Ecomdash Software


 

Ecomdash is a cloud-based inventory management system that integrates standard inventory management features with order management and shipping management capabilities into one platform. It designed for small to midsized online retailers who sell through multiple channels.

Key features of the system include multi-warehouse dropship management, multi-warehouse inventory management, barcode scanning, barcode generation and more than 40 reports, including restock forecasting. Users can also tag products and organize them in the system by different categories and groups.

With Ecomdash, users can automatically sync inventory levels across all of their channels and customize their inventory rules for each channel. Ecomdash integrates with Amazon and eBay, allowing users to easily list products for sale on both channels. The platform sends and receives data from online sales channels, suppliers and fulfillment centers, giving users increased visibility over their retail operations. Users can also integrate Ecomdash with major ecommerce shopping cart services, such as Magento and Shopify.

Ecomdash is operating system agnostic and will work with most web browsers. A mobile app is also available, and the system offers API capabilities. Ecomdash is priced as a monthly subscription at different tiers based on the user’s volume of orders.

 

Ecomdash - Dropship management
 
  • Ecomdash - Dropship management
    Dropship management
  • Ecomdash - Listing management
    Listing management
  • Ecomdash - Low inventory management
    Low inventory management
  • Ecomdash - Purchase order management
    Purchase order management
  • Ecomdash - Sales order management
    Sales order management
  • Ecomdash - Reporting
    Reporting
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

53 Reviews of Ecomdash

 

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Software Advice Reviews (30)
More Reviews (23)

Showing 1-20 of 30

Bill from Outdoor Wood Inc
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Still learning, lots of checkboxes, attributes, buttons and switches.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a solo operation, (listing, packing, shipping, walkin customers in my bricks and mortar showroom), my time on ecomdash is limited. The program deserves a lot of time & attention to make it really fly. So I hope to put a full time employee to just keyboard into ecomdash.

Pros

In depth & web based tool. It does all that you need once an item is set up correctly. We use several sales channels. Going on 4 or 5 years now with ecomdash. Subscription costs are reasonable. I actually look forward using it every day.

Cons

Lots of bells and whistles, therefore a steep learning curve for me. However, support always gets me fixed when I screw something up.

Review Source
 
 

Wellington from Commerce2You LLC
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Good Software of ecommerce control

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's very consistent and no bugs.
The price is fair.
The support service is good, they answers fast.

Cons

Sometimes it's slow but nothing that disqualified it so far.
The interface in the desktop is ugly, could be more similar to the tablet interface.
The information about integration could be more easy to interpretations.

Review Source
 
 

Randy from Vill-Tex
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Great product to sync your sites inventory across each other

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use to sync inventory
They do a very good job of showing what is selling, so easier to keep items in stock
From our experience through the years, their customer support has always been very helpful.

Cons

Can be slow at times, but for the most part is quite fast. At the moment, don't have anything else can think of. Most of the issues we have had, they are able to resolve or have a work around to make it work.

Review Source
 
 

John M from Pilot Supplies & Sunglasses LLC
Specialty: Consumer Goods
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Although I just started with ecomdash the support has been outstanding and the product is relatively easy to understand and use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I just started using the product and am not familiar with everything it does, but so far I really like it.

Pros

The support and functionality. This is my first time trying to use a product like this, but after much research I decided this product best fit my needs. I tried another product earlier this year which I found confusing and hard to use. So fat this product is great.

Cons

Without a little help from support it can be daunting and a little difficult to get started with. A few more instructional videos would be helpful.

Review Source
 
 

Laurren from Aquatic Experts
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Excellent Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

We were using another inventory management system which had poor customer support and few training videos. We are so glad we switch to Ecomdash.

Pros

Ecomdash software is straightforward and easy to use. Their training videos are very helpful. There support team is knowledgeable and available. You schedule a time and they follow through and call you back.

Cons

We have only used Ecomdash for a few weeks but any problems we have had the customer support team was able to solve.

Review Source
 
 

Freddy from ISP
Specialty: Automotive
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

It is an excellent tool to develop good pricing strategies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

excellent tool, I congratulate you. Keep on innovating

Pros

the possibility of seeing the products that are sold and we do not have in our portfolio as well as the definition of a correct price

Cons

So far my experience has been very good, I have no observations. If I have something that I do not like, I'll let you know

Review Source
 
 

Anne from Retail Company
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall the service is good and the staff is very friendly.

Pros

I had some questions on changing the quantities in bulk on my inventory list and scheduled a call and received the help I needed and resolved my issue.

