Ecomdash Software

We are a small e-commerce store with a small amount of team member, and inventory takes up a large part of our time, especially when we run our store on several channels, like Wordpress WooCommerce, Amazon Stores, drop ship vendors. Once we learnt about eComdash, it solved all of our problems. All the inventory reduction or counts are automated, it also syncs all the data across from our websites, which is wonderful. Saved us tons of time and labor cost.

Pros

EComdash is super easy to work with and it helps us-- a small e-commerce company with several channe

Cons

Some functions of eComdash is pretty robust and sometimes it gets me super confused. Like for reporting function it shows several that all sounded the same but I don't really know if the things I need will be inside of until after I run it and wait for 5 minutes until the report is ready to see if I actually ran the right report. So maybe, a preview of reports would be helpful.

Pros

Once you understand the logic of the software it is excellent. We actually like that we can make changes at the marketplace, and simply have Ecomdash import the revised listing changes. When using other platforms we found that making changes on marketplaces directly would sometimes break the functionality between the two platforms. Not so with Ecomdash.

It has fabulous import/export features for products. The multi-Channel sync works really well. It has a bundle feature that we use all the time. It's really easy to list to all the marketplaces.

The UI is actually pretty good. Some have complained about it, but we have used a lot of other platforms, and this one works as good if not better than most. The product search function is excellent. It is actually way superior to any website platform product search we have ever used. It finds the products instantly. They should sell the search code to some of these shopping carts companies who have horrible built in search (All of them).

The Price is so affordable. It's pay as you go. Super reasonable rates, and can leave at any time. No stupid contracts, no BS! We love that.

We have never had any trouble with Customer Support. They always answered questions relatively fast, and it was always a qualified individual answering the questions.

Cons

There are a few minor integration things that are missing. Such as a few eBay options we can't select. There are a few marketplaces we would like to list to that they are not integrated with.

It would be nice if they had 24/7 Support. But not a big deal.

Pros

Thanks to Ecomdash, you access many features that make the order management better: the ftp synchronization will allow you to know the inventory of brands/distributors, same thing with EDI. This way, your system will be up to date at each time. Also, you can send orders to the supplier automatically with the cvs file feature: that's a super smart way to automatize and order process.

Cons

It can seem a bit too complex as there are so many features and you may not use them all - the UI is not so good (many windows) but you have to get used to it. Also it takes some time to set up with the IT Team, as you have to establish ftp feeds with brands and suppliers. Sure it's more powerful than softwares like Ordore but it requires more efforts to set it up.

Pros

Price point was good for similar services, that is if it worked. No limit to the number of channels tracked.

Cons

Poor interface. Confusing to setup, and I am not inexperienced. Poor documentation and no customer service. Tried to reach out with no response, start to get canned emails from the CEO after trial expires.

Balancing inventory when selling on multiple channels is all but impossible to do manually with any type of volume at all. We sell quite a few low volume or single quantity items and we have to keep the inventory in sync across all channels to prevent overselling.

Pros

The sync inventory frequency. Some competitors only sync once an hour, if you are selling multi-channel this can lead to overselling.

After months of researching and interviewing companies for the best software solution, we chose ecomdash. That was over a year ago now, and we've never second guessed our decision. It provides all the functionality we need to keep our business operations organized and centralized.

Pros

What I like most about ecomdash is it is one central stop for all the functions our warehouse does. From inventory management to listings to shipping - ecomdash does it all.

Cons

Customization. I wish there were a few more options to customize the look and functionality. For example, custom reports, custom dashboard, custom pick-list and packing slips. Every business has it's own idiosyncrasies that it would be great to have a software that could meld even better to my unique business model.

Pros

Price point compared to competitors. Ability to tie into other marketplaces. APIs that support automation. We can leverage our USPS account with Commercial Plus pricing through Endicia. The platform has the ability to manage multiple marketplaces in a relatively intuitive fashion. In theory, it will support the Mandrill plug in for delayed emails to customers. We have not gotten this functional yet. The support staff is generally speaking very helpful (although solutions take days/weeks sometimes). We had some issues with one of the APIs and they managed to implement a work around to accommodate our Woo Commerce website. This was a big deal and really allowed us to continue to use the Ecomdash platform. The methodology of Paid Orders- Ready to Ship versus Unshipped Orders empowers us to use automation for pulling inventory out of our POS. This is one of the most important features for our particular configuration and needs.

