Linnworks

RATING:

4.1

(28)

About Linnworks

Linnworks is the global growth platform for omnichannel retailers. Power your entire commerce operation from a single platform. With more than 100 integrations (including popular platforms like Amazon, eBay, Shopify and Walmart), Linnworks covers everything you need - from order and inventory management, analytics and forecasting, warehouse management, selling channel listings, and 3PL/fulfillment. Empower your team with real-time inventory visibility, seamlessly integrated sales channels, and automation for thousands of critical tasks such as order routing. Rest assured that your inventory is always accurate, and that every order is fulfilled correctly and efficiently. Ready with everything you need. Steady to meet the opportunities ahead. Whatever your ambitions,...
Linnworks Order Management - Manage and process online sales from across your selling channels in one location.

Linnworks Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Linnworks

1 - 5 of 27 Reviews

User Profile

Tom

Verified reviewer

Business Supplies and Equipment, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2021

The perfect tool to help manage your multi-channel systems

PROS

I love the user interface and how it is so quick and easy to not only manage your product data and key information but also how it integrates with just about every major piece of software at the press of a button

CONS

The lack of SAP integration forces us to not use linnworks in its full capacity

Reason for choosing Linnworks

Cost was a big deciding factor but the Linnworks support we receive is second to none and any issues we have are either fixed or options are given to us to get third party developers involved

Vendor Response

Hi Tom, Thanks for the positive review! We love hearing how our software has enabled you to manage multiple sales channels with ease. I'll make sure to pass on your kind words to the support team, they will really appreciate it. Thanks again. Lucy Allen, Product Marketing Manager

Replied December 2021

John

Wholesale, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2021

Exceptional powerful software that grows your business

I've used them for 10+ years. It's a strategic and essential ingredient within my business. The team running it are innovative and ahead of the game.

PROS

Alot of work has gone into improving the system. I've used it for 10 years or so. It 100% stable and easily replaces 1-2 full time staff. The team behind it are constantly looking to improve and stay ahead of the game.

CONS

It has some niggles, like all software, but their support is exceptional 24 hr service literally.

Reason for choosing Linnworks

Far superior technology that grows with your business

Reasons for switching to Linnworks

Better value - you pay a fixed price, not a % of turnover.

Vendor Response

Hi John, Thanks so much for the positive review! We love hearing from our customers - especially those that have been with us for many years. We pride ourselves on key points you mentioned including innovativeness and excellent support so we really appreciate this being noticed. Thanks again for your feedback and kind words. Lucy Allen, Product Marketing Manager

Replied December 2021

Nicolas

Consumer Electronics, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2024

Reliable and pretty customizable

PROS

It's able to cope with any volume whatsoever. Any spike or high volume and this software can deal with it.

CONS

The pricing is high, can be difficult to tweak for some less technical-minded people. Much preferred the desktop version to the cloud.

Amir

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2019

Good all round option

Overall an very good system especially when you take into account the cost of it compared to other systems. Does a lot but could still do thing better while providing important business task within the system.

PROS

- Has a lot of features that other systems may charge for - Has a chat systems for support - Can integrate with website and online marketplaces - Can integrate with many couriers - Can create Rules for dispatch and integrated invoices

CONS

- System looks a little old - Can sometimes not works as you need - Feel like some processes could be simplified - poor reporting and unable to link to accounts well or without paying more

Reasons for switching to Linnworks

Cloud Commerce Pro was a poor system and they could not match anything they promised.

Richard

Retail, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

I have used for over 7 years and is a good platform

PROS

Linnworks has truly transformed the way I manage my e-commerce business. As an online seller with shops on eBay, Amazon, and Shopify, I needed a solution that could streamline my operations, and Linnworks was there.

CONS

Over the last 2 years I think they have been bought out and the prices are changing alot.

Vendor Response

Hi Richard, Thanks for the positive review. It's amazing to hear how Linnworks has transformed how you manage your business and streamlined operations. Regarding your second point, I just wanted to confirm that Linnworks haven't been bought out. We acquired SkuVault last year to extend our platform offering and it now sits under the Linnworks brand as an IMS and WMS product. Thanks again!

Replied November 2023