Orderhive is a cloud-based order management system designed for small, medium and large retailers, wholesalers and distributors.

With Orderhive, retail sellers can track their orders, inventory and shipments across all of their online sales channels as well as analyse team performance across functions and locate inventory in the warehouse. The system also provides users with real-time updates about their business via a reporting and analytics feature.

Additionally, Orderhive allows users to store customer information for future marketing use, build purchase orders, track inventory across warehouses, fulfill drop-shipping and 3PL orders, track raw materials required for products, create invoices and track payments.

The system integrates with a variety of marketplaces like Amazon, eBay, Etsy and more. Storefront integrations include Shopify, Magento and WooCommerce, and accounting platform integrations include QuickBooks and Xero. The system also integrates with a variety of payment portals and shipping carriers, allowing orders to be shipped anywhere across the globe.

Orderhive has monthly tier-based pricing based on the number of users, number of integrations and the features a seller needs within the software.



177 Reviews of Orderhive

Overall rating

4.47 / 5 stars

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Showing 1 - 20 of 177 reviews

December 2018

Attila from foliasjuci.hu

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

An easy to use app with great support

Pros

- It is a very useful and easy to use app. You can integrate a lot of external software and courier service with one click.
- Excellent Woocommerce integration
- Excellent support. All my problems are resolved within a few hours
- There are less error than TradeGecko what we used before. Order and product sync is working well.
- Barcode support

Cons

- No integration with our local courier (GLS)
- No Zapier and Inventory Planner integration
- We need more statuses for exceptions like late delivery or pre-order.

December 2018

Paul from Fashiontreat

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

The Greatest Inventory Software Out There That I Found

A very great experience! Great customer Service, Great Integrations, Always being updated and that is the most important! They are always on the move to bigger things! When a company keeps upgrading and finding more efficient ways for you than its a win!

Pros

I'm very happy that I found OrderHive! It meets my Shopify & Ebay needs very well. I tried it with Amazon aswell and it is really good too! The customer support is GREAT. Everytime I'm with their support I always get a message back and they go beyond their way aswell as skyping me and guiding me and helping me along the way. They have articles on useful information and always coming out with new added features. This is the greatest thing :)

Cons

Great

December 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Great inventory manager

Pros

Great if trying to do your own inventory as opposed to having an outside team come in. Saves a lot of third party work

Cons

Haven't really found something I dont like. The software works amazing. Keep up the great work. Maybe integration across other POS software?

October 2018

Tejas from My Vendor

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

A month in use

Its a best inventory management software I have come across. Support staff is really good. Worked with almost all of them and would say each one of them strive to solve the issue right away.

Pros

Software helps me keep track of my inventory between by website and marketplaces. Real time update of inventory is something I was looking for long time and OH had helped me to that.
Software also helps you create purchase orders, create shipments and generates few basic reports.

Cons

I didnt see any cons as such. System is pretty much nice and simple to use

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Far from perfect, but overall great value and good support

Overall best value compared to similar systems even with the many bugs.

Pros

Great features and functionality. Saves time, headache, and improves efficiency across very many supported marketplace channels. Warehouse allocation, bundling and merging (linking) SKUs are a huge plus.

Cons

Many bugs still to be worked out. Often times, inventory will go -1 and in theory this should never happen. Seems this happens with bundles. After hours of troubleshooting, we discovered the system tries to send too many commands to marketplace at once for bundled products. As a result, the marketplace does not register all commands and displays wrong quantities for bundles. I can see the commands being sent from orderhive, and the marketplace receiving all commands at once, but not all quantities updating correctly for bundles in marketplace. Possibly need a slight pause between each script command?

October 2018

Adam from A3 Sports Distribution

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

October 2018

Terrible Customer Support

Don't rely on them to run your business, it will be a mistake.

Pros

User interface is decent though it takes some time to get used to it.

Cons

The company charges for custom invoices, which worked for 2 years until they did a platform update. Custom invoices stopped working (which is core functionality in an order system) and they couldn't fix it. They spend almost two weeks trying to fix it (according to them) and no luck. The fact they couldn't fix some basic functionality is troubling none the less.

September 2018

Maud from Chatr Wireless

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Multi Channel Inventory Manager at it's best

What I LOVE about this software is their tech support By far they are the best . I have a complex setup selling on ebay, Amazon, Shopify in Both US and Canada. It was a nightmare to get my inventory all into one place but the Orderhive team were great and assisted every step of the way.

Pros

It integrated with multiple sales channel and also support multi currency.
Ease of Usage
Interface is easy to understand and straight forward.

Cons

There is no con, any issue you have reach out to their chat support and they will find the issue and fix you right away

September 2018

Wendy from Fashion the Sosh A Way

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Great Software

I have had many questions and customer support has been very quick to respond and extremely helpful.

Pros

I have been trying to find a software that will sync with Quickbooks Online and has the capability to create barcode labels for inventory.

Cons

Would like to be able to edit the format of the barcode.

September 2018

Bulent from Dominexsus Limited

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

OrderHive

If you have this software you won't need anything else; it will cover all the things you need to run your online or retail business

Pros

They have features for almost everything you need for running online marketplaces. The customer support is brilliant and OrderHive is great for small or large businesses. It is user friendly and easy to use.

Cons

They recently updated to a new version which works great but some of the features are taking time to migrate which is only to avoid them affecting current users

September 2018

Susan from Spiral Dance Glass

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Great Customer Service!

