I've used them for 10+ years. It's a strategic and essential ingredient within my business. The team running it are innovative and ahead of the game.

Alot of work has gone into improving the system. I've used it for 10 years or so. It 100% stable and easily replaces 1-2 full time staff. The team behind it are constantly looking to improve and stay ahead of the game.

It has some niggles, like all software, but their support is exceptional 24 hr service literally.

Overall an very good system especially when you take into account the cost of it compared to other systems. Does a lot but could still do thing better while providing important business task within the system.

- Has a lot of features that other systems may charge for - Has a chat systems for support - Can integrate with website and online marketplaces - Can integrate with many couriers - Can create Rules for dispatch and integrated invoices

- System looks a little old - Can sometimes not works as you need - Feel like some processes could be simplified - poor reporting and unable to link to accounts well or without paying more

I love the user interface and how it is so quick and easy to not only manage your product data and key information but also how it integrates with just about every major piece of software at the press of a button

The lack of SAP integration forces us to not use linnworks in its full capacity

Serves as an integration between our legacy system and the ability to scale marketplace expansion.

Just getting to know the software, so difficult to say at this stage.

Terrible. I wish I never agreed to a 12 month contract with them.

At first, I liked the look and functionality of it. However, they could care less about having a good working relationship with you. They will continue to charge you if the software is not a good fit for you. I could not be more frustrated with poor service and responses. This has been the WORST experience thus far working with a software company.

Customer service is a joke. I have no clue who is in charge. The [sensitive content hidden] jumps in when I have an issue rather than the account rep who was assigned to me. They are slimy and have lied multiple times. They say they offer demand forecast but they do NOT. They said you can track sales per sku same day but they do not. There are so many bugs in this software. Not useful at all. You are much better off using your own spreadsheets to track inventory.

Using this software daily in order to process orders, manage stock and run basic reports is obviously invaluable to a eccomerce business, overall the system pretty much does what it says it's going to do. I do find that Linnworks support is often lacking and more often than not I have had to solve issues myself which can be frustrating. Setting up new marketplaces and introducing new processes can be quite hard to achieve without painful interactions with Linn Support.

Linnworks offers a fairly user-friendly system that can be somewhat customisable to what a small/medium eccomerce business needs. The order management system is on par with many other competitors and the new desktop version of the order processing is far more intelligent however does look a little cluttered so can be hard to use in a rush. The listing process for many marketplaces in pretty standard and does offer the ability to create an almost endless list of properties to suit your product types.

The software can be slow and buggy somewhat, there are also issues with using certain functionalities on Firefox/Chrome so often you will need to have both browsers open which isn't ideal.

Very good, customer service is good and always answer the phone

integration to multiple channels was easy and seamless

Lack of customisation, we can't seem to make any individual changes

it gives you so much visibility into inventory

takes some learning time but I think it all depends on how you have it set up.

Ok, staff are nice but software lacks Xero functionality that I need.

Really helped me get control of the warehouse

Hard to update product data in bulk. The training materials online are not well organised and lack structure meaning you are dependent on support which is not amazing

Excellent. We are happy with the product and it has helped us grow as a business

Excellent marketplace management, catalogue management and dispatch.

Weak points are reporting and warehouse management

well, it has been helping to grow but the recurring lack of support and unclear development strategy is really turning this experience into a bitter one.

Centralize all our sales platforms.......

All fundamental improvement request are ignored. They release new functions update but these have bugs or design errors. Despiting reporting them and somehow confirmed, nothing has been done to fix them causing daily usage to be painful.

Linnworks has been an amazing piece of soft wear that has helped grow the business massively!

Very easy to use, loads of different options to suite your self, customisable! Very little issues

There is minor things what we hate about the software the main one being labels some times print on a PDF instead of automatically going to the printer.

good functionality, easy to use and connects to all marketplaces

Vast integration to channels and easy to use. unlimited users and SKUs

A little expensive and tech tickets sometimes take time to be resolved.

Inventory management and product listing

Some features got longer to develop for example images with extended properties for magento2 and shopify

We outgrew the solution and found it increasingly frustrating to use. but it can get the job done for smaller businesses with lower volumes for sure.

Easy to set up and use. Proactive support. Low cost solution. Support many key sales channels OOTB.

Mapping skus by channel is clunky. Slow response on scheduled tasks. Occasionally unhelpful error messages. Clunky import and mapping via csv. Inventory control can create unexpected results at times.

I was in the pioneers of using this product but as the time passed it goes very expensive.

It has most features and integrations which Sellbrite, Stockkonnect and Selics dont have.

Its server is slow and Support takes a lot time, its also goes expensive after certain order limits.

fairly easy to use.. nad then they hit you with a price rise once you have got used to the software

Raising the Prices by 350% and saying the majority of customers will pay less. Seeing as none of their prices have decreased they are lying saying that the majority will pay less as the majority will be small customers on the lowest price bracket.