Overall, Connex was fairly easy to set up. It took some trial and error to ensure the orders were coming into QuickBooks properly, but once we got it right, it was set it and forget it! Their customer service is helpful and accessible.

What I like most about Connex is that it is reliable. Each week, we manually sync our orders from Big Commerce into QuickBooks. We rarely have an issue, and if we do, it's usually because we forgot to enter a new product in Quickbooks for Connex to be able to find it.

Sometimes the error codes aren't clear so we have to contact Connex for help. Each time we do, they are helpful and get us back on track quickly.

Connex has worked with us to keep our costs in line with our usage. Which has been extremely helpful, since we have not found any other product supporting 1shoppingcart.

Saves on labor cost for data entry. Import works well with easy to adjust mapping of item lists.

Costs keep going up. Our name list is individual names, sometimes our clients enter sales with a middle initial that throws off the name matching in the import. I can merge the names in QBO, but the duplicate is never really deleted from the QBO customer list.

Do not waste your time with this vendor. I promise it will be the worst customer service experience you have had with a software company (and we all know the bar is very low). I used their software for 2 years and ultimately they disconnected my account when they could not resolve the synce problems we were having. Just absolutely terrible. How about fixing your software? Try Webgility.

I actually spoke with someone at Connex only two (2) times: Sales demo and Install. After that, when they had issues, they would not answer the phone or emails. They have the WORST customer service in the world. Absolutely terrible communication and follow-up.

The biggest "miss" is that they have no customer support. Only an occasional email after the "help" ticket is created. I would give them a negative score if that was possible. Do not waste your

Connex has earned the position as a strategic and integral part of our software operations.

The feature set is robust and complete for automating Quickbooks with major store hosts, major shipping platforms and major marketplaces (like all flavors of Amazon). The setup is logically laid out; they'll help you with it during onboarding, but honestly I was able to figure out most of it on my own. They are continually working on improvements and their support is responsive. Honestly I've used 2 other similar platforms and reviewed at least 3 others - this one has non of the limitations or sticker shock of the others, runs quickly and automated. We are mostly in set-it / forget-it mode (the BEST kind of software).

The old user interface was less of a dashboard and more of an menu list. The new user interface, however, looks superb!

Overall, Connex has saved our company thousands of hours and we wouldn't be able to survive without it! The software pays for itself since we were manually processing all our website and Amazon orders into Quickbooks. Now with it automated, we no longer have any accounting errors! I highly recommend this for anyone who does a large number of Amazon or Shopify orders! 100% worth every penny!

Connex took Breeo from manually processing our Amazon and Shopify website orders to automatically doing it! This has saved us thousands of man-hours this year alone! Connex pays for itself and we wouldn't be able to survive without it. We use Quickbooks desktop for our accounting service and sync daily!

Once you have it all set up and running it's perfect, however, it can be a little tricky getting it set up and making sure orders are getting processed correctly. The onboarding process was smooth and just had to make minor tweaks after.