Complete control over inventory.

Highly configurable without the need to do much customization to the core software product. Using advanced configuration, you can have the system function very efficiently. That being said, the system will only perform as well as the user that is using it.

Difficult for a novice user to navigate. If you are very computer proficient, you can pick up on the system fairly quickly. If your a technophobe, you will be dizzy trying to figure out how the system works in consideration all the configuration options.

It has been difficult to implement / transition from our previous system while trying to stay in business. If you have the ability to shut down your operation for a couple of weeks, then it would be much easier.

Flexibility / configuration - software can support many different business models / workflows

Zero documentation. There is no user guide. There is no administrative guide. There is no integration documentation. If there is a question, you need to engage QSSI, wait for a response, and then pay an invoice for support time. There isn't even a help system. The integration documentation we were provided with was years out of date, and not accurate. It is also based on flat file integration when we are using web services. Also, annual maintenance fees are very high (25% of the purchase price every year). Would be a little more tolerable if we didn't also receive an invoice every time we made a phone call to ask a question (almost always because there is no system documentation)

There is a very short training curve with this software. Very easy to use.

The reporting features are poor requiring the use of 3rd party reporting tools.

Organization is paramount in our business. Each item in inventory is very expensive IE transmissions and automotive electronics. Without a solid WMS we could not be successful.

Software is very robust and limitless in its capabilities . As a tier one supplier to the automotive group FCA Chrysler and Delphi respectively we have to be up 100 percent of the time. We have this system deployed in all of our warehouses and our inventory audits are always balanced with physical counts from the assembly plants.

Its takes a little while to really understand all the different capabilities Powerhouse has. However, once learned you can say with confidence to your customer , Yes we can do that.

Great dependable software that run our business 24 7. Helps us to get product out the door reliably and timely.

Very flexible, they can always tweak the system to handle our needs and adapt to new hardware and operational changes.

constant maintenance of database, updates, and some bugs from time to time.

Long time customer, we are 10 times the size we were 10 years ago and Powerhouse managed to keep pace with automation interfaces and whatever else we needed to grow. That along with the ability to speak directly to a developer is gold.

Solid, tested, working software with great support. Innovation comes naturally to the highly skilled developers

Relies on a third party VIC's EDI component

It very well thought out and put together to properly manage and monitor your 3PL operations

It could be a little more flexible on the client setup customizations

PowerHouse provides exceptional functionality and has improved our warehouse operations better than we could have hoped for.

Has everything I need

None really