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iM3 SCM Suite vs Maitre'D

iM3 SCM Suite vs Maitre'D

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Overall Rating
4.4 (27)
3.6 (37)
Ease-of-Use
4.3 / 5
3.7 / 5
Value for Money
4.2 / 5
2.9 / 5
Customer Support
4.7 / 5
3.5 / 5
Functionality
4.4 / 5
3.5 / 5
Last Review Written
June 21, 2024
December 14, 2023
Pros/Cons
  • Pros

  • Very pleased with IM3 overall, Great product and excellent customer service to help us through any problems and customize features for our company.
  • All goals have been met through IM3 SCM implementation. My team is thrilled to be utilizing the system for managing our day-to-day inventory and order fulfillment.
  • The iM3 team is very flexible and knowledgeable to suggest the best process flows and methodology - they are at the forefront of technology and are extremely responsive.
  • Cons

  • The SRTs needs to be updated. The inconsistency of being able to use all of the features hurts the software.
  • In the beginning the weak link in the program was the report generation. By working with IM3 customized reports are being developed as our needs change.
  • Takes a while to train and understand all the steps and how the system works. Adding and taking away "roles or permissions" for users is confusing.
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  • Pros

  • This POS is great for our restaurants. It provides good reporting for revenue centers and also a good labor tracking report.
  • Outstanding new version, easy to upgrade and it's what our chain accounts want and need.
  • The simplicity of implementation is what sold us. Yes, it's easy to use for the line staff, but the initial setup was so great.
  • Cons

  • It is so bad that we will dump the system well before the three year lease is up. This POS isn't Point of Sale, it's a Piece of.
  • I really dont know what to say about negative from this software.
  • If you swipe a card to start a tab, that information is useless to close the tab with, and the system can't access it.
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Pricing Range
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$
$
$
$
$
$
$
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$
Product Demo & Screenshots
Product Demo
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos