About Intact iQ

Intact iQ is a hybrid enterprise resource planning (ERP) solution that helps organizations to share their resources and information across various departments. The solution can either be deployed on-premise or hosted in the cloud.

Key features include applications for financials, order processing, stock control, customer relationship management (CRM), marketing and business intelligence (BI). Intact iQ allows users to view different aspects of their business in a single platform. Reports can be scheduled to generate automatically and predefined system alerts can be programmed.

Intact iQ targets businesses of all sizes across a variety of industries. Users have access to multiple databases, including customer and inventory...


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6 Reviews of Intact iQ

Average User Ratings

Overall

4.17 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

3.0

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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August 2020

Angus from Wilsons

Company Size: 11-50 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

August 2020

Very Versatile

Excellent product and fantastic project manager - everything is possible approach. The ongoing support can be very slow and challenging and 3rd party integration can be a nightmare!

Pros

Great system and very configurable by us as the users. We can make a change to a form or a layout instantly.

Cons

Support is slow and hard work and 3rd Party integration is expensive

Reasons for Choosing Intact iQ

Value for money and reviews from existing users of these items and also what we needed most for us as a business.

Reasons for Switching to Intact iQ

Sage was slow and couldnt cope with the volume of orders and lines

April 2020

Dave from Fargro Ltd

Company Size: 51-200 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2020

Tailored to our needs

Great experience from Consultation, through implementation and now through growth. We use some additional plugins/feature sets that allow us to integrate with marketing tools such as Campaign Monitor and Postcode lookups. We are currently implementing a mobile warehouse solution also.

Pros

We were looking for a package that would be quick to get started on, but then allow us to further add enhancements and grow in to. We were really impressed by the architecture of the intact IQ software as it allows us toeasily create alot of the feature enhancements ourselves. Some features that we couldn't do ourselves are handled by a great Professional services team who take time to understand requirements and suggest suitable solutions.

Cons

There are a few features that we would like to see added, but don't warrent us spending the money to have them developed. This said, they are always introducing new features quarterly and have a "Suggestions" site that people can add and vote on wanted developments.

Reasons for Choosing Intact iQ

While Dynamics and SAP are infinately configurable, we did not have the time, in house resources or budget to implement. Intact iQ offered a great platform to start on and offered future scalabily and configuration options.

September 2021

Vern from Tudor Environmental

Verified Reviewer

Company Size: 11-50 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

5.0

September 2021

Solid system spoilt by poor customer service

Excellent CRM but i wouldn't recommend because after service is so slow

Pros

Brilliant System - can do just about anything

Cons

Customer service is very poor - enquiries can take weeks to be sorted (that is not an exaggeration) Our new website development was delayed because of poor response from Intact. Also frequently has glitches when system is updated - dread when you hear there is going to be an update because of this

Reasons for Switching to Intact iQ

Better capabilities

June 2021

Ryan from No longer employed here

Company Size: 51-200 employees

Industry: Textiles

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

June 2021

A day in the life of an Intact iQ System Admin.

Poor. I expected better from a company who claimed to be Agile, who claimed to be true to their word and who claimed to have a really robust, solid piece of software. It is seriously a headache for your business and will cause more problems that in solves. Personally, I would never go for a piece of software that claims to do so much ever again. The reason being, the areas it claims it can do don't work and the areas which do work are so underdeveloped you might as well go back to Excel. Oh and that was actually recommended to me by one of their staff when I questioned a WMS stock take process which didn't quite make sense - "Why not just print out the stock take?" You're a software company - I'm sat here paying £850 for the days consultancy because I want to get away from using Paper.

Pros

I would say the greatest thing about this software is that I will never have to deal with it or the company who sold it ever again after the next week. Oh and the customisation they offer is okay - genuinely though, do not tell your staff how much this software can be customised, it will cause you so many headaches when the customisation your user wants doesn't quite work or fit into how iQ should work. Finally, a great thing about it is you can run all reports using SQL, which means you can quite easily move your reports to a better piece of software when you've finally had enough of iQ.

Cons

The staff behind it. However, don't get me wrong, there are some lovely, well meaning staff at Intact. When you have a problem though, the management don't want to know or do anything to fix it. This stems directly from the [SENSITIVE CONTENT], who on receiving an email detailing some issues we had around things we had been promised, decided he would rather have a petty argument rather than address the valid complaints because he's obviously to busy to listen to a customer who has spent half a million + on his broken software. Anyone reading this having doubts about Intact from the above answers - if you actually want to spend half your life chasing tickets & listening to empty promises around support, new features etc. then Intact is the right software for you! If not, seriously, look elsewhere. Finally, I hate lying - I'm convinced lying is part of Intacts Mantra.

Reasons for Choosing Intact iQ

I thought Intact would be a good company to work with and had a great piece of software. There must be a stable version of the software that is used for demos.

Reasons for Switching to Intact iQ

Needed a solution which would support EDI, growth & Warehouse Management.

April 2020

Wilie from Rockabill Seafood

Company Size: 51-200 employees

Industry: Fishery

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2020

Intact iq in the Seafood Industry

Pros

The ease of use - Intact IQ allows the various processes we use it for to be conducted quickly and efficiently. It is easy to use and easy to learn to use. Importantly the customer service is attentive and helpful.

Cons

Have yet to uncover any issues with the software

Reasons for Choosing Intact iQ

It was an indigenous Irish Product/Company who features matched or exceeded the competition

April 2021

Sue from Worry Free

Company Size: 2-10 employees

Industry: Accounting

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

April 2021

Amazing and affordable ERP system!

Pros

The seamless integration between modules makes the system really easy to use, logical and responsive.

Cons

There are many modules that would not be applicable to a small, service-based business.