Ecomdash Software


 

Ecomdash is a cloud-based inventory management system that integrates standard inventory management features with order management and shipping management capabilities into one platform. It designed for small to midsized online retailers who sell through multiple channels.

Key features of the system include multi-warehouse dropship management, multi-warehouse inventory management, barcode scanning, barcode generation and more than 40 reports, including restock forecasting. Users can also tag products and organize them in the system by different categories and groups.

With Ecomdash, users can automatically sync inventory levels across all of their channels and customize their inventory rules for each channel. Ecomdash integrates with Amazon and eBay, allowing users to easily list products for sale on both channels. The platform sends and receives data from online sales channels, suppliers and fulfillment centers, giving users increased visibility over their retail operations. Users can also integrate Ecomdash with major ecommerce shopping cart services, such as Magento and Shopify.

Ecomdash is operating system agnostic and will work with most web browsers. A mobile app is also available, and the system offers API capabilities. Ecomdash is priced as a monthly subscription at different tiers based on the user’s volume of orders.

 

Ecomdash - Dropship management
 
  • Ecomdash - Dropship management
    Dropship management
  • Ecomdash - Listing management
    Listing management
  • Ecomdash - Low inventory management
    Low inventory management
  • Ecomdash - Purchase order management
    Purchase order management
  • Ecomdash - Sales order management
    Sales order management
  • Ecomdash - Reporting
    Reporting
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

44 Reviews of Ecomdash

 

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Software Advice Reviews (22)
More Reviews (22)

Showing 1-20 of 22

Justin from Transport Diesel
Specialty: Automotive
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

ecomdash is great!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend ecomdash to anyone needing full transparency of their inventory and/or wanting to sync inventory and shipping between multiple online sales channels.

Pros

Excellent customer service, I have spoken with multiple agents and they have all known the answer correctly and quickly.
Inventory control
Listing control
Low stock control and alerts
Integrating multiple platform shipping works great
Everything is pretty straight forward

Cons

Along with a lot of great options comes a lot to learn. Not a bad thing at all, but just like anything, takes you a few days to understand how it all works.

Review Source
 
 

Harry G. from Asortech
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

A very honest and competent organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

A very well put together technology supported by an excellent management and technical staff. A great team of real people.

Cons

I was unable to complete an api integration with a supplier for reasons beyond my control. They were helpful.

Review Source
 
 

Nerwin from JUNOIT SOLUTIONS PTY LTD
Specialty: Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Good software, great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like how complete ecomdash is and how it integrates with many online marketplace and also offers integration with Quickbooks online.

Cons

I'm planning to try Xero , and there is no integration for Xero yet. Also, kitting is a nice feature, but I wish Sales orders can include all the components of the kit with their individual price, it's a nice feature to have to be able to see my profit per item.

Review Source
 
 

Edward from Tamco Commerce Inc.
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Overall Opinion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend ecomdash but due hope they do not try to integrate too many features that are of no concern to us and price themselves out of the market such as SellBright and others have done. If they do elect to go down that road I hope they maintain a basic functionality for us who just inventory control which is our primary reason for using them.

Pros

Its is priced right for what you get. Inventory management has never failed us which is the primary reason we use it.

Cons

If you do not create all of your listing in Ecomdash there are issues, especially with Big Commerce. Even after downloading all of our listings they were missing sub-categories. Why did this hurt us? When we went to update the site for 2018 pricing it overrode all of our categories on our website so we had to re-create them all using a CSV file from Big Commerce. It caused our site to be blank for all sub -categories and took us 3-4 hours to correct. ecomdash worked with us to make certain eBay would not have the same issues when updating listing, but it took them to update their API with eBay. I very much appreciated their customer service, and sometimes its the platform not wanting to interface fully with ecomdash.

Review Source
 
 

Peter from All States Flag and Banner LLC
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

We began using this with excitement and an open mind.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As an inventory based platform Ecomdash should be more open architecture.

Pros

We very much liked the customer service. However, the recent change to "leave a message and someone will get back to you" isn't met with much enthusiasm. Indeed someone does get back, and sometimes within minutes.

Cons

There are certain instances where a simple switch would be all the difference, but it isn't there. The software could use the ability for the user to change things for themselves.

