ecomdash Software

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FrontRunners 2021

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About ecomdash

Ecomdash is a cloud-based inventory management system that integrates standard inventory management features with order management and shipping management capabilities into one platform. It is designed for small to midsized online retailers who sell through multiple channels. Key features of the system include multi-warehouse dropship management, multi-warehouse inventory management, and barcode generation. With ecomdash, users can automatically sync inventory levels across all of their channels and customize their inventory rules for each channel. Ecomdash integrates with Amazon and eBay, allowing users to easily list products for sale on both channels. The platform sends and receives data from online sales channels, suppliers and fulfillment centers, giving users in...

ecomdash Pricing

- $25/mo. for up to 100 Sales Orders/mo. - $75/mo. for up to 500 Sales Orders/mo. - $175/mo. for up to 2000 Sales Orders/mo. - $350/mo. for up to 10000 Sales Orders/mo. - Enterprise Options Available Upon Request

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Not Available

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ecomdash User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 105 reviews

User Profile

Sander

Verified reviewer

Company size: 2-10 employees

Industry: Consumer Goods

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2019

Highly capable with a learning curve

Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can.

Pros

Ecomdash handles multi-channel inventory is a more comprehensive and flexible way than any other software we’ve tried.

Cons

The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly.

Kyle

Company size: 2-10 employees

Industry: Business Supplies and Equipment

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2020

Best inventory software

Great experience

Pros

Syncs all our websites super easily. Great customer support.

Cons

They don’t always implement the things that people request.

Reasons for switching to ecomdash

At the time ecomdash was the only software that recognized Etsy skus. I’m glad we switched. The price. The customer service is fantastic.

Response from ecomdash

Hi Kyle, Thanks so much for sharing your feedback! Our team will be happy to hear you've had a great experience. Thanks again and we look forward to helping you grow your ecommerce business.

Replied September 2020

Paul

Company size: 2-10 employees

Industry: Machinery

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

June 2020

TOO MANY CHANGES!

We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products. The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much. And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems. If I can find a reasonable alternative, we may have to leave.

Pros

The fact that it integrates much of what a small multichannel business needs.

Cons

When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!

Reasons for choosing ecomdash

Cost and functionality.

Reasons for switching to ecomdash

Too many "we don't do that" when you had a request.

Response from ecomdash

Dear Paul, Thanks for sharing your feedback. We're sorry to hear such a long-term customer having this frustrating experience, but really appreciate you bringing this issue to our attention. We've sent your feedback to our product development team. Someone from our customer success team will be contacting you shortly to learn more about your experience and to discuss the various changes we've made. We'd love to make things right if you give us another chance. Thanks, Ecomdash

Replied June 2020

Nicolas

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

Verygood for inventory management!

Main problem solved is amazon limitation to link different ASIN to same SKU...

Pros

Integration was easy with woocommerce and amazon.ca & amazon.com. Inventory management between platform is just great. You can even create sub products (kit) so you can list the same product with different ASIN on amazon (increase sales opportunity!)

Cons

Support doesn't really know what is Google Shopping listing nor could not help me except if I pay $$$ for support so I guess it is not enough user friendly... Most user friendly software these days doesn't need support ;-)

Reasons for switching to ecomdash

Sellbrite was unable to connect to my woocommerce stores even after 3 weeks of asking for support...

Response from ecomdash

Hi Nicolas, Thanks so much for your positive feedback! It's great to hear that we've been able to help solve an issue for your business. I'm happy to pass your feedback along to our team. We look forward to helping you grow your ecommerce business.

Replied July 2021

User Profile

David

Verified reviewer

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

December 2017

ecomdash has allowed me to sell more of my work on more sales channels with less effort.

For anyone who sells on multiple sales channels this product is invaluable.

Pros

That it is integrated with all the sales channels I use--eBay, Etsy, Shopify, and Amazon, and as I grow I may expand to others. Customer service is responsive and they offer a LOT for an economical price. I'm a lapidary artist and make one of a kind gemstone focal beads and it's just me and a half time office assistant. I couldn't possibly manage selling on all these channels at once without a service like ecomdash. I've sold on eBay for 18 years, Etsy for 8 years, Shopify for 1+ year, and on Amazon for 2 months. Amanzon has suddenly become my biggest and best market! Ecomdash lets me try new sales channels with minimal effort while keeping track of inventory.

Cons

There have been numerous challenges with integrating my Etsy listings and there have been multiple times over the last year when I have sold an item on another channel and it was not deleted from my Etsy channel. This rarely happens with the other channels but Etsy has had repeated problems. I'm not sure if the difficulties come from Etsy or what, but ecomdash tech support always comes through with a fix in the end. I understand that these platforms are always changing so a service like ecomdash has to play catch up when these issues occur. They're also dependent on their users pointing out the problems as they arrive and they do their best to fix them prompty.

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