All Point of Rental Software Reviews

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Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2019

Equipment Rental Store Owner

Point of Rental is the central hub for our business, and is where we do nearly 100% of our day-to-day tasks. There is no better dedicated product on the market for a rental business, but be aware that not all of the additional features are worth the price of admission.

PROS

Point of Rental is basically handling every facet of a rental business, from time clock to inventory to depreciation to reservations and missed rental tracking.

CONS

The software has clearly been added to and modified over time, and the UI is uneven and inconsistent in many places. Many of the modules have only very basic functionality or are overly complicated to use.

Vendor Response

We're glad you're continuing to enjoy the software - we feel that one of the advantages to having so many additional features is that it allows you to only add the features that will be worth it for your business (with thousands of businesses using the software, there are going to be a lot of differing requirements). That said, if you have recommendations for improvements in any modules, you can either submit them via uInnovate (link found in your software) or contact us directly at support@pointofrental.com and we'll see what we can do! Thanks for being a part of the Point of Rental family and for providing solid feedback!

Replied March 2019

Brady

Events Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Point of Rental Essentials is essential to our business

Implementing Point of Rental Essentials years ago as our rental software transformed our business like no other software or system. It is a critical part of our business operations and will be for the foreseeable future.

PROS

Being able to quickly create quotes in Essentials, adding the items and services the customer requests, and moving that contract through the reservation, order, and receiving stages, is critical to our business.Creating kits of items like tents, audio-visual gear for specific types of jobs, and items that must go together, like an oven and a propane tank, is efficient and effective.

CONS

There are limitations in the payment processing and connecting that to our accounting that make it necessary for us to use work-arounds.Creating and working with customers who all work for the same company also doesn't work very effectively, making it so we go ahead and create many customers for the same company and just try to remember to make all the settings the same.

Reason for choosing Point of Rental Software

The price and feature set were matched to our needs.

Vendor Response

Thanks, Brady! We're glad you're enjoying Essentials. Can you reach out and let us know what exactly you're having to create workarounds for? I'll send that info to our product team - we're always trying to make everything work as efficiently as possible. -Brian

Replied May 2023

David

Construction, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed May 2018

This software is massively over priced and is not cut out for fence rentals.

There were no benefits whatsoever

PROS

The only positive of this system was the dispatch integration. This was a good system that functioned well with routing our trucks for their daily installations.

CONS

Way overpriced. If you are having reservations about the cost of this listen to your gut. System looks archaic. The architecture looks like software from the 1990's. The estimating process is slow and cumbersome. You are forced to enter a complete order by using a series of tabs instead of simply entering everything on one screen as in modern software. There are many quirks that slow you down as well as password and user ID issues, printing issues, etc. POR allows you to access the software in test mode before you purchase which we did. The problem is when you access in test mode you have no clue what you are looking at and you have no guidance from POR until you cut a check. A VERY LARGE CHECK. The on site training provided was done by a very knowledgeable guy but it was not enough to get us up and running with confidence. The biggest disappointment is that our company feels deceived. We were told that this would integrate with Quickbooks which it barely does. It will only tell quick books a lump sum of sales per day, nothing else. Our quick books really became useless to us. Our company was also told that there were other fence rental companies that used their product and that we'd be able to contact them to hear about their experience with POR. After making several requests for this info it was never provided. We assume that POR was lying about this.

Vendor Response

David, I apologize for taking so long to respond; I just got the email notification for this review from Capterra a little while ago. We're sorry to hear you feel that way. When Tina posted her review, our support team sent emails to try to explain how to fix the issues she was having; since we didn't get a response and you're citing some of the same issues, perhaps those messages didn't get through? We're committed to fixing the issues in the relationship between POR and Driven Fence as quickly as possible. One of our managers will be calling you this afternoon to try to help you get the most out of your software, advise on some best practices, and hopefully address your grievances.

Replied May 2018

Cody

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed May 2023

Good software, still buggy

The software has benefited our company greatly. I have no experience with other rental programs so I do not have a reference, but I have been satisfied with POR.

PROS

I like the ability to find items that are not always easily found. I like that there are multiple ways to do things so there is a lot of flexibility.