Review Source
 
 

Deb from COT Inc
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Promising but in the end they lack the simplest of customer service courtesy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The platform looked promising as a less expensive alternative to ChannelAdvisor. Their initial customer service was helpful

Cons

They have a very limited number of API calls that they can tolerate that prevented us from being able to use it.
Even though they give you a "free trial" they require a credit card. MAKE SURE TO CANCEL IMMEDIATELY if this product is not for you. This is where their customer service breaks down tremendously.
If you do not formally cancel your account before the trial is up they charge you.
No problem, as soon as I saw the charge I contacted them to tell them (that they can see) we never used the account, just forgot to cancel and could they just make sure the account was cancelled and refund us. THEY REFUSED TO refund the charge. They said they had to keep the charge because of all the work that went into them pushing and pulling information. I explained many times over that they can plainly see that we did not upload or integrate with anything so we are paying for absolutely nothing.
They then told me that they billed in arrears, then told me they were billing me for the month that they gave me a free trial, then told me that they were billing me for March. After all this run around I explained that I had not used their service at all and that I had no intention of using it as it did not work for us..they still refused to refund our credit card. STAY CLEAR OF THESE GUYS...Great at the start and then once they have your money they let you down, WAY down. We went with SellerActive...much more customer focused and wonderfully priced.

Review Source
 
 

Umar from Kashmir Fine Arts & Crafts
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Exceptional Customer Service make Ecomdash a winner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a great platform for entry and mid-level business who are expanding to multiple marketplaces. Took us a little while to figure out the platform in the beginning and the only reason we didn't switch was because of their exceptional customer service. Would like to mention team which has been great and has helped us in resolving all our issues promptly. They have added lot more videos in 2018 which definitely help a lot.Overall ecomdash is a great value for the money and hope they invest more in providing additional functionality.

Cons

Ecomdash is slow at times and UI/UX needs a major improvement. Although it does a great job in syncing the inventory but listing products to various marketplaces is still very painful. They need to improve listing functionality a lot if they want to grow in business.

Review Source
 
 

Bryan from Consulting
Specialty: Industrial Equipment
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Excellent Software for multi channel selling

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Good and attentive team....that are easy to connect with

Pros

no fluff....just intuitive software and great customer support if you get stuck.
really value for money

Cons

learning curve,... but that is mostly my issue...

Review Source
 
 

David from West Texas Justice
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

You submit the issue by email and receive an email back explaining what to do. Sometimes if you do not explain it right or its not exactly what you meant you will have several email back and forth. No number to just call and get help without setting up a 15 min call

Pros

Easy to use and work once all set up. Orders flow through without an issue. Saves time and a lot of work

Cons

There are a lot of little setups that help a lot but are not automatically done so until you have a problem you don't know about them

Review Source
 
 

Mohammad from Tojarcom
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Support is always responsive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Need more time to find out about what customization is ecomdash system is capable to meet our business requirements

Pros

Continuous follow up and feedback, responsive and interactive support. The support team is knowledgeable and aware of our requirements.

Review Source
 
 

Gary from Quantum Online Sales Services, LLC
Specialty: High Tech
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

It's great to finally have my inventory sync'd across multiple marketplaces!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Support staff is very responsive and knowledgeable. Often go beyond expectations!

Pros

Reasonable price. Keeps Ebay, Amazon, Shopify, and Etsy inventory sync'd. Responsive to request I have.

Cons

No support on weekends or late at night. This is a problem if you do a lot of your work on weekends and late evening.

Review Source
 
 

Majyk from Majyk's Things
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Perfect for me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ecom Dash has way more goodies than I currently use.

Pros

Fast answer to questions
Reasonable price
keeps Ebay and Etsy inventory sync
U tube has instructions
Responsive to request I need

Cons

Learning keeps me on my toes
Last time I checked there is no one working weekends
Changes to the site often have me "relearning" my way around

Review Source
 
 

Brandon from R&W Speed Shop
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Good for the Money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would rate ecomdash as 3.5 stars overall. I have used them for about 2 years and there have been several times I wanted to leave, but there is not much out there I could find that beats the price-to-feature ratio ecomdash offers. We currently do not do FBA and I know that some users have had issues with that. However, for our business ecomdash offers features that many higher priced competitors offer and are exactly what we need. We have had a few problems over the years, but the customer service (although sometimes difficult to reach) was above average in most of the cases in getting the problem resolved. This is not a perfect product, but for a growing business like ourselves this is what we need.

