all project costs (including labor) has been a huge eye opener for management.

PROS

Project accounting module - labor & costs can be applied to each project and compared to initial budget to see what went right and what went wrong

CONS

Dashboarding functionality - I am not a programmer - I don't understand the generic queries required to program the dashboards and have to pay our consultants to create them etc. I don't have the problem with spending the time doing it but my mind does not work that way. Very inefficient when I need to play around to get what I want then explain to some one else how I want it.

Reason for choosing Acumatica Cloud ERP

Acumatica Cloud did everything we needed it to do. It was much more user friendly and more cost effective.

Reasons for switching to Acumatica Cloud ERP

MAS 500 was becoming obsolete and limiting.

Vendor Response

Hello - A big thank you for sharing your feedback on Acumatica with a review on Capterra! The feedback is very valuable as we work to enhance the solution. Thanks!-Kim

Replied April 2020

Ellida

Consumer Goods, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed December 2023

ACU Cloud ERP Review - HVV LLC.

Overall, good. It has been a bit of a learning curve organization wide.

PROS

User interface is somewhat user-friendly. Wikis are helpful.

CONS

Can be very hard to work with in a custom instance. Many modifications and customizations had to be made so that our organization could track inventory correctly on a item/strain basis. Better supporting documentation and resources.

User Profile

Becky

Verified reviewer

Hospital & Health Care, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Acumatica, the incredible ERP system

I enjoy being a part of the Acumatica community, and I find their ability to automate processes through business events, import scenarios, and workflows using low- or no-code to be particularly impressive.

PROS

When it comes to business software, Acumatica is without peer. The system is fantastic, and because it exists in the cloud, it can be accessed from any device at any time. It's easy to use, and you can tweak it to meet your specific requirements.

CONS

This module for fixed assets is insufficient. Converting a transaction to an asset is cumbersome and inconsistent with posting in the right time periods. As a customer, I hope the screens associated with my service contract get updated in the near future.

Reasons for switching to Acumatica Cloud ERP

We now have fully integrated accounting for the first time. Examine possible avenues for process automation (the "accelerate" part). You simply need such a powerful system to manage a complex business in a far-flung setting.

User Profile

Audrey

Verified reviewer

Information Technology and Services, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Excellent ERP solution that scales with a business

With Acumatica, we've been able to enjoy simpler procedures, a significant boost in productivity, and enhanced data management. Acumatica's amazing automation features allow us to streamline our business processes, imports, and workflows.

PROS

When it comes to managing finances, operations, and customer connections, it is one of the best ERP programs available. Since it is hosted in the cloud, setting it up is a breeze.

CONS

Although it has evolved and added features over time to become a comprehensive resource, it still falls short in several key areas, necessitating the exploration of complementary solutions that come at an additional cost.

Reasons for switching to Acumatica Cloud ERP

It has been crucial to the organization's administration; by automating a number of procedures, transactions, and import scenarios, it has helped us better our everyday work, our connection with clients, and even save us some valuable time.

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

The right ERP for growth

Excellent - Great customer support services from Acumatica staff, Tech Future Proof

PROS

Scalability - you can start small and grow your business with Acumatica which provides a quicker ROI,

CONS

Cost - especially when comparing with entry level products;

Reasons for switching to Acumatica Cloud ERP

Service from Sage was not as good, at times we had down time. Acumatica offered better support and value for money on functionality of the software - and the great support from their team

Sharon

Computer Networking, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Satisfied Customer

PROS

Accounting team likes the ease of use, especially the real-time features. Also the customer service stellar.

CONS

No known hiccups with the product. Accounting team utilizes it with ease.

Reason for choosing Acumatica Cloud ERP

CFO & accounting team preferred Acumatica's features & ease of use.

Reasons for switching to Acumatica Cloud ERP

Needed a more advanced and real-time system.