Cons

I just wish sometimes that the 15 min calls weren't so timed so if you needed another couple of minutes to wrap things up, you didn't have to schedule another call and just get the help you needed while on the phone.

Review Source
 
 

Rodney from Trotters Independent Traders Limited
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Avoid find another software to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Avoid cheap is what you pay for .

Pros

Its cheap cannot say anymore than that , you get free trial , can be used for Amazon ,ebay and plenty of other sites

Cons

Makes duplicate Amazon listings for FBA items and then you find you have another listing for FBM when the item is FBA stock .Find yourself checking Amazon on a daily basis to see if any other duplicate listings ,so waste of time. Cancelled subscription because of this yet charged my card anyway and wont refund credit only , way do i want credit on the account if never gonna use the software again.

Review Source
 
 

Justin from Transport Diesel
Specialty: Automotive
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

ecomdash is great!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend ecomdash to anyone needing full transparency of their inventory and/or wanting to sync inventory and shipping between multiple online sales channels.

Pros

Excellent customer service, I have spoken with multiple agents and they have all known the answer correctly and quickly.
Inventory control
Listing control
Low stock control and alerts
Integrating multiple platform shipping works great
Everything is pretty straight forward

Cons

Along with a lot of great options comes a lot to learn. Not a bad thing at all, but just like anything, takes you a few days to understand how it all works.

Review Source
 
 

Harry G. from Asortech
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

A very honest and competent organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

A very well put together technology supported by an excellent management and technical staff. A great team of real people.

Cons

I was unable to complete an api integration with a supplier for reasons beyond my control. They were helpful.

Review Source
 
 

Nerwin from JUNOIT SOLUTIONS PTY LTD
Specialty: Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Good software, great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like how complete ecomdash is and how it integrates with many online marketplace and also offers integration with Quickbooks online.

Cons

I'm planning to try Xero , and there is no integration for Xero yet. Also, kitting is a nice feature, but I wish Sales orders can include all the components of the kit with their individual price, it's a nice feature to have to be able to see my profit per item.

Review Source
 
 

Edward from Tamco Commerce Inc.
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Overall Opinion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend ecomdash but due hope they do not try to integrate too many features that are of no concern to us and price themselves out of the market such as SellBright and others have done. If they do elect to go down that road I hope they maintain a basic functionality for us who just inventory control which is our primary reason for using them.

Pros

Its is priced right for what you get. Inventory management has never failed us which is the primary reason we use it.

Cons

If you do not create all of your listing in Ecomdash there are issues, especially with Big Commerce. Even after downloading all of our listings they were missing sub-categories. Why did this hurt us? When we went to update the site for 2018 pricing it overrode all of our categories on our website so we had to re-create them all using a CSV file from Big Commerce. It caused our site to be blank for all sub -categories and took us 3-4 hours to correct. ecomdash worked with us to make certain eBay would not have the same issues when updating listing, but it took them to update their API with eBay. I very much appreciated their customer service, and sometimes its the platform not wanting to interface fully with ecomdash.

Review Source
 
 

Peter from All States Flag and Banner LLC
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

We began using this with excitement and an open mind.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As an inventory based platform Ecomdash should be more open architecture.

Pros

We very much liked the customer service. However, the recent change to "leave a message and someone will get back to you" isn't met with much enthusiasm. Indeed someone does get back, and sometimes within minutes.

Cons

There are certain instances where a simple switch would be all the difference, but it isn't there. The software could use the ability for the user to change things for themselves.

Review Source
 
 

Deb from COT Inc
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Promising but in the end they lack the simplest of customer service courtesy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The platform looked promising as a less expensive alternative to ChannelAdvisor. Their initial customer service was helpful

Cons

They have a very limited number of API calls that they can tolerate that prevented us from being able to use it.
Even though they give you a "free trial" they require a credit card. MAKE SURE TO CANCEL IMMEDIATELY if this product is not for you. This is where their customer service breaks down tremendously.
If you do not formally cancel your account before the trial is up they charge you.
No problem, as soon as I saw the charge I contacted them to tell them (that they can see) we never used the account, just forgot to cancel and could they just make sure the account was cancelled and refund us. THEY REFUSED TO refund the charge. They said they had to keep the charge because of all the work that went into them pushing and pulling information. I explained many times over that they can plainly see that we did not upload or integrate with anything so we are paying for absolutely nothing.
They then told me that they billed in arrears, then told me they were billing me for the month that they gave me a free trial, then told me that they were billing me for March. After all this run around I explained that I had not used their service at all and that I had no intention of using it as it did not work for us..they still refused to refund our credit card. STAY CLEAR OF THESE GUYS...Great at the start and then once they have your money they let you down, WAY down. We went with SellerActive...much more customer focused and wonderfully priced.

