Ecomdash Software

One way street only and DOESN'T work with woocomm automatically .

Negative Negative - good selling pitch - if there claims worked.. too bad

Pros

WOULD have been a great idea, if it worked

Cons

Only works one way - you can't update orders on ecomdash and have those changes go back to amazon.. also woocomm doesn't work... it worked on sales pitch - but not now. Chat supports says you have to manually enter woocomm orders no API and even after that - you can NOT update orders and have it sent back to woocomm.. maybe good for inventory, but NOT order handlling...

Still waiting for refund - but they have to TALK to you first -- still waiting for call!!

Truthfully, not worth the price

Pros

We didn't have a software program tracking our warehouse inventory before ecomdash, but now we do!

Cons

Since we've been using the software, we've had several glitches causing hiccups in our inventory counts. When something ran out of stock, it doesnt show as out of stock so it wouldnt show up on our reorder sheet. Had orders waiting forever due to this problem

Free trial is just a bait.

Pros

I didn’t use it much. Although it might be useful in some ways, I completely not satisfies with customer service.

Cons

“Free trial is just a bait, they start charging without giving any notice”

I have started a free trial with them, which gave me 2 months of free usage, and it required my credit card to activate it. During the trial period, maybe I used them for a few times and then left the portal. After several months when I checked my credit card, I realized that they have charged me for the past 6-8 months. I immediately contacted them for a refund, they refused it saying that it is against their policy. I tried all the ways possible to get my right, even finally their CEO called me, however he also didn’t help me, saying that if he helps me, he would have to do the same for others who has the same issue as me. And I told him that even million dollar companies or banks inform their users before charging them, and if something happens by mistake, they can help for customer satisfaction.

That was my experience with them, just to let others know it in advance before creating an ecomdash account.

Great choice for overall performance and scaling your business

I like working with the staff. No question is too small, no problem they can't figure out. I am new to ecomdash but I am learning all the time.

Pros

I like all of the functionality in the software, all of the integrations and the continuing integration additions. These folks work very hard and the Customer Service is very good.

Cons

I wish there were more videos explaining the functions and how to correct some of the more common problems I have encountered learning the software.

Did both our physical AND online store!

Definitely convenient for those who have brick and mortars but also want to expand online as well without having to get extra equipment or learn more softwares

Pros

Probably the first POS system that lasted the longest with us! Since it did both our physical store and online store as well! It made us so much easier on us because we were tired of having to use two different systems for our brick and more then ecommerce.

Cons

It’s great and all but since it does both I feel it may have stretched itself out too thin where i didn’t have the full range of motion but not a big complaint or big deal since it still did what I needed to do.

Very happy

very good. works well.

Pros

does what we need it to do. very good onboarding and customer support

Cons

would be good if it supported more Aussie/international store fronts.

High quality inventory management software

Pros

It is a very good inventory management software for small and midsize firms.It is also easy to use software.

Cons

It is mainly for small and midsize firms, should also enhance it for large firms. otherwise it is a good software

Finally, something that ties all the marketplaces together!

Pros

Works with all the major marketplaces. Works with Quickbooks online. Perfect for a small operation to help with listing to multiple marketplaces and some major shopping carts, helps with order processing and shipping. Not too hard to put together.

Cons

It is very much do it yourself for the set up process. For a small number of SKU's this is a perfect fit. For larger numbers of sku's not so much. Also there is no easy way to add a back up supplier to your inventory items.

Great Product for the Price

Pros

We have had a favorable experience with Ecomdash. The inventory syncing is reliable and order management is pretty seamless. The customer support has been great (generally speaking). Overall we have been satisfied with the software and support. Overall Ecomdash has empowered us to affordably expand our 3rd party marketplace presence and we expect to be adding 3 more marketplaces over the coming months.

Cons

There is sporadic periods where the software has significant lags (especially in the shipping GUI). This reduces productivity and can be rather frustrating. We would also like to see future enhancements to include more sorting capabilities with regards to the shipping GUI. If they can enable the tags to display (and be sorted) then we would have more control over the shipping process which would further increase productivity. Also the tags displayed could empower us to quickly manage another internal process. This issue may be more specific to our needs but it is the short coming for our business.

Really good inventory management software

Pros

It is a inventory management software which provides end to end solutions.It is good for small and midsized businesses.

Cons

There is nothing which i dont like about this software. Just that they should add features to target large firms aswell.

Great Customer Support

We are very pleased with this software and their extremely fair pricing model!

