--- title: "Adobe Commerce Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Adobe Commerce. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Adobe Commerce is a good fit for you!" source_url: "https://www.softwareadvice.com/inventory-management/magento-commerce-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [eCommerce Software](https://www.softwareadvice.com/category/4340-ecommerce/) / [Adobe Commerce](https://www.softwareadvice.com/inventory-management/magento-commerce-profile/) / Adobe Commerce Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/inventory-management/magento-commerce-profile/) Reviews [Alternatives](https://www.softwareadvice.com/inventory-management/magento-commerce-profile/alternatives/) # Adobe Commerce User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 664 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 4/5 - Value for money: 4.1/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 328 reviews (49%) - 4 stars: 249 reviews (38%) - 3 stars: 73 reviews (11%) - 2 stars: 8 reviews (1%) - 1 star: 6 reviews (1%) ### Most mentioned pros - It’s a powerful and feature-rich platform that supports growth and customization, though it requires time, resources, and expertise to use effectively. - You can freely customise the checkout, product pages, and backend workflow exactly to your need with no limit. - It’s ideal for complex catalogs, B2B pricing, and multi-store setups. ### Most mentioned cons - It also has conflicts with third party plug-ins. - Maintenance is heavy, updates can cause issues, and running it smoothly often demands strong technical expertise. - The biggest downside is the complexity and cost. ## Adobe Commerce customer reviews Showing reviews 1-25 of 664 (page 1). ### Great support system - Overall rating: 5/5 - Reviewer: Adewale Samuel A. - Industry: E-Learning - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I would say that Adobe Commerce is a great platform, and the customer support personnel are always courteous, and troubleshooting has always been fast. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I think that Adobe Commerce is a great commercial web platform, especially for my product. The support system is great, and I find all the features quite easy to use. The payment system is also great, so you are thinking so much about money, but more about meeting the needs of my customers #### Cons The Adobe Commerce platform comes at quite a high cost, as it is with most of its counterparts - it's very easy to miss out on great features, especially for start-up who cannot affort them, --- ### A Powerful E-Commerce Platform for Growing Businesses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Adobe Commerce has been positive. It offers a robust platform for businesses that need advanced e-commerce features, customization, and scalability. While it has a learning curve, the available tools provide strong support for managing online sales. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adobe Commerce provides powerful tools for managing online stores, products, customer experiences, and payments. I like the flexibility, customization options, and ability to support complex e-commerce needs. #### Cons Adobe Commerce can be complex to set up and manage, especially for users without technical experience. Customizations and maintenance may require additional resources or support. --- ### Makes document organizational friendly - Overall rating: 4/5 - Reviewer: Latonya J. - Industry: Insurance - Company size: 201-500 employees - Product usage: 3-5 years · monthly - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My over experience was a positive. Meaning, one with easy access to the documents, as well as easy storage #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros How they link any other signers easily. You can have one document and control who can edit or just review or just sign. That is important when one document follows several people through an organization #### Cons I really did not see much a problem or anything that stook out that I would say I liked the least. --- ### Adobe Commerce is an Accurate and Friendly Tool - Overall rating: 5/5 - Reviewer: Cerris S. - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, the experience I have with Adobe Commerce is spectacular. Adobe Commerce is an outstanding tool that meets our expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am impressed by the outstanding and friendly customer support team of Adobe Commerce. Moreover, Adobe Commerce is a reliable and secure tool that gives us value for money. #### Cons I have zero dislikes for Adobe Commerce. Adobe Commerce has been an outstanding platform that makes work easier for us. --- ### Design que respeita quem desenvolve — e quem usa - Overall rating: 5/5 - Reviewer: Gustavo B. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Trabalhar com Adobe Commerce/Magento mudou a forma como eu penso interface para e-commerce. A plataforma tem maturidade — dá pra ver isso nas decisões de arquitetura, na forma como os componentes se organizam, na maneira como o Magento 2 lida com catálogos e regras de negócio complexas. Do ponto de vista de UX/UI, é raro encontrar uma ferramenta que deixe tanta margem criativa sem abrir mão de estrutura. Recomendo sem hesitar pra qualquer operação de e-commerce que leve a experiência do usuário a sério. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros O que mais me impressiona no Adobe Commerce/Magento é a flexibilidade real de customização. Como designer, preciso que a plataforma suporte o que eu projeto — e ela suporta. Dá pra construir experiências de compra bem elaboradas sem ficar brigando com limitações da ferramenta. O ecossistema do Magento 2 também é sério: extensões bem documentadas, padrões consistentes, e uma comunidade que realmente entende de e-commerce de verdade. Quando a gente trabalha com um especialista Magento certificado do nosso lado, o resultado fica ainda mais redondo — o que foi desenhado chega ao usuário final do jeito que foi pensado. #### Cons A curva de entrada é alta. Pra quem chega sem contexto técnico de Adobe Commerce/Magento, os primeiros contatos podem ser confusos. A documentação às vezes pressupõe um nível de conhecimento que nem todo mundo tem logo de cara. Não é um bloqueio, mas exige paciência no começo. --- ### Powerful and Scalable eCommerce Platform for Growing Businesses - Overall rating: 5/5 - Reviewer: Alissa P. - Industry: Retail - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Adobe Commerce has been positive. It’s a powerful and feature-rich platform that supports growth and customization, though it requires time, resources, and expertise to use effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the flexibility and scalability of the platform. It allows for deep customization and supports complex business needs, making it a strong choice for growing or enterprise-level companies. #### Cons The biggest downside is the complexity and cost. It often requires technical expertise to manage and can be more expensive compared to other platforms. --- ### Powerful but expensive - Overall rating: 4/5 - Reviewer: John-Luke D. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a very powerful tool. However it is expensive and sometimes you do need a dedicated in-house developers team #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros You can freely customise the checkout, product pages, and backend workflow exactly to your need with no limit. It can also handle complicated and massive catalog and not choke on the data. #### Cons Upgrade needs working. Every time it upgrades, there is a big risk of my website being down. It also has conflicts with third party plug-ins. The hidden costs of maintenance is also another pain, even though the licensing fee is free. Sometime you have to pay a specialised Magento agencies for complex maintenance tasks. --- ### Great features! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adobe Commerce helped my company with inventory, POS and editing our website. I found it easy to use with tutorials along the way and if in had questions customer service was there to support. #### Cons I feel it’s pricey and when in went to cancel it wasn’t as clear a process as I had hoped, but customer service did help. --- ### Business beyond usual - Overall rating: 5/5 - Reviewer: Adewale Samuel A. - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, i would say that Adobe Vommerce works very well for me in setting up my platform and every day to day change for my work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adobe commerce is very easy to use and gove good value for mone. Most times when i need some help, their customer support system works fine and i find it easy to navigate complex issues. #### Cons I think this is an issue with the device i was using ebfore now. But the pace of optimization for Adobe Commerce is high so i could help buy had to change my device as upgrading the latest versions wasnt possible anymore. --- ### For the big dawgs, this one might be your ticket. - Overall rating: 4/5 - Reviewer: Ryan P. - Industry: Design - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Tons of extensions, documentation, and third-party developers available, which makes it easier to find solutions (or help) when things get complicated...and they most likely will at some point haha. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Adobe Commerce is a beast in the best way. You can customize almost every part of the storefront, checkout, product logic, and backend workflows. It’s ideal for complex catalogs, B2B pricing, and multi-store setups. #### Cons This is not beginner-friendly. Non-technical users may find the admin overwhelming, and meaningful customization usually requires experienced developers. --- ### beautician - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The platform is effective for handling complex e-commerce operations and offers useful tools for inventory and order management, which can help grow an online presence. Nevertheless, users may struggle with its navigation and require technical expertise for setup and third-party tool connections. Full review available after login on Software Advice --- ### Assistant Manger HR - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Construction - Company size: 11-50 employees The software aids in online shop and inventory management, making it a useful tool for store owners. Nevertheless, the complexity of configuration and the need for specialized training can be a drawback. Full review available after login on Software Advice --- ### Tj patel - Overall rating: 3/5 - Reviewed: November 2026 - Industry: Accounting - Company size: Self-Employed The platform's ability to streamline operations across multiple regions and business models is a key advantage for users. Yet, the complexity of Adobe Commerce necessitates specialized expertise for effective implementation and ongoing support. Full review available after login on Software Advice --- ### HR Specialist - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 10000+ employees The reviewer appreciates the flexibility and customization options available for managing their online store, which contribute to a smoother operation. They noted that the setup process was somewhat difficult and could benefit from a more user-friendly dashboard and improved navigation. Full review available after login on Software Advice --- ### Magento Good Platform To Design And Develop Website Easily - Overall rating: 5/5 - Reviewer: Ansh R. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Magento is the oldest platform for a business website. Before Magento, we were using WordPress for website development but after getting some hacking issues in WordPress we used Magento for our client business. It is easy to use and manage user management in its admin panel. In magneto, we can work on a product catalog to manage product content, configuration. Magento provides complete sale detail about business products and analysis business growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Magento is the best solution to design a website quickly. It is a secure and customization eCommerce template to set up products details, Prices, Image. We can add multiple products according to business requirements. It provides a lot of templates design to change website design and functionality. If you need to create pages and posts we can work with the admin panel and complete tasks easily. No hard coding is required for website development. Admin panel of Magento is user-friendly easily set up meta tags, robots, and other digital marketing tasks. It is good for business and we can create large websites. #### Cons In the old Magento version, we face lots of customization issues but in the current version of Magento 2.4 we can easily set up products and SEO tasks. --- ### Magento 2.0 Review - Overall rating: 5/5 - Reviewer: Amiel S. - Industry: Tobacco - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are extremely happy about this software. We have developed a fully functional CRM system together with a beautiful website -> no link but you can search Mike's Cigars and check it out yourself. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The biggest, most robust but most importantly Open Source e-commerce software out there. The only limitation is your imagination... #### Cons Developer's cost is really high unless you can afford in-house dev team like we do but otherwise, your budget will most likely be blown way before you finish your project. --- ### If you wanted to have a website, use Magento - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Incredible, very fast on working for web content and its SEO needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros In term of user experience, Magento is the best. Every direction on Magento dashboard was very clear and you can even explore by yourself. Support SEO for your content, easily manage your product inventories, etc. #### Cons Even though Magento is user friendly enough, however I think they can improve their interface so it can be more modern look --- ### Great platform with some complexity - Overall rating: 5/5 - Reviewer: Ashish A. - Industry: Warehousing - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros One of the most favored features of Adobe Commerce is its flexibility and customization capabilities. Our Company's IT team appreciate the platform’s ability to create unique and engaging shopping experiences tailored to our specific business needs. #### Cons integrating the platform with certain external systems can present hurdles, potentially complicating the initial learning curve for users. --- ### Greater security, stability and customizations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered My experience, with a customized products website, is the best possible, after everything installed I never had any problems with updates or conflicts. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros MAGENTO provides a system that is the most customizable, stable and secure. Integrating it with your add-ons is easy and hassle-free. Of course, to have it all, you need a robust hosting that is consistent with the system. #### Cons Because it is more robust and requires a higher quality hosting, we also have a more exclusive product without the appearance of sites made on other systems that are all similar. --- ### My Magento Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Magento is the future of online shopping. You can truly customize your shop for any look, feel or functionality you need. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I could customize my online store to look the way I want it while giving my customers the online shopping experience they deserve. The reviews extension really helps with building credibility. #### Cons I found that starting to use Magento was extremely overwhelming. I had to spend hours just setting up a few features that I needed. --- ### Adobe Commerce is one of the main ecommerce platforms in the world - Overall rating: 4/5 - Reviewer: Daniel K. - Industry: Internet - Company size: 11-50 employees - Product usage: 3-5 years · monthly - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Adobe Commerce it's a very detailed, very ecommerce focused piece of software. It has many features other solutions lack #### Cons It can be too complex for small and medium business. It takes a very skilled team to work it properly. It's expensive. --- ### Comprehensive and powerful e-commerce software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: 3-5 years · monthly - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered We've been using Magento for our company website for over 4 years. It allows us to easily showcase hundreds of products, while making it easy to update and maintain. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros It is packed with features. I have used it for years and I still don't know all of it's capabilities. If you're looking to do anything with an ecommerce site, then magento can deliver. There are numerous free and paid extensions to expand the capabilities. It's very easy to code, so hiring a programmer for custom work is cheap and easy as well. #### Cons The learning curve is moderately steep, but it's nothing insurmountable. It just takes some practice and patience. --- ### Great tool, but you need a developer - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Clever piece of software that requires deep technical understanding to manipulate it but can be used to manage site day to day. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Flexibility to adapt the software to so almost what ever you want. Allowing integrations and features otherwise not available. #### Cons You need a development team competent with adobe commerce to program and maintain the site for you regularly. --- ### Community version is the only affordable option for a small business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I started out with Shopify, as recommended by my IT, but I’m really thankful I moved over to Magento community version. It costs more to buildup front, but the money I put into it is mine to keep in that I pay for a module once, and not on a monthly subscription. I also have complete power over my data and can change hosting as needed. My accountant tells me there’s more resale value in a Magento site as such. There’s a much bigger learning curve with Magento, but the sheer power, vast features, and total flexibility for outweigh any cons. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 5/5 #### Pros Magento is an incredibly powerful tool. I investigated all the biggies in e-commerce when making the decision which one to implement for my store and magento came out on top each time. Everything is customizable and if something isn’t in the settings, there’s literally a module for that or one can hire a dev to build a custom module. Scalability is not at all an issue in this platform, which means you’re growing pains in the future. There’s nothing worse than putting in $100,000 of development work on a site that is obsolete in a few years. Unlike other platforms like Shopify and Woocommerce, this option has a more professional look and is a far more robust system. It’s also less likely to be used by scammer sites (Shopify is loaded with fake sites and the company doesn’t do much to stop this fraud.) The Magento dev community is strong and there is a lot of support online for newbies like me who have questions. #### Cons The enterprise version is insanely expensive. Not only do you pay a monthly fee, but the modules themselves cost double to three times more money than their community edition counterparts. The enterprise version doesn’t give flexibility of hosting providers and support only goes so far until we have to hire private devs for custom work. With both enterprise and community versions, Unless someone is well-versed in PHP, you’ll be forking out money for developers. --- ### Global Success - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Chemicals - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Adobe commerce gave us the ability to market our product globally as well as giving us the opportunity to sell to other companies as well as direct customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how Adobe commerce gives me the ability to bring a storefront to customers and other businesses worldwide. #### Cons I like everything about Adobe commerce. It has scaled or sales up by astronomical percentages and made it easy in doing so. ---