Cons

GUI does not give very much control over the sorting of orders. Therefore it is not as efficient as it could be. There are performance lags where the user is waiting for the GUI to catch up after a click (this has been recently improved to some degree). Printing labels does not support direct to the label printer. Therefore it pops up in a pdf and then you print from there. This slows down the process and is inefficient. The customization of packing lists is very limited. In particular, the logo size limit and text count limitations need improvement. Also the packing slip does not support shipping charges or ancillary charges/credits. A discrepancy on a packing slip/invoice can lead to customer complaints. We have had intermittent issues with time outs through the APIs. we have added code as a work around but still have issues on occasion.

It truly brings your vision together and automates all of the parts that the business basically runs off of.

Pros

How it allows me to do exactly what I needed to accomplish in order to launch the new business. It allows one to view and manage their entire inventory in one place. Definitely worth the investment once you see how automized the system is.

For anyone who sells on multiple sales channels this product is invaluable.

Pros

That it is integrated with all the sales channels I use--eBay, Etsy, Shopify, and Amazon, and as I grow I may expand to others. Customer service is responsive and they offer a LOT for an economical price. I'm a lapidary artist and make one of a kind gemstone focal beads and it's just me and a half time office assistant. I couldn't possibly manage selling on all these channels at once without a service like ecomdash. I've sold on eBay for 18 years, Etsy for 8 years, Shopify for 1+ year, and on Amazon for 2 months. Amanzon has suddenly become my biggest and best market! Ecomdash lets me try new sales channels with minimal effort while keeping track of inventory.

Cons

There have been numerous challenges with integrating my Etsy listings and there have been multiple times over the last year when I have sold an item on another channel and it was not deleted from my Etsy channel. This rarely happens with the other channels but Etsy has had repeated problems. I'm not sure if the difficulties come from Etsy or what, but ecomdash tech support always comes through with a fix in the end. I understand that these platforms are always changing so a service like ecomdash has to play catch up when these issues occur. They're also dependent on their users pointing out the problems as they arrive and they do their best to fix them prompty.

Pros

There are a lot of features in this app- it has tons of marketplaces integrations although not totally integrated. for the price, there is nothing like it out there - although many other companies are now offering what they do. Two years ago there was no low cost alternative like they had.

Cons

Marketplace integrations are not what they seem. Pushing the data to the integration and displaying the data, rather than interacting with the data is still considered an integration.
We have multiple sources of warehouses and haven't been able to straighten it out with their team on implementing / combining the same sku across multiple vendors.

Pros

It is very inexpensive inventory software and works well with all the selling channels we are currently using ( Etsy, Amazon, Shopify and Walmart).

Cons

Pricing update and accounting functionality need some improvement. When a order was cancelled from some market places, the cancellation info would not be posted back to the ecomdash and you have to cancel it manually on the ecomdash's order dashboard.

Everything I need regarding this aspect of our business. End to end solution.The platform is very robust and takes a little getting used to but the learning curve isn't all that bad.

Pros

What I like most is the awesome support staff they have in place. Always there when I need them and always have the answers. Phone support is really important to me. No emailing support@... and waiting a day to hear back from someone.

Pros

The product is cheap, but you get what you pay for. The customer service was horrible and nobody knew what was going on.

Cons

They messed up my inventory, I'm still trying to fix the problem and it's been months. The person who helped me with my account had no clue what he was doing either. They also tried to keep billing me after I cancelled the service. I never write reviews this bad, as I try to give companies or people the benefit of the doubt.

I have a small home based craft business that sells on Ebay and Etsy. I needed a way to keep track of inventory, sell on multiple channels, and not break the bank. Oh did I mention that they had to be patient?
I've been with Ecomdash for over a year now. I'm still happy with my decision.

Pros

Price, yearly pricing opportunities now, not limited on channels. The staff has always been helpful and supportive.

Cons

Things are always changing and sometimes that can be a challenge because I am just one person but I can't complain too loud because they are always improvements.

