Ecomdash is a cloud-based inventory management system that integrates standard inventory management features with order management and shipping management capabilities into one platform. It designed for small to midsized online retailers who sell through multiple channels.
Key features of the system include multi-warehouse dropship management, multi-warehouse inventory management, barcode scanning, barcode generation and more than 40 reports, including restock forecasting. Users can also tag products and organize them in the system by different categories and groups.
With Ecomdash, users can automatically sync inventory levels across all of their channels and customize their inventory rules for each channel. Ecomdash integrates with Amazon and eBay, allowing users to easily list products for sale on both channels. The platform sends and receives data from online sales channels, suppliers and fulfillment centers, giving users increased visibility over their retail operations. Users can also integrate Ecomdash with major ecommerce shopping cart services, such as Magento and Shopify.
Ecomdash is operating system agnostic and will work with most web browsers. A mobile app is also available, and the system offers API capabilities. Ecomdash is priced as a monthly subscription at different tiers based on the user’s volume of orders.
Rob from Linda's Gifts, Inc
Employees number: 2-10 employees
Look, if you understand what marketplaces need to have listings post and all you need is basic inventory control, this is a 5 star product. I hover between 3 and 4 stars because there are glitches involved in the listing creation process and when you ask support for something, they take forever and repeatedly ask questions you have already answered.
Inventory control and ease of use in that respect - A+ valude for your money
Listing creation- eBay- B-, Shopify- A, Walmart- C+, Amazon (us, uk, ca)- D (not an F because if an ASIN exists, it will post your listing but if you are creating a new ASIN, you can not use ecomdash)
While support is courteous, the response for legitimate questions takes a long time and often yields inaccurate results. In English, you ask a question and wait up to 2 weeks for an answer which may or may not help. To use ecomdash, you need to have a bit of a puzzle solving brain or a level of patience that surpasses Gandhi.
Having said all of this, while I am critical of many things, I can honestly say I do not regret switching to them. I have paid a lot more for far less functionality from other services such as Solid Commerce and Zentail. You get what you pay for here, so if you have a solid understanding of how your sales channels work, you can save good money with this service. If you are new, you won't like it.
Despite the fact I rate customer support as poor, I am happy with my decision to use ecomdash. I save thousands of dollars a year and have learned many things (by being forced to haha) and in the long run this is the best solution for my needs.
Easy to handle sku differences across selling channels
Excellent organization of inventory
Purchase Orders are easy to make
Best value for the money
Support is deplorable when you have an issue - Issues can take weeks to be answered and sometimes are still not answered properly - Not yet capable of posting new products to Amazon (You have to upload yourself and then download inventory into ecomdash) - Tedious creation of product groups (size/ color variations) which only post on eBay and Shopify (and supposedly Walmart but so far not successful with that despite asking for support over a week ago)
Patti from Kapp studio
Employees number: 2-10 employees
For the money, this is good value. We recommend you have a strong vision for how you want your system set up and have prior experience using such a system. We don't get much value out of the listings upload capability to our multi channels. However, we don't want to spend our time manually reconciling inventory each day. This takes the worry out of it once it's set up. Be patient and eventually you'll be on auto-pilot. Do difficult or new work during business hours so you can chat or call for help.
It has inventory management for multiple channels and a PO system to track COGS ordered and received. Multiple warehousing is available and we use it. Very nice to sign up and then get 3 months free - it takes that much time to set up if you do volume and have multiple channels. We have tried other vendors and a 90 day setup period is perfect for the user - but not offered as standard in the market. We may have left during the period but knowing that we weren't being charged it was easier to just work through things and get set up without the pressure of paying for double systems during the transition.
Support is only available during business hours, and often they are not online for chat. When you do get them, depending on whom you speak/text/email with, our experiences have ranged from outstanding to terrible. Some reps struggle to understand the question and don't confirm (like they have not used an inventory system in addition to not being able to understand their own system to answer questions. The lack of business experience can be frustrating for simple issues.) However, many of the support people are amazing and will go above and beyond. Some just are great - know the shoes we walk in, know the system, listen/confirm and solve in 1 call resolution. Waiting while they are offline is really frustrating when you are setting up! Definitely set a few calls - they are much better on the phone understanding what you are trying to accomplish. We didn't get much of a tutorial and their support docs are difficult to follow. However, once you get the hang of it, you're golden. And for the price you pay, some of these challenges can be expected. One other thing - the processing time can be pretty slow (updating inventory to channels, downloading listings, etc).
