--- title: "Adobe Commerce Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Adobe Commerce. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Adobe Commerce is a good fit for you!" source_url: "https://www.softwareadvice.com/inventory-management/magento-commerce-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [eCommerce Software](https://www.softwareadvice.com/category/4340-ecommerce/) / [Adobe Commerce](https://www.softwareadvice.com/inventory-management/magento-commerce-profile/) / Adobe Commerce Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/inventory-management/magento-commerce-profile/) Reviews [Alternatives](https://www.softwareadvice.com/inventory-management/magento-commerce-profile/alternatives/) # Adobe Commerce User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 661 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 4/5 - Value for money: 4.1/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 328 reviews (50%) - 4 stars: 247 reviews (37%) - 3 stars: 72 reviews (11%) - 2 stars: 8 reviews (1%) - 1 star: 6 reviews (1%) ### Most mentioned pros - It’s a powerful and feature-rich platform that supports growth and customization, though it requires time, resources, and expertise to use effectively. - You can freely customise the checkout, product pages, and backend workflow exactly to your need with no limit. - Highly versatile and customizable, Adobe Commerce lets you tailor every aspect of your store’s design and logic. ### Most mentioned cons - It also has conflicts with third party plug-ins. - Maintenance is heavy, updates can cause issues, and running it smoothly often demands strong technical expertise. - The biggest downside is the complexity and cost. ## Adobe Commerce customer reviews Showing reviews 1-25 of 661 (page 1). ### Magento Good Platform To Design And Develop Website Easily - Overall rating: 5/5 - Reviewer: Ansh R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Magento is the oldest platform for a business website. Before Magento, we were using WordPress for website development but after getting some hacking issues in WordPress we used Magento for our client business. It is easy to use and manage user management in its admin panel. In magneto, we can work on a product catalog to manage product content, configuration. Magento provides complete sale detail about business products and analysis business growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Magento is the best solution to design a website quickly. It is a secure and customization eCommerce template to set up products details, Prices, Image. We can add multiple products according to business requirements. It provides a lot of templates design to change website design and functionality. If you need to create pages and posts we can work with the admin panel and complete tasks easily. No hard coding is required for website development. Admin panel of Magento is user-friendly easily set up meta tags, robots, and other digital marketing tasks. It is good for business and we can create large websites. #### Cons In the old Magento version, we face lots of customization issues but in the current version of Magento 2.4 we can easily set up products and SEO tasks. #### Reasons for choosing Adobe Commerce Magento is secure and manage heavy website. In WordPress if you create large website then it takes load to open. --- ### Magento 2.0 Review - Overall rating: 5/5 - Reviewer: Amiel S. - Verified reviewer: Yes - Industry: Tobacco - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are extremely happy about this software. We have developed a fully functional CRM system together with a beautiful website -> no link but you can search Mike's Cigars and check it out yourself. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The biggest, most robust but most importantly Open Source e-commerce software out there. The only limitation is your imagination... #### Cons Developer's cost is really high unless you can afford in-house dev team like we do but otherwise, your budget will most likely be blown way before you finish your project. #### Reasons for choosing Adobe Commerce The rest of the products we compared did not offer the deep level of customization we were looking for. #### Reasons for switching to Adobe Commerce Our old system was deprecated, the software updates were really hard to apply. PCI compliance was hard to pass because of the old software and plug ins. --- ### If you wanted to have a website, use Magento - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Incredible, very fast on working for web content and its SEO needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros In term of user experience, Magento is the best. Every direction on Magento dashboard was very clear and you can even explore by yourself. Support SEO for your content, easily manage your product inventories, etc. #### Cons Even though Magento is user friendly enough, however I think they can improve their interface so it can be more modern look --- ### Great platform with some complexity - Overall rating: 5/5 - Reviewer: Ashish A. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros One of the most favored features of Adobe Commerce is its flexibility and customization capabilities. Our Company's IT team appreciate the platform’s ability to create unique and engaging shopping experiences tailored to our specific business needs. #### Cons integrating the platform with certain external systems can present hurdles, potentially complicating the initial learning curve for users. #### Reasons for switching to Adobe Commerce It was a company decision due to cost difference. --- ### Greater security, stability and customizations - Overall rating: 5/5 - Reviewer: Greice E. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered My experience, with a customized products website, is the best possible, after everything installed I never had any problems with updates or conflicts. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros MAGENTO provides a system that is the most customizable, stable and secure. Integrating it with your add-ons is easy and hassle-free. Of course, to have it all, you need a robust hosting that is consistent with the system. #### Cons Because it is more robust and requires a higher quality hosting, we also have a more exclusive product without the appearance of sites made on other systems that are all similar. #### Reasons for switching to Adobe Commerce Greater security in finalizations and payments. --- ### My Magento Review - Overall rating: 4/5 - Reviewer: Fabian D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Magento is the future of online shopping. You can truly customize your shop for any look, feel or functionality you need. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I could customize my online store to look the way I want it while giving my customers the online shopping experience they deserve. The reviews extension really helps with building credibility. #### Cons I found that starting to use Magento was extremely overwhelming. I had to spend hours just setting up a few features that I needed. #### Reasons for choosing Adobe Commerce Magento was cost effective versus shopify yet provided great functionality. #### Reasons for switching to Adobe Commerce I needed a more professional and intuitive platform which allowed multiple integrations with third party products. --- ### Adobe Commerce is one of the main ecommerce platforms in the world - Overall rating: 4/5 - Reviewer: Daniel K. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Adobe Commerce it's a very detailed, very ecommerce focused piece of software. It has many features other solutions lack #### Cons It can be too complex for small and medium business. It takes a very skilled team to work it properly. It's expensive. #### Reasons for choosing Adobe Commerce Most solid option, very detailed set of features, marketplace with extensions --- ### Comprehensive and powerful e-commerce software - Overall rating: 5/5 - Reviewer: Ryan M. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered We've been using Magento for our company website for over 4 years. It allows us to easily showcase hundreds of products, while making it easy to update and maintain. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros It is packed with features. I have used it for years and I still don't know all of it's capabilities. If you're looking to do anything with an ecommerce site, then magento can deliver. There are numerous free and paid extensions to expand the capabilities. It's very easy to code, so hiring a programmer for custom work is cheap and easy as well. #### Cons The learning curve is moderately steep, but it's nothing insurmountable. It just takes some practice and patience. #### Reasons for choosing Adobe Commerce Easier customization, better security, more features, more robust --- ### Great tool, but you need a developer - Overall rating: 4/5 - Reviewer: Grady H. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Clever piece of software that requires deep technical understanding to manipulate it but can be used to manage site day to day. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Flexibility to adapt the software to so almost what ever you want. Allowing integrations and features otherwise not available. #### Cons You need a development team competent with adobe commerce to program and maintain the site for you regularly. --- ### Global Success - Overall rating: 5/5 - Reviewer: Stephen S. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Adobe commerce gave us the ability to market our product globally as well as giving us the opportunity to sell to other companies as well as direct customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how Adobe commerce gives me the ability to bring a storefront to customers and other businesses worldwide. #### Cons I like everything about Adobe commerce. It has scaled or sales up by astronomical percentages and made it easy in doing so. --- ### Great for Custom E-commerce Experiences - Overall rating: 4/5 - Reviewer: Elias S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy the advanced customization options that Adobe Commerce offers, which allow very tailored shopping experiences. Amazing for inventory management, website customization and great customer support. #### Cons Maintenance is heavy, updates can cause issues, and running it smoothly often demands strong technical expertise. --- ### Good for multi stores - Overall rating: 4/5 - Reviewer: Thomas V. - Verified reviewer: Yes - Industry: Market Research - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a great tool to use if you are managing multiple stores however it seems a bit overkill for a single storefront. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros This service is wonderful for multi store management and has a really great checkout experience with great payment options. #### Cons The dashboard and service functions could be a little more innovative. It is a bit lacklustre for what you pay. --- ### Adobe Commerce - Overall rating: 5/5 - Reviewer: Neha R. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its ease to setup new products. Parameters are easy to set #### Cons I have not found anything which I can count under Con --- ### Adobe Commerce: The Game-Changing E-commerce Platform You Need to Know About - Overall rating: 4/5 - Reviewer: Letlet G. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered The difficulty in creating and managing personalized customer experiences on our e-commerce websites was one of our primary business issues prior to implementing Adobe Commerce. However, we have been able to easily develop and modify our websites to meet the specific requirements of our clients thanks to Adobe Commerce.There are numerous advantages to using Adobe Commerce. First, we were able to divide our customers into groups based on factors like their demographics, user activity, shopping cart, and previous purchases. We have been able to tailor content, pricing, and promotions to specific customers thanks to this, which has resulted in increased sales and customer satisfaction. Additionally, our website has seen an increase in traffic and conversion rates as a result of Adobe Commerce's SEO-friendly features increasing our website's visibility and ranking on search engines.We have also discovered that customization and ease of use are benefits. Customizing usability, shopping carts, and online store features has been simple for us thanks to the rule-based product relations and drag-and-drop page builder. In addition, we have been able to test new modules and roll back changes if necessary, ensuring that the customer journey is always optimized.In general, working with Adobe Commerce has been a fantastic experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I can confidently assert that Adobe Commerce has revolutionized our e-commerce operations. We were able to create and manage our e-commerce website with minimal technical expertise thanks to the drag-and-drop page builders. We have been able to provide our customers with a more individualized shopping experience thanks to the features for targeting and segmenting customers, which has resulted in increased sales and customer loyalty.The ability to create pricing and promotions for multiple e-commerce sites is one of Adobe Commerce's main advantages. We are able to offer discounts and promotions to a variety of customers and market segments through multiple channels by using rule-based up-selling and targeted promotions. We have been able to offer personalized discounts and promotions to our customers, which has not only helped us increase our sales but also strengthened our relationships with them.Adobe Commerce's drag-and-drop custom page builder is yet another great feature. We can now tailor content to specific customer segments and upload it, ensuring that only relevant content is included in the customer journey. Site owners can view and experience the site's content as a customer because all edits and changes are saved for future reference and content staging preview.Overall, I would highly recommend Adobe Commerce to any company that wants to improve its e-commerce capabilities and give its customers a personalized shopping experience. #### Cons I must admit that the platform's steep learning curve is one of its biggest drawbacks. For new users, it can be frustrating because it can take some time to comprehend all of the platform's features and functions. However, Adobe Commerce can be a useful management tool for your e-commerce business once you get the hang of it.The platform's high price is another drawback I've encountered. Adobe Commerce is designed for larger businesses, so it can be quite pricey. For smaller businesses looking to enter the e-commerce market, this may be a barrier.However, Adobe Commerce's advantages far outweigh its drawbacks. I believe it is well worth the investment for businesses looking to expand their e-commerce capabilities. --- ### Good for Established Stores - Overall rating: 5/5 - Reviewer: Manny N. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The Adobe Commerce platform is definitely for stores that are more established and have a web developer either on staff or at their disposal to make the necessary changes and upgrades. While I'd say it's more complex than Shopify in that instance, there is a lot more functionality out of the box, whereas Shopify is very App heavy to get a certain functionality to work on your store. #### Cons If you do not have a developer at your disposal, working with this platform is probably going to be a bit of a struggle. I'd consider myself a rung above beginner within HTML/Website related things and I have to rely on our developer for things for sure. --- ### A Robust Ecommerce Content Management System - Overall rating: 5/5 - Reviewer: Emeka O. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My team used Magento to build our B2B ecommerce platform, and that helped us to get seed funding. It could have been more stressful to build the ecommerce website from scratch, but Magento eased off the stress appreciably. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Magento is a Content Management System (CMS) used for building ecommerce websites. I used Magento when I was part of a team that were building a B2B ecommerce website. Among the things I love about Magento include: 1. Ability to have multiple user accounts for one store: When I was working on the Ecommerce platform, there was a need to onboard merchants on the platform. The products to be onboarded were quite much and could have been very tedious for one person to onboard all of them. Thanks to the ability to create multiple user accounts for one store while using Magento. This helped to limit the stress. 