Brightpearl is a cloud-based complete platform to manage inventory, accounting, orders, customer relationship management (CRM) and fulfillment across omnichannel retail businesses.

Brightpearl's inventory management feature allows retailers to view and manage their stock. The integrated accounting software allows businesses to create orders, process invoices and manage financial transactions. The software offers an end-to-end order management tool that helps businesses handle order requests from multiple sources and update inventory across sources in real-time. This ensures accurate stock availability on all sources and saves businesses from over-booking errors.

The workflow automation tool helps businesses give a fixed structure to their order processing and client interactions. An automated message is delivered via text and email to clients whenever a new action is completed against the customer's order. With built-in CRM capabilities, businesses can build a centralized customer database and process orders quickly from repeated customers. Other functionalities include supplier management, POS integration and custom reporting.

CRM
CRM
CRM
Home
Home
Inventory
Inventory
Multichannel BigCom
Multichannel BigCom
Orders
Orders

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



120 Reviews of Brightpearl

Overall rating

4.5 / 5 stars

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Abigail from Magnifico Jeans

Specialty:  Retail

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Very helpful software!

Pros

Using Brightpearl helped us in so many ways. It really made our daily tasks more easier. We could generate reports that we are needed

Cons

Actually, I just used this software recently that is why I do not have any big issues in it..

Review Source

Response: Tom, Brightpearl

October 2018

Hi Abigail, Nice to hear from you. Thank you for posting your review. It's great to hear how well Brightpearl has helped you; particularly in your day to day work. It's fantastic to hear that our real time reporting is giving you what you need too. I'm pleased to hear that you don't have any issues, but as you become more familiar with the platform, remember our global support team are there 24/7 should you need anything. Speak soon, Tom (Brightpearl)

Randeep from Aditya Birla Group

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Pros

The multichannel management software helps you to track orders, inventory of multiple warehouses and manage all your accounting and customer data in real time. You can access all your data from any location or device. The program is very easy to use and does complete justice to its price. The strong importing and exporting features has helped us save a lot of time. As the application is integrated with eCommerce and payment solution, it ensures fast order processing and great visibility. You can even send invoices and interact with your clients. The custom fields help to retrieve all the client details with ease.

Cons

The program seems incomplete and we encounter a few bugs. Server’s performance needs to be improved as the site crashes during peak hours. The customer service team is not at all responsive and they take hours to get to back to your concerns. The reporting features are quite complex and difficult to customize. An Android version of the tool is required. The Absence of multi-currency functionality and the search feature for products needs improvement.