CONS

There are some big bugs that affect business. Credit card processing, which may not be POR's fault gets messed up constantly which doesn't allow to close for end of day. The support team is always hard to connect to. They are usually very helpful when you do finally connect, but connecting is the challenge. There are several bugs that don't let the correct buttons show up. There are more steps on Elite than on Expert to do the same things. It constantly disconnects from something and has to reconnect. Screens will bounce back and forth from foreground to background. There are plenty more things wrong I cannot think of.

Vendor Response

Hey Cody, we're glad the software is benefiting your company and that overall you're satisfied. If you'd like to detail some of those other frustrations, you can email me and I'll have someone reach out to you - we definitely don't want you to have that kind of experience using the software. -Brian

Replied May 2023

Becky

Machinery, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Great Operating System

PROS

The many features of POR keep everything at your fingertips which is very useful in a busy rental equipment company.

CONS

I wish there was a class specifically for building reports. I have yet to figure out how to do this. I have been to two of the yearly conventions in hopes of this.

Reasons for switching to Point of Rental Software

Rentmaster did not suit our growing needs.

Vendor Response

Hi Becky! We're glad you find the software beneficial! I've forwarded your comment on a class about building reports to our L&D team and our IC class-building committee; I know there are a lot of different requests for content, but hopefully you'll see something soon! -Brian

Replied May 2023

Pamela

Events Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2023

Point of Rental - the biggest gamechanger in our companies history!

We used to use several different, non-integrated, software products to get our quoting, bookings and invoicing done. Switching to POR where all the features we needed were integrated improved our office and shop efficiency to an extent that we didn't foresee.

PROS

The ability to program and manage dynamic packages for our tent inventory was huge for us! The support we've received over the decade of being with POR has been excellent overall. Investing in this software really was a turning point in our companies growth and is something I wished we had done sooner.

CONS

We do not appreciate the current subscription model of the software. When we initially joined we were able to purchase our user licenses or modules, now for additional users or modules we are leased them.

Reason for choosing Point of Rental Software

We initially looked into POR because of positive peer reviews when we asked what software they were using.

Vendor Response

Pamela, thanks for the review - we're glad the software's working for you and helping your business grow!

Replied June 2023

Scott

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed May 2023

Long time user

Just dealing with the software that I own, it's great. I've used the software for 25 years so I know how to use it. Only time I need to call support is usually over credit card problems which they must deal with. If I was a user who needed support, it would be a hassle.

PROS

Ease of use. Once you learn how the software works, it's easy to teach others.

CONS

The customer support over the years has took a downward spiral. Only a few years ago, your call was answered and dealt with immediately, now your issued a ticket and most of the time called back, sometimes days after your call. Took over 2 months to get a price on an upgrade that's a ridiculous price.

Vendor Response

Scott, we're glad the software's still working well for you and that you're finding it so easy to use and train on! We agree that two months is definitely too long to be waiting for an answer on something as simple as a price. If you ever feel like it's taking too long to get a response, just email us or message us on FB and we'll help escalate or at least let you know what's happening. -Brian

Replied May 2023

Marlene

Events Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Best customer service help!!

Point of Rental system offers so many strategic factors. The more you learn the program the better to help strategize the growth of your business. To be able to view by category our largest rental items, items worth replacing or let ones go. To monitor day to day the sales, the losses, the client’s comments has helped us know the direction we want to grow our business.

PROS

We are so grateful for the help being just a phone call away when we come across an unusual situation with our rental order or we make a mistake and they spend the time to fix it for us. Best customer service help desk I’ve ever experienced!

CONS

It takes a while to understand and learn all the layers but with patience and help desk it can be learned.

Vendor Response

Marlene, thanks for all the kind words! We're excited about our partnership as well and to keep working with you in the future! -Brian

Replied June 2023

Bryan

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Great Program

Overall I like using POR daily. From rentals to purchse orders and account management, all of it is easy to use.

PROS

Ease of use is amazing. I've been in the rental industry for 19 years and have used multiple rental programs and Point of Rental is by far the most efficient and easiest to use.

CONS

I would like an option for equipment to go into a "hold" stage after it is returned instead of goig straight to green for available. This would help with reservations and fleet management.