Pros

The inventory integration is awesome. I sell on Ebay & Etsy and it makes life so much easier and you can't beat the price! Customer service is outstanding. With anything there is a learning curve but Orderhive reps answer my questions quickly and give great tutorials.

Cons

I'm pretty happy with Orderhive and don't really have any issues

September 2018

Amanda from Healthy Hemp

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Overall - good stuff, some bugs need worked out - but generally meets all my needs

This allows me to sync 3 WooCommerce sites and ShipStation. I love that it's generally a one stop shop for reports and product ordering. While it's been a bumpy ride these past few weeks during the transition - its going much better now and I believe it will continue to get better as time goes on.

Pros

- Customization of colors, templates, email responses.
- Generally quick response time on chat - until recent when they switched from 1.0 to 2.0. I assume they are busy with that transition, so hopefully they will gain some more time in the future to get back to their quicker response I was used to in 1.0.
Generally able to solve all my needs within a few days when issues come up

Cons

- Glitches still, I clear my cache pretty regularly, but nothing I generally can't work around
- 2.0 at first was so bad compared to 1.0, but finally 2.0 is catching up.
- Wish there were more tutorials, but I resorted to making my own.

September 2018

GRechard from TTTronics.com LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Love this software!

The software is comprehensive and great if your are running a small , medium inventory based business. It covers all the key functions needed at a great price. Inventory management, warehouse management, purchase orders management, integration with key software's and more. The support team amazing. I will definitely recommend using this software! www.tttronics.com.

Pros

The software is comprehensive and great if your are running a small , medium inventory based business. It covers all the key functions needed at a great price. Inventory management, warehouse management, purchase orders management, integration with key software's and more. The support team amazing. I will definitely recommend using this software! www.tttronics.com.

Cons

I love the features included in the software for the price! Unbeatable!

August 2018

Julie from Wicky's Warehouse

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Orderhive

Is a great starter program for people with not much on-line selling experience.

Pros

Pretty easy to use - it also lets you have multiple E-commerce platforms in one location, as well as being able to ship and keep track of all your inventory in one location.

Cons

No big problems, just learning how to fill out the fields correctly in order for the platforms to sync.

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

July 2018

Good Tool for Order Management

Pros

I've used order hive in my previous company. It is a basic tool for order management. there could be more functionalities like competition has.

Cons

The tool lacks many advanced features on inventory part etc. But overall it is good. Not any big con.

July 2018

Eliza from Plants in a Box

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Great customer support and a simple product that does what it needs to do

Pros

It is a simple product that makes tracking inventory easy. Customer support has been fantastic and they have been open to developing certain elements that we have requested

Cons

Sometimes there are issues and inconsistencies with the syncing from our store to orderhive which throws the stock levels out

July 2018

Regina from Freelancer

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

There are a few issues experienced in the software but Reshma was able to help me with it.

Pros

Not sure yet as I am only in the process of learning the software and it's features. But I like the interface as of now

Cons

It loads slow and some changes we did are not saved. We have to redo them all which took extra effort.

July 2018

Brian from GSC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Superb Customer Service and a Great Online Inventory Management System

Pros

Superb Customer Service provided by Support team at Orderhive. By itself, Orderhive is a great online inventory management system which allows for automation of inventory tracking. What stood out was the excellent support by Orderhive support staff.

Cons

RFID linkage is not available, but it will have to be the next step in advancing Orderhive to allow for even more automation in the tracking.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Great New order management App with superb potential

A streamlined order management and processing system so we can efficiently get orders out the door. Stock management to allow us to keep stock levels correct in our warehouse and if we used accross multiple channels i.e. ebay amazon and our own website.

Pros

Very cost effective app that has great integration with Bigcommerce to allow us to efficienty mange stock and process our orders.
Currently running to versions V1 and V2 the simplicity and ease of use of V2 is great (currently in Beta) but still, V1 gives you all the daily features you need, like editing orders shipping and stock management.
Support is amazing. Allways on hand through the chat interface, they are very responsive even in the middle of the night.
Very welcoming to ideas and suggestions for improvements to the system and are lightning fast at adding new features.

Cons

Having gotten used to our previous system they do need some automation to reduce button clicks.

On the cards for development but still not available are Rules system for automating selecting shipping methods.

Really need a template system to allow creation of our own packing slip/delivery notes and invoices.

Would love a template system for emails being sent to customers

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Great inventory management software

Pros

Feature rich and a very simplified user interface, yet packs alot of advance functions. Able to pull customized reports and check inventory logs to a great detail. Orderhive also provides very good and attentive customer support.

Cons

Being a cloud based app, sometimes it lags when inputting large amounts of data. Also, syncing between different programmes using APIs may have delays, something e-commerce business with sensitive inventory controls might face issues with.

June 2018

Jenna from GoldSilver Central Pte Ltd

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Good functionalities but had to learn how to navigate around in the first place

convenience, as it can be integrated with my Xero and Woocommerce. However, cancelled orders through woo commerce can't be reflected on Orderhive.

Pros

A lot of features and functionalities. Easy to integrate with other software as well.
Stock manual log was convenient and easy to trace, data updates like google sheets as well.
Reporting is also straightforward.

Cons

To change the stock count, i can't go into the menu log and change then hop on to the next product. I had to constantly go back to the main inventory page to click on the next inventory which is cumbersome.