Ed

Construction

Used less than 2 years

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2015

Great Cloud ERP System with an open source

PROS

Access data anytime from any device anywhere around the world via an internet connection with a consistent real-time visibility. All users can access and input data into a centralized data store which puts consistent updated information at everyone’s fingertips instantly. the flexibility: Easily scale resources up or down as needed without making a major investment decision. Cloud ERP software will remain current with automatic updates as part of your Cloud ERP service contract making it easier to take advantage of new capabilities. More Responsive Service and Support: Cloud vendors provide more detailed information to Cloud ERP users at every service level and are more motivated to provide the best customer support. Faster Time-to-Solution Value: When using public cloud models, businesses don’t have to buy and deploy infrastructure which allows them to be up and running with their Cloud ERP system much more quickly. Minimized Financial Risks: Reduce upfront capital spending on technology infrastructure and the option of subscription software licensing thus further minimizing financial output and risk. Economies of Skill: Vendors deploy, manage and run Cloud ERP solutions so businesses don’t have to, therefore allowing them to focus more on employee success, optimal business growth and bottom line profit initiatives. Easy adoption and the user frendly, the seamless integration between the erp and microsoft office 365 and the workflows. easy to customize without needed to have deep technical knolwledge to do the customization, the cost effectiveness of the ERP allowing us to increase the profitability, in addition the fact that maintennance of the database is easier, and the inclusion of CRM with the ERP accessing a unique database. Integration with PowerBi, and Financial reporting. The software price is not based on the number of users. and the posibility to grow with the software. easy consolidation between companies with differents multi-currencies and multi-languages. Worldwide access.

CONS

there is just not much i can say about dislike, due to any issues that i have with the system, the system was able to complete all the process without customization.

Waleed

Construction, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

An integrated tool to put all tasks and resources under constant monitoring

Because we now have a strong database linked to the cloud, we can carry out our tasks with precision and quality. Our reports are reliable, especially regarding the organization's financial operations and projects, and thus we know the true status of the project, saving us time and allowing us more flexibility.

PROS

Acumatica is a great ERP and project management solution that allows us to track orders and information in the field, as well as add partners and suppliers and provide them with access to specific tools to track their orders and update their data and completion percentages of their activities. Acumatica enhances team collaboration, so one colleague enters data while another colleague gets access to project details that help them complete their task. I love how Acumatica allows us to export data for use in another system and also for audits. Acumatica has enabled us to improve field interaction, simplify operations, and make quick decisions without lengthy meetings. Acumatica enables progress tracking and bottlenecks along the project lifecycle, as well as cross-departmental collaboration to discuss, answer general inquiries, collect data, and automate processes, allowing employees to focus on problem-solving and follow-up tasks more efficiently.

CONS

Acumatica is simple to use and takes little training for the employees to become comfortable with the tools. I also saw data import and export issues.

Vendor Response

Thanks for such an incredible review Waleed! We'd love to have you consider joining our Customer Heroes program. Check it out: https://acumati.ca/2Teo1I2

Replied April 2022

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2018

Good ERP for Small Business

Acumatica has helped our company improve our operations and handle significant growth. We moved from basic Quickbooks functionality to full inventory and manufacturing control. The improved transaction controls have reduced the amount of errors done in normal business processes. We've also been able to engage employees at all levels into our system.

PROS

Ease of use, comprehensive list of features, Report writing and General Inquiry functionality,

CONS

The worst part of Acumatica is how it handles Email. System email accounts, while not a horrible idea, just don't work well. The worst part of that is how the outgoing emails use the system accounts. Outside contacts end up saving these email addresses instead of the "real" user email. Then when they email us using those email addresses the emails go nowhere. All emails should be sent using the user's real email address, and preferably their email client such as Outlook. Third party VAR modules are harder to coordinate. Upgrades are too frequent and expensive if you do not have your own development staff. Customization requires development capabilities. Should be more user-level customization tools similar to Report Writer and GI screen.

gad

Wholesale, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed April 2022

review

to be frank i am disappointed but we feel we are stuck with the product instead of saving time and personnel we need more time to do the functions

PROS

functionality, accessibility option of users CRM -but we could not implement

CONS

product is not easy to use spending extra times on unnecessary steps-printing document require multiple steps search function not logical report are not easy to generate very rigid to make changes if needed

Reason for choosing Acumatica Cloud ERP

reviews were good

Reasons for switching to Acumatica Cloud ERP

system was old-we were sold by our IT person and the new technology- write ups were very positive and on paper it look good but implementation was a nightmare we lost over 1/2 million usd in business adjusting to the system

Vendor Response

Thank you so much, Gad, for sharing your honest feedback on Acumatica with the review on Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. Would it be alright to have someone from our product/customer success team get in touch with you to go over the concerns? We really strive to provide the best support that we can so your input would really help to that effect. Thanks for considering, Kim Plank - kim.plank@acumatica.com

Replied April 2022

Mike

Consumer Goods, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed April 2022

Okay ERP system if you cannot use Oracle, Netsuite, SAP on Demand

I don't like the reliance on VARs to do all the implementation and support. Most VARs are small so they have at best 1-2 staff who really know the application. Seems better for Acumatica to have a central, core group of specialists at Acumatica who can handle technically challenging implemenations and support issues. My VAR struggles on an issue, ends up having to check w other VARs and resources which ends up costing me more time and money.

PROS

we are in cannabis industry, so only options we have at mid tier are Acumatica and Microsoft.

CONS

I'm thinking of moving over to Microsoft. They seem to put more resources into development, support and the ecosystem.

Vendor Response

Hi Mike - We appreciate the feedback on Acumatica. Would it be OK if someone from our product/customer success team gets in touch with you to go over the concerns? We really strive to provide the best support and product that we can so your input would really help to that effect. Thanks for considering, Kim Plank - kim.plank@acumatica.com

Replied April 2022

Christine

Textiles, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

3

Reviewed December 2020

Convenient Cloud access

This has been a great experience. Our previous software was limited to the reporting we could do and the user interface was not very friendly. The menus in Acumatica are intuitive and the search feature is robust and allows for quick access to move between screens.

PROS

That we are able to access it via cloud anywhere. This allows for use remotely without additional software downloads for our external users.

CONS

We have had to customize several aspects to achieve our daily processes. Our company is unique in how we receive and ship out inventory but do not manufacture items in our facility. Creative solutions were needed to take the standard out of the box reports and make them work for us.

Reasons for switching to Acumatica Cloud ERP

For a cloud program with additional reporting and customization features.

Uetutjinda

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Acumatica 4 Life

PROS

I find acumatica very Flexible and Customizable: Acumatica adapts to my business needs, allowing easy customization without extensive coding.I can have access to real-time data and analytics empowers quick, informed decisions.I find that Acumatica has a very User-Friendly Interface: Intuitive UI simplifies navigation and onboarding for all team members.

CONS

Acumatica features set comes at the cost of a steeper learning curve. It can take time for users to become proficient in navigating and utilizing the software to its full potential, which might slow down operations during the initial stages.

Evasari

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Develop system to follow the customer needed still on going

Easy to use and Recommended

PROS

It's already Cloud and easy to use it so we can work in anywhere

CONS

Interface is easy, but if we feel fail the process please let us know the reason of this matters

Reason for choosing Acumatica Cloud ERP

SAP is more expensive than Acumatica

Reasons for switching to Acumatica Cloud ERP

Because the rules of Bank Indonesia for using Rupiah for transaction in business process

User Profile

Abel

Verified reviewer

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed October 2023

Avis acumatica cloud erp

good software that allowed me to manage my finances and pay my bills all over the world, plus it makes it easy to combine my financial and project management functions. on the other hand we are not able to provide information with much precision and these programs are very expensive for small businesses.

PROS

allowed me to manage my finances and pay my bills all over the world, plus it makes it easy to combine my financial and project management functions.

CONS

we are not able to provide information with great precision and these programs are very expensive

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Acumatica review

PROS

Automation and integration amongst various modules

CONS

the payroll module when I tried to get on with it it seem to be complicated

Reason for choosing Acumatica Cloud ERP

Future proof

amgad

Retail, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2023

my opinion about acumatica

Maintaining a safe stock balance

PROS

it has a lot of features and reports which make us avoid any un necessary customization

CONS

transaction tiers need to be more with less increase of fees

Reasons for switching to Acumatica Cloud ERP

because the usability of acumatica

Daniel

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Scalability

PROS

The scalability through customizations is wonderful. You really can change the system to look and function exactly how you want.

CONS

The vastness can be overwhelming for new users.

Natasha

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2022

Great Software

Benefits - Excel import and export Easily integrated

PROS

Easy access / easy to implement / Great customer features / Tracking of mails for Purchase orders and customer communications

CONS

Purchasing Function can be improved Promised date per line to be changed when Purchase settings are set per day Promised date to look at weekends

Jerry

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

Very satisfied user.

Customer service and shipping improvements as well as greater access to data for data mining.

PROS

Very robust, flexibility of software setup and the ability to download data into Excel or PDF files.

CONS

Reporting and getting to data can be problematic for neophyte users but for users with a reasonable amount of accounting and programming experience it is a dream come true.

Joe

Consumer Electronics, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2022

A Solid, Cloud-Based ERP System for Small to Medium Companies

PROS

The UI and navigation is very fluid and customizable. Any users experience can be tailored specifically for their role.

CONS

The role setup/management needs work. Roles are interdependent and become complex and difficult to manage as a company evolved.

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