We have saved quite a bit of time with Fishbowl compared to our previous software.

Fishbowl is simple to use. Everything is easy to find. Search features work well. All facets integrate well.

It’s been a bit of a struggle to integrate all aspects of our diverse business.

We have been very pleased with our Fishbowl experience.

Our implementation Specialist was absolutely incredible. When you has this level of customer support, implementing was a breeze. I don't know that we ever had a question that he could not answer.

There are some reporting barrier on canned reports that is a bit frustrating, but I am sure there are work arounds for those.

It was easy to implement FB as we did not have many integration with other systems.

User-friendly interface and tons of training materials.

Reports customization. Cost of goods calculation.

The roll out period and training could be more structured.

Ease of use. Cost effective. Simple to train on.

The sell ware integration to Shopify. I used Fishbowl in the past and the direct back-end connection was beneficial, but no longer exists.

Compared with operating Netsuite, the overhead is much lower, a sandbox was provided free of charge, the set up is more straightforward and the users feel more empowered to work with the system to improve the initial implementation. Its more forgiving and likely a better choice for a smaller business.

We appreciate that Fishbowl does what it says. Its not trying to be everything to everyone which keeps the implementation relatively straightforward. Fishbowl has great customer service, and their support and availability during the setup phase of implementation has been excellent!

The client/server architecture seems a little old fashioned and the integration with manufacturing QC is not very strong. Internal reporting functions aren't awesome but connectivity to Power BI enhances the experience.

Fishbowl allowed us to gain a lot more traceability within production all the way through sending invoices. Collected all of our data from multiple different spreadsheets and combined it all into one user friendly hub.

There is a lot of specificity to different functions that don't apply the best in a factory with ever changing made to order products.

ease of use and fantastic customer support

better accounting visability prior to uploads and more options for FIFO, little bit touchy and tough to troubleshoot some problems without support but overall very efficient and worth the money

It was ok during the sales period but the after-sales support was a joke. Also, fishbowl was recently depracated from the shopify platform. They know require you to use saleware software and have increased their cost by 400%. We attempted to get a partial refund since the software is now worthless to us and they are stealing our money. Keep in mind we have been a customer for at least the last 5 years. We are beyond disappointed with this change and the way we have been treated. STAY CLEAR!

The dashboard feature is nice since it helps you keep track of partial shipments on orders.

The support is a joke. Do not expect anyone to pickup the phone.

The technical support in particular [sensitive content hidden] were attentive and professional in resolving my issue.

The issue was with a Global shipping selection for Saturday Delivery. This box try's to dictate all of your shipments arrive on Saturday when checked.

Just came here to write a bad review about their horrendous customer service. No pros come to mind, because if they don't have the customer service to support their product, the product is therefore junk.

If you need customer service, you wait a long time. They also don't even give solutions when you have issues. Customizing reports takes forever and the account manager barely replies. Run for the hills! Find a better solution, this company is a joke.

Fishbowl has helped us save money by being able to control everything from inside and not having to hire multiple 3rd parties to make connections. Fishbowl continues to add and upgrade the software to what consumers ask for.

Fishbowl software is easy to use. I like that you always have step by step instructions and some videos to help guide you. If you don't find what you are looking for, all it takes is an email, and support helps you as quickly as they can.

The only negative issue I have while using Fishbowl software is with the reports. Even though they have multiple reports to choose from, I feel as some of them can be upgraded to include more than one product a t a time. Example, when searching for a product that was sold on a particular day, and you have more than one size of the same product, it would be nice to be able to select as many products as you want to look at versus one at a time.

Fishbowl Management software has offered our team a complete supply chain management and physical sales tracking system in one convenient system . In this time especially , we understand that organization and efficiency are paramount to surviving let alone prospering and we are thankful to Fishbowl for helping.

Our team found both these ease of use and relative ease of integration to be among the most attractive components of Fishbowl. The variety of modules allow close monitoring of essentially every aspect of physical asset tracking . With Fishbowl we can organize warehouse parts inventory , print labels,and organize purchase orders which organizes our supply side. Fishbowl's sales side module allows for effective tracking of lead times as well as sales item forecasting so we are never behind on available inventory .

Fishbowl Manufacturing software at this time time requires the use of a server which we had to supply . In exchange for all other features , we see this as a nominal and not inconvenient requirement as at the time we were adding new computer assets. This requirement may not suit all smaller companies.

It meets our basic needs for manufacturing and sales.

