About Lightspeed Retail

Lightspeed Retail is a cloud-based POS solution that is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution offers retailers tools including inventory management, retail store management, cash drawer control, payment processing, purchase order management, customer profile access, accounting software integration and integration with POS hardware such as barcode scanner or receipt printer tools. Lightspeed offers a fully integrated, eCommerce platform that allows customers to manage in-store and online inventory, have a single view of customers and analyze multi-channel sales data.

The retail POS system offers multi-store capabilities such as inventory sync across all locations, ...


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Supported Operating System(s):

Windows Vista, Windows XP, Mac OS, HP-UX, Windows 8

819 Reviews of Lightspeed Retail

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(501)

501

4 stars

(169)

169

3 stars

(51)

51

2 stars

(25)

25

1 stars

(77)

77

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 819 results

June 2019

User Profile Picture

Zondre from Sensually Yours

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2019

Great integrated system

Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Pros

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Cons

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Reasons for Choosing Lightspeed Retail

I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.

Reasons for Switching to Lightspeed Retail

I wanted a cloud based integrated system

January 2021

Steve from Virtuosity

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

A great all-inclusive system

Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Pros

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Cons

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Reasons for Choosing Lightspeed Retail

When I was ready to purchase Rain, the sales team kept putting me off time and time again. If that was indicative of their customer service, I knew it wouldn't be the right fit for me.

Reasons for Switching to Lightspeed Retail

Easy choice. Transitioning from a local server based software to a cloud based system was the first priority. After seeing what else Lightspeed had to offer, I immediately made the change.

January 2021

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

The Point of Sale solution

Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

Pros

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

Cons

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

Reasons for Choosing Lightspeed Retail

We were after functionalities that Lightspeed can provide. Although both of them are similar, the interface is more user-friendly compared to Quickbooks. And that is important for us, since learning a new tool can be taxing with the time you need to spend navigating and learning it from the inside and out.

October 2021

Astrid from Merrill House

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Massive improvements and proactive customer support

n/a

Pros

Initially we had problems getting support because they were very short-staffed. However they have done a lot to improve this aspect and I am confident that every time we call our support person will respond quickly and be able to solve our problem.

Cons

It was a little more difficult to implement than some other systems, so more of a learning curve for users. Also there are some product features that have some limitations at the moment but I think they will be resolved.

Reasons for Choosing Lightspeed Retail

Cloudbeds integration, advanced capabilities, inventory management.

Reasons for Switching to Lightspeed Retail

Lightspeed integrates with our booking engine.

March 2021

Josh from Wander

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 6 months

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

March 2021

The Absolute Worst

We’ve been in business for 5 years now (and been in the small business world for another 15). Our experience with Lightspeed is single handedly the worst experience we have ever had with any vendor, rep, or supplier. And it’s not even close. I honestly don’t even know where to start. From the over promising and under delivering on the actual integration and battling back and forth for over a month on trying to get the setup right to deciding to break our contract based on all their broken promises and waiting over a month to have someone call and talk to me about what my cancel/return options were on our existing contract. I/we are the most mellow and chill people and company on the face of the planet and I have shaked with anger 3-4 times over this whole process. As I’m writing this I’m having the sales rep (who has promised me for 27 days that a manager would call to discuss my frustrations and give me options for officially canceling our contract) is emailing me and telling me to wait 1 more day. Which he has now said 5 days in a row. I just need to talk to someone besides him, a manager, a tier higher, anybody. I’m not even expecting to get a working resolution with who I talk to. I just can’t even start with the baseline of talking to someone other than my sales rep and at day 27, I’m tired of waiting. Thus this review.

Pros

Nothing In theory, the reporting In theory, the inventory management

Cons

Over promised Under delivered Zero communication

Reasons for Choosing Lightspeed Retail

So after months of that, we request to cancel our contract. That’s hard enough knowing the hundreds of hours and contract labor we lost out on. In addition to whatever fees I’m still going to be on the hook for with Lightspeed. But it’s insane that it’s been 27 days and I still can’t get anyone to call me back. Just emails from our “sales” guy saying 1 more day, 1 more day, 1 more day. Horrible company. I’d say it was a scam if there weren’t at least some positive reviews out there. This is the first negative review I’ve left in a decade as if I have a problem with a restaurant or business, I always call and ask to talk to a manager or owner and explain whatever the pressure point was. Which I rarely do. If I have a bad experience in either of those places, I just chalk it up to someone having a bad day and try to give them a bit of grace and patience as I’m a small business owner and understand how hard it is to hit customer’s expectations. But this is beyond the norm. And I’ve reached out multiple times to Lightspeed to give them the opportunity to hear our pressure points and make things right. I can’t even get that most basic of requests. Do not use.

Reasons for Switching to Lightspeed Retail

This decision has cost my small business over $10,000. Which we don’t have under the best of times, let alone during COVID. But we made the decision to switch from our existing system to Lightspeed in an effort to better adapt to a changing retail world due to the crazy year that was 2020. We spent months and hours upon hours on phone calls, video chats, and conference calls making sure we had a clear understanding of the transition and integration process. Their sales team are basically con men. Promising that there will no hiccups and if there are, their team will be standing by with white gloves to help set things right. Hahaha. The sales team doesn’t know what the service team is doing and vice versa. We clearly asked multiple questions about how to connect the system to our existing website and migrating 5,000+ SKUs into their system and the sales person told us no problems that they do it 20 times a day. We weren’t even migrating from some obscure system. Square (for our brick and mortar) and WooCommerce (for online). It took thousands of dollars in additional plugins, services, and contract labor to help me get in the ballpark of figuring it out but at the end of the day, it still didn’t work the way it was originally promised by the sales team. Which we have in written emails and confirmed in multiple calls. Even better, calling and trying to talk to someone else beyond our sales team just ends in the same frustration.

Response from Lightspeed

Replied March 2021

Hi Josh, Thank you for your feedback. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We are sorry to hear you were less than satisfied. We see that our Customer Success team have already reached out, they will continue working with you to address your concerns. Thank you, Lightspeed POS