Vendor Response

Hi Bryan! We're glad you love the software. I'm pretty sure there's a way to put equipment in a hold stage when it's returned - you might want to email support for instructions on how to do that (I've just been told that people do it in their businesses). -Brian

Replied June 2023

Walter

Verified reviewer

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

Point-of-Rental_Review

PROS

Point of Rental will answer the phone anytime of the day or night with their own employees to help with any problems that you might have. Not only are there a million reports we can run but the system is also very easy to use and train people to use.

CONS

if we want to add functions to the system to taylor them to our needs it is hard to get that done.

Vendor Response

Hi Walter! Thanks for the kind words! We're glad you're enjoying the system and of course we'd love to make all the changes customers request - but when you have more than 5,000 customers, you get a lot of requests for tailored features. =) Are you using uInnovate to suggest ideas so your fellow rental experts can vote on them? That's the easiest way for us to see which customizations should be a priority so we can keep making the best, most beneficial possible software for everyone. Thanks again for being a part of the Point of Rental family and we look forward to working with you to help you and Taylor Rental be as successful as possible. =)

Replied March 2019

Alina

Construction, 11-50 employees

Used less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed December 2020

It did not work for us

It was really not great. we work with many companies. There is a bit of give and take in each business relationship. With Point of Rental there were many promises and no quality follow-up. The process took many times longer, in the end, the software was not workable for us, the money was taken and not refunded. Their contract in fine lines guarantees that so please read carefully all fine print.

PROS

Point of Rental Software was presented to us as a Caddilac of rental software. It has many features and it seemed as it was capable of meeting and exceeding our needs.

CONS

The promises made during the steps leading to signing the contract and then implementing the software for us were not. The communications with us were sparse and low quality, not prepared. The structure of the whole process was to get to scheduling the training at which point it was obvious that the software does NOT work for us but several thousands of dollars were paid but not refunded.

Reason for choosing Point of Rental Software

Point of Rental seem to offer more features.

Reasons for switching to Point of Rental Software

Sirius software was a capable program but quite involved with its own poblems.

Vendor Response

Hey Alina, I'm sorry to hear you felt that way! I was just notified of this review today, and anything I say will be utterly inadequate as a response by this point. I've been told you've already had conversations with members of our sales team, but I'm reaching out to you via email to try to figure out where everything seemed to go wrong from your perspective - we're updating our implementation processes and I want to ensure that we don't run into the same situation with anyone else. -Brian

Replied February 2021

Wendy

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Best rental software out there

We have been using POR since 1998. Earl came out to set us up and we knew then that this was the best decision for our company. They always make you feel like you are part of their large family. I have had things come up (not necessarily with the software) and would call the support line for help and they are on it. If they don't have an immediate answer, you can know they are working on it immediately to help solve your problem. Great company to work with.

PROS

My first pro is the STAFF - always helpful and never make you feel like you are asking a dumb questions. Second, I love how that the software is user friendly. Third, the software has so much to offer. So whether you are a big firm or a very small firm like myself this software is a must.

CONS

I wish they were a little closer so I could go to conferences and training that they hold. Not that this is there fault - but it is the only Con I can come up with.

Vendor Response

Thanks for the kind words, Wendy! Sorry about the location issue - we'd love to have you down for the International Conference. (If you register early then you can save enough on registration that it'll cover some of the travel costs! =D) We appreciate having you and Murray's Tool Rental as part of the Point of Rental family, too. =)

Replied March 2019

Kara

Events Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Easy to use; incredible customer support

PROS

Point of Rental is constantly seeking feedback and taking ideas on areas to improve which they take very seriously. It has been very rewarding seeing small tweaks made that can really make a difference on the daily for out team and the users. I am in this software every single work day for most of the day and it is extremely easy to navigate as well as train new employees on its use. We particularly love being able to call in and get remote help on questions that are difficult to explain or navigate verbally.

CONS

Every now and then we run into issues where our emails sent out send out blank or as a partial message to the client. We also run into malfunctions or error messages occasionally, but those are usually resolved quickly by running a quick update. Overall, we are very satisfied with this product.

Vendor Response

Thanks for the kind words, Kara! We're glad you're enjoying the software and to have you as part of the Point of Rental family!