The flow from the creation of a sales order to the fulfillment is flawed. If a customer pre-pays, we have to artificially fulfill the order, export it to QuickBooks, charge the customer through QuickBooks, then manually notify the fulfillment department to release the purchase order to UPS.

Integration with our accounting software. Able to save documents to the drive for later recall. Multiple users in the system without slow down. Get ship quotes while staying in the sales order. Able to email customer estimates from sales order.

Updates sometimes cause issues with the software and need to be addressed by customer service. Customer service is only open 8-6 mountain time. Our third party forms are easily broken when major updates are needed. This slows our processes down.

We are a Head Start agency that uses FishBowl to purchase, track, and issue inventory to 60 Head Start classrooms and agency departments. Our system uses SharePoint, which is accessed by each classroom/dept. to place their order which is in turn sent to the approving supervisor. Once it is approved, it goes to the Purchasing office were it is imported into FishBowl (all done electronically within the magic of computer land...and the IT department). We started looking for new inventory software when the software we had did not support the Windows 7 that we were upgrading to. We needed a fully integrated inventory software program that not only supported our classrooms, but would provide the Finance dept. with the information they needed. One of the features I like about FishBowl is that as soon as Purchasing processes the classroom/dept. request, an email is sent to the requestor letting them know Purchasing has received their order and it is in the process of being filled. When the order has been shipped, another e-mail is sent to let the requestor know the order is on it's way. This email feature has greatly reduced the number of calls received from our classrooms requesting status on their order and when it will be sent to them (I really, really like it). We have set up reorder points and default vendors, which makes placing orders to replenish warehouse stock easy and nearly effortless. Each vendor has their own part unit of measure and unit of measure conversion, which makes processing receipts magic (well almost). The tracking feature on a warehouse part has helped to track expiration dates on food (milk, yogurt, cheese, etc.). The expiration dates are printed on the packing slip that goes out with each order and helps us resolve expiration date issues. FishBowl will also let us know an item is nearing its expiration date prior to processing the shipment. Another feature of FishBowl that has come in handy is the ability to monitor specific warehouse stock. I use the feature to monitor our milk products (Soy, Lactaid, Rice Milk, Goats Milk, etc.) to make sure we have enough on hand at all times to ensure we receive Federal reimbursement for meals served. These items are monitored on a daily basis due to their sensitive nature. The Dashboard tab provides a quick synopsis of sales, purchase orders, RMA,s etc. The first two FishBowl tabls I look at are the Monitor and DashBoard tab that will let me know the health of our inventory and status of orders. Thumbs up to the programmers that wrote these features into the system. Sales orders and back orders are easily maintained and monitored. I can process order requests, and hold them until such time as I need them to be processes for shipment. FishBowl provides us with reports on classroom expenditures (food/supplies or combination). We maintain two warehouse identifyiers to identify our supply items from our food items. There are custom fields that can be added to input processing that can further help in processing specific types of reports and tracking data. Prior to using FishBowl we had trainers from FishBowl give us module by module training and help us set up and transfer data from our old inventory system to FishBowl. I cannot say enough good things about the help we received. Note: The online help and training is a great resource also. FishBowl provideds many features which we are utilizing and others that we will grow into. FishBowl has a different look and feel from the software we were using, but once we started FishBowl, it has become second nature. There is so much more about FishBowl than there is space to write this review. If you need more information please contact me.

Like many ERP systems, it has been overhyped and falls short of expectations. We initially implemented it alongside QuickBooks 2022. Interestingly, QuickBooks 2023 and subsequently QuickBooks 2024 have incorporated nearly all the features and functionalities that initially prompted us to integrate FishBowl. With the enhanced capabilities of QuickBooks 2024 and the shift towards cloud-based solutions, it's doubtful that FishBowl will sustain its business for more than a few years.

Onboarding was smooth and responsive. The team was responsive and helpful, although be prepared to do all the work yourself. while it seems crazy at some point its worth starting from scratch on your inventory and negating Quickbooks inventory all together.

Once your system is operational, support becomes a distant concern. Seeking assistance entails potentially shelling out thousands for even the most straightforward requests, if and when you manage to get a response. The scheduling for a simple fix or question may drag on for up to two weeks.

I'm an Advanced QuickBooks Pro Advisor and I specialize in Inventory set up and management. I haven't found any program with as many capabilities at such a low cost range as Fishbowl. Netsuite can handle what Fishbowl does but can easily go into the hundreds of thousands to setup and get started and I found the process very complex. Fishbowl on the other hand, can import from QuickBooks and have you set up and running in just a few minutes, though I stress that this should be used as test only. To accurately use Fishbowl it can take months to setup and learn properly. This largely depends on your current experience with technology, accounting practices and inventory knowledge.