Advice to Others

One of the things I like about this group of software designers is that are open to suggestions. See something that could be better? Ask and you'll probably receive.

I have been reporting a bug that have been driving me insane for about 2 years now, they keep telling me it will be fixed soon, but it is not being even worked on.

The bug is in the restocking inventory module where everytime you add a product, the screen reverts back to page 1 . for more details please refer to the multiple emails that I explained in detail and it turned out I was just wasting my time.

This is just one example but all through out the website there are little quirks like that, that drives me insane.

This is soooo #$#$@$# annoying please fix it

Other than that the service works great, but there are so many little bugs that you guys dont seem to care about

At first, the software was extremely slow to load. Tech support made an adjustment and it's much better now. The software is a little complicated & time consuming to use.

Pros

Lots of supported marketplaces.

Cons

It's very confusing and requires a lot of steps, in different places, to create new products and shipping orders.

Advice to Others

Try to simplify. Keep all the order sales & shipping information on one page. Too many steps to create inventory.

First of all, Ecomdash is the absolute best value out there if you sell on the marketplaces they cover. And I have evaluated 6-7 platforms in depth. That being said, it has some real shortcomings.
The Pros: Great Customer support, easy to use, efficient and logical back-end, clean user interface and it works without glitches.
Documentation is thorough and well-written.
If you are good with spreadsheets, ECD offers excellent capabilities to upload and download information. Really superior to all others in its range.
If you sell on Amazon, ebay and a website, ECD will work great and the price can't be beat. Go for it!

Cons: Useless reporting: you will have to get your facts and figures somewhere else, or link many many spreadsheets together. It's like a black box for sales information. They have about 40 different very narrowly-focused reports which are not flexible enough to answer more than one small question at a time, so you will have to download a million of them. They do offer to create custom reports, and that could help. Does not track Amazon FBA returns, last I checked, so if you're return rate is above 2-3%, you're just not going to be able to accurately track your sales through ECD.

Listing doesn't really work. Can't create ASINS in Amazon, so if you have brand-registry, forget it. Does not list variants to BigCommerce, last time I checked, and did not list variants in general, so if you deal in different sizes and colors, the listing facility may as well not exist. NOTE: Limited/Phony Listing capabilities is the norm for ALL programs that cost less than about $/yr upwards. But you need to ask the questions and not go in believing the bullet points on the landing page, then you can fit Ecomdash realistically into your workflow. The devil is in the details.
I tuned out after a few broken promises about integrations and updates, so they may have fixed some of these issues, but you MUST ask specific questions.

We switched to Linnworks, which has some of the same issues, because we needed a more European focus and because of the utter inadequacy of the ECD reporting module. All in all, though, Ecomdash is an excellent program and company in a very muddled field. Recommended.

Pros

See above

Cons

See above

Advice to Others

Great platform for a business with low or medium complexity.
This is an excellent inventory management software. It has extremely limited listing and reporting capabilities, so you'll probably need to incorporate those into a different part of your workflow. Customer service does make up for many of the shortcomings, especially if you are new to this field.

Nice piece of software but it lacks some basic features like variation listing. They are adding new features all the time. If you are looking to manage inventory on multiple channels and easily update inventory from suppliers it is great. Customer service is usually fast and their knowledge base can answer most questions.

Areas that need improvement are listing to channels, automatic price changing on channels, business rules to allow product data to be manipulated easily.

Overall I like Ecomdash and hope they continue to grow and add features

Pros

Inventory management
Supplier management

Cons

No variation listings
No business rules to combine data
Can be a little slow at times

Advice to Others

Been with them for a couple of years and they are going in the right direction

I have used ecomdash for years and could not imagine running online e-commerce sites without it. If you sell on multiple channels - ecomdash is a MUST HAVE.
The sliding scale pricing is perfect for new businesses. The customer service is AWESOME! Inputting new products is a breeze. Reports are great.
You will WANT THIS!

I have been searching for inventory integration that really works with minimum effort for my 3 online stores. I finally found it with Ecomdash. I love it. It saves me at least 10 hours a week in keyboard time and headaches with overselling. Dont wait get it now

Pros

Quick set up. Quick site updates

Cons

Sometimes slow to search for sku's