About Freestyle Solutions

Freestyle Solution is an inventory management solution for small and midsize businesses in the retail and distribution industry. It allows users to manage customers, orders and inventory efficiently and helps in managing sales, tracking e-commerce presence and automating back-office operations.

Freestyle Solution’s inventory management functionality allows users to sync orders with inventory details. It also automates business operations by managing shipping and accounting details of orders.

The software’s comprehensive order management feature allows users to manage the complete order lifecycle. Freestyle Solution helps with receiving orders, processing payments, shipping and customer interactions.

This software also allows users ...


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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of Freestyle Solutions

Average User Ratings

Overall

3.60 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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April 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

April 2018

Comprehensive business solution for ecommerce sales

Full inventory management, ecommerce solution

Pros

For small to medium sized companies, comprehensive management of extensive inventory, customers, sales, tracking and ecommerce with vast customization options.

Cons

Cumbersome setup of ecommerce platform, sometimes dated user interface, no ability to fully customize the product.

February 2020

John from LS&S, LLC

Company Size: 11-50 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

February 2020

Pretty good Order Management System for Catalog and Internet SMB's

Freestyle was recently bought by a big software company. Mgmt is now including customers into the dialog of feature development and product road maps via focus groups - that used to never happen and the software was negatively impacted by that. Mgmt is also working with the user base to better use the application and to encourage users to share their best practices. There are some savvy operators (marketing and operations) in the user base, and they are sharing ideas. It is a big improvement from the past. The company is also now encouraging 3rd party support, and there are several really good consultants for MOM now. Support is generally pretty good. The techs know the product well, and most of them have a pretty good idea of how a catalog/internet compay operate. For the price, it is hard to find another order management system that can act like a mini-erp for small business. it has a lot of features that are extras or custom work in SAAS.

Pros

MOM is easy to use for front line staff in all parts of a business: order entry, customer service, inventory, pick/pack/ship. It is strong for B2C catalog companies, but it has good support for B2B sales as well: (parent/child for customers), lots of pricing and shipping options. MOM has decent integration with some shipping software. MOM is also building out stronger, better documented API's to integrate to 3rd party shopping carts. And for an older software, it is still pretty feature rich compared to the newest SAAS apps that cost a lot more.

Cons

We have been on MOM for over 15 years, so we know all the in's and out's of working with the software and how to resolve. Their support is good for fixing transactions that occasionally jump the track. It is stable software and works well under all work loads. If there is anything we find frustrating about the software is that some features/processes need to be polished up a lot to be way more efficient. New features seemed to be determined by their largest customers

Reasons for Choosing Freestyle Solutions

Features, ease of use. it was affordable software from an acquisition and support point of view.

October 2018

Shandra from CPR Savers

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

October 2018

Opposite of everything you need

I've been at a company using MOM for two years now, but the company has been using MOM for 7 years+. Despite being loyal customers paying for customer support that did little more than tell us "we'll add it to the list, but it probably won't get done," they suddenly doubled the support fee on us and gave us 15 days to make a decision before they disconnected our shipping module (which has nothing to do with support). Hard to trust a company after that. Then, when trying to work on pricing, they offered no guarantees on their end that the accounting bugs that we've been complaining about for over a year would get fixed at any time. They offered no evidence that their poor support would change, that they would be willing to work on any of our development requests, or that they cared about us whatsoever. As a developer, I can say with confidence that their system is outdated spaghetti code, riddled with bugs. Every update they pushed out was like it wasn't even tested, and I usually spent weeks of my own time having to test it for them, only to wait months for them to push out the fixes. I doubt they have many customers, otherwise I probably would not have had to spend so much of my own time testing their system.

Pros

-Many of the features are good in theory (execution not so much). -Low price, but you get what you pay for.