Amiram from Artik LTD
Employees number: 2-10 employees
Well.......was thinking to use them based on previous reviews that I was reading and the value for the money. As a new and small company thought what could go wrong. As a none technical person I oped for their set up.. they promised 15-30 phone call for set up, that my account will be integrated, sync and that I'll be ready to go and simply start doing business. But It wasn't like that at all. Phone cal came in simply to ask for more info and was around 5 minutes. After that I wanted to upload my whole inventory and integrated but because my Amazon.com already downloaded a few listings, the support person (which I think knows what she's doing) wanted to link these to all my channels. I tried to explain via so many emails back and forth that this is not what I'm looking for and really need my inventory uploaded she kept going back to the Amazon.com listings and try to connect these one. So I after 1 weeks talking to the walls I agree to continue with these few listings, but found out that because these listings are FBA listing, you can't integrate them to other channels. Or maybe they can but she didn't know how and couldn't help me. What it did it converted all the listings to 'none amazon fulfilled listings'. So I had to go and manually changed everything back to Amazon fulfilled. So if you sell FBA.......stay away and you will not get adequate support from them, only 5 miles long emails with instructions.
Thomas from Video Game Trader LLC
We sell on multiple sales channels and eComDash is the best value on the market. Once you get use to the way the system works everything is a breeze. From maintaining your inventory to shipping orders. We sell in a physical retail store, as well as Amazon, eBay and our own website and the system is great to sync inventory so we don't oversell. Listing is also pretty easy once everything is set up. For the price eComDash is the best we have used.
About the only thing I don't like about the system, is the "quickness". Some of this may be my unrealistic expectations of how quick the system should work. But there is also a noticeable performance issue at peak hours. To the credit of the support staff, they are quick to respond and resolve the performance issues so they usually don't last. But as a heavy user of the system, its sometimes annoying. However, its not annoying enough to move to another vendor. Some of it is probably just growing pains as they quickly add new users.
If you are comfortable navigating these types of systems then you should be ok. But there isn't much in the way of a walk-through tutorial. However, they do have a handy chat button on each screen and the support people are great. Just make sure when you first starting using the system, that you are doing so during normal business hours.
Terry from Oakview Collectibles
The software is fantastic. You're able to manage all of your inventory across all your channels in one location. Before ecomdash, we kept track of our inventory manually in excel and used different software to list to the different channels - it was a nightmare! Now we can list to all of our channels from one software and our inventory is synched across the board. And in addition to synching, you have really great accounting reports like COGS, sales tax, etc. - real time savers!
We researched vendors for two years and there are some out there that offer the depth of product but the monthly cost was just way beyond our means. Ecomdash provides a really affordable option for smaller sellers. Price is based on sales, not skus. What I like best about Ecomdash is the respect and support they give their clients - no one is too small for their attention. They are so very helpful in working with you and teaching you how to use their software to your best advantage. If you have a suggestion, the really listen and are continually upgrading in response to client suggestions.
There are too many features to list them all here - you definitely need to check out their website or give them a call.
Like any software, there is a learning curve and it's taken me a bit of time to work out my system for listing product across the channels, but any time I have a question the support staff are right there to help me out. We sell a lot of one of a kind items and in previous software I pretty much created a listing at a time. In ecomdash, it's much faster to upload your data via csv file. Part of the learning curve is there are so many features that our previous software didn't have, so I'm learning how best to utilize them.
Don't put it off. Get started today! You'll be so glad you did!
Mark from BrickOvenBaker.com
ecomdash is great for my business, because I have been enjoying using ShipStation and I needed a system to keep my channels in sync, without adding a lot of activity to my work flow. It doesn't need to integrate into ShipStation. It will work along side of ShipStation, doing it's job, while letting ShipStation do it's job of handling the shipping.
The people at ecomdash are friendly and helpful. Support is quick to get back to you and they don't mind getting on the phone to help you out.
The UI isn't currently state of the art, but it isn't overly difficult to deal with. I've been making suggestions and they are willing to listen. If their UI designer/developer can up their game, they can trump the others that I've used (and gave up on), because I have yet to see a super easy to use UI in this particular service niche.
It's a bit new, and there are vestiges of certain very niche markets that they must have created their software for initially, and I find that in terms of creating templates and imports, you can see a lot of specific fields that pertain to those marketplaces. Ideally they could filter them out if the client is not using those marketplaces. I don't print postage through their application, and Would like to stay with ShipStation for that. In fact, I'd be happy if they would just form a partnership with ShipStation because ShipStation really has the shipping thing figured out pretty well.