Review Source
 
 

Umar from Kashmir Fine Arts & Crafts
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Exceptional Customer Service make Ecomdash a winner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a great platform for entry and mid-level business who are expanding to multiple marketplaces. Took us a little while to figure out the platform in the beginning and the only reason we didn't switch was because of their exceptional customer service. Would like to mention team which has been great and has helped us in resolving all our issues promptly. They have added lot more videos in 2018 which definitely help a lot.Overall ecomdash is a great value for the money and hope they invest more in providing additional functionality.

Cons

Ecomdash is slow at times and UI/UX needs a major improvement. Although it does a great job in syncing the inventory but listing products to various marketplaces is still very painful. They need to improve listing functionality a lot if they want to grow in business.

Review Source
 
 

Bryan from Consulting
Specialty: Industrial Equipment
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Excellent Software for multi channel selling

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Good and attentive team....that are easy to connect with

Pros

no fluff....just intuitive software and great customer support if you get stuck.
really value for money

Cons

learning curve,... but that is mostly my issue...

Review Source
 
 

David from West Texas Justice
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

You submit the issue by email and receive an email back explaining what to do. Sometimes if you do not explain it right or its not exactly what you meant you will have several email back and forth. No number to just call and get help without setting up a 15 min call

Pros

Easy to use and work once all set up. Orders flow through without an issue. Saves time and a lot of work

Cons

There are a lot of little setups that help a lot but are not automatically done so until you have a problem you don't know about them

Review Source
 
 

Mohammad from Tojarcom
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Support is always responsive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Need more time to find out about what customization is ecomdash system is capable to meet our business requirements

Pros

Continuous follow up and feedback, responsive and interactive support. The support team is knowledgeable and aware of our requirements.

Review Source
 
 

Gary from Quantum Online Sales Services, LLC
Specialty: High Tech
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

It's great to finally have my inventory sync'd across multiple marketplaces!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Support staff is very responsive and knowledgeable. Often go beyond expectations!

Pros

Reasonable price. Keeps Ebay, Amazon, Shopify, and Etsy inventory sync'd. Responsive to request I have.

Cons

No support on weekends or late at night. This is a problem if you do a lot of your work on weekends and late evening.

Review Source
 
 

Majyk from Majyk's Things
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Perfect for me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ecom Dash has way more goodies than I currently use.

Pros

Fast answer to questions
Reasonable price
keeps Ebay and Etsy inventory sync
U tube has instructions
Responsive to request I need

Cons

Learning keeps me on my toes
Last time I checked there is no one working weekends
Changes to the site often have me "relearning" my way around

Review Source
 
 
 
Showing 1-20 of 23

Huong from One Herd Clothing
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Great experience for our small e-commerce store

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small e-commerce store with a small amount of team member, and inventory takes up a large part of our time, especially when we run our store on several channels, like Wordpress WooCommerce, Amazon Stores, drop ship vendors. Once we learnt about eComdash, it solved all of our problems. All the inventory reduction or counts are automated, it also syncs all the data across from our websites, which is wonderful. Saved us tons of time and labor cost.

Pros

EComdash is super easy to work with and it helps us-- a small e-commerce company with several channe

Cons

Some functions of eComdash is pretty robust and sometimes it gets me super confused. Like for reporting function it shows several that all sounded the same but I don't really know if the things I need will be inside of until after I run it and wait for 5 minutes until the report is ready to see if I actually ran the right report. So maybe, a preview of reports would be helpful.

Review Source: Capterra
 

David from The Pro Audio Guys

March 2018

March 2018

The Most Affordable and Reliable Inventory Sync Software for eBay, Amazon, and Website Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once you understand the logic of the software it is excellent. We actually like that we can make changes at the marketplace, and simply have Ecomdash import the revised listing changes. When using other platforms we found that making changes on marketplaces directly would sometimes break the functionality between the two platforms. Not so with Ecomdash.

It has fabulous import/export features for products. The multi-Channel sync works really well. It has a bundle feature that we use all the time. It's really easy to list to all the marketplaces.