2. Availability of themes and plugins; Magento makes use of themes and plugins for customisation. This is a beautiful feature as the theme allowed my team to make necessary changes so as to make the website as we desired. The plugin allowed us to add functionalities to the website. Among the functionalities that can be added include invoicing, delivery, etc. 3. Open source and free to use: Magento is an open source software and it is free to use. There are many free themes and plugins one can start using to build ecommerce websites of choice, though some themes and plugins are premium and need to be purchased before they can be used. #### Cons There are a few cons I observed about Magento. They include: 1. Hard to learn: It was the first time my team used Magento, and spent sleepless nights trying to understand how it works, and how to customise it. This was very stressful, and was the reason for which my team dumped it. 2. Expensive themes: Magento is not as widely used as some other ecommerce CMSs. This caused there to be fewer theme developers and also making the premium themes to be quite expensive. 3. Small community: Owing to the small user base of Magento, the community is quite small. This made it somewhat hard to get solutions online. --- ### Full-featured Modern Merchandising Program - Overall rating: 5/5 - Reviewer: Collin B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Adobe Commerce automates order, eCommerce and inventory management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adobe Commerce improves the brand of our agency through search engine optimization.Product catalog is made easy via content management and production configuration. #### Cons It was complex to customize product search and filtering but the vendor success team ventured and offered free support. --- ### Great Product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Overall a great product but support could have been improved #### Ratings breakdown - Ease of use: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Admin interface easy to useMany features availablecan include blog posts in the shopprovides multistore featuresapi and many 3rd party integrations availableGreat user community #### Cons Support is not the best - can be betterToo many middleware to use magento --- ### Easier to Interact with Customers - Overall rating: 5/5 - Reviewer: Chrisitan C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered It enabled us to provide a great customer experience and gave us the ability to manage our product catalogs efficiently. The analytics and marketing features were also very helpful in understanding our customer base and driving more sales. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked the ability to provide excellent customer service to our customers. With Adobe Commerce, we were able to quickly respond to customer inquiries and provide product information. We also enjoyed being able to customize our product catalogs to meet the needs of our customers. Additionally, with Adobe Commerce, we were able to easily analyze customer behavior and purchasing trends to better understand our customers and target them with more relevant offers. #### Cons I liked least about Adobe Commerce was that it had a steep learning curve and required a lot of time and effort to understand and use all of its features. --- ### With Magento, developer training is important - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My introduction to Magento was very bad. I was a developer that got handed a Magento website that had been built by someone who had never used Magento before. I broke many things. I fixed other things. I would find about 5 articles describing how to fix something and none of them said the same thing and sometimes none of it would work. I took an introduction to Magento course and things started making a lot more sense. Please, for the sanity of whoever builds your site, make sure they get training if they need it. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 5/5 #### Pros Magento lets you do so much right out of the box even with the free community edition. It has great product management, comprehensive discounting options, multilingual functionality and more. Customization can also be done to hook Magento into your CRM software, simplifying inventory management. Since Magento is so popular there's a good chance that if you have a problem to solve someone else has already tried, and possibly succeeded, at solving it. There is a large plugin marketplace. #### Cons Magento is a beast. You will not be able to make template or other programmatic changes to a Magento without a developer. Even then, the developer you have may struggle because the code can be complicated and confusing and online resources are often out of date or for the wrong version. If you are going to use Magento I strongly recommend that you get a developer that has worked on at least one Magento in the past. If you have the money and time to get your developer trained, Magento offers courses and I found them quite helpful. --- ### Professional and Awesome E-Commerce Platform - Overall rating: 5/5 - Reviewer: Umair B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am using Magento in my E-commerce websites and also I have used this platform for my clients. My overall experience with Magento is really awesome because this is the platform that allows me to add products on client's websites with lots of details. My all clients are really happy with the work that I have done for them using Magento. Because this platform gives really unique and professional look to the websites. It's really incredible and it has solved all the eCommerce problems which I was facing in the past. Now I have created a number of online stores using Magento. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros According to my experience, there are lots of things that I like in Magento. This platform gives you the power to create and build professional e-Commerce stores. We can add products in different categories and we can add complete details of the product. Purchasing options for the product are really fabulous and incredible because we can add different payment options. The dashboard is really easy to understand and use. This is the best open-source e-commerce platform that allows you to add beautiful and stunning themes for your website, So you can build a beautiful e-commerce website. #### Cons If you are going to install Magento on Local Server, then the method is a bit difficult. But if you are going to install on your own hosting then the process is really easy. So according to my experience, the process of Magento localhost installation should be easy for beginners. All other things about Magento are really awesome and fabulous. --- ### Scalable product, not cheap or easy to use in comparison to other e-commerce platforms - Overall rating: 4/5 - Reviewer: Michel W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Scalability, a lot of functionality and extensions #### Cons Ease of use for merchants and developers, value for money --- ### Magento – The largest community that one can have - Overall rating: 5/5 - Reviewer: Binujaya P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In short words, I wouldn’t recommend using this software. It’s has a lot of flaws which need to be fixed as fast as possible. Other software is much better than Magento. It’s not worth your time and money. It’s too expensive and provides little for that kind of money. If you can avoid using Magento that would be perfect for you or your company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like about Magento is that they have a large community. A lot of people are using Magento and they are facing the same problems as you. So they can help you out if you just reach them. One simple message should be fine. This is the main thing that I like but besides this Magento offers you some features that other software companies don’t. Like managing multiple stores or if you want you can manage just one. By managing an online store Magento offers you full control over the store and the codes and you can develop them in a way that you want. #### Cons Now what I don’t like is that for you to use Magento you need to have some previous experience in coding. It’s not easy to use, not everyone can use it. Another thing is that is costly. It’s not worth the money that you are giving because you won’t get anything in return. Magento sometimes works very slow which is not optimal if you are managing a store. Plus it doesn’t have any customer service support which means you are on your own. --- ### Magento for big expectations - Overall rating: 5/5 - Reviewer: Aris G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered We are using Magento mostly to develop vendor marketplaces, multi-store marketplaces, supplier e-shops that are serving XML and JSON feeds with thousands of products to retail stores. It's stability and power for those type of projects is amazing and never failed us or any of our customers on production. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros As a developer when using Magento for big projects I like that I can develop my extensions using Composer which I am familiar using with other projects too, making development easier and familiar. I like the One Page Checkout feature that is offered out of the box, because with other e-commerce platforms I need to install a template to convert the checkout page to 1-page checkout. Customers usually leave if the steps required to complete an order are many or hard to complete. Varnish for caching is a MUST and easy to setup on Magento, that's what I like most, because for big scale projects caching and performance is always required by default! #### Cons Magento is already secure, but I would recommend to make more security tools or strict development guidelines especially for developers, that if the community follows, it will take security of the platform to another level. This would be very useful for big scale projects and big companies that are relied on Magento to store and secure sensitive data. --- ### Customization = Best in class - Overall rating: 5/5 - Reviewer: Katie G. - Verified reviewer: Yes - Industry: Retail - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. To customize the user experience and create clear brand awareness. With premium content and an intuitive UX/UI comes increase to website conversions. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customize your heart out! Magento's base functionality has thousands of custom configurations that can be combined to create an intuitive user experience no matter how you want your site/store to function. If you're setting up an eCommerce store, this is by far the most amazing option as far as CMS is goes. Their user guides and training handouts make it easy to learn. Magento U training courses are invaluable to understanding the verbiage and concepts used across the software. (Scopes and creating any type of rule) #### Cons Extensions requires to further customize can be a bit clunky. I wish further analytics were provided based on marketing features and rules created. Also, for a CMS that provides such a seamless user experience, the admin tool is quite clicky. The return key should work to apply filters and such- instead it requires clicks to move forward and such. ## More reviews [Next reviews](https://www.softwareadvice.com/inventory-management/magento-commerce-profile/reviews/?page=2) --- Adobe Commerce Reviews, Pros and Cons - 2026 Software Advice