Ecomdash Software

Tech support is nothing but excuses.

We never did get it to work fully and lost sales while we tried. They promised more than SellBrite, but in the end, Sellbrite was far more reliable.

Pros

It's hard to find some positive. We put a lot of resources into the software but had to abandon it for something else. They promised automation, but it never worked and there was always an excuse, a new one with every ticket.

Cons

We understood it better than their tech support people, who often can't comprehend the issue at hand. They seem focused on making excuses for flaws in the system rather than solving them. Inventory never worked right and after failing to make pricng work they admitted they do not have dynamic pricing at the listing level.

Highly capable with a learning curve

Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can.

Pros

Ecomdash handles multi-channel inventory is a more comprehensive and flexible way than any other software we’ve tried.

Cons

The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly.

Excellent !

Very pleased with ecomdash

Pros

This software is excellent for our needs. Allowed us to easily integrate all of our online stores. Worth every cent.

Cons

It took us sometime to figure it out. A normal learning curve.

Excellent Program for Managing Multiple Storefronts

We had several storefronts up and running when we found ecomdash. One could not be directly linked to ecomdash but we managed to connect through ShipStation with manual uploads from the storefront. We went through several iterations to eliminate double entries of orders but the support staff patiently worked with us to resolve all the issues. Every time something comes up we get responses same day or next day. Sometimes chat, sometimes email but always promptly and courteously. We have tried other programs but none can measure up to the features and support we have with ecomdash.

Pros

If you only use ecomdash to synchronize inventories among online storefronts, it is the best money you will spend. But ecomdash is much more than an inventory management program. There are also well designed modules for listing management, order management, and reports. At a glance you will be able to see which products are listed on each of you storefronts and which are not. Pending and on-hold orders are readily viewed and those with problems are highlighted. Reordering inventory is simple whether by supplier or for all items meeting your predetermined reorder point. There are so many valuable features to ecomdash you will always check it first.

Cons

There is a learning curve to ecomdash. There are so many bells and whistles that it takes awhile to get the feel for the logic. The process for listing new products on various storefronts needs work but some of the limitations are created by the storefronts themselves. Example: to list on Amazon you must already have an ASIN so you must create the basic listing on Amazon. Otherwise you are limited to tagging on someone else's existing listing.

Great Support Staff

Ecomdash is helping me improve my business by allowing me to manage multiple sites from a single interface.

Pros

The software takes time to learn and understand. The best part is the support you get from the support team. They respond quickly, the schedule a call feature is really nice, and everyone of the support staff I have dealt with have been very helpful and supportive.

Cons

The system takes time to learn and it could use a few more features; however, by and large it works very well.

Worst Inventory Management System

Please do yourself a favor and try other inventory management softwares. I can really recommend Boxstorm. They are really great and also have an app for android & ios for scanning your inventory.

Pros

- nice gui
- they have some features

Cons

- cant change currencies
- not able to connect to my storefronts proplery (they have the feature, but it did not work for my amazon accounts)

Clean Interface, Great Customer Support!

Gaining an overall view of my inventory and a PO solution

Pros

Clean, simple interface. Gives me what I need.

Cons

Occasional glitches, sometimes a bit slow to load a page

One way street only and DOESN'T work with woocomm automatically .

Negative Negative - good selling pitch - if there claims worked.. too bad

Pros

WOULD have been a great idea, if it worked

Cons

Only works one way - you can't update orders on ecomdash and have those changes go back to amazon.. also woocomm doesn't work... it worked on sales pitch - but not now. Chat supports says you have to manually enter woocomm orders no API and even after that - you can NOT update orders and have it sent back to woocomm.. maybe good for inventory, but NOT order handlling...

Still waiting for refund - but they have to TALK to you first -- still waiting for call!!

Truthfully, not worth the price

Pros

We didn't have a software program tracking our warehouse inventory before ecomdash, but now we do!

Cons

Since we've been using the software, we've had several glitches causing hiccups in our inventory counts. When something ran out of stock, it doesnt show as out of stock so it wouldnt show up on our reorder sheet. Had orders waiting forever due to this problem

Free trial is just a bait.

Pros

I didn’t use it much. Although it might be useful in some ways, I completely not satisfies with customer service.

Cons

“Free trial is just a bait, they start charging without giving any notice”

I have started a free trial with them, which gave me 2 months of free usage, and it required my credit card to activate it. During the trial period, maybe I used them for a few times and then left the portal. After several months when I checked my credit card, I realized that they have charged me for the past 6-8 months. I immediately contacted them for a refund, they refused it saying that it is against their policy. I tried all the ways possible to get my right, even finally their CEO called me, however he also didn’t help me, saying that if he helps me, he would have to do the same for others who has the same issue as me. And I told him that even million dollar companies or banks inform their users before charging them, and if something happens by mistake, they can help for customer satisfaction.