The UI is actually pretty good. Some have complained about it, but we have used a lot of other platforms, and this one works as good if not better than most. The product search function is excellent. It is actually way superior to any website platform product search we have ever used. It finds the products instantly. They should sell the search code to some of these shopping carts companies who have horrible built in search (All of them).

The Price is so affordable. It's pay as you go. Super reasonable rates, and can leave at any time. No stupid contracts, no BS! We love that.

We have never had any trouble with Customer Support. They always answered questions relatively fast, and it was always a qualified individual answering the questions.

Cons

There are a few minor integration things that are missing. Such as a few eBay options we can't select. There are a few marketplaces we would like to list to that they are not integrated with.

It would be nice if they had 24/7 Support. But not a big deal.

Review Source: Capterra
 


March 2018

March 2018

Very exhaustive order process software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Thanks to Ecomdash, you access many features that make the order management better: the ftp synchronization will allow you to know the inventory of brands/distributors, same thing with EDI. This way, your system will be up to date at each time. Also, you can send orders to the supplier automatically with the cvs file feature: that's a super smart way to automatize and order process.

Cons

It can seem a bit too complex as there are so many features and you may not use them all - the UI is not so good (many windows) but you have to get used to it. Also it takes some time to set up with the IT Team, as you have to establish ftp feeds with brands and suppliers. Sure it's more powerful than softwares like Ordore but it requires more efforts to set it up.

Review Source: Capterra
 


March 2018

March 2018

Tried to implement for inventory management without success.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Price point was good for similar services, that is if it worked. No limit to the number of channels tracked.

Cons

Poor interface. Confusing to setup, and I am not inexperienced. Poor documentation and no customer service. Tried to reach out with no response, start to get canned emails from the CEO after trial expires.

Review Source: Capterra
 

Bill from Dad-n-Lad
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Runs smooth, any minor problems or concerns are addressed promptly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Balancing inventory when selling on multiple channels is all but impossible to do manually with any type of volume at all. We sell quite a few low volume or single quantity items and we have to keep the inventory in sync across all channels to prevent overselling.

Pros

The sync inventory frequency. Some competitors only sync once an hour, if you are selling multi-channel this can lead to overselling.

Review Source: Capterra
 

Lindsey from Rugged Trading Company
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

ecomdash has completely revolutionized the functionality of our warehouse!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After months of researching and interviewing companies for the best software solution, we chose ecomdash. That was over a year ago now, and we've never second guessed our decision. It provides all the functionality we need to keep our business operations organized and centralized.

Pros

What I like most about ecomdash is it is one central stop for all the functions our warehouse does. From inventory management to listings to shipping - ecomdash does it all.

Cons

Customization. I wish there were a few more options to customize the look and functionality. For example, custom reports, custom dashboard, custom pick-list and packing slips. Every business has it's own idiosyncrasies that it would be great to have a software that could meld even better to my unique business model.

Review Source: Capterra
 

Sean from Holly Hill Health Foods, Inc.

January 2018

January 2018

We have been using Ecomdash for a few months and are still in the development stage. So far so good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Price point compared to competitors. Ability to tie into other marketplaces. APIs that support automation. We can leverage our USPS account with Commercial Plus pricing through Endicia. The platform has the ability to manage multiple marketplaces in a relatively intuitive fashion. In theory, it will support the Mandrill plug in for delayed emails to customers. We have not gotten this functional yet. The support staff is generally speaking very helpful (although solutions take days/weeks sometimes). We had some issues with one of the APIs and they managed to implement a work around to accommodate our Woo Commerce website. This was a big deal and really allowed us to continue to use the Ecomdash platform. The methodology of Paid Orders- Ready to Ship versus Unshipped Orders empowers us to use automation for pulling inventory out of our POS. This is one of the most important features for our particular configuration and needs.

Cons

GUI does not give very much control over the sorting of orders. Therefore it is not as efficient as it could be. There are performance lags where the user is waiting for the GUI to catch up after a click (this has been recently improved to some degree). Printing labels does not support direct to the label printer. Therefore it pops up in a pdf and then you print from there. This slows down the process and is inefficient. The customization of packing lists is very limited. In particular, the logo size limit and text count limitations need improvement. Also the packing slip does not support shipping charges or ancillary charges/credits. A discrepancy on a packing slip/invoice can lead to customer complaints. We have had intermittent issues with time outs through the APIs. we have added code as a work around but still have issues on occasion.