Pros

Great Value for what is included
Includes features that many others don't have
Decent customer service

Cons

Slow between screens
Some information seems difficult to find
Shipping service is not user friendly

Review Source
 
 

Jason from Paper Ducks Printing
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Didn't fit my needs, unhelpful customer services

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Literally nothing good to say about Ecomdash from my own personal experience. I'm sure it works for plenty of other people.

Cons

Over complicated, clunky interface which does not take the stress out of running an online business; only adding to it. I found Customer Services to be unhelpful as soon as I had a problem. When emailed, I received a reply which completely dodged my questions and upon pointing this out to them they STILL did not give a straight forward response.
They were very helpful in taking my money but not so much with giving it back!

Review Source
 
 

Rob from Linda's Gifts, Inc
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

So close to being awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Look, if you understand what marketplaces need to have listings post and all you need is basic inventory control, this is a 5 star product. I hover between 3 and 4 stars because there are glitches involved in the listing creation process and when you ask support for something, they take forever and repeatedly ask questions you have already answered.

Inventory control and ease of use in that respect - A+ valude for your money
Listing creation- eBay- B-, Shopify- A, Walmart- C+, Amazon (us, uk, ca)- D (not an F because if an ASIN exists, it will post your listing but if you are creating a new ASIN, you can not use ecomdash)

While support is courteous, the response for legitimate questions takes a long time and often yields inaccurate results. In English, you ask a question and wait up to 2 weeks for an answer which may or may not help. To use ecomdash, you need to have a bit of a puzzle solving brain or a level of patience that surpasses Gandhi.

Having said all of this, while I am critical of many things, I can honestly say I do not regret switching to them. I have paid a lot more for far less functionality from other services such as Solid Commerce and Zentail. You get what you pay for here, so if you have a solid understanding of how your sales channels work, you can save good money with this service. If you are new, you won't like it.

Despite the fact I rate customer support as poor, I am happy with my decision to use ecomdash. I save thousands of dollars a year and have learned many things (by being forced to haha) and in the long run this is the best solution for my needs.

Pros

Easy to handle sku differences across selling channels
Excellent organization of inventory
Purchase Orders are easy to make
Best value for the money

Cons

Support is deplorable when you have an issue - Issues can take weeks to be answered and sometimes are still not answered properly - Not yet capable of posting new products to Amazon (You have to upload yourself and then download inventory into ecomdash) - Tedious creation of product groups (size/ color variations) which only post on eBay and Shopify (and supposedly Walmart but so far not successful with that despite asking for support over a week ago)

Review Source
 
 

Patti from Kapp studio
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great for the price point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the money, this is good value. We recommend you have a strong vision for how you want your system set up and have prior experience using such a system. We don't get much value out of the listings upload capability to our multi channels. However, we don't want to spend our time manually reconciling inventory each day. This takes the worry out of it once it's set up. Be patient and eventually you'll be on auto-pilot. Do difficult or new work during business hours so you can chat or call for help.

Pros

It has inventory management for multiple channels and a PO system to track COGS ordered and received. Multiple warehousing is available and we use it. Very nice to sign up and then get 3 months free - it takes that much time to set up if you do volume and have multiple channels. We have tried other vendors and a 90 day setup period is perfect for the user - but not offered as standard in the market. We may have left during the period but knowing that we weren't being charged it was easier to just work through things and get set up without the pressure of paying for double systems during the transition.

Cons

Support is only available during business hours, and often they are not online for chat. When you do get them, depending on whom you speak/text/email with, our experiences have ranged from outstanding to terrible. Some reps struggle to understand the question and don't confirm (like they have not used an inventory system in addition to not being able to understand their own system to answer questions. The lack of business experience can be frustrating for simple issues.) However, many of the support people are amazing and will go above and beyond. Some just are great - know the shoes we walk in, know the system, listen/confirm and solve in 1 call resolution. Waiting while they are offline is really frustrating when you are setting up! Definitely set a few calls - they are much better on the phone understanding what you are trying to accomplish. We didn't get much of a tutorial and their support docs are difficult to follow. However, once you get the hang of it, you're golden. And for the price you pay, some of these challenges can be expected. One other thing - the processing time can be pretty slow (updating inventory to channels, downloading listings, etc).