I found that Linnworks was buggy and, at the time, it required that I keep software running on my desktop 24/7 to keep inventory in sync (to be fair, I hear that they are now doing this in the cloud). I moved on to using Brightpearl, which is an over-complicated accounting system which they are creating integrations for multi channel ecommerce, but most of the integrations were missing important features and didn't bring over important data. At the time I had given up on them, they couldn't pull in eBay Global Shipping Program orders correctly. If you choose Brightpearl, you may feel a bit overwhelmed and feel an hour of every day slip away as you click away to manually process the orders in Brightpearl, because they won't show up in I ShipStation until you allocate stock to the orders, then mark the orders to be shipped, and then at the end of the day orders that shipped have to be marked "invoiced".
There were other areas that drove me bonkers and I had to constantly refer to documentation for things as simple as "Cancelling an order in brightpearl" because it depended on in what state the order was in, and which channel it came in on.
So while I have yet to find a complete solution that handles everything exactly as I want, as a small online seller, I have found that ecomdash alongside ShipStation is working out the best for me. I spend a lot less time managing orders and completed orders (which is all of them from eBay, Amazon and my webstore) get into ShipStation promptly with my having to pull a bunch of levers for all of the orders as they come in. I've gotten my lost hour back, every day, from switching from Brightpearl to ecomdash. I've been using ecomdash for about 10 months now.
Dave from Dave's Hobby Shop
Compared to other software experiences we had, ecomdash software actually does what they say it will do, simply put "It Works" and the customer service is supreme. One thing in particular about this company I like, is they listen to their customer's suggestions. I can't tell you how many times I have made suggestions only to see them studied and placed into the software. Most other companies don't or can't do that, ecomdash excels in that area.
I don't know that I can honestly come up with anything I like least about this product, or the vendor. It is to do a specific purpose and it does it well. I suppose IF I had to choose a least liked aspect, it would be the idle time out. Not that it isn't plenty long before time out and requiring the password to unlock it I just like to walk off for a bit and get some coffee, well you know. (note you don't have to re-logon in with user name and password, you just unlock it with the password). Truthfully I would not take away the idle timeout at all, it is there to protect my account. I just need to take a bit shorter coffee break :)
We found that other companies didn't quite get it in the customer service for their clients. Our business, as is most online businesses don't simply require attention from 8 to 5 Mon-Fri. So many other companies (we tested them all for periods of time) that I won't name clearly do not have a clue that simple issues can cost my company huge amounts of grief and as such if the software fails to perform on a Friday night late, I don't need support come Monday morning, I need it fairly fast. Ecomdash has never let us down in this aspect. Actually, I have never experienced a total failure of ecomdash like we did with other companies, but just a few minor issues that didn't affect operations. Response time to my email was very fast, far faster than I expected.
As a company we invested our time and faith in ecomash for our inventory syncing needs among a number of channels we sell on. We are 100% satisfied with the ecomdash system and reliability. Previously we had test run several of ecomdash's competitors only to find their abilities and service attitudes lacking. The commitment of ecomdash's staff is second to none and we are happy to place our companies needs in their hands knowing they have our best interest in mind. Now that ecomdash has the new User Interface we are simply delighted. The flow is good and the functionality is smooth and very fast - and time is money in the busy ecommerce world. Three cheers for the new UI!
MARYANNE from Dragonwing girlgear
It helps us know our stock level on all store fronts, keep from running out of inventory, organize fulfillment and ensures a positive customer experience. It is easy to use and intuitive.
It can be slow during very busy times which could be our internet. Otherwise, it is excellent.
The level of personal service and power for price is unmatched. If you switch ecom platforms, ecd will always remain constant.
David from DVHdesigns
For anyone who sells on multiple sales channels this product is invaluable.
That it is integrated with all the sales channels I use--eBay, Etsy, Shopify, and Amazon, and as I grow I may expand to others. Customer service is responsive and they offer a LOT for an economical price. I'm a lapidary artist and make one of a kind gemstone focal beads and it's just me and a half time office assistant. I couldn't possibly manage selling on all these channels at once without a service like ecomdash. I've sold on eBay for 18 years, Etsy for 8 years, Shopify for 1+ year, and on Amazon for 2 months. Amanzon has suddenly become my biggest and best market! Ecomdash lets me try new sales channels with minimal effort while keeping track of inventory.
