--- title: "Katana Cloud Inventory Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Katana Cloud Inventory. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Katana Cloud Inventory is a good fit for you!" source_url: "https://www.softwareadvice.com/inventory-management/katana-mrp-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Manufacturing Software](https://www.softwareadvice.com/category/4704-manufacturing/) / [Katana Cloud Inventory](https://www.softwareadvice.com/manufacturing/katana-mrp-profile/) / Katana Cloud Inventory Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/manufacturing/katana-mrp-profile/) Reviews [Alternatives](https://www.softwareadvice.com/manufacturing/katana-mrp-profile/alternatives/) # Katana Cloud Inventory User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 171 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 123 reviews (72%) - 4 stars: 35 reviews (20%) - 3 stars: 4 reviews (2%) - 2 stars: 5 reviews (3%) - 1 star: 4 reviews (2%) ### Most mentioned pros - We were early adopters of Katana MRP, using it as our primary manufacturing resource planning system for over six years. - There is a learning curve though the UI is good and layed out well. - I was able to create our product recipes and input all of our sku's relatively easily and get us onboarded quickly. ### Most mentioned cons - What sounded sophisticated in their marketing quickly became a huge headache for us: as a small shop selling mostly items around $10 each, our high order count, not our actual revenue, automatically bumped us into higher pricing tiers. - Bottom line: Katana may still work for some companies, especially larger, growing SMBs with high-priced items and few orders, but for small manufacturers with many sales orders and modest item prices, their current pricing strategy simply doesn’t make sense anymore. - Frankly, the model feels punitive, not proportional. If your business sells a lot of small-ticket orders, you get punished with pricing far beyond the value you actually consume - and that’s simply not sustainable for a real small manufacturer. ## Katana Cloud Inventory customer reviews Showing reviews 1-25 of 171 (page 1). ### Good offering - Overall rating: 3/5 - Reviewer: Erik B. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall good experience. There is a learning curve though the UI is good and layed out well. Generally, performs well #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Fairly easy to use and navigate. The UI is well designed and easy to use with good features and UI. Support is good. #### Cons The pricing is expensive and the cancellation policy is terrible. Essentially it is 60 days to cancel. --- ### The goldilocks inventory software - Overall rating: 5/5 - Reviewer: Tim P. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Katana was the goldilocks inventory solution for our manufacturing company. It wasn't too much and it wasn't too little, it was just right. I was able to create our product recipes and input all of our sku's relatively easily and get us onboarded quickly. It allowed us to see shortages earlier and remedy them before they became issues. Saved us time and money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Katana provided the right level of specificity for us. It wasn't too much where it overwhelming to get setup, but it was enough to track everything thing we needed. #### Cons Honestly the hardest part of Katana for us was getting correct daily counts from employees. #### Reasons for choosing Katana Cloud Inventory Fishbowl was way too much product for us. We didn't need everything they offered. It was going to overcomplicate things and be too expensive. --- ### Our Experience with Katana MRP – Why We Left After 6 Years - Overall rating: 1/5 - Reviewer: Andrew M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered We were early adopters of Katana MRP, using it as our primary manufacturing resource planning system for over six years. In the beginning, Katana delivered exactly what we needed - solid functionality, reasonable pricing, and an easy-to-use interface that worked well for a small manufacturer like us with modest sales order volume. Initially, the pricing was fair and manageable. But once Katana began taking on outside investment and aggressively scaling, things started to change. Over time, they revamped their pricing model multiple times. At first it was tied to relatively simple metrics like number of users, but later it shifted to limits based on sales order line items, then to sales orders and gross merchandise value (GMV). What sounded sophisticated in their marketing quickly became a huge headache for us: as a small shop selling mostly items around $10 each, our high order count, not our actual revenue, automatically bumped us into higher pricing tiers. So we ended up paying almost the same as companies doing $50 million+ in annual sales, despite using a fraction of the features and resources. We’ve also experienced price changes mid-subscription period without meaningful notice, and being forced into annual negotiations simply to keep our plan. Year after year, it became clear that the company didn’t care about smaller customers anymore: their strategy seems squarely aimed at upmarket customers with big order volume and deep pockets - which pits small manufacturers like us at a disadvantage. Frankly, the model feels punitive, not proportional. If your business sells a lot of small-ticket orders, you get punished with pricing far beyond the value you actually consume - and that’s simply not sustainable for a real small manufacturer. In the end, after dealing with repeated increasing costs and painfully going around in circles with account reps who didn't take the time to understand our business, we pulled the plug and took the time and effort to migrate to a different MRP that met all our requirements. It is faster, easier to use, and roughly ¼ of the cost of Katana’s current pricing. That switch has been night and day for our team - not only financially but also operationally. On the plus side, Katana made it easy for us to export our data and we performed the data migration and cut-over to the new system entirely in-house. Bottom line: Katana may still work for some companies, especially larger, growing SMBs with high-priced items and few orders, but for small manufacturers with many sales orders and modest item prices, their current pricing strategy simply doesn’t make sense anymore. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Decent user interface and basic manufacturing features, with adequate inventory tracking and production planning for small teams. #### Cons The company has become increasingly difficult to work with, shows little understanding of small manufacturers’ realities, enforces punitive order-based pricing, changes terms mid-contract, and prioritizes larger customers over long-time users. --- ### Great choice for small manufacturer - Overall rating: 4/5 - Reviewer: ELLOWYN I. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I tried several different MRPs before settling with Katana. Some were too clunky, others too expensive, complicated and elaborate. I felt a bit like Goldilocks. Katana was just right. Reasonably priced. Integrating with Quickbooks and Shopify was simple and efficient. The set up was fast. I no longer have to duplicate data entry onto multiple systems. This saves me times and I don't lose track of orders or inventory. I especially like the instant chat feature with their customer service reps. I can leave a quick message or screenshot of a problem and within a day or so, I have a response back and my problem resolved. No need to hire an expensive consultant, anyone could set up Katana and run it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very simple user-interface Was able to set it up quickly and efficiently Continual feature upgrades Simple integration with Shopify & QuickBooks Very responsive customer service Detailed, but not overwhelming #### Cons The upload from Excel was clunky and not helpful. It was faster to just enter in the data directly. There are features I look forward to having but that are not currently available. I know their team will be releasing them in the next year. #### Reasons for choosing Katana Cloud Inventory Erpag was about the same price at the time and had a few extra features that I liked (barcode integration for example), but the user interface was just really clunky. It reminded me a lot of my days in 90's Windows. Lots of tabs and block colors. When I added a demo set of data in, it didn't seem too difficult to use, but it just wasn't intuitive to me. #### Reasons for switching to Katana Cloud Inventory Odoo is a beautiful all-in-one platform that seemed to be the perfect solution to tying my entire business together. However, it doesn't "play" well with Shopify and social media platforms which both are essential to my business. Any customization requires an extra fee each month plus the cost of the custom 3rd party app. Set up was complicated and when I needed help, I was pressed to pay $10k for a customer service package. For a small business, that's a lot to shell out. If I were a large company and could pay to have it all set up and administered correctly, I'm sure Odoo would be an excellent choice. But for a one-woman show, it was just too much to juggle. #### Vendor response Thank you for the feedback! Replied September 2019 --- ### A critical piece of our business that we can't live without - Overall rating: 5/5 - Reviewer: Jonathan C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered I love it. I've had great interactions with everyone on the team, and I can tell they want to help me succeed. Thanks Katana! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great value, probably the only affordable cloud solution on the market #### Cons It's a great piece of software for data entry. Not so great when it comes to using that data to run your business. No dashboards or views that provide insights. They've solved for this by integrating with Easy-Insight and Stocktrim. Now that those are in place, I'm completely satisfied. #### Reasons for switching to Katana Cloud Inventory I built my Airtable manufacturing workflow from scratch. I loved it, but it was costly to maintain...I just didn't have the time. Katana does everything for you. #### Vendor response Thanks for your review Jonathan, happy to hear Katana saves you the time and effort compared to Airtable! Replied August 2022 --- ### Stay Away from Katana - Overall rating: 1/5 - Reviewer: Fabien M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Stay away from this software. There are plenty on the market that won't try to rob you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons Katana is one of these SAAS that looks pretty and attractive on the surface only to hide the worst possible customer policy, pricing plans and billing methods i have encountered in 15 years of professionnal digital experience. We are a small size company making ±1.5M€ in revenues. We choose Katana in 2021 as the functionalities at the time seemed to match our needs. The price was decent (199$ a month) and despite we felts like it was already quite a budget (±2400$ a year), we decided to subscribe. For a few month, things have been relatively fine despite frequents technical issues (front end lags, data not updated, locked order status, ...). Then came reality. Without a warning, Katana first increased the subscription to 349$. Ouch. You just lost 1800$ overnight. We really didn't appreciate that but all the manufacturing data of our company was