Our company was using JD Edwards 9.1, and although this ERP did capture usage of materials, it was driven by only manual impute of consumables. With the addition of eTurns, our company was able to provide our 75 technicians with the ability to scan items in and out of our vehicles. This provided our purchasing team with real time, accurate consumption. Furthermore, this allowed us the ability to carry less items on the trucks and lowered our cost of goods carried in doing so. We reduced this average cost on truck from $20K, to $14K, while maintaining the same service levels to our customers. We also gained the ability for automate the managing of our ROP's, and ROQ's. The software managed our replenishment effectively to the point we were able to reduce out procurement staff from 8 reps to 3, moving them into other strategic roles. Our finance team also benefited from the real time reporting modules, allowing them a real time cost analysis of the consumed goods.

Light weight software, customizable, Very small learning curve, Great customer support, Detailed reporting

Some modules are only available on the website, or PDA.

I'm overseeing a lot of vendor managed inventory for our biggest customer so I place orders multipler times a week, I add inventory, manage the amount of inventory, etc. I also helped setup the entire system for our customer and it's been great.

Eturns makes my job incredibly easy. All facets of it are simple and easy to use. Easy to reorder material for the customer, easy to add new items, remove items, and it was easy to get it setup! And the customer is insanely happy with the results.

Nothing that I can complain about. There are glitches every now and then but they always seem to get fixed in a timely manner.

The ability to track material in real time

Overall the system is slow and lags a lot which can lead to rework

The Eturns Trackstock Apple App is what I use most regularly. I like the ease of use. If you are familiar with Apple IOS it is very user friendly. Icons and options available are very self explanatory within the app. Eturns online offers many different customizable options and customized reporting that has proven very beneficial for inventory management. Their support is very friendly and willing to help you every step of the way.

With our extensively large inventory it can get bogged down when searching for particular items and this can make certain tasks take a lengthy amount of time. I have been told that Eturns will be making some adjustments to servers that should help the speed in the near future.

eTurns has allowed the company to systematically standardize daily sales transactions. The automated EDI process has reduced the labor hours and transaction frequency that would normal be allocated to inventory management of programs. The reporting capabilities allow Gexpro Services to provide additional value adds to our customer by identifying trends and predicting future projects needs. eTurns has a plethora of features and solutions that Gexpro Services as an end user, has yet to fully maximize. My experience with the eTurns has been extremely positive.

Reporting capabilities Ability to manage customer owned inventory Label design feature Both the pull and order functions remove the internal manual entry process

The inability to mitigate duplicate scanning across all functions (orders/pulls/requisitions/work orders)