Linnworks Software

Linnworks Software

Find out more:

Find out more:

About Linnworks

One Platform. Total Commerce Control. Linnworks is a leading commerce automation platform that works with the world’s major marketplaces and selling channels. Linnworks connects, manages and automates commerce operations, powering businesses to sell wherever their customers are and capture every revenue opportunity. Linnworks enables businesses to manage their multichannel inventory, orders and fulfillment from a centralized platform and provides deep insights across sales channels and operations. As both Amazon and eBay’s largest European commerce partner, Linnworks processes $8bn+ GMV each year globally, and serves some of the world’s biggest brands. ...
Linnworks Order Management - Manage and process online sales from across your selling channels in one location.
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Linnworks Reviews

Overall Rating

4.15

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Showing 1 - 5 of 23 reviews

John

Company size: 2-10 employees

Industry: Wholesale

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

December 2021

Exceptional powerful software that grows your business

I've used them for 10+ years. It's a strategic and essential ingredient within my business. The team running it are innovative and ahead of the game.

Pros

Alot of work has gone into improving the system. I've used it for 10 years or so. It 100% stable and easily replaces 1-2 full time staff. The team behind it are constantly looking to improve and stay ahead of the game.

Cons

It has some niggles, like all software, but their support is exceptional 24 hr service literally.

Reasons for choosing Linnworks

Far superior technology that grows with your business

Reasons for switching to Linnworks

Better value - you pay a fixed price, not a % of turnover.

Response from Linnworks

Hi John, Thanks so much for the positive review! We love hearing from our customers - especially those that have been with us for many years. We pride ourselves on key points you mentioned including innovativeness and excellent support so we really appreciate this being noticed. Thanks again for your feedback and kind words. Lucy Allen, Product Marketing Manager

Replied December 2021

Ian

Industry: Retail

Time used: Less than 2 years

EASE OF USE

4.5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4.5

March 2016

Great product a a great price. Just what you need.

Pros

Linnworks offers excellent multi channel stock control and order processing. In over 2 years of use we have not oversold a product over our 17 selling channels. Their customer support is very good and their prices are a fixed monthly amount which is great for accounting. e-commerce is not a 'One Size Fits All' type of business, but Linnworks is adaptable and customisable and fits in perfectly with the way that we want to do things

Cons

Some of the documentation does need updating, and a bit more input into their forums would be good.

Amir

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

August 2019

Good all round option

Overall an very good system especially when you take into account the cost of it compared to other systems. Does a lot but could still do thing better while providing important business task within the system.

Pros

- Has a lot of features that other systems may charge for - Has a chat systems for support - Can integrate with website and online marketplaces - Can integrate with many couriers - Can create Rules for dispatch and integrated invoices

Cons

- System looks a little old - Can sometimes not works as you need - Feel like some processes could be simplified - poor reporting and unable to link to accounts well or without paying more

Reasons for switching to Linnworks

Cloud Commerce Pro was a poor system and they could not match anything they promised.

Tom

Verified reviewer

Company size: 11-50 employees

Industry: Business Supplies and Equipment

Time used: Less than 2 years

Review Source: Capterra

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2021

The perfect tool to help manage your multi-channel systems

Pros

I love the user interface and how it is so quick and easy to not only manage your product data and key information but also how it integrates with just about every major piece of software at the press of a button

Cons

The lack of SAP integration forces us to not use linnworks in its full capacity

Reasons for choosing Linnworks

Cost was a big deciding factor but the Linnworks support we receive is second to none and any issues we have are either fixed or options are given to us to get third party developers involved

Response from Linnworks

Hi Tom, Thanks for the positive review! We love hearing how our software has enabled you to manage multiple sales channels with ease. I'll make sure to pass on your kind words to the support team, they will really appreciate it. Thanks again. Lucy Allen, Product Marketing Manager

Replied December 2021

Mark

Company size: 1,001-5,000 employees

Industry: Retail

Time used: Less than 6 months

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2021

Just starting the Linnworks journey....

Pros

Serves as an integration between our legacy system and the ability to scale marketplace expansion.

Cons

Just getting to know the software, so difficult to say at this stage.

Reasons for choosing Linnworks

The Linnworks team listened to my requirements and understood that our knowledge was limited, but offered the best solution at a competitive price.

Response from Linnworks

Hi Mark, Thanks for the review! It's great to hear about your positive experience as a new customer. We're excited to continue this journey with you. Thanks again. Lucy Allen, Product Marketing Manager

Replied November 2021

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