Pros

We have been using Ecomdash for about 6 months now. The provided resources answered most of our set up questions and we started our learning curve with only one sales channel. As we added more sales channels, and as we asked more of the software, we found ourselves needing a bit more help. We initiated a "chat" within the Ecomdash dashboard where the support person (Catherine) initiated a support request with their support team. As it turned out, it was determined that the feature that we were trying to access required a software update fix. The support team followed up and quickly notified us of the fix. Catherine became available again, through chat, to help walk us through the required steps. GREAT customer support and everything now works perfectly!

Cons

So far, we have no "cons" to report. We do realize that as we ask more of the software and as we utilize more of its capabilities that there will be a learning curve. We are just grateful that the customer support team will be there if we need them again!

Still on the fence

I haven't had a chance to really take ecomdash out for a spin yet and put her to the test to see what she's capable of and what she can do functionality wise but all the tools that I need appare to be right there in the dash at my fingertips. If her functionality is what I hope I think I'm going to be in a long lasting relationship with ecomdash

Pros

I've found the customer support to be outstanding, They have gone all out in every way possible to assist me with getting started, extended my free trial, offered me a discount price while I get a feel for and learn how to use all the tools available ect.

Cons

I found it to be a bit complex and almost overwhelming at first site, but I think that is just because I've got so many iron in the fire already and wasn't really prepared for learning a new system and platform, thus I think any con's I mention is all on me, and not any fault of ecomdash.

Just Start Just happy

Pros

- Clear help database
- Quickly assistance
- Easy to use
- Many market place available
- Possibility to personalize

Cons

Nothing to tall about, i wish like taxt also in Italian but isn't mandatary . I hope introduce Prestashop implementation soon

Ecomdash is very intuitive to use and has strong customer support.

Pros

I like the way you can link inventory from multiple sales channels in one database. It has a simple layout that is easy to use and it is very helpful the way they keep histories of downloads, imports and exports. Also, when you call customer service you always get someone who is very knowledgeable of the product.

Cons

We're still learning how to use the program but so far I don't see any major shortcomings. If I had to say one it is a little confusing how a parent product is shown as listed on a storefront but the variants that we are actually selling are not listed on the storefront when they actually are being sold on these storefronts.

Still learning, lots of checkboxes, attributes, buttons and switches.

As a solo operation, (listing, packing, shipping, walkin customers in my bricks and mortar showroom), my time on ecomdash is limited. The program deserves a lot of time & attention to make it really fly. So I hope to put a full time employee to just keyboard into ecomdash.

Pros

In depth & web based tool. It does all that you need once an item is set up correctly. We use several sales channels. Going on 4 or 5 years now with ecomdash. Subscription costs are reasonable. I actually look forward using it every day.

Cons

Lots of bells and whistles, therefore a steep learning curve for me. However, support always gets me fixed when I screw something up.

Good Software of ecommerce control

Pros

It's very consistent and no bugs.
The price is fair.
The support service is good, they answers fast.

Cons

Sometimes it's slow but nothing that disqualified it so far.
The interface in the desktop is ugly, could be more similar to the tablet interface.
The information about integration could be more easy to interpretations.

Great product to sync your sites inventory across each other

Pros

Very easy to use to sync inventory
They do a very good job of showing what is selling, so easier to keep items in stock
From our experience through the years, their customer support has always been very helpful.

Cons

Can be slow at times, but for the most part is quite fast. At the moment, don't have anything else can think of. Most of the issues we have had, they are able to resolve or have a work around to make it work.

Great experience for our small e-commerce store

We are a small e-commerce store with a small amount of team member, and inventory takes up a large part of our time, especially when we run our store on several channels, like Wordpress WooCommerce, Amazon Stores, drop ship vendors. Once we learnt about eComdash, it solved all of our problems. All the inventory reduction or counts are automated, it also syncs all the data across from our websites, which is wonderful. Saved us tons of time and labor cost.

Pros

EComdash is super easy to work with and it helps us-- a small e-commerce company with several channe

Cons

Some functions of eComdash is pretty robust and sometimes it gets me super confused. Like for reporting function it shows several that all sounded the same but I don't really know if the things I need will be inside of until after I run it and wait for 5 minutes until the report is ready to see if I actually ran the right report. So maybe, a preview of reports would be helpful.

Excellent Customer Support

We were using another inventory management system which had poor customer support and few training videos. We are so glad we switch to Ecomdash.

Pros

Ecomdash software is straightforward and easy to use. Their training videos are very helpful. There support team is knowledgeable and available. You schedule a time and they follow through and call you back.

Cons

We have only used Ecomdash for a few weeks but any problems we have had the customer support team was able to solve.

It is an excellent tool to develop good pricing strategies

excellent tool, I congratulate you. Keep on innovating

Pros

the possibility of seeing the products that are sold and we do not have in our portfolio as well as the definition of a correct price

Cons

So far my experience has been very good, I have no observations. If I have something that I do not like, I'll let you know