--- title: "Cin7 Omni Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Cin7 Omni. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Cin7 Omni is a good fit for you!" source_url: "https://www.softwareadvice.com/inventory-management/cin7-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Inventory Management Software](https://www.softwareadvice.com/inventory-management/) / [Cin7 Omni](https://www.softwareadvice.com/retail/cin7-profile/) / Cin7 Omni Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/cin7-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/cin7-profile/alternatives/) # Cin7 Omni User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 602 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.1/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 328 reviews (54%) - 4 stars: 191 reviews (32%) - 3 stars: 37 reviews (6%) - 2 stars: 22 reviews (4%) - 1 star: 24 reviews (4%) ### Most mentioned pros - One of the biggest advantages for us has been the API, which allowed us to build custom side applications and tailor the system to our specific workflows. - Cin7 Omni's inventory management capabilities are very powerful, allowing real-time synchronization of inventory data to reduce stockouts and overselling. - Cin7 is our central hub for our business where our ecomm and wholesale ordering systems connect. ### Most mentioned cons - Lastly, the integration with HubSpot is very limited, syncing only basic contact and product information, which was another disappointment. - Support is slow and ticketed and often tickets go unresolved. - The reporting and filtering functions can be tricky to work. ## Cin7 Omni customer reviews Showing reviews 1-25 of 602 (page 1). ### Great all round inventory management and small business application that will give you 90% of what you need - Overall rating: 4/5 - Reviewer: Spiros N. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using CIN7 for nearly 12 years and have grown with the product. Our experience has mostly been positive, and the application has grown with our business, allowing us to do most of what we need from POs and manufacturing, all the way through to quotes, sales invoices, and integration with our Xero accounting package. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It is a great platform for small-business inventory, sales, and POs. Costing, invoicing, and simple production jobs are all included, which rounds off most of what we need for the business. Easy integration to Xero for our accounting. Easy integration to Shopify for our B2B and B2C sites. #### Cons Generally, the support is quite limited and slow - they have lost all flexibility. Online chat has a limited understanding of the product, and since we have been using it for over 10 years, we tend to know more than they do. We stopped using their B2B site and also their POS software. Both were clunky and limited. Found alternatives through Shopify for both. --- ### It has potential but ... - Overall rating: 4/5 - Reviewer: Liza T. - Verified reviewer: Yes - Industry: Publishing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered We’ve spent the past 8 weeks implementing Cin7 Omni, and while the platform has potential, there were several challenges that hindered our experience. We are a small organization with a team of just 10 people, and given our size, we couldn’t afford a third-party partner to assist with implementation. We were initially sold on the idea of having an onboarding specialist to guide us through the process. However, the specialist assigned to us, though eager to help, was new to the role. While he made genuine efforts to understand our requirements, his limited experience occasionally slowed down the process. At times, we felt that we weren’t getting the most efficient support and that the company could benefit from assigning a more experienced person to the job. One of the most frustrating aspects was the system’s tendency to give error messages when navigating between functions. This issue was frequent, and I often had to log out and back in to resolve it—sometimes taking up to 5 minutes to clear. Another key limitation is the customization of fields. We were disappointed to find that only text-based fields could be created as custom fields, and we didn’t have the ability to make them numerical or include dropdown lists. While we were able to get support for this from Cin7, it required significant persistence and was not a seamless process. We also ran into issues with the import functionality, particularly with Sales Orders. While the copy-paste feature is convenient, it only allows for importing product and quantity. Unfortunately, we were unable to import custom pricing, which became a major hurdle for large orders (up to 500 lines). Additionally, we faced challenges with branch management. The system defaults to a "Main Branch," which we requested to be removed and replaced with our actual branch. While Cin7 indicated that this was done, the Main Branch continued to reappear in forms. We later learned that the Main Branch couldn’t be removed, and we would need to re-import our entire inventory to make this change, which was far more time-consuming than expected. Our Shopify integration also presented challenges, particularly with the click-and-collect feature, which kept syncing to the wrong branch. Despite several attempts to resolve this, the issue persists. As a small team with only one physical store, we can only imagine how complicated things would be with multiple locations. Lastly, the integration with HubSpot is very limited, syncing only basic contact and product information, which was another disappointment. Similarly, the Shopify-Cin7 sync is restricted to a narrow set of fields. It would have been helpful to have a clearer understanding of what data is actually integrated before committing to the platform. Overall, while Cin7 Omni has promise, the support process and system limitations made it challenging for us to achieve the smooth, efficient experience we were hoping for. We hope that Cin7 will address these issues to improve the onboarding and functionality for future