While using RF-SMART I am able to save money not having to buy paper for every process- they customized a function that allows me to properly send inventory back & forth to my embroidery department without fear that it will be misplaced. I have grown as a manager working side by side with RF-SMART on some things as well. I could go on & on about how many things are easier for my day to day because of the WMS but just know my overall experience with RF-SMART has been very productive & pleasant. I am excited to see what they do next!

RF-SMART is a very simple product to use & most importantly it is simple & quick to teach! I really enjoy using it in my warehouse compared to the when I was using all paper- being paperless is very important so that is a huge plus. Best of all RF-SMART has incredible customer service, they are always there for us when we need them & they find the solutions!

It is hard to remember that RF-SMART & NetSuite are not in complete sync- other than that it is wonderful.

Great experience, the implementation and support teams have been extremely helpful and easy to work with. As we continue to run into more things we want to look into/implement or questions we have we have great conversations with RF-Smart to find a process that will work for Mann Lake. The team also challenges us to think through our process and try something a different way to make it easier in the system.

Real time visibility, easy of use for new users to jump in a quickly know how to pick an order. Replenishment reporting

Looking to continue to work with the RF-Smart team on enhancing manufacturing capabilities in real time and streamline some processes in the picking steps to make some more of it automated/faster

The renewals have been like pulling teeth. I hate that RF-SMART went from being such a nice company with good leadership to having sharks circling your account looking to squeeze every penny from the relationship. We should be left alone and just given updates and be more self-service. Their reps (which appear to be paid handsomely) probably could have their roles removed and the savings enjoyed by not having them involved could lend themselves to a more pleasant and fair experience. Why waste money on someone that is going to frustrate your customers?

We like their mobile UI and even their packstations are nice. Their support team is friendly too.

Arrogance of renewal reps. They tried to claim that the agreement we had needed to be scrapped in favor of either a 24% increase for the exact same package we had for 4 years *or* a 44% increase to enjoy an update that should have been provided years ago and at no charge.

Very good

The ease of use and the steps taken to insure all order are picked correctly and making sure product is received and stocked correctly.

No comment. Very good experience. Thank you.

Overall we have had a very pleasant experience

Ease of use. The barcode scanning made our inventory control way easier

Some simple features were not native to the product