# RockSolid MAX Software Reviews, Demo & Pricing - 2026 > Review of RockSolid MAX Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/inventory-management/rocksolid-max-profile --- [Home](https://www.softwareadvice.com/) / [Accounting Software](https://www.softwareadvice.com/accounting/) / RockSolid MAX Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/inventory-management/rocksolid-max-profile/reviews/) # RockSolid MAX 2026: Benefits, Features & Pricing Wondering if RockSolid MAX is right for your organization? Our Accounting Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview RockSolid MAX 3.9 [(40)](https://www.softwareadvice.com/inventory-management/rocksolid-max-profile/reviews/) Pricing Pricing available upon request ### About RockSolid MAX RockSolid MAX is a cutting-edge software platform designed to revolutionize the way hardware store and home center businesses operate. With its comprehensive suite of features, RockSolid MAX offers a streamlined and efficient solution for managing all aspects of your business, from inventory and purchasing to sales and customer relationship management. Core Features and Benefits • Point of Sale: With seamless catalog access, you can process customer transactions and special orders quickly and effectively, creating a positive sales experience. • Inventory Management: Track and manage your entire inventory with precision. Get real-time visibility into stock levels and reduce human error. • Purchasing: Streamline your purchasing process with automated purchase orders, vendor management, and painless special orders. • Reporting and Analytics: Gain valuable insights into your business performance with customizable reports and dashboards. Track key metrics such as sales trends, inventory turnover, and customer satisfaction. • EDI Integrations: Electronic Data Interchange (EDI), allows you to place orders electronically, securely, and reliably with many industry wholesalers and co-ops... , increasing productivity and reducing costly errors. • Analytics & Reporting: Stay informed on day-to-day operations and make decisions based on data instead of gut instinct with an extensive library of predefined reports, views, and analytic graphical reporting. Why Choose Rocksolid MAX? • Industry Expertise: Our team of experts has deep knowledge of the Building Supply industry, ensuring it meets your specific business needs. • Proven Technology: Built on a robust and reliable platform, it provides you with a stable and secure solution. • Intuitive & Easy to Use: Train new and existing employees with ease. All transactions are linked in the system, so staff can stop digging through filing cabinets to quickly respond to inquiries and be more productive. • Excellent Customer Support: Our dedicated support team is available to assist you with any questions or issues you may encounter. RockSolid MAX is more than just software; we’re a strategic vendor that can help your business thrive. By leveraging the power of technology, we can streamline your operations, improve efficiency, and drive growth. Wondering if RockSolid MAX is right for your organization? Our Accounting Software selection experts can help you in 15 minutes or less. ## RockSolid MAX User Interface ## Popular RockSolid MAX Alternatives Main Product RockSolid MAX 3.9 [(40)](https://www.softwareadvice.com/inventory-management/rocksolid-max-profile/reviews/) Ratings Breakdown - 3.66Ease of use - 3.90Value for money - 3.80Customer support - 3.66Functionality Pricing Available upon request Get Price Alternative Product [Clover](https://www.softwareadvice.com/retail/clover-profile/) 3.8 [(575)](https://www.softwareadvice.com/retail/clover-profile/reviews/) Ratings Breakdown - 4.01Ease of use - 3.42Value for money - 3.24Customer support - 3.78Functionality Pricing Available upon request Get Price Alternative Product [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) 4.2 [(552)](https://www.softwareadvice.com/retail/toast-pos-profile/reviews/) Ratings Breakdown - 4.23Ease of use - 3.84Value for money - 3.69Customer support - 4.12Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) 3.8 [(720)](https://www.softwareadvice.com/retail/epos-now-profile/reviews/) Ratings Breakdown - 3.84Ease of use - 3.61Value for money - 3.62Customer support - 3.75Functionality Pricing Starting at $349.00 one time Get Price Alternative Product [Rain POS](https://www.softwareadvice.com/retail/rainpos-profile/) 4.1 [(134)](https://www.softwareadvice.com/retail/rainpos-profile/reviews/) Ratings Breakdown - 4.16Ease of use - 4.02Value for money - 4.11Customer support - 3.89Functionality Pricing Available upon request Get Price Alternative Product [AmberPOS](https://www.softwareadvice.com/retail/pacific-amber-technologies-amberpos-profile/) 4.1 [(51)](https://www.softwareadvice.com/retail/pacific-amber-technologies-amberpos-profile/reviews/) Ratings Breakdown - 4.06Ease of use - 4.08Value for money - 4.04Customer support - 4.22Functionality Pricing Available upon request Get Price ## RockSolid MAX Pricing and Plans Starting price: $3,000.00 Free Trial Free Version Basic $3,000.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## RockSolid MAX Features - Popular features found in Accounting Billing & Invoicing Budgeting/Forecasting Expense Tracking Fund Accounting Income & Balance Sheet Multi-Currency Payroll Management Project Accounting Purchase Order Management Tax Management - More features of RockSolid MAX Access Controls/Permissions Accounting Accounting Integration Accounts Receivable ACH Payment Processing Activity Dashboard Activity Tracking Ad hoc Query Ad hoc Reporting Aging Tracking Alerts/Notifications API Approval Process Control Archiving & Retention Audit Management Audit Trail Barcode Recognition Barcode/Ticket Scanning Barcoding/RFID Cash Flow Management Cash Management Client Portal Commission Management Contact Database Content Management Cost Tracking Credit Card Processing Customer Accounts Customer Database Customer History Customer Profiles Customer Segmentation Customer Statements Customizable Branding Customizable Dashboard Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Connectors Data Extraction Data Import/Export Data Mapping Data Security