inside Katana, our employees were trained and used to the software, so we swallowed the pill. A few month later, the subscription was up to 899$. Yes you read that right. Again, without a warning, without getting approval, they just start to bill your payment card with 899$ every month. You just lost another 7800$ overnight (per year, 23400$ for 3 years usage). Right there we have understood Katana trapped us. Katana's company hook you up with a sense of affordability only to charge astronomical price hikes whenever they feel like it. Despite the fact that this is highly irregular and most certainly illegal and fraudulent at least in Europe, the break of trust and the leverage made over the customer data is disgusting. Wait, it's not over yet ! Once you decided enough is enough and you can't give your data and your trust to a company acting like a MAFIA organisation, you migrate to another software (i really recommande MRPEasy for those wanting to leave or looking to a safe solution), and you cancel your subscription. And surprise (or not) ! Katana tries by any mean to charge you with another 1 month subscription (899$) after your cancel it. An absolute disgraceful method to squeeze any $ left in your wallet. The reality is that Katana is an highly unprofitable company established in Estonia that lost more than 7.5M$ for just 3.5M$ of revenues in 2022 (accounts are public, go check) and they desperately need to rebalance their accounts. They do not have that much customers, so they decided to go Kamikaze and raise prices until something breaks. Obviously, this is exactly the kind of chaotic experience you want to avoid to your company and your staff. Any service looking remotely unsafe should be kept far away from you manufacturing process and Katana definitely is one of them. I am not the only one with that experience, check out the other reviews on Capterra. (check how they will copy/paste a generic bullshit answer in the reply section, it will give you a sense of their level of concern ^^) #### Reasons for switching to Katana Cloud Inventory Unacceptable prices hikes and commercial policy. Unsafe company. #### Vendor response Hi Fabien, we appreciate you sharing your concerns with us and understand that managing costs is crucial for a small business, and our intention has always been to support you as you grow. When we saw the increased use of Locations and Webhooks, our team upgraded your plan as the best option for you. Our support team explained the new thresholds and helped reduce your usage both ahead of the change and after the grace period, and were happy to have multiple calls as we understand that pricing changes are always hard to adjust to. Your account was credited in March to cover the difference between the Professional and Standard plans with add-ons, in the hopes that we would find a way to make Katana work for you. Our team has reached out to you again personally to address your concerns and any others you may have. Regardless of whether or not any business continues being a Katana customer, honest and transparent feedback is something we value and take as an opportunity to learn and grow. Replied July 2024 --- ### Intuitive, Fast To Implement, and Beautifully Designed - Overall rating: 5/5 - Reviewer: Rebecca R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user interface is clean and very intuitive, requiring essentially no time to learn. Some of the other MRP solutions we tried were difficult to navigate and use, and training on them would have been labor intensive and costly. Katana is beautifully designed, and the batch-tracking and inventory management is easy to adapt to our business (MRPeasy/ERPAG were very clearly not designed with food manufacturing in mind, so making them even remotely functional for that purpose felt like a bit of a fools errand, whereas Katana just works). #### Cons While it is very user-friendly and it has the ability to track batches/lots (which is critical for us), we've had to develop workarounds to make it function the way we need it to -- it doesn't quite handle this the way I would envision it should. There are also some minor time wasters. If there's one simple feature I wish they would change, it's being able to type in the expiration dates rather than having to scroll through the calendar manually to select the correct date. This becomes so onerous when receiving multiple items on a PO and having to manually click through/scroll through the calendar to select the correct date as opposed to simply having a field that allows you to type in the date and move on. #### Reasons for choosing Katana Cloud Inventory Katana is a great small business solution that I can easily see growing with us. Fishbowl is cost-prohibitive (and honestly at this point, I'd rather just use Katana). MRPeasy and ERPAG are not as well designed and don't work well as a food industry solution -- they made simple tasks feel like running through a maze. The developers at Katana did a beautiful job of creating something intuitively designed that works well across multiple industries while also making it as clean and aesthetic as it is functional. It's a pleasure to use. I've noticed that they also seem to be regularly implementing improvements and updates, which is awesome. Customer support is friendly and responsive. Highly recommend. --- ### The MRP system I wish I'd always had - Overall rating: 5/5 - Reviewer: Jared H. - Verified reviewer: Yes - Industry: Food Production - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Katana's awesome, full stop. I've been working with manufacturing businesses for years, and for years I've lamented Xero's relatively weak inventory management system. Two years ago I tried literally every MRP app I could find to plugin to Xero; they were all pretty bad. Along comes Katana, which maybe was around earlier but was "new to me" just this year, and ... wow. Mostly, it Just Works. The Xero integration works seamlessly for bills and sales orders, which speeds AP/AR quite a bit. 90% of the tool's value is outside of Xero though, and I now have a permanently-pinned Katana tab in my browser for tracking everything in the production flow from raw materials purchasing, to production, to sale, to reconciliation of remaining materials and product stock. It's great. Is it perfect? Not quite. They need to do some performance work, as load times are often a little sluggish. Also, it would be nice to see finer-grained automation, and better contact syncing. But overall, I'm delighted. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - It's really easy to use - Makes it easy to track materials on hand, reorder, etc - Calculates margin including labor cost - Xero integration works perfectly - Zapier integration makes it really flexible from an automation standpoint - Really lots of other stuff ... it's truly an excellent product and an outlier in a pretty clunky space. #### Cons It can be a little slow, and the contact syncing could be more robust. #### Reasons for choosing Katana Cloud Inventory It's easier to use, it's priced right, and it gives you what you need without a bunch of stuff you don't. Perfectly tailored for SMB/SME manufacturers. --- ### The simplest mrp system. - Overall rating: 4/5 - Reviewer: Quoc Viet N. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered We can easy to get COGS, quickly in make decision for make or buy. Implement is simple and quickly . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Clear process: Order fulfillment, Purchasing, Manufacturing and Inventory Control. #### Cons Don't have kitting BOM (Combo product). Format of Currency is bad, it's difficult to read. #### Reasons for choosing Katana Cloud Inventory Simple and Very focus, easy to connect with Shopify and Quickbook. #### Reasons for switching to Katana Cloud Inventory Easy, simple and focus on MRP. --- ### Great Inventory Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Knowing the real numbers of what I have in stock, what I need to order, how much it will cost me, and how much profit I will accrue is essential for making it to next year. In Katana, these figures are easy to find and keep up with. If I have a question, support is quick to respond and helpful. They are a great company to deal with! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simple progression from Items to Buy, Make, and Stock to Sell makes it easy for me to maintain best practices in tracking my inventory. The flexibility in making stock adjustments made transitioning easy from confusions in my previous software into an ongoing accounting of what I have. Likewise, integrating with Shopify and Quicken was seamless. #### Cons A more complete inclusion of customer information from Shopify would be useful. #### Reasons for switching to Katana Cloud Inventory Tired of difficulties with my integrations and I never did get all the numbers in place. #### Vendor response Thank you for the support! Replied June 2020 --- ### Highly Recommend! - Overall rating: 5/5 - Reviewer: Samantha W. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered We love it. We use this app to help with our growing business. It has made it so easy to keep up with reordering and be able to manage inventory between two stores! The Katana team makes it so easy to use and offer a lot of help! Highly recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of Use Easy Implementation Customer Service Reorder Options #### Cons I wouldn't say this is a con- but we are really excited for the bar code scanning option they plan to roll out in 2021! #### Reasons for switching to Katana Cloud Inventory We were growing and it was difficult to manage two shopify stores with the same set of inventory. We wanted something to hold our inventory values in one place to make reordering easier. This has definitely been a huge asset to our company. #### Vendor response Thank you for your review! We are excited to have you as a customer. Replied December 2020 --- ### First time Katana user - Overall rating: 4/5 - Reviewer: Brent T. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, we have been very happy with the product. There are some features we would like to see implemented, and those have been passed onto to their support team. But the value has far exceeded the cost and we are excited to get completely rolled out soon! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The setup is quick and easy and the customer service is nothing short of excellent. We love the simple interface which makes it easy to train others on,. The Excel templates allow for bulk uploads of all of the required data categories which doesn't need to be uploaded manually. #### Cons It could be more circular in that you sometimes have to jump back and forth within the system to complete a task. The production operation feature should allow you to set a default number of labor hours per task so that it isn't required with each manufacturing order setup. #### Reasons for choosing Katana Cloud Inventory The easy-to-train interface and Excel templates were a great fit for what we wanted out of our first inventory system. Other products looked great during the trial but were too difficult to internally train. --- ### Does everything it says it will - Overall rating: 4/5 - Reviewer: Rowena J. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Like Xero, it's simple but powerful - what's not to like about that?! The support is friendly and helpful (despite only being available online) and the training videos are really well presented and easy to follow. A really good software implementation experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros That may not sound very exciting, but in my experience, it's not always a given that getting the features to work is straightforward. But Katana really is both powerful and yet pretty straightforward, although just BECAUSE it has a lot of facility, I would recommend the investment of a little time in watching some of the training videos, which are excellent. Once I'd done that, it was full steam ahead and everything fell beautifully into place. The integration with Xero was completely straightforward and works like a charm. I know that as we go forward and get more and more information into the system it will provide even more, very valuable information for us. #### Cons I have only a couple of really minor niggles; I would prefer to be able to enter dates, rather than having to always pick them off a calendar (for someone who types fast, this slows me down). I'd also like it if when you are "making" a product, if all the components of that product's sub-assembly are available, the software would just go on down the line and automatically make right down to the lowest assembly level. But as I said, these are really minor and would not stop me from wholeheartedly recommending Katana. #### Reasons for choosing Katana Cloud Inventory There were no other Xero-compatible applications which had anything like the positivity of reviews and feedback that Katana does. There's no better gauge of a product than the experiences of those who use it. #### Reasons for switching to Katana Cloud Inventory We switch our accounting system (which previously had manufacturing integrated into it) because we wanted to move to Xero. We then searched for Xero-compatible manufacturing control software, found Katana and saw that it had really great reviews. A look at the demo software and we were sold! --- ### Small Manufacturing MRP - Overall rating: 4/5 - Reviewer: Matt G. - Verified reviewer: Yes - Industry: Furniture - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great inventory management software for the price. #### Cons Wish it worked better with other programs. We use Extensive for almost all other plugins. Also, wish it had a way to track cutting programs. #### Reasons for switching to Katana Cloud Inventory Ease of use, cost, integrations, support staff, etc. --- ### Bait and Switch - Overall rating: 3/5 - Reviewer: CAMILLA S. - Verified reviewer: Yes - Industry: Food Production - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Horrible. MRP systems are time consuming to implement. For them to take away functionality and SIGNIFICANTLY increase the price after the first year was ridiculous. Now we will be implementing a different MRP system. We feel cheated. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It seemed simple. It didn't work as originally sold, but they did improve it throughout the first year. #### Cons We THOUGHT it was going to be a good value. But after the first year, they took away functionality and doubled the price! #### Reasons for choosing Katana Cloud Inventory We THOUGHT it was going to be decent functionality for the price. When they more than doubled the price and took away functionality that we NEED in the food industry, we were very upset. --- ### Overpriced and insecure - Overall rating: 1/5 - Reviewer: Bill H. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Too expensive, cheaper to purchase some of the Tier One options out there. Insecure as your users have wide open access to all features - including the dreaded "delete all" function. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The software has the **potential** to be good. #### Cons There are only 2 user levels "Superusers" with access to all levels of creative and destructive features, and warehouse operators, with access to make to BOM instructions. The lack of "sales team" and other intemediate levels of access is a killer. #### Vendor response Hi Bill, We're aware our user permissions could be improved, and just around the corner in Q3 '22 we're launching a new and improved version with much more flexibility. We're currently building this out as we've received similar feedback in the past, thanks for your feedback on the topic too! I'd also like to clear up how user permissions are working currently too, we have 3 levels of users; Owner - access to all functions, including billing and delete all button. User - access to all functions, excl billing and delete all button. Operator - only shop-floor app access. Additionally, it takes 4 separate steps to clear all account data in settings, including typing out your email address in full and is restricted to only the owner of the account. If you need any help with users or have additional feedback to give, please chat with us in app as currently it's a great time to incorporate feedback specifically for this feature! Replied June 2022 --- ### Katana boosted our confidence as new business owners! - Overall rating: 5/5 - Reviewer: Maureen I. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Great! Service has been very helpful, and we’ve been able to do everything we need to do. Looking forward to seeing Katana grow and deploy more functions! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Inventory and order management systems were relatively new to us when we started with our company. We evaluated and tested several web-based tools and Katana was by far the most user friendly. The interface is clean and initiative, which helped us to get up and running quickly and confidently. #### Cons There are some features and reporting that we would like to have that haven’t been rolled out yet (particularly around customer information) and we spent time tinkering around and then ultimately asking customer support about it. They have been very helpful and we are waiting for the enhancements. #### Reasons for choosing Katana Cloud Inventory Ease of use and interface --- ### Katana is Great for small business - Overall rating: 4/5 - Reviewer: Jason V. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its easy to use, our warehouse knows exactly what to do and when which is great. Ordering is relatively easy so from an inventory standpoint I think its great. I think there is a lot of room for improvement in basically every other facet this software says it can deliver. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its easy to use as both a user and an admin. Low learning curve with a high return of success. #### Cons Its really unintuitive for me at least to communicate with my users with the shop floor app. Im better off getting up and takinf the time to talk to them directly rather than leaving them notes and vice versa. Also the reports NEVER work, ive never been able to pull a report or print a packing slip for whatever reason (the link always dies) thankfully I also keep up to date on our accounting software so I can pull the report from there otherwise Id probably rate this lower. #### Reasons for choosing Katana Cloud Inventory Inventory management seemed simple, which it was, and creating and understanding any Scope of work was much more manageable and linear. --- ### New user but very happy with software quality and functionality. - Overall rating: 5/5 - Reviewer: Marcin K. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Reason to use Katana was mainly to organise production and stock levels. There is long learning curve, but in longer run I believe this will help us to clean process up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cloud integration and nice User Interface. #### Cons - I am still little bit worried about lack of backup available to the user. There should be method to revert in time for example. If somebody messed up something, there is no way to go back. - Another thing is lack of Sage integration. - If new option is added to the existing product/material Internal Barcode is not generated and it has to be created manually. I am not sure why... - sorting for example of PO orders is done by string, so orders are never in the correct order. Prefix PO- should be omitted for sorting table. #### Reasons for choosing Katana Cloud Inventory Price. --- ### There are many shortcomings with this software - Overall rating: 2/5 - Reviewer: Andre J. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Manufacturing process #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Ease of use, easy to implement and overall ease of use #### Cons Shortcomings, bugs, and ever-changing pricing models #### Reasons for choosing Katana Cloud Inventory Price and ease of use --- ### Katana - Amazing Software - Overall rating: 5/5 - Reviewer: Alison F. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Katana makes our manufacturing process and stock control so easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This makes our manufacturing process so easy, our orders come in via shopify and go straight into Katana. The time it saves us is amazing. #### Cons We would still like to be able to add images to products, this was something we asked for in the early days and were assured it would happen, but not happened to date. #### Reasons for choosing Katana Cloud Inventory Katana was simple and easy to use. #### Reasons for switching to Katana Cloud Inventory Value for money, ease of use of the system. Being able to talk with our webstore. --- ### I like it a lot! - Overall rating: 5/5 - Reviewer: Piotr S. - Verified reviewer: Yes - Industry: Furniture - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I life it a lot it helpdesk me with complaint execution #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros It can be merclged with many other softwares i use #### Cons Only one user per acount at any time is annoying --- ### thanks for the support! great company - Overall rating: 5/5 - Reviewer: edward c. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered inventory management #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it was easy to set up the team helped me a lot #### Cons it was a easy set up i did not have anything i did not like #### Vendor response Thanks for the review Edward, great to see you've found Katana easy to use for inventory management :) Replied August 2023 --- ### A nessecary tool - Overall rating: 4/5 - Reviewer: Andrew D. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Mainly we have had a good experience, the system is updated to try and make it fit every company model. It has helped me monitor our business and stock levels closely, you just have to make sure it is kept up to date so that it accurately reflects your current stock levels. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Helps keep track of work stock if used correctly. Updated regulary. We had an issue where there was not enough decimal places for us to input our formulas, we raised this issue and within a month it was fixed. Allows me to quickly find out a customers purchasing history and the percentage profit made per product #### Cons My only issue is that it is slightly expensive for a small company. #### Vendor response Thank you for the feedback! Replied February 2020 --- ### Keeps us on Track! - Overall rating: 5/5 - Reviewer: Christin C. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Katana keeps us organized both in inventory and in our manufacturing process. #### Cons Many new features seem to be only available in the highest level of the software, which is very expensive for a small business. ## More reviews [Next reviews](https://www.softwareadvice.com/manufacturing/katana-mrp-profile/reviews/?page=2) --- Katana Cloud Inventory Reviews, Pros and Cons - 2026 Software Advice