The support isn't stable. Depending on your time zone, you'll get a different team. Some zones, depending on the day and time, will pick up your call immediately and be very knowledgeable and helpful. Others will take a day to get back to you and you'll get someone who's only been there a few months but will confidently tell you something as fact and you might find our later they don't actually know what they're talking about. However, the online wiki is very detailed so if you're someone who can figure out things on your own, this will be a huge help. Basically, I've found that most people who complain about Fishbowl are really complaining about inventory, which is hugely complex. But if you're a detail oriented company with personnel who don't cut corners, Fishbowl can be an excellent fit for you. Just don't expect it to be easy!

We've been successfully using Fishbowl now for at least five years and it's allowed our company to process orders and control our inventory to a point where everything runs smoothly between our manufacturing team and our front of house team. Fishbowl has helped turned our "mom and pop" business into a streamlined operation with customers all over the world.

I have used other CRM/inventory management applications over the years and Fishbowl is by far one of the most robust, all-in-one solutions for our business. It's ease of use, stability, and accessibility has helped run our business for the past several years in terms of POS operations, inventory control, and handling purchase orders.

My only complaints are that, under the customer tab, the SAVE and DELETE buttons are next to each other. Also under the customer tab, the check balance is next to the history button (which we have to utilize constantly throughout the day). If we accidentally hit CHECK BALANCE, the process runs and holds up Fishbowl for upwards towards a minute. Since this is not something that we utilize, is there a way to possibly disable that button?

The software overall is extremely outdated. I would not recommend this to anyone.

Inventory tracking is mediocre at best - A pro was required for the review.

Customer service is terrible. Once you sign up and pay thousands for their system, they virtually tell you to "figure it out yourself". Information from QuickBooks to Fishbowl does not properly transfer. The invoicing process is extremely cumbersome. There are a lot of unnecessary steps when invoicing and processing orders. To edit invoice lines is extremely difficult. You cannot edit invoices once they have been processed. Printing and formatting (two very simple things) have been overly difficult with this program. We have had to reach out to Fishbowl numerous times to have the system tailored to our needs.

Overall, I am satisfied with purchasing the Fishbowl software for manufacturing bill of materials and inventory management. Have only been using for approximately one year but so far it seems much easier to use compared to the previous software that we used. We have only used the out of the box software. All other software's we use always required special programing which was always a hassle and large expense.

The ease of set-up and use of the manufacturing process. Very intuitive and do not need to spend a lot of time training new people to use. Once we set up, new users can begin working with very little guidance.

The training was good, but for a startup additional training time would be good after we are up and running. After the initial training I only heard from someone when they wanted to sell me something additional. No follow-up calls, emails or communication to determine if there were any additional questions or concerns. With software I always felt that good prompt support is essential. I still have issues with the QB accounting integration, and I receive zero support from FB.

It provided a decent ERP for the price but is definitely geared to low transaction volumes.

Fishbowl is relatively easy to use (by nature, ERP systems are complex) and is relatively reliable for companies whose transactions number in the low hundreds per day. Their support is quite effective but may be slower than you like -- if your business is effectively down due to an ERP issue, the last thing you want to get when you call support is voicemail. Unless things have changed in recent (2017) releases, one must update the local client with each system update, and that can be problematic for small shops that do have centralized software management and have restricted local rights on their PCs. They did change from FireDB to MySQL late last year, which improved performance drastically, but the database still requires a lot of optimization, care and feeding in order to get peak performance. Eventually, the company I worked for decided that it had outgrown FBI and migrated to NetSuite.

* Slow support response * Relatively slow performance * Cannot cancel running batch jobs * They recommend(ed) running Quickbooks and Fishbowl on the same server, which meant an extremely expensive server was required. The alternative was to split the two apps onto different machines and experience super-slow batch updates (some ran hours)