Review Source: Capterra
 

Aarron from Fact or Fishin'

January 2018

January 2018

As a venturing entrepreneur, new to this type of program, it definitely satisfies my business' needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It truly brings your vision together and automates all of the parts that the business basically runs off of.

Pros

How it allows me to do exactly what I needed to accomplish in order to launch the new business. It allows one to view and manage their entire inventory in one place. Definitely worth the investment once you see how automized the system is.

Review Source: Capterra
 

David from DVHdesigns

December 2017

December 2017

ecomdash has allowed me to sell more of my work on more sales channels with less effort.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For anyone who sells on multiple sales channels this product is invaluable.

Pros

That it is integrated with all the sales channels I use--eBay, Etsy, Shopify, and Amazon, and as I grow I may expand to others. Customer service is responsive and they offer a LOT for an economical price. I'm a lapidary artist and make one of a kind gemstone focal beads and it's just me and a half time office assistant. I couldn't possibly manage selling on all these channels at once without a service like ecomdash. I've sold on eBay for 18 years, Etsy for 8 years, Shopify for 1+ year, and on Amazon for 2 months. Amanzon has suddenly become my biggest and best market! Ecomdash lets me try new sales channels with minimal effort while keeping track of inventory.

Cons

There have been numerous challenges with integrating my Etsy listings and there have been multiple times over the last year when I have sold an item on another channel and it was not deleted from my Etsy channel. This rarely happens with the other channels but Etsy has had repeated problems. I'm not sure if the difficulties come from Etsy or what, but ecomdash tech support always comes through with a fix in the end. I understand that these platforms are always changing so a service like ecomdash has to play catch up when these issues occur. They're also dependent on their users pointing out the problems as they arrive and they do their best to fix them prompty.

Review Source: Capterra
 

Alex from Green Art Plumbing Supply
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

for the price you can't beat it, but it lacks speed and ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are a lot of features in this app- it has tons of marketplaces integrations although not totally integrated. for the price, there is nothing like it out there - although many other companies are now offering what they do. Two years ago there was no low cost alternative like they had.

Cons

Marketplace integrations are not what they seem. Pushing the data to the integration and displaying the data, rather than interacting with the data is still considered an integration.
We have multiple sources of warehouses and haven't been able to straighten it out with their team on implementing / combining the same sku across multiple vendors.

Review Source: GetApp
 

Lok from CKL International

October 2017

October 2017

Excellent product with exceptional technical support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very inexpensive inventory software and works well with all the selling channels we are currently using ( Etsy, Amazon, Shopify and Walmart).

Cons

Pricing update and accounting functionality need some improvement. When a order was cancelled from some market places, the cancellation info would not be posted back to the ecomdash and you have to cancel it manually on the ecomdash's order dashboard.

Review Source: Capterra
 

Joseph from Mt Riga Industries
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Very Happy in general regarding eComdash. Have been using it for over a year now .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything I need regarding this aspect of our business. End to end solution.The platform is very robust and takes a little getting used to but the learning curve isn't all that bad.

Pros

What I like most is the awesome support staff they have in place. Always there when I need them and always have the answers. Phone support is really important to me. No emailing support@... and waiting a day to hear back from someone.

Review Source: Capterra
 

David from home goods emporium

September 2017

September 2017

My experience with ecomdash was terrible. They messed up my inventory months ago.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The product is cheap, but you get what you pay for. The customer service was horrible and nobody knew what was going on.

Cons

They messed up my inventory, I'm still trying to fix the problem and it's been months. The person who helped me with my account had no clue what he was doing either. They also tried to keep billing me after I cancelled the service. I never write reviews this bad, as I try to give companies or people the benefit of the doubt.

Review Source: Capterra
 

Majyk from Majyks Things
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

They work with "regular" people

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have a small home based craft business that sells on Ebay and Etsy. I needed a way to keep track of inventory, sell on multiple channels, and not break the bank. Oh did I mention that they had to be patient?
I've been with Ecomdash for over a year now. I'm still happy with my decision.

Pros

Price, yearly pricing opportunities now, not limited on channels. The staff has always been helpful and supportive.

Cons

Things are always changing and sometimes that can be a challenge because I am just one person but I can't complain too loud because they are always improvements.

Advice to Others

One of the things I like about this group of software designers is that are open to suggestions. See something that could be better? Ask and you'll probably receive.

Review Source: Capterra
 

Sami from LINE10 Tools

March 2017

March 2017

A few bugs that are extremely annoying with interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been reporting a bug that have been driving me insane for about 2 years now, they keep telling me it will be fixed soon, but it is not being even worked on.