There have been numerous challenges with integrating my Etsy listings and there have been multiple times over the last year when I have sold an item on another channel and it was not deleted from my Etsy channel. This rarely happens with the other channels but Etsy has had repeated problems. I'm not sure if the difficulties come from Etsy or what, but ecomdash tech support always comes through with a fix in the end. I understand that these platforms are always changing so a service like ecomdash has to play catch up when these issues occur. They're also dependent on their users pointing out the problems as they arrive and they do their best to fix them prompty.
Alex from Green Art Plumbing Supply
Employees number: 51-200 employees
There are a lot of features in this app- it has tons of marketplaces integrations although not totally integrated. for the price, there is nothing like it out there - although many other companies are now offering what they do. Two years ago there was no low cost alternative like they had.
Marketplace integrations are not what they seem. Pushing the data to the integration and displaying the data, rather than interacting with the data is still considered an integration.
We have multiple sources of warehouses and haven't been able to straighten it out with their team on implementing / combining the same sku across multiple vendors.
Lok from CKL International
It is very inexpensive inventory software and works well with all the selling channels we are currently using ( Etsy, Amazon, Shopify and Walmart).
Pricing update and accounting functionality need some improvement. When a order was cancelled from some market places, the cancellation info would not be posted back to the ecomdash and you have to cancel it manually on the ecomdash's order dashboard.
Joseph from Mt Riga Industries
Employees number: 2-10 employees
Everything I need regarding this aspect of our business. End to end solution.The platform is very robust and takes a little getting used to but the learning curve isn't all that bad.
What I like most is the awesome support staff they have in place. Always there when I need them and always have the answers. Phone support is really important to me. No emailing support@... and waiting a day to hear back from someone.
David from home goods emporium
The product is cheap, but you get what you pay for. The customer service was horrible and nobody knew what was going on.
They messed up my inventory, I'm still trying to fix the problem and it's been months. The person who helped me with my account had no clue what he was doing either. They also tried to keep billing me after I cancelled the service. I never write reviews this bad, as I try to give companies or people the benefit of the doubt.
Majyk from Majyks Things
Employees number: 1 employee
I have a small home based craft business that sells on Ebay and Etsy. I needed a way to keep track of inventory, sell on multiple channels, and not break the bank. Oh did I mention that they had to be patient?
I've been with Ecomdash for over a year now. I'm still happy with my decision.
Price, yearly pricing opportunities now, not limited on channels. The staff has always been helpful and supportive.
Things are always changing and sometimes that can be a challenge because I am just one person but I can't complain too loud because they are always improvements.
One of the things I like about this group of software designers is that are open to suggestions. See something that could be better? Ask and you'll probably receive.
Sami from LINE10 Tools
I have been reporting a bug that have been driving me insane for about 2 years now, they keep telling me it will be fixed soon, but it is not being even worked on.
The bug is in the restocking inventory module where everytime you add a product, the screen reverts back to page 1 . for more details please refer to the multiple emails that I explained in detail and it turned out I was just wasting my time.
This is just one example but all through out the website there are little quirks like that, that drives me insane.
This is soooo #$#$@$# annoying please fix it
Other than that the service works great, but there are so many little bugs that you guys dont seem to care about
Adam from Adglo Enterprises LLC
Employees number: 2-10 employees
At first, the software was extremely slow to load. Tech support made an adjustment and it's much better now. The software is a little complicated & time consuming to use.
Lots of supported marketplaces.
It's very confusing and requires a lot of steps, in different places, to create new products and shipping orders.
Try to simplify. Keep all the order sales & shipping information on one page. Too many steps to create inventory.
Stuart from Invisible World
First of all, Ecomdash is the absolute best value out there if you sell on the marketplaces they cover. And I have evaluated 6-7 platforms in depth. That being said, it has some real shortcomings.
The Pros: Great Customer support, easy to use, efficient and logical back-end, clean user interface and it works without glitches.
Documentation is thorough and well-written.
If you are good with spreadsheets, ECD offers excellent capabilities to upload and download information. Really superior to all others in its range.
If you sell on Amazon, ebay and a website, ECD will work great and the price can't be beat. Go for it!
Cons: Useless reporting: you will have to get your facts and figures somewhere else, or link many many spreadsheets together. It's like a black box for sales information. They have about 40 different very narrowly-focused reports which are not flexible enough to answer more than one small question at a time, so you will have to download a million of them. They do offer to create custom reports, and that could help. Does not track Amazon FBA returns, last I checked, so if you're return rate is above 2-3%, you're just not going to be able to accurately track your sales through ECD.