Review Source
 
 

Amiram from Artik LTD
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Stay away

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Well.......was thinking to use them based on previous reviews that I was reading and the value for the money. As a new and small company thought what could go wrong. As a none technical person I oped for their set up.. they promised 15-30 phone call for set up, that my account will be integrated, sync and that I'll be ready to go and simply start doing business. But It wasn't like that at all. Phone cal came in simply to ask for more info and was around 5 minutes. After that I wanted to upload my whole inventory and integrated but because my Amazon.com already downloaded a few listings, the support person (which I think knows what she's doing) wanted to link these to all my channels. I tried to explain via so many emails back and forth that this is not what I'm looking for and really need my inventory uploaded she kept going back to the Amazon.com listings and try to connect these one. So I after 1 weeks talking to the walls I agree to continue with these few listings, but found out that because these listings are FBA listing, you can't integrate them to other channels. Or maybe they can but she didn't know how and couldn't help me. What it did it converted all the listings to 'none amazon fulfilled listings'. So I had to go and manually changed everything back to Amazon fulfilled. So if you sell FBA.......stay away and you will not get adequate support from them, only 5 miles long emails with instructions.

Pros

Looks good

Cons

Doesn't work

Advice to Others

Stay away.

 
 

Thomas from Video Game Trader LLC
Specialty: Retail

November 2015

November 2015

Overall good experience. Some slowness/lag at times but great support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We sell on multiple sales channels and eComDash is the best value on the market. Once you get use to the way the system works everything is a breeze. From maintaining your inventory to shipping orders. We sell in a physical retail store, as well as Amazon, eBay and our own website and the system is great to sync inventory so we don't oversell. Listing is also pretty easy once everything is set up. For the price eComDash is the best we have used.

Likes Least

About the only thing I don't like about the system, is the "quickness". Some of this may be my unrealistic expectations of how quick the system should work. But there is also a noticeable performance issue at peak hours. To the credit of the support staff, they are quick to respond and resolve the performance issues so they usually don't last. But as a heavy user of the system, its sometimes annoying. However, its not annoying enough to move to another vendor. Some of it is probably just growing pains as they quickly add new users.

Recommendations

If you are comfortable navigating these types of systems then you should be ok. But there isn't much in the way of a walk-through tutorial. However, they do have a handy chat button on each screen and the support people are great. Just make sure when you first starting using the system, that you are doing so during normal business hours.

 
 

Terry from Oakview Collectibles
Specialty: Retail

November 2015

November 2015

Incredible Inventory Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is fantastic. You're able to manage all of your inventory across all your channels in one location. Before ecomdash, we kept track of our inventory manually in excel and used different software to list to the different channels - it was a nightmare! Now we can list to all of our channels from one software and our inventory is synched across the board. And in addition to synching, you have really great accounting reports like COGS, sales tax, etc. - real time savers!

We researched vendors for two years and there are some out there that offer the depth of product but the monthly cost was just way beyond our means. Ecomdash provides a really affordable option for smaller sellers. Price is based on sales, not skus. What I like best about Ecomdash is the respect and support they give their clients - no one is too small for their attention. They are so very helpful in working with you and teaching you how to use their software to your best advantage. If you have a suggestion, the really listen and are continually upgrading in response to client suggestions.

There are too many features to list them all here - you definitely need to check out their website or give them a call.

Likes Least

Like any software, there is a learning curve and it's taken me a bit of time to work out my system for listing product across the channels, but any time I have a question the support staff are right there to help me out. We sell a lot of one of a kind items and in previous software I pretty much created a listing at a time. In ecomdash, it's much faster to upload your data via csv file. Part of the learning curve is there are so many features that our previous software didn't have, so I'm learning how best to utilize them.

Recommendations

Don't put it off. Get started today! You'll be so glad you did!

 
 

Mark from BrickOvenBaker.com
Specialty: Retail

November 2015

November 2015

Very good at keeping my inventory in sync across selling channels

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

ecomdash is great for my business, because I have been enjoying using ShipStation and I needed a system to keep my channels in sync, without adding a lot of activity to my work flow. It doesn't need to integrate into ShipStation. It will work along side of ShipStation, doing it's job, while letting ShipStation do it's job of handling the shipping.

The people at ecomdash are friendly and helpful. Support is quick to get back to you and they don't mind getting on the phone to help you out.