The bug is in the restocking inventory module where everytime you add a product, the screen reverts back to page 1 . for more details please refer to the multiple emails that I explained in detail and it turned out I was just wasting my time.

This is just one example but all through out the website there are little quirks like that, that drives me insane.

This is soooo #$#$@$# annoying please fix it

Other than that the service works great, but there are so many little bugs that you guys dont seem to care about

Review Source: Capterra
 

Adam from Adglo Enterprises LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Ecomdash Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At first, the software was extremely slow to load. Tech support made an adjustment and it's much better now. The software is a little complicated & time consuming to use.

Pros

Lots of supported marketplaces.

Cons

It's very confusing and requires a lot of steps, in different places, to create new products and shipping orders.

Advice to Others

Try to simplify. Keep all the order sales & shipping information on one page. Too many steps to create inventory.

Review Source: Capterra
 

Stuart from Invisible World

March 2017

March 2017

Great Program with Definite Limitations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

First of all, Ecomdash is the absolute best value out there if you sell on the marketplaces they cover. And I have evaluated 6-7 platforms in depth. That being said, it has some real shortcomings.
The Pros: Great Customer support, easy to use, efficient and logical back-end, clean user interface and it works without glitches.
Documentation is thorough and well-written.
If you are good with spreadsheets, ECD offers excellent capabilities to upload and download information. Really superior to all others in its range.
If you sell on Amazon, ebay and a website, ECD will work great and the price can't be beat. Go for it!

Cons: Useless reporting: you will have to get your facts and figures somewhere else, or link many many spreadsheets together. It's like a black box for sales information. They have about 40 different very narrowly-focused reports which are not flexible enough to answer more than one small question at a time, so you will have to download a million of them. They do offer to create custom reports, and that could help. Does not track Amazon FBA returns, last I checked, so if you're return rate is above 2-3%, you're just not going to be able to accurately track your sales through ECD.

Listing doesn't really work. Can't create ASINS in Amazon, so if you have brand-registry, forget it. Does not list variants to BigCommerce, last time I checked, and did not list variants in general, so if you deal in different sizes and colors, the listing facility may as well not exist. NOTE: Limited/Phony Listing capabilities is the norm for ALL programs that cost less than about $/yr upwards. But you need to ask the questions and not go in believing the bullet points on the landing page, then you can fit Ecomdash realistically into your workflow. The devil is in the details.
I tuned out after a few broken promises about integrations and updates, so they may have fixed some of these issues, but you MUST ask specific questions.

We switched to Linnworks, which has some of the same issues, because we needed a more European focus and because of the utter inadequacy of the ECD reporting module. All in all, though, Ecomdash is an excellent program and company in a very muddled field. Recommended.

Pros

See above

Cons

See above

Advice to Others

Great platform for a business with low or medium complexity.
This is an excellent inventory management software. It has extremely limited listing and reporting capabilities, so you'll probably need to incorporate those into a different part of your workflow. Customer service does make up for many of the shortcomings, especially if you are new to this field.

Review Source: Capterra
 

Andy from closeoutlinen
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Ecomdash - work in progress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nice piece of software but it lacks some basic features like variation listing. They are adding new features all the time. If you are looking to manage inventory on multiple channels and easily update inventory from suppliers it is great. Customer service is usually fast and their knowledge base can answer most questions.

Areas that need improvement are listing to channels, automatic price changing on channels, business rules to allow product data to be manipulated easily.

Overall I like Ecomdash and hope they continue to grow and add features

Pros

Inventory management
Supplier management

Cons

No variation listings
No business rules to combine data
Can be a little slow at times

Advice to Others

Been with them for a couple of years and they are going in the right direction

Review Source: Capterra
 

Melanie from INPCreative
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

A Must Have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used ecomdash for years and could not imagine running online e-commerce sites without it. If you sell on multiple channels - ecomdash is a MUST HAVE.
The sliding scale pricing is perfect for new businesses. The customer service is AWESOME! Inputting new products is a breeze. Reports are great.
You will WANT THIS!

Review Source: Capterra
 

Mike from LiftingLarge.com
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Finally found something that works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been searching for inventory integration that really works with minimum effort for my 3 online stores. I finally found it with Ecomdash. I love it. It saves me at least 10 hours a week in keyboard time and headaches with overselling. Dont wait get it now

Pros

Quick set up. Quick site updates

Cons

Sometimes slow to search for sku's

Review Source: Capterra