Cons

-The company is shady. -Customer service is mixed, but ultimately the willingness to work on development and fix problems is just not there. Some of them are great with technology, but others are not very smart and I have to actually argue with them to convince them that what they say is "working properly" is actually not. -Desktop version is always crashing, and they can't help us because we don't know how to replicate it. -Obviously bad programming and spaghetti code. Every update only caused more issues. -Amazon tax is always, always, always off. For one, MOM rounds tax incorrectly. Another example: crazy tax on orders because of poor coding (Happens when a FBM order is processed when at least one item is out of stock; MOM will charge the full amount of tax against the merchandise total that IS in stock; then it will re-calculate tax for the entire order based on the reverse-calculated tax rate of the first charge). -No open API. -When bugs happen and MOM ignores us, I have to go in and manually change the data in the SQL server just to get things working again, which obviously can cause more issues because whoever designed their database structure never took a single class in database design. -Very slow system. -Can't search orders or customers easily, can't view shipping costs so that we get better reports on profitability.

September 2016

Joseph from ProfilePro

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

ProfilePro/Freestyle Solutions, one path to great results.

Freestyle shares our vision for innovation and we are getting significant results using Freestyle O.M.S. for our order management needs. Freestyle Solutions is very responsive to our changing environment and front end processing. Works well with many store bought products as well as individually developed software.

Pros

Great Customer Support. Company very responsive to my needs and requests. Works well with all front end software, store bought and in house developed.

August 2015

Zenana from Ladies First, Inc.

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

August 2015

Solid Cloud-Based ERP Solution with Top Notch Customer Service

We started out with Freestyle when the software was sill in the beta stages nearly two years ago. and have been impressed with the customer service which started with a visit to our location on the West Coast. Freestyle customer service is truly top notch. In particular both Michael and Shawn have been very attentive to our needs. As a new software division they have gone above and beyond to listen to us (their customers) regarding what we need in our day to day inventory and shipping processes. In fact, this was the main reason for the visit to our warehouse. They wanted to see our processes to determine and map out how they would fit with Freestyle. In addition, they wanted to know what could be added to the software to make it work for real life warehouse and shipping management. We use Magento as our ecommerce platform and find that the integration with Freestyle works quite well with only a few temporary problems. When we have experienced a break in the communication between Freestyle and Magento, the Freestyle Team has been quick to repair it. Since Freestyle is a newer software there are some missing pieces for us. We have shared our needs and wish list with the Freestyle team and we have every confidence that they are or will be working to build them into the software in the near future. Overall we can, and have, recommended Freestyle confidently as a solid cloud-based ERP solution.

August 2019

Nancy from Aster Graphics

Company Size: 1,001-5,000 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

5.0

August 2019

Not Truthful About Their Technical Support

After our sales rep said that they would be able to help with technical issues, we renewed our contract to find out that they could not help. They referred us to a 3rd party service which we had to pay for. After all of that, they wouldn't let us out of the contract even though they couldn't fix their own program and lied about being able to help out in the beginning. They will also start ignoring your phone calls and emails. Had to go through BBB to resolve and I am still trying to get a resolution. Fraudulent business practices! Go somewhere else unless you want to be swindled out of your money too.

Pros

MOM program was easy to use and had a lot of features which made it convenient to use

Cons

Technical support was no help at all!!!!

July 2015

Anisa from PulseTV

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

July 2015

Lots of features, makes running a retail store easy and excellent customer service

Our company has been growing at a very fast pace and Freestyle Solutions has been more than capable of handling our 5 times growth. Their customer service is phenomenal and when we've encountered problems or needed some advice they're always there to help. There are a few things we wish the software did and what I'm very happy with is that they listen to us customers and asked for a wish list... they understand that users of the software sometimes understand needs better than developers!

July 2015

Shawn from Beau Ties Ltd of Vermont

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

July 2015

Great Software and the best Customer Service in the business

I have over 20 years experience in the IT industry and I have to say that Freestyle Solutions customer service is the best by far. The Knowledge and attention to detail spent on every help ticket never waivers no matter who you get. They go above and beyond to assist your business anyway they can. The software is easy and versatile enough for any business.

August 2015

Jeffrey from Screen Outlet

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2015

Freestyle helps me automate my business

Great customer service, easy to use and helps us process orders a lot quicker

October 2017

Mahmoud from SMARTPACK

Verified Reviewer

Company Size: 51-200 employees

Industry: Packaging and Containers

Time Used: Free Trial

Review Source: GetApp


Ease-of-use

3.0

Functionality

3.0

October 2017