That was my experience with them, just to let others know it in advance before creating an ecomdash account.

Did both our physical AND online store!

Definitely convenient for those who have brick and mortars but also want to expand online as well without having to get extra equipment or learn more softwares

Pros

Probably the first POS system that lasted the longest with us! Since it did both our physical store and online store as well! It made us so much easier on us because we were tired of having to use two different systems for our brick and more then ecommerce.

Cons

It’s great and all but since it does both I feel it may have stretched itself out too thin where i didn’t have the full range of motion but not a big complaint or big deal since it still did what I needed to do.

Very happy

very good. works well.

Pros

does what we need it to do. very good onboarding and customer support

Cons

would be good if it supported more Aussie/international store fronts.

High quality inventory management software

Pros

It is a very good inventory management software for small and midsize firms.It is also easy to use software.

Cons

It is mainly for small and midsize firms, should also enhance it for large firms. otherwise it is a good software

Finally, something that ties all the marketplaces together!

Pros

Works with all the major marketplaces. Works with Quickbooks online. Perfect for a small operation to help with listing to multiple marketplaces and some major shopping carts, helps with order processing and shipping. Not too hard to put together.

Cons

It is very much do it yourself for the set up process. For a small number of SKU's this is a perfect fit. For larger numbers of sku's not so much. Also there is no easy way to add a back up supplier to your inventory items.

Great Product for the Price

Pros

We have had a favorable experience with Ecomdash. The inventory syncing is reliable and order management is pretty seamless. The customer support has been great (generally speaking). Overall we have been satisfied with the software and support. Overall Ecomdash has empowered us to affordably expand our 3rd party marketplace presence and we expect to be adding 3 more marketplaces over the coming months.

Cons

There is sporadic periods where the software has significant lags (especially in the shipping GUI). This reduces productivity and can be rather frustrating. We would also like to see future enhancements to include more sorting capabilities with regards to the shipping GUI. If they can enable the tags to display (and be sorted) then we would have more control over the shipping process which would further increase productivity. Also the tags displayed could empower us to quickly manage another internal process. This issue may be more specific to our needs but it is the short coming for our business.

Really good inventory management software

Pros

It is a inventory management software which provides end to end solutions.It is good for small and midsized businesses.

Cons

There is nothing which i dont like about this software. Just that they should add features to target large firms aswell.

Great Customer Support

We are very pleased with this software and their extremely fair pricing model!

Pros

We have been using Ecomdash for about 6 months now. The provided resources answered most of our set up questions and we started our learning curve with only one sales channel. As we added more sales channels, and as we asked more of the software, we found ourselves needing a bit more help. We initiated a "chat" within the Ecomdash dashboard where the support person (Catherine) initiated a support request with their support team. As it turned out, it was determined that the feature that we were trying to access required a software update fix. The support team followed up and quickly notified us of the fix. Catherine became available again, through chat, to help walk us through the required steps. GREAT customer support and everything now works perfectly!

Cons

So far, we have no "cons" to report. We do realize that as we ask more of the software and as we utilize more of its capabilities that there will be a learning curve. We are just grateful that the customer support team will be there if we need them again!

Still on the fence

I haven't had a chance to really take ecomdash out for a spin yet and put her to the test to see what she's capable of and what she can do functionality wise but all the tools that I need appare to be right there in the dash at my fingertips. If her functionality is what I hope I think I'm going to be in a long lasting relationship with ecomdash

Pros

I've found the customer support to be outstanding, They have gone all out in every way possible to assist me with getting started, extended my free trial, offered me a discount price while I get a feel for and learn how to use all the tools available ect.

Cons

I found it to be a bit complex and almost overwhelming at first site, but I think that is just because I've got so many iron in the fire already and wasn't really prepared for learning a new system and platform, thus I think any con's I mention is all on me, and not any fault of ecomdash.

Just Start Just happy

Pros

- Clear help database
- Quickly assistance
- Easy to use
- Many market place available
- Possibility to personalize

Cons

Nothing to tall about, i wish like taxt also in Italian but isn't mandatary . I hope introduce Prestashop implementation soon

Ecomdash is very intuitive to use and has strong customer support.

Pros

I like the way you can link inventory from multiple sales channels in one database. It has a simple layout that is easy to use and it is very helpful the way they keep histories of downloads, imports and exports. Also, when you call customer service you always get someone who is very knowledgeable of the product.

Cons

We're still learning how to use the program but so far I don't see any major shortcomings. If I had to say one it is a little confusing how a parent product is shown as listed on a storefront but the variants that we are actually selling are not listed on the storefront when they actually are being sold on these storefronts.