I work for a full-service dental laboratory, which is a bit of a unique application for this software, and we have been using Fishbowl for about one year. Since our completed products are all custom made to patient specifications, we purchased Fishbowl primarily to organize and track internal inventory and consumption. We knew from the start that there would be no off-the-shelf solution for our situation, but we hoped that from what we had seen, we would be able to find enough work-arounds to get it doing close to what we needed. If anything, it has made the inventory management process even more arduous. While Fishbowl offers a lot of options, and will probably work very well for a more typical business, it is not a good solution for more complex situations. It simply doesn't have the flexibility. The only way to remove items from inventory is via cycle count (which leaves no record of consumption) or via sales order (which means that all of your Parts also need to be listed as Products, and you will need to do a lot of unnecessary paperwork just to maintain accurate consumption reports. The barcode scanners and label printer we ordered from Fishbowl are also antiquated devices, and we are unlikely to be able to repair them if anything goes wrong. What has been most disappointing about this system by far is the customer support. The live chat feature is their saving grace - the hours are very reasonable and the queue has generally been quite short. However, there seems to be a massive amount of turnover in the company - nearly every time I contact them, I end up talking to someone different, and have to re-explain all of our problems and our situation before I can get to the issue at hand. The communication at their level also seems insufficient (on multiple occasions, I have gotten different several different answers from different people) and the quality of training for their agents seems to be low as well. Poor grammar and spelling from live chat agents, inability to answer basic questions or provide further support in lieu of an immediate answer, and an often bored tone of voice over the phone. Overall, Fishbowl has been complicated, difficult to use and has caused more problems than it has solved. We still feel like we're in a transition phase and will hopefully reap more benefits long term, but a warning to other businesses with a lot of internal consumption or other unique features - make sure you get a very thorough demo and vocalize exactly what you need from the system. Further, bring someone in for on-site training if you do intend to purchase this software.

It replaced a very old and unreliable product. By integrating with QuickBooks, we greatly expanded the candidate pool for our accounting department. We were able to grow our business with lower growth in staff.

The user interface allows new users to become proficient quickly. The ability to incorporate bar codes and product images is helpful. It is a great substitute for the Inventory module of QuickBooks if you need to do a lot of kitting and assemblies as well as calculating landed costs for imports.

Report writing/modifying is cumbersome. End user is captive to Fishbowl or 3rd party authors. There should be more flexibility akin to Quickbooks for users to add/subtract columns of data as well as filtering by multiple criteria. Most filters are all/everything or just one Customer, Vendor, Part Number, etc. We also had to have custom reports created for some very basic inventory management reports - FB's main purpose. More end user input should have been/should be sought EDI implementation is possible, but through 3rd party providers and automating order processing is limited.

We currently use Fishbowl to manage our inventory, process payments, and manage customer accounts. We are looking to expand and utilize many other integrations for web store and asset tracking capabilities.

The support team is always ready to dive into your database file and find the root cause of issues in your environment. Serialization and product tracking is very functional and allows us to obtain important history on each item sold Reports have high customization options and with a little SQL programming knowledge you can virtually get any information you are looking for out of the database.

Growing pains in the earlier years of Fishbowl was a little difficult but many of these have gone away after they switched from Firebird to MySQL platform. It is a little expensive.

We have been working with fishbowl for well over 2 years now. We have had tons of issues from slow performance, to the software just crashing, to upgrades not working right. The most recent upgrade made it so every thing we did took 4 mins to respond. Fishbowl took about 4 hours just to get back to us because the customer service is the worst ever. Then they blamed it on us and our environment until I told them to take our file and try it on their end. They then said there was a bug with the software. They took awhile to figure it out and promised us an update later that night. After being at work late with others trying to get through our work there was still no update. I called the next morning (about 20 times) with no answer. When I got someone to call me back (after emailing some vp with threat of legal action) they said the update was up the night before (lies as I had checked at least 15 times). Then I was told they were not answering the phone because they were having a party to celebrate the patch which "fixed" our issue. After we got it updated the issues was better but still there. The patch also broke our ODBC connection which we needed to do just to integrate because they claim it works with quickbooks but really doesn't. Then we had to spend more money on redoing a custom report that no longer worked. The list goes on and on with all the other problems we have had and workarounds we have created. We are a growing company and inquired about new users. Beware after the initial purchase any new users will cost you about 2k each. I have never seen such horrible customer support and such a badly designed piece of software. They do one thing well and that is sell you a bunch of lies until your in to deep and just say we are going with it and maybe it will get better. Please Please do yourself a favor and find something else. Even if you pay 5 times as much for a custom inventory program in the long run you will save. The loss of money and time spent fighting this crappy software is unreal. Oh and the compensation they offered for us being down a day and half was 2 hours of training which we haven't even gone through our initial training package because the staff has no clue how to use their product. I knew more after playing around with it for 5mins than our training did and we paid for him to fly out and do an in house training.