Replied March 2019

Greg

Logistics and Supply Chain, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Best software we have used.

The ease of new employees learning of the software is a great bonus, and the level of detail and constant improvement provided is great. Our old system was hard to learn on and did not provide same level of reporting as point of rental does.

PROS

Easy to use, very helpful staff and the level of detail within the product is what we like most. I love that they listen to their users and provide updates based on that feedback.

CONS

Reporting options can be challenging to learn, but usually there are multiple ways to get to same report, just takes some time to figure it out.

Vendor Response

Thanks, Greg! We're glad you're enjoying your Point of Rental experience. You might also be happy to learn about our recent addition to NetHelp, Report Finder. It catalogs all of our reports with an explanation of what each report is and where you can find it. All you have to do is search for what you want to know and Report Finder will find all the relevant reports. =)

Replied November 2018

Bradley

Events Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Great product with multi functionality.

Overall, we are very pleased with the product and have recommended it to several other businesses who now use it as well.

PROS

The product is easy to use and it was easy to integrate with our business model.

CONS

Some of the accounting features can be confusing at times.

Reason for choosing Point of Rental Software

We liked the functionality of the product and how it would integrate into our business.

Reasons for switching to Point of Rental Software

Total Rental was outdated and had almost no support or functionality.

Vendor Response

Bradley, thanks for the review - we're glad our software's been easy to use and that it works well with what you're doing! Happy renting, -Brian

Replied May 2023

Sonal

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2023

Overall product

Overall it's good but For rental side it's bit complicated

PROS

Sales and Inventory Management is easy to manage

CONS

Rental side to invoice is Little complicated

Vendor Response

Hey Sonal, thanks for the review! We're glad the sales and management side of things is easy to handle, but we really feel like the rental side of the software is where we excel, normally. Would you mind emailing me with some of the specific complexities you're facing? I'll let our team know and hopefully, we can get some better training/tutorials out there and/or adjust the process to make it a little easier. -Brian

Replied June 2023

Danielle

Retail, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2023

Point of Rental

Always learning

PROS

The ease of the ability to edit and change item details, customer details, orders, etc.

CONS

When the credit batch does not match at end of day and some of the accounting options. Sometimes it gets stuck on a customer when the ID matches another user in the system. How it doesnt always recognize an existing customer when we import an online quote.

Vendor Response

Hey Danielle, we're glad you're enjoying your software and its ease of use. Can you email me about your specific challenges and I'll get some answers from support for you (I only get a first name/last initial from Capterra and there are a surprising number of Danielle Ps using our software.) =) -Brian

Replied June 2023

Robert

Machinery, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Great customer support

Great customer service for myself when I have issues. I have had to call a couple of times.It was some on my end that I did not input properly.

PROS

Program is easy to use after a short time of being exposed to it.Easy to navigate.

CONS

Only thing I do not like, is having to input first log in after it goes to “sleep “,

Vendor Response

Hey Robert! Thanks for the review - we're glad you're finding the software easy to use and that we've been able to help you whenever you need it. Happy renting, -Brian

Replied May 2023

Loreal

Events Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2023

Easy software to use. I love that it keeps everything on file

Good. No problems

PROS

the smooth process of doing inventory, and how easy it is to go through accounts.

CONS

I wish there was an easy way to break down certain items for when I bonus my team based on products

Reason for choosing Point of Rental Software

It is the easiest software to use and it does everything that we need

Vendor Response

Loreal, thanks for the review! We're glad you're finding Point of Rental easy to use and that it's able to take care of your needs. Happy renting! -Brian

Replied May 2023

Bud

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Just my opinion!

Overall, this is a good program, easy to use, easy to learn and quite accurate where accuracy is needed.

PROS

I like the ease of use. Easy to train people to use. Really like the support when it's needed.

CONS

In inventory and some other features, it would be nice to be able to customize the screens a bit more for managability.

Vendor Response

Thanks for the review, Bud! We're glad you're enjoying the software. =) -Brian

Replied June 2023

John

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed May 2023

Rental Supply - POR

PROS

To be able to edit contracts in real time.

CONS

Customer service needs to improve. The last couple of years, customer service has been difficult to reach to get issues resolved in timely manner.