users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros -User-friendly interface that’s easy to navigate -Integration with Shopify and Xero -Copy-and-paste import feature (useful in many areas) -Centralized inventory management across products and locations -Cloud-based system, accessible from anywhere #### Cons -Onboarding support lacked experience and slowed down implementation -Frequent error messages requiring logouts to resolve -Limited custom field options (text only, no dropdowns or numerical fields) -Importing custom pricing into Sales Orders not supported -Shopify click-and-collect sync issues with incorrect default branches -Support team lacks deep understanding of business processes -Limited integrated fields across third-party platforms like Shopify and HubSpot #### Reasons for choosing Cin7 Omni Pricing, native integrations, good UI and onboarding feature. #### Reasons for switching to Cin7 Omni Wanted a cloud based inventory management system --- ### Cin7 is a decision we don't regret. - Overall rating: 5/5 - Reviewer: Elise E. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We started with Cin7 before the pandemic hit. They have you partnered with someone to help with set up and then when you go live. We went live April 2020. I missed having easy access to someone to help us, answer questions, do minor configurations that we saw we needed. After a few months, we went to premier level. That was the smartest thing. We had a direct contact, weekly calls, any tickets or requests were managed timely. After 6 months or so, "we got it", and have been on our own. Still send in random support tickets, but I am proud of our whole team that we know how to leverage the tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Our end goal was to use Shopify. Cin7 was the inventory management solution that made the most sense. We could also integrate with Xero and ShipStation. One transaction flows through the tool the same way, whether I start in POS, Shopify or Cin7 back end. Makes it seamless for our team to process. I trust the data. This is one source of truth. #### Cons We are an apparel wholesaler, so we have learned to look at style-color-size different. We would like to be able to scan both customer orders and inventory transfers or counts. That isn't fully enabled yet. #### Reasons for choosing Cin7 Omni Honestly, due to price. #### Reasons for switching to Cin7 Omni Automate business. Be ready for growth. Seek visibility and integrity in our inventory. --- ### Reliable Platform with Powerful API Flexibility - Overall rating: 5/5 - Reviewer: Mike T. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We have been using Cin7 Omni for the past 5 years, and overall our experience has been very positive. The platform has been reliable and scalable as our business has grown. One of the biggest advantages for us has been the API, which allowed us to build custom side applications and tailor the system to our specific workflows. This flexibility has made a significant impact on our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Cin7 Omni is its robust API and the flexibility it offers in the UI. Being able to customize certain workflows and fields, even in small ways, has made a big difference in improving our day-to-day operations and efficiency. #### Cons Overall, there isn’t much we dislike about Cin7 Omni, as it has been working very well for our needs. If anything, some advanced customizations can require additional setup or workarounds, but nothing that significantly impacts our day-to-day operations. --- ### Great Support! - Overall rating: 5/5 - Reviewer: Raegan C. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Really great experience, I felt really looked after and supported. [sensitive content hidden] helped me understand the process of what I needed to do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Technical Support Specialist - [sensitive content hidden]. [sensitive content hidden] helped me with a large project we have upcoming and how best to navigate it and ensure its systematic. Really grateful for the time and patience he had with me. #### Cons No cons to reportNo cons to report - The whole process was very helpful and insightful and I now understand how to manage this project --- ### Not suitable for my business. - Overall rating: 3/5 - Reviewer: Hugh M. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ever increasing costs for ever decreasing functionality and service. I have just submitted my notification of cancellation after 3 years using the system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Cin7 showed a lot of promise early on being able to sync to multiple shopify stores. Interface of the system is user friendly. #### Cons Unfortunately my data including inventory levels and value conti ies to be corrupted. When Iraise these issues with Cim7 support they fix the issue but never share with you what the issue is in the back end. Support is slow and ticketed and often tickets go unresolved. --- ### Great Product, Feature Packed, Helpful Support Team - Overall rating: 4/5 - Reviewer: Allan D. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Overall we love Cin7 and would be lost without the platform. We're mostly happy with the product but it would be great if they could address the intermittent performance issues and improve the help articles so they more clearly articulate what the "best practice" settings are when configuring the software for a typical business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cin7 Omni is packed with functionality and connects to all the common marketplaces we work with. The core functionality powers our eCommerce operations, inventory management and warehouse. The value delivered is significant and the capability would be hard to replicate with alternative solutions. #### Cons We have intermittent performance / loading issues with the system from time to time that usually resolve themselves within a minute or two and configuring the system correctly can be challenging given the level of flexibility the system has to adapt to your workflows but the support team are there to help guide you if you get stuck. I recently had a great interaction with [sensitive content hidden] in the support team when configuring my new Amazon Marketplace connection. --- ### Happy to be with CIN7 - Overall rating: 5/5 - Reviewer: Mindi C. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with CIN7 has been excellent. There are some areas that are not ideal but 95% of the program serves us well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Cin7 is our central hub for our business where our ecomm and wholesale ordering systems connect. Order management and inventory management quite good although we are using a consignment model and the dashboard does not really support us well #### Cons I find that when creating branches for consignment the dashboard reports SOH and available stock of all branches which is misleading - consignment branches means our stock is located with customers - therefore the SOH and Avail stock should be shown on the dashboard by branch or at least for the main branch, minus consigned stock --- ### Thankful for Cin7 - Overall rating: 5/5 - Reviewer: Jarred F. - Verified reviewer: Yes - Industry: Warehousing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Very Happy! I've learned alot about the software over the years and we are very pleaseed with Cin7 and the support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Support and how well the software works. I have full confidence in Cin7 Omni and look forward to the continued growth. #### Cons Not being able to create prefix # for orders. I would also like to delete old products of clients that we no longer are in business with. --- ### [sensitive content hidden] - Great Assistance - Overall rating: 5/5 - Reviewer: Darcie O. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Really positive and had a deep understanding of the issues. Not generic responses but solutions catered to the company's requirements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros [sensitive content hidden] super helpful and responded with great detail and speed in the chat. Really clear insight #### Cons Not the solution I was looking for but lots of alternative solutions provided to support our needs. Appreciate that --- ### Great software when it works - Shame about the slow and hard to access customer service - Overall rating: 4/5 - Reviewer: Karla A. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Good product in general - terrible customer service #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros As a complete inventory and order management system it is pretty good and easy to use and understand for anyone who has worked with ERP's before. I requires minimum set up if your business doesn't require any integrations. Easy to upload and download information. #### Cons If something "breaks" it takes forever for Customer Service to reply to your queries or issues, even critical ones. There's no-one to call, you can only create a case online and hope for the best. I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to you, all they say is that you need to create a case online and wait for an answer. This problem has gotten worse in the past 12 months. If it continues, we might look into changing software for our business. #### Reasons for choosing Cin7 Omni Value for money, particularly in terms of functionality. #### Reasons for switching to Cin7 Omni Previous system was outdated and didn't have support. Newer version needed to be set up and managed by consultants for the life of the product which would have costed a small fortune. --- ### The best all in one platform (trialled others) and service - Overall rating: 5/5 - Reviewer: Ben G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like. Issues solved Stock control. Selling via 5 channels is impossible to track without CIN7. Exact cost price - Paid in a different currency, need to add in extra shipping and handling costs, storage fees? no problem, it's all there, per item, per batch. +1 for Client manager Frankie, a true professional and educator. +1 For honest sales executive Shyam #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CIN7 Offers complete accountability of product traffic from purchase orders through to customer tracking numbers. Best components are the seamless integrations and 100% tracking costs. #### Cons Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like. #### Reasons for choosing Cin7 Omni Seeing first hand through acquaintances have nonlogical issues with inadequate support, couldn't ship orders for 48 hours #### Reasons for switching to Cin7 Omni They have many pros, but some areas are completely left out, with multiple platforms not being able to cross talk. Shopify integration isn't real CIN7 has all the pros. #### Vendor response Hello Ben, Thank you so much for this brilliant review! We are happy to know that Cin7 could meet your business expectations and that you had a pleasant experience with our onboarding team. We'll make sure to share what you've written here with our team. We look forward to continuing to work with you and to find as many ways as we can to help your business. Sincerely, The Cin7 Team Replied August 2020 --- ### Onboarding Experience - Overall rating: 3/5 - Reviewer: Paul M. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered My second onboarder [sensitive content hidden] was ablke to bring our implementation back on track after a rather damaging experience from our inital start. We were on the verge of cancelling our subscription and signing up with Fishbowl.We are have now commenced our live transisioning and look forward to this product and support services living up to our expectations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I felt that overall the procuct functionality and options was pleasently surprising.I look forward to trying to utilise as much as we can moving forward. #### Cons Our initial onboarding experience was quite herrific and I found the onboarding process not quite flexibble enough or detailed enough to allow us to fully understand and utilise the product to its best ability.This process delayed our project start date by at least a month.We were how ever able to move on after allocation of another specialist. #### Reasons for choosing Cin7 Omni As a result of our Head Office branch using this product currently otherwise you were running a close second place. #### Reasons for switching to Cin7 Omni XERO no longer was able to support our inventory requirements. --- ### Outstanding Support and Quick Resolution - Overall rating: 5/5 - Reviewer: Charlotte W. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] assisted me today and helped resolve an error that had persisted for over a month. Their prompt responses and efficient resolution made the entire process smooth and stress-free. I truly appreciate their support and professionalism. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The help feature is excellent, with agents available within minutes and ready to assist you to the best of their ability. #### Cons Sometimes there are connection issues where orders don’t export properly, or the system shows that an order hasn’t exported even though it actually has, which can lead to further complications. Fortunately, [sensitive content hidden] was able to resolve this for me today. --- ### Outstanding Service from [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Monique L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This feedback is in relation to the support I received from [sensitive content hidden] who was extremely, helpful, courteouos and professional when dealing with my enquiry via online chat today. [sensitive content hidden] intiated a video call to talk me through my issue and how to resolve in future which was extremely helpful - thanks so much - 10/10! --- ### Powerful System - Overall rating: 5/5 - Reviewer: Lucy Z. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Multi-channel management is also very convenient, helping with inventory and order management. It is a powerful software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cin7 Omni's inventory management capabilities are very powerful, allowing real-time synchronization of inventory data to reduce stockouts and overselling. Additionally, it seamlessly integrates with multiple e-commerce platforms and logistics services, improving operational efficiency. #### Cons Cin7 Omni's user interface can sometimes be complex, requiring a learning curve for new users. Additionally, the system has limited customization options, making it difficult to meet certain specific needs. --- ### Warehouse mangement system that has all the features - Overall rating: 4/5 - Reviewer: Loanne K. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Generally, this is a very useful system and once you understand how to use it, it is very beneficial. Even with the glitches, I would still recommend it, this product has so many different features, and I believe that you can find a way to run every warehouse, no matter how unique your systems are. This is a system that has so many features and you can use them all or just those that suit your needs. Cin7's onboarding is extremely expensive, but necessary, because setting it up right with someone to guide you is a must. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The most useful features in Cin7 is the ease of integration with Xero and Woocommerce. It was easy to connect and Xero connected easily. Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client. #### Cons This product is on the pricey side and at times Cin7 can be a little glitchy, such as when completing an invoice it does not always transfer to the Xero Dashboard immediately, or the stock transfers on a sales invoice do not happen correctly and it comes up with an error, yet still completes the sales invoice and I then have to go in an manually alter each stock item. Also in the Woo-commerce platform the client names on orders do not always come through correctly, the system always messes these up. #### Reasons for choosing Cin7 Omni It had the most diverse features and they seemed the most knowledgeable about warehousing. #### Reasons for switching to Cin7 Omni Tradegecko shut their system down. --- ### Its been emotional. - Overall rating: 4/5 - Reviewer: Anthony S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered It's been an emotional roller coaster. I will try and keep our feedback brief and summarise our experience. Firstly we are a small business trying to get ourselves ready to take bigger steps in to growth by implementing systems that can simplify and reduce overheads moving forward. I chose CIN7 as it ticked many of the boxes we were looking for and the promises made on the initial consultation reassured us that the on-boarding process would be taken largely out of our hands. On-boarding is where the trouble started. Largely due to the incompatibility and complexity of our existing systems the amount of time and man hours requited to get the data ready on our side has been enormous. So much so that planned "go live" dates were pushed time and time again. I found working with the support team in different time zones further complicated things. Whist our on boarder [SENSITIVE CONTENT HIDDEN] (more on him later) worked to our time, most of his support did not, so if there was a task he needed to outsource we would have to wait 24-48 hours for it to be resolved before we could continue moving forward. Due to the extraordinary amount of work that was required for us to carry out and issues with personal circumstances we had to take a brake from the on-boarding process. During this time, CIN7 deleted much of the work we had complied. This resulted in a complaint being raised and a consultation period to agree if and how we could move forward. Once the complaint reached the right hands, it was dealt #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The communication to Xero for accounting. Order management is okay and my experience is improving as we become more familiar with the system #### Cons The link to magento is awful and not doing what it should. This was a very important reason why Cin7 was chosen so I look forward to these issues being resolved. --- ### Comprehensive software package and easy to use. - Overall rating: 5/5 - Reviewer: Anthony P. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I wathe new version was very poor and extremely clunky to use. I spent over a year testing other 'Market Leading' software packages all of which failed in some key aspects and then a customer reccomended Cin7. That was over 5 years ago and in that time the company has expanded from 3 staff to 25 staff and i absolutely believe that Cin7 has been a key factor in that success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It does everything we need and everytime we think 'wish we could do this' we check the support Videos or speak to the superb 24 hour support and then we find that we can do what we want. Links seemlessly to other software packages like Xero and Shopify etc. All my 25 staff from the 66 year old to the 18 year old find it so very easy to use and on the job training saves us £1000s in lost time. #### Cons I would like to be able to either produce bespoke reports or pay a consultant to produce these reports. ie a Price List. Also i think you should be able to restrict staff from having acess to certain information. #### Reasons for choosing Cin7 Omni It either does everything I need to run a multi million pound business or integrates seemlessly with other soiftware. Whenever we have problems with Cin7 the support is superb and 99.9% of the time it is actually operator error not the software at fault. I'm hate praising Cin7 so highly in case you put the prices up. #### Reasons for switching to Cin7 Omni It was a Doss based product. --- ### SLICK STOCK MANAGEMENT SYSTEM - Overall rating: 4/5 - Reviewer: Kate D. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros There's a lot to love about CIN7. For the most part this is a very slick, well thought out system that is easy to use with many powerful features that allow you to easily manage your inventory whilst having relevant and timlely stats at your fingertips. The dashboard is a fantasic snap shot of where your business is day to day. Using CIN7 on a daily basis I am impressed with how easy it is to use and how intuitive most of the functions are. It was very easy to integrate with our Woo Commerce site and with our Xero Accounting System. We also required a few tweaks in some functions/forms to suit our business and these were accomodated to make the system more relevant to what we do and how we operate. Apart from the system itself their other big asset is the customer service. I was beyond impressed with the care and attention we received from our onboarding specialist. We had a few set up issues along the way but these were sorted out in a timely and courteous manner, nothing was too much trouble and we really felt like we were supported during the set up phase. We have only been live with CIN7 for a couple of months but so far we are very happy with the way the system is performing and it has definitely improved our productivity. #### Cons The B2B portal is quite outdated but this is something we believe is going to be updated by CIN7 in the next few months which will make this feature much more usable and current. There were a few things which weren't customisable enough for fashion but the CIN7 team came up with workable solutions for all of the major issues we had. #### Reasons for choosing Cin7 Omni Ability to integrate with Woo Commerce. Customer service and ongoing support. Ease of use and features such as dashboard, B2B portal, CRM, POS. #### Reasons for switching to Cin7 Omni We made the switch to CIN7 because we were having issues with Indigo 8 integrating with our Woo Commerce site. We were told that integration with Woo Commerce had been tested and that they could integrate easily with Woo. But once we starting working with them and experiencing probems it became glaringly apparent that this was not the case and that we were basically the test dummy. We persevered for nearly 2 years but were experiencing ongoing problems that affectged our business, customers and productivity. The customer service was sub standard. Issues were not being taken seriously or being resolved. #### Vendor response Hi Kate, Thank you for your awesome review! We are thrilled to hear you're having a great experience with our software and feel well-supported by our team. We look forward to your feedback once our updated B2B portal is in place and thank you for being a Cin7 customer. Replied March 2020 --- ### Cin7 Review - Overall rating: 4/5 - Reviewer: Chris N. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered We started using both Xero & CIN7 in January 2014 and so far, both systems are working extremely well for us. We have two business units. We roast and package coffee locally here in Australia as well as import a premium finished coffee product from Europe. Cin7's ability to produce a customised system has allowed both business units to seamlessly integrate with Xero. Our production module within Cin7 allows us to accurately record raw materials and WIP so as to correctly transfer our stock position into Xero. Additionally, the BOM module really supports our customised selling strategy by allowing us to take different products to make up a customer specific final package. There are numerous benefits of this module which include detailed packing slips to ensure accurate picking, summarised invoices so that the customer receives a neatly finished invoice and very importantly, accurate costings. Cin7's foreign currency and freight allocation capabilities has also allowed our imported products to be accurately record in Xero. On the front end, our B2B module built by Cin7 has resulted in efficient order taking that integrates into Xero with the push of the data transfer function. This is extremely efficient during the bank reconciliation process. The main area for improvement revolve around Cin7's handling of gst free products.We had some teething problems on both the purchase and sales side of things as the majority of our products are gst free. However, by working closely with the Cin7 support team, we have been able to resolve this from both a recording of revenue/purchases and reporting perspective. I would definitely (and already have) recommend Cin7. A cost effective and efficient customer and inventory management system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Vendor response Hi, thank you for the 4 star review! It's great to hear that Cin7 and Xero have been a great asset to your business! We look forward to the continued support and value you as a customer. Replied August 2016 --- ### Initially excited but have been let down in too many areas to be happy. Looking for other options. - Overall rating: 2/5 - Reviewer: Bruce C. - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered It's cloud based and can be accessed and used from anywhere. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros New Zealand based with local offices. They do run training sessions hands on and say good things. Inventory side works okay. #### Cons The POS can't cope with our volume discounts and is unusable. No action to help us with that though we have pleaded with them for years. We're expected to change the way we classify quantities to fit their system, not fit the system to our needs. Also the "product cost" figure loaded against the product gets changed by the PO's. As product is sold and shipped the cost is pulled from the PO's in FIFO order and it changes the cost against the product. I want to load the "cost" then monitor our purchasing against the expected cost, not be driven by the system. Also, when Cin7 make changes to their software we often have very negative events happen that have no obvious connection to the change they made and they have been slow to help rectify. We are also not sure that the Cin7-Xero link works properly. We have seen historical "changes" happen to COGS in Cin7 vis-a-vis Xero back for two years with no apparent explanation. We're talking hundreds of thousands of dollars differences in the COGS figure. The charges they make to us to use the system are escalating and seem out of control. When trying to contact them about charges they don't have an "accounts" department. Really? It seems to be charge what they like and ignore the queries. #### Vendor response Dear Bruce, Sorry to hear about your experience. Our accounting specialist is already in touch with your accounting specialist to resolve some of the issues. There are certain software functions which are developed using accounting best practices and so COGS are calculated based on the cost entered during the purchasing process. This practice is accepted industry wide and being a SAAS company we have adopted this keeping it consistent across all our customers. We are working on your specific requirement about POS discount and one of our subject matter experts to give you an update on the progress. We take customer service seriously and would like to work with you to find an appropriate solution Replied June 2018 --- ### FMB Review of Cin7 - Overall rating: 4/5 - Reviewer: Deklan D. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has definitely improved the operations within our business even though we have and continue to have a few teething problems. It is the best system I have worked with over the years and hope to continue to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Many features to allow for BOMs and dispatching of Kit products which has been much easier than other systems we have used. WMS is a brilliant feature. More features keep getting added which is great. Onboarding was brilliant. #### Cons The support after the initial set up period dropped of significantly and often need to find work arounds for how our business operates as I am told Cin7 don't support that feature. Occasionally I actually do find that feature in Cin7. Unable to save fixed breakpoints for suppliers so I find I am always having to double check Purchases orders as the costs seem to randomly change. Online help sources seem to be sometimes out-dated and this has caused errors to happen within our system, while getting the issues fixed I am told it is my user error even though I can find no source which says what I have done would cause any issues. #### Reasons for switching to Cin7 Omni Cin7 had the virtual stock feature for Kits. --- ### Great overall Inventory Management system. - Overall rating: 5/5 - Reviewer: Penny G. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's more accurate and more robust. Also easier to do bulk updates of inventory counts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Overall I like that it provides a robust inventory management system with room to grow. #### Cons The one thing I would love to see is for them the make it easier to add all available variant to a purchase order at one time. #### Reasons for choosing Cin7 Omni It allowed us to stay in the same family of products. #### Reasons for switching to Cin7 Omni We needed more accuracy. --- ### DO NOT USE CIN7 - No Telephone Support!! - Overall rating: 2/5 - Reviewer: Ed G. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Software is good but the company's attitude towards its customers is very poor, they don't care about you or your business's success, you just represent money in their pockets. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Cin7 initially offered us a great package, it has a lot of features which are great for running our business #### Cons The person who onboarded us was not great and wasn't a great experience, but the worst thing of all is that they've recently REMOVED PHONE SUPPORT. Considering we rely on Cin7 to run our business this is hugely counterproductive for us and we have to rely on an absurd ticketing system which makes resolving issues very time-consuming, frustrating and drawn out.When another equivalent platform shows up in my inbox I wouldn't hesitate to investigate and jump ship if it meets our needs, Cin7 is just another money-grabbing corporation that couldn't care less about its customers. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/cin7-profile/reviews/?page=2) --- Cin7 Omni Reviews, Pros and Cons - 2026 Software Advice