Listing doesn't really work. Can't create ASINS in Amazon, so if you have brand-registry, forget it. Does not list variants to BigCommerce, last time I checked, and did not list variants in general, so if you deal in different sizes and colors, the listing facility may as well not exist. NOTE: Limited/Phony Listing capabilities is the norm for ALL programs that cost less than about $/yr upwards. But you need to ask the questions and not go in believing the bullet points on the landing page, then you can fit Ecomdash realistically into your workflow. The devil is in the details.
I tuned out after a few broken promises about integrations and updates, so they may have fixed some of these issues, but you MUST ask specific questions.
We switched to Linnworks, which has some of the same issues, because we needed a more European focus and because of the utter inadequacy of the ECD reporting module. All in all, though, Ecomdash is an excellent program and company in a very muddled field. Recommended.
Great platform for a business with low or medium complexity.
This is an excellent inventory management software. It has extremely limited listing and reporting capabilities, so you'll probably need to incorporate those into a different part of your workflow. Customer service does make up for many of the shortcomings, especially if you are new to this field.
Andy from closeoutlinen
Employees number: 2-10 employees
Nice piece of software but it lacks some basic features like variation listing. They are adding new features all the time. If you are looking to manage inventory on multiple channels and easily update inventory from suppliers it is great. Customer service is usually fast and their knowledge base can answer most questions.
Areas that need improvement are listing to channels, automatic price changing on channels, business rules to allow product data to be manipulated easily.
Overall I like Ecomdash and hope they continue to grow and add features
No variation listings
No business rules to combine data
Can be a little slow at times
Been with them for a couple of years and they are going in the right direction
Melanie from INPCreative
Employees number: 2-10 employees
I have used ecomdash for years and could not imagine running online e-commerce sites without it. If you sell on multiple channels - ecomdash is a MUST HAVE.
The sliding scale pricing is perfect for new businesses. The customer service is AWESOME! Inputting new products is a breeze. Reports are great.
You will WANT THIS!
Mike from LiftingLarge.com
Employees number: 2-10 employees
I have been searching for inventory integration that really works with minimum effort for my 3 online stores. I finally found it with Ecomdash. I love it. It saves me at least 10 hours a week in keyboard time and headaches with overselling. Dont wait get it now
Quick set up. Quick site updates
Sometimes slow to search for sku's
Amiram from Artik
Employees number: 2-10 employees
Well.......was thinking to use them based on previous reviews that I was reading and the value for the money. As a new and small company thought what could go wrong. As a none technical person I oped for their $99 set up.. they promised 15-30 phone call for set up, that my account will be integrated, sync and that I'll be ready to go and simply start doing business. But It wasn't like that at all. Phone cal came in simply to ask for more info and was around 5 minutes. After that I wanted to upload my whole inventory and integrated but because my Amazon.com already downloaded a few listings, the support person (which I think knows what she's doing) wanted to link these to all my channels. I tried to explain via so many emails back and forth that this is not what I'm looking for and really need my inventory uploaded she kept going back to the Amazon.com listings and try to connect these one. So I after 1 weeks talking to the walls I agree to continue with these few listings, but found out that because these listings are FBA listing, you can't integrate them to other channels. Or maybe they can but she didn't know how and couldn't help me. What it did it converted all the listings to 'none amazon fulfilled listings'. So I had to go and manually changed everything back to Amazon fulfilled. So if you sell FBA.......stay away and you will not get adequate support from them, only 5 miles long emails with instructions.
Jason from Nostalgia Den Antiques
Employees number: 1 employee
From installation to learning the software Ecomdash provides an incredible team and Resources to get up and going quickly and easily. The features for the money is unbeatable! You get all the features from day 1 and you don't have to spend all your profits to get a good system. The company is innovative and always adding new features and improving ease of use. It is the most User Friendly inventory management software I tried. Give them a try!
Features included: Inventory Management, Order Management, Fullfillment Management, Quickbooks Integration, Accurate Listing Ability, from DAY 1. Ease of Use and Customer Service Team are always available if you run into something you're not sure about. Unbeatable value for the price!
Really Nothing. I can't say there is anything bad about it.
One word - Amazing!
Automated inventory synchronize between our eBay`s , Amazon and Bigcommerce stores has never been so accurate and simple!
Amazing customer service, tech support reacts to our requests and needs in no time.
No more over-selling - and the best part is they integrate with sears.com - so we are expending our selling channels thanks to them.
Tough it`s a "young" company - they are super professional.
I Hope to grow our business with them.
Very easy to handle UI
Super fast tech support
System updates all the time (they created new features to my request in less than 48 hours!)
Reliable servers stability