Vendor Response

Hey John, we're glad you're generally enjoying the software; we're working daily on enhancing the service experience. We look forward to getting it back to your standards. -Brian

Replied May 2023

Bret

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed June 2023

very versatile, logical roadmaps

PROS

inventory management simplified. multiple avenues of approach to retrieve data

CONS

difficult to see examples of reports to decide which one to use

Vendor Response

Hey Bret, thanks for the review! We're glad you're enjoying the software. I'll let the team know we could be doing a better job of making reports a bit clearer before you run 'em. =) -Brian

Replied June 2023

Anthony

Construction, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

Point of Rental - the future of hire software

It has been great, it has really allowed us to track all of our equipment and ensure we are billing our customers correctly, whilst managing a P&L & customer pipeline.

PROS

Very easy to use, and if there are any problems, the customer support team are always on hand to assist.

CONS

Would be good if this was a cloud based system.

Reason for choosing Point of Rental Software

Not just the product, but the overall offering and service backup played a big part in choosing point of rental.

Vendor Response

Anthony, thanks for the review! We do have cloud-based options if that's something that's important to you. Just send me an email and I'll get you to someone that can let you know what that would look like for you. -Brian

Replied May 2023

Ellen

Events Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed September 2023

I won't tell you anything I haven't already told them...

Great time savings found through implementing Webpay & ESign. I would 100% recommend both.

PROS

Most of it works most of the time. There are many features which we'd like to use in a slightly different way but are frequently told that it can't do that. We've found a lot of value in paying to customize reports to meet our specific needs.

CONS

Getting anyone from support on the phone that can actually solve a problem is frustratingly tedious; they're all very nice, just not all helpful in a real way. Once you connect with someone who can solve an issue, they rock. We aren't impressed every time a human hears a suggestion/feedback and tells us to go add it to the peer voting system, generally that's why I'm communicating my needs/desires, not to go do it again or elsewhere. The sales team dropped so many balls on our account in the last year that I had to demand a new sales rep, who, due to all factors, delivered the information I was requesting a full three months later, eight months after I originally requested it.

Vendor Response

Hey Ellen, thanks for leaving a review and we're glad that you're enjoying the software in general! I totally understand the frustration of feeling like you're being sent somewhere else when you have a suggestion, but let me offer the "why" so hopefully it's a bit less frustrating: uInnovate helps us manage requests from tens of thousands of Point of Rental users, see which are most desired and impactful, and prioritize solutions to implement. With dozens of developers and dozens of support agents, you can imagine the potential for miscommunication if we handled these requests internally. As a bonus for you, when you use uInnovate, you can see what others have suggested and (hopefully) that your request is already being worked on. =) We're also adding training for our first responders so they can address more issues immediately, preventing the need to wait for an expert; expertise takes time to develop, however. We look forward to continuing to work with you and hope to constantly improve your experience! -Brian

Replied September 2023

Richard

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2023

Equipment Service Manager USER

Once i finally understood the methods of POR and really learned how to use it, i found that POR is actually quite helpful. i no longer need pen and paper and use my cell phone for notes. POR has made my life easy at work. and when i have a little trouble with the system and or have questions, then the calling POR help desk has never let me down.

PROS

1. easy way to view equipment from multiple stores all at once2. easy way to track hard down equipment by setting up priorities3. PO/invoice management is a breeze4. mobile workforce is an absolute game changer in our industry. we are able to capture more income from customers using this feature to our advantage.5. the separation of hard down equipment vs just simple check in equipment is excellent.

CONS

1. dispatching and routing needs a major update. if you are needing a easy way to automatically add or building a recurring route for the day and or week then this feature is NOT for you. 2. adding items into a multi-store POR system and itemizing by part numbers is a chore.

Reasons for switching to Point of Rental Software

owner wanted to switch i guess

Vendor Response

Hey Richard! We're glad you're getting a lot of value out of the software. Dispatching and routing should be fairly easy to set up for recurring routes, but we'd recommend y'all reaching out to our consulting or training teams; they would be able to work with you to examine your current processes and how to accomplish it within POR. You can contact them here: pointofrental.com/consulting. I hope that helps! -Brian

Replied June 2023

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