Likes Least

The UI isn't currently state of the art, but it isn't overly difficult to deal with. I've been making suggestions and they are willing to listen. If their UI designer/developer can up their game, they can trump the others that I've used (and gave up on), because I have yet to see a super easy to use UI in this particular service niche.

It's a bit new, and there are vestiges of certain very niche markets that they must have created their software for initially, and I find that in terms of creating templates and imports, you can see a lot of specific fields that pertain to those marketplaces. Ideally they could filter them out if the client is not using those marketplaces. I don't print postage through their application, and Would like to stay with ShipStation for that. In fact, I'd be happy if they would just form a partnership with ShipStation because ShipStation really has the shipping thing figured out pretty well.

Recommendations

I found that Linnworks was buggy and, at the time, it required that I keep software running on my desktop 24/7 to keep inventory in sync (to be fair, I hear that they are now doing this in the cloud). I moved on to using Brightpearl, which is an over-complicated accounting system which they are creating integrations for multi channel ecommerce, but most of the integrations were missing important features and didn't bring over important data. At the time I had given up on them, they couldn't pull in eBay Global Shipping Program orders correctly. If you choose Brightpearl, you may feel a bit overwhelmed and feel an hour of every day slip away as you click away to manually process the orders in Brightpearl, because they won't show up in I ShipStation until you allocate stock to the orders, then mark the orders to be shipped, and then at the end of the day orders that shipped have to be marked "invoiced".

There were other areas that drove me bonkers and I had to constantly refer to documentation for things as simple as "Cancelling an order in brightpearl" because it depended on in what state the order was in, and which channel it came in on.

So while I have yet to find a complete solution that handles everything exactly as I want, as a small online seller, I have found that ecomdash alongside ShipStation is working out the best for me. I spend a lot less time managing orders and completed orders (which is all of them from eBay, Amazon and my webstore) get into ShipStation promptly with my having to pull a bunch of levers for all of the orders as they come in. I've gotten my lost hour back, every day, from switching from Brightpearl to ecomdash. I've been using ecomdash for about 10 months now.

 
 
 
Showing 1-20 of 22

David from The Pro Audio Guys

March 2018

March 2018

The Most Affordable and Reliable Inventory Sync Software for eBay, Amazon, and Website Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once you understand the logic of the software it is excellent. We actually like that we can make changes at the marketplace, and simply have Ecomdash import the revised listing changes. When using other platforms we found that making changes on marketplaces directly would sometimes break the functionality between the two platforms. Not so with Ecomdash.

It has fabulous import/export features for products. The multi-Channel sync works really well. It has a bundle feature that we use all the time. It's really easy to list to all the marketplaces.

The UI is actually pretty good. Some have complained about it, but we have used a lot of other platforms, and this one works as good if not better than most. The product search function is excellent. It is actually way superior to any website platform product search we have ever used. It finds the products instantly. They should sell the search code to some of these shopping carts companies who have horrible built in search (All of them).

The Price is so affordable. It's pay as you go. Super reasonable rates, and can leave at any time. No stupid contracts, no BS! We love that.

We have never had any trouble with Customer Support. They always answered questions relatively fast, and it was always a qualified individual answering the questions.

Cons

There are a few minor integration things that are missing. Such as a few eBay options we can't select. There are a few marketplaces we would like to list to that they are not integrated with.

It would be nice if they had 24/7 Support. But not a big deal.

Review Source: Capterra
 


March 2018

March 2018

Very exhaustive order process software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Thanks to Ecomdash, you access many features that make the order management better: the ftp synchronization will allow you to know the inventory of brands/distributors, same thing with EDI. This way, your system will be up to date at each time. Also, you can send orders to the supplier automatically with the cvs file feature: that's a super smart way to automatize and order process.

Cons

It can seem a bit too complex as there are so many features and you may not use them all - the UI is not so good (many windows) but you have to get used to it. Also it takes some time to set up with the IT Team, as you have to establish ftp feeds with brands and suppliers. Sure it's more powerful than softwares like Ordore but it requires more efforts to set it up.

Review Source: Capterra
 


March 2018

March 2018

Tried to implement for inventory management without success.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Price point was good for similar services, that is if it worked. No limit to the number of channels tracked.

Cons

Poor interface. Confusing to setup, and I am not inexperienced. Poor documentation and no customer service. Tried to reach out with no response, start to get canned emails from the CEO after trial expires.

