Jazva Review

Shoreline Handwerks, LLC is a small business focused on selling a full range of quilting fabrics, quilting notions and supplies. Shoreline has several sales channels including eBay, Amazon, Woo Commerce Web Store and a brick and mortar shop. A vital link, which Jazva fulfills, is the tracking of inventory related transactions including order consolidation, stock management and order shipment across all sales channels. In late 2015 Shoreline initiated a contract to develop a Woo Commerce Web Store. At that time, order consolidation and inventory tracking was accomplished by another vendor who committed their software would integrate with all our sales channels. After many failed attempts the vendor admitted that there was no Woo Commerce integration. Shoreline then undertook a search for a software vendor capable of integrating across its sales channels, which resulted in finding several vendors including Jazva. Much to our surprise no one vendor could provide a complete solution however Jazva did commit to the completion of their product offering to include Woo Commerce. For Shoreline, the migration from a simplistic product set to a very rich and complete application was challenging but Jazva support met that challenge and we are now enjoying the benefits of that effort. While the migration was on-going Jazva completed their build out of the Woo Commerce integration and Shoreline does in fact have integration across all its sales channels. Although Shoreline has yet to use all the functionality of Jazva, the foundation is in place to do so. As Shoreline grows we are sure that Jazva can accommodate that growth with no anticipated issues.

Pros

Very rich product set. Very good customer/technical support. Cloud based with minimal down time. Very fast transaction response time.

Cons

Report writer not intuitive. Support is on west coast time. No ios based app that can access Jazva functioality.

Excellent Inventory Management Software

Jazva has allowed us to integrate several different sales channels including our website into one unified system. Using Jazva saved our company huge amount of time and money on inventory maintenance and order fulfillment. The support staff was there every step of the way to assist us in the integration process and help us every way they could.

Pros

Jazva synchronizes our inventory with our eBay, Amazon and our WooCommerse website automatically whenever a product sells on either one of the platforms. This level of integration allowed us to save tremendous amount of time on fulfilling orders and getting them out on time. One thing I would like to note is the amazing support staff. They work on West Coast time but are one click away on any page inside Jazva for us to reach out to them using the live support button and help with any issues we might run into.

Cons

Lack of documentation on the reporting portion of Jazva. Jazva has a really deep reporting features that will help you see the little details about every order and performance of your company but unfortunately the documentation in their help center is lacking in details on how to maximize the use of said feature.

OK for a starter OMS/WMS. Not for a growing company.

Jazva was what we needed as a new business, however once we started growing, they couldn't. The support was not good. They often tried to play the blame on sales channels or users who they thought were new. OK as a start up OMS/WMS.

Pros

Easy to navigate and layout was great. Could customize reports which was a plus! Inventory/warehouse management was good.

Cons

Support was NOT good. Many times your issues were blamed on the sales channels when it was in fact a Jazva issue. Took support long times to assist. Had limited integration. No customization. No room for growth.

Jazva Customer Service

I have been with Jazva for more than 6 months, I've been paying them monthly for their monthly charge but I still haven't use them. They kept me hanging. The software can help us on what we need and I'm still hoping we can solve the issues but they don't care anymore as long as they kept getting paid. I should move forward.

Pros

The software have most of what we need. They have a lot of features that a company needs.

Cons

I can't use it. It is very technical and will need some support help. But support response once in a while.

We Cant Live Without It!

Jazva has been great for us. As a small company of under 10 employees, it was advanced enough to handle a company that could easily need 15-20 employees without the system. The cloud/online accessibility for us is major. As a VP of the company I'm always out the office, but I'm always connected to the company. I also am able to bring commerce with our company on the road with Jazva, and no need for external devices. Never know when a sale is possible on the spot, or an inventory check is needed, and i can just pull up the site on my cell phone, log in, and make it happen. But lets talk about what really matters to a smaller, but growing business like ours. THE CUSTOMER SERVICE RELATIONSHIP! We feel we have a partner in Jazva thats big enough to handle our wildest dreams (ok, maybe wildest realities), but also be there for us as a small company growing and learning. The experience feels very custom and tailored to our company. They feel like extended partners of ours, that we might not feel with other companies unless we were spending millions with them. I have no idea where we would be without Jazva, and i honestly do not want to know.