Review Source: Capterra
 

Bill from Dad-n-Lad
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Runs smooth, any minor problems or concerns are addressed promptly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Balancing inventory when selling on multiple channels is all but impossible to do manually with any type of volume at all. We sell quite a few low volume or single quantity items and we have to keep the inventory in sync across all channels to prevent overselling.

Pros

The sync inventory frequency. Some competitors only sync once an hour, if you are selling multi-channel this can lead to overselling.

Review Source: Capterra
 

Lindsey from Rugged Trading Company
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

ecomdash has completely revolutionized the functionality of our warehouse!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After months of researching and interviewing companies for the best software solution, we chose ecomdash. That was over a year ago now, and we've never second guessed our decision. It provides all the functionality we need to keep our business operations organized and centralized.

Pros

What I like most about ecomdash is it is one central stop for all the functions our warehouse does. From inventory management to listings to shipping - ecomdash does it all.

Cons

Customization. I wish there were a few more options to customize the look and functionality. For example, custom reports, custom dashboard, custom pick-list and packing slips. Every business has it's own idiosyncrasies that it would be great to have a software that could meld even better to my unique business model.

Review Source: Capterra
 

Sean from Holly Hill Health Foods, Inc.

January 2018

January 2018

We have been using Ecomdash for a few months and are still in the development stage. So far so good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Price point compared to competitors. Ability to tie into other marketplaces. APIs that support automation. We can leverage our USPS account with Commercial Plus pricing through Endicia. The platform has the ability to manage multiple marketplaces in a relatively intuitive fashion. In theory, it will support the Mandrill plug in for delayed emails to customers. We have not gotten this functional yet. The support staff is generally speaking very helpful (although solutions take days/weeks sometimes). We had some issues with one of the APIs and they managed to implement a work around to accommodate our Woo Commerce website. This was a big deal and really allowed us to continue to use the Ecomdash platform. The methodology of Paid Orders- Ready to Ship versus Unshipped Orders empowers us to use automation for pulling inventory out of our POS. This is one of the most important features for our particular configuration and needs.

Cons

GUI does not give very much control over the sorting of orders. Therefore it is not as efficient as it could be. There are performance lags where the user is waiting for the GUI to catch up after a click (this has been recently improved to some degree). Printing labels does not support direct to the label printer. Therefore it pops up in a pdf and then you print from there. This slows down the process and is inefficient. The customization of packing lists is very limited. In particular, the logo size limit and text count limitations need improvement. Also the packing slip does not support shipping charges or ancillary charges/credits. A discrepancy on a packing slip/invoice can lead to customer complaints. We have had intermittent issues with time outs through the APIs. we have added code as a work around but still have issues on occasion.

Review Source: Capterra
 

Aarron from Fact or Fishin'

January 2018

January 2018

As a venturing entrepreneur, new to this type of program, it definitely satisfies my business' needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It truly brings your vision together and automates all of the parts that the business basically runs off of.

Pros

How it allows me to do exactly what I needed to accomplish in order to launch the new business. It allows one to view and manage their entire inventory in one place. Definitely worth the investment once you see how automized the system is.

Review Source: Capterra
 

David from DVHdesigns

December 2017

December 2017

ecomdash has allowed me to sell more of my work on more sales channels with less effort.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For anyone who sells on multiple sales channels this product is invaluable.

Pros

That it is integrated with all the sales channels I use--eBay, Etsy, Shopify, and Amazon, and as I grow I may expand to others. Customer service is responsive and they offer a LOT for an economical price. I'm a lapidary artist and make one of a kind gemstone focal beads and it's just me and a half time office assistant. I couldn't possibly manage selling on all these channels at once without a service like ecomdash. I've sold on eBay for 18 years, Etsy for 8 years, Shopify for 1+ year, and on Amazon for 2 months. Amanzon has suddenly become my biggest and best market! Ecomdash lets me try new sales channels with minimal effort while keeping track of inventory.

Cons

There have been numerous challenges with integrating my Etsy listings and there have been multiple times over the last year when I have sold an item on another channel and it was not deleted from my Etsy channel. This rarely happens with the other channels but Etsy has had repeated problems. I'm not sure if the difficulties come from Etsy or what, but ecomdash tech support always comes through with a fix in the end. I understand that these platforms are always changing so a service like ecomdash has to play catch up when these issues occur. They're also dependent on their users pointing out the problems as they arrive and they do their best to fix them prompty.

Review Source: Capterra
 

Alex from Green Art Plumbing Supply
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

for the price you can't beat it, but it lacks speed and ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are a lot of features in this app- it has tons of marketplaces integrations although not totally integrated. for the price, there is nothing like it out there - although many other companies are now offering what they do. Two years ago there was no low cost alternative like they had.

Cons

Marketplace integrations are not what they seem. Pushing the data to the integration and displaying the data, rather than interacting with the data is still considered an integration.
We have multiple sources of warehouses and haven't been able to straighten it out with their team on implementing / combining the same sku across multiple vendors.

Review Source: GetApp
 

Lok from CKL International

October 2017

October 2017

Excellent product with exceptional technical support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very inexpensive inventory software and works well with all the selling channels we are currently using ( Etsy, Amazon, Shopify and Walmart).

Cons

Pricing update and accounting functionality need some improvement. When a order was cancelled from some market places, the cancellation info would not be posted back to the ecomdash and you have to cancel it manually on the ecomdash's order dashboard.

Review Source: Capterra
 

Joseph from Mt Riga Industries
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Very Happy in general regarding eComdash. Have been using it for over a year now .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything I need regarding this aspect of our business. End to end solution.The platform is very robust and takes a little getting used to but the learning curve isn't all that bad.

Pros

What I like most is the awesome support staff they have in place. Always there when I need them and always have the answers. Phone support is really important to me. No emailing support@... and waiting a day to hear back from someone.

Review Source: Capterra
 

David from home goods emporium

September 2017

September 2017

My experience with ecomdash was terrible. They messed up my inventory months ago.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The product is cheap, but you get what you pay for. The customer service was horrible and nobody knew what was going on.

Cons

They messed up my inventory, I'm still trying to fix the problem and it's been months. The person who helped me with my account had no clue what he was doing either. They also tried to keep billing me after I cancelled the service. I never write reviews this bad, as I try to give companies or people the benefit of the doubt.

Review Source: Capterra
 

Majyk from Majyks Things
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

They work with "regular" people

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have a small home based craft business that sells on Ebay and Etsy. I needed a way to keep track of inventory, sell on multiple channels, and not break the bank. Oh did I mention that they had to be patient?
I've been with Ecomdash for over a year now. I'm still happy with my decision.

Pros

Price, yearly pricing opportunities now, not limited on channels. The staff has always been helpful and supportive.

Cons

Things are always changing and sometimes that can be a challenge because I am just one person but I can't complain too loud because they are always improvements.

Advice to Others

One of the things I like about this group of software designers is that are open to suggestions. See something that could be better? Ask and you'll probably receive.

Review Source: Capterra
 

Sami from LINE10 Tools

March 2017

March 2017

A few bugs that are extremely annoying with interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been reporting a bug that have been driving me insane for about 2 years now, they keep telling me it will be fixed soon, but it is not being even worked on.

The bug is in the restocking inventory module where everytime you add a product, the screen reverts back to page 1 . for more details please refer to the multiple emails that I explained in detail and it turned out I was just wasting my time.

This is just one example but all through out the website there are little quirks like that, that drives me insane.

This is soooo #$#$@$# annoying please fix it

Other than that the service works great, but there are so many little bugs that you guys dont seem to care about

Review Source: Capterra
 

Adam from Adglo Enterprises LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Ecomdash Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At first, the software was extremely slow to load. Tech support made an adjustment and it's much better now. The software is a little complicated & time consuming to use.

Pros

Lots of supported marketplaces.

Cons

It's very confusing and requires a lot of steps, in different places, to create new products and shipping orders.

Advice to Others

Try to simplify. Keep all the order sales & shipping information on one page. Too many steps to create inventory.

Review Source: Capterra
 

Stuart from Invisible World

March 2017

March 2017

Great Program with Definite Limitations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

First of all, Ecomdash is the absolute best value out there if you sell on the marketplaces they cover. And I have evaluated 6-7 platforms in depth. That being said, it has some real shortcomings.
The Pros: Great Customer support, easy to use, efficient and logical back-end, clean user interface and it works without glitches.
Documentation is thorough and well-written.
If you are good with spreadsheets, ECD offers excellent capabilities to upload and download information. Really superior to all others in its range.
If you sell on Amazon, ebay and a website, ECD will work great and the price can't be beat. Go for it!

Cons: Useless reporting: you will have to get your facts and figures somewhere else, or link many many spreadsheets together. It's like a black box for sales information. They have about 40 different very narrowly-focused reports which are not flexible enough to answer more than one small question at a time, so you will have to download a million of them. They do offer to create custom reports, and that could help. Does not track Amazon FBA returns, last I checked, so if you're return rate is above 2-3%, you're just not going to be able to accurately track your sales through ECD.

Listing doesn't really work. Can't create ASINS in Amazon, so if you have brand-registry, forget it. Does not list variants to BigCommerce, last time I checked, and did not list variants in general, so if you deal in different sizes and colors, the listing facility may as well not exist. NOTE: Limited/Phony Listing capabilities is the norm for ALL programs that cost less than about $/yr upwards. But you need to ask the questions and not go in believing the bullet points on the landing page, then you can fit Ecomdash realistically into your workflow. The devil is in the details.
I tuned out after a few broken promises about integrations and updates, so they may have fixed some of these issues, but you MUST ask specific questions.

We switched to Linnworks, which has some of the same issues, because we needed a more European focus and because of the utter inadequacy of the ECD reporting module. All in all, though, Ecomdash is an excellent program and company in a very muddled field. Recommended.

Pros

See above

Cons

See above

Advice to Others

Great platform for a business with low or medium complexity.
This is an excellent inventory management software. It has extremely limited listing and reporting capabilities, so you'll probably need to incorporate those into a different part of your workflow. Customer service does make up for many of the shortcomings, especially if you are new to this field.

Review Source: Capterra
 

Andy from closeoutlinen
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Ecomdash - work in progress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nice piece of software but it lacks some basic features like variation listing. They are adding new features all the time. If you are looking to manage inventory on multiple channels and easily update inventory from suppliers it is great. Customer service is usually fast and their knowledge base can answer most questions.

Areas that need improvement are listing to channels, automatic price changing on channels, business rules to allow product data to be manipulated easily.

Overall I like Ecomdash and hope they continue to grow and add features

Pros

Inventory management
Supplier management

Cons

No variation listings
No business rules to combine data
Can be a little slow at times

Advice to Others

Been with them for a couple of years and they are going in the right direction

Review Source: Capterra
 

Melanie from INPCreative
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

A Must Have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used ecomdash for years and could not imagine running online e-commerce sites without it. If you sell on multiple channels - ecomdash is a MUST HAVE.
The sliding scale pricing is perfect for new businesses. The customer service is AWESOME! Inputting new products is a breeze. Reports are great.
You will WANT THIS!

Review Source: Capterra
 

Mike from LiftingLarge.com
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Finally found something that works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been searching for inventory integration that really works with minimum effort for my 3 online stores. I finally found it with Ecomdash. I love it. It saves me at least 10 hours a week in keyboard time and headaches with overselling. Dont wait get it now

Pros

Quick set up. Quick site updates

Cons

Sometimes slow to search for sku's

Review Source: Capterra
 

Amiram from Artik
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Stay way don't believe fake reviews.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Well.......was thinking to use them based on previous reviews that I was reading and the value for the money. As a new and small company thought what could go wrong. As a none technical person I oped for their $99 set up.. they promised 15-30 phone call for set up, that my account will be integrated, sync and that I'll be ready to go and simply start doing business. But It wasn't like that at all. Phone cal came in simply to ask for more info and was around 5 minutes. After that I wanted to upload my whole inventory and integrated but because my Amazon.com already downloaded a few listings, the support person (which I think knows what she's doing) wanted to link these to all my channels. I tried to explain via so many emails back and forth that this is not what I'm looking for and really need my inventory uploaded she kept going back to the Amazon.com listings and try to connect these one. So I after 1 weeks talking to the walls I agree to continue with these few listings, but found out that because these listings are FBA listing, you can't integrate them to other channels. Or maybe they can but she didn't know how and couldn't help me. What it did it converted all the listings to 'none amazon fulfilled listings'. So I had to go and manually changed everything back to Amazon fulfilled. So if you sell FBA.......stay away and you will not get adequate support from them, only 5 miles long emails with instructions.

Pros

Looks good

Cons

Doesn't work

Advice to Others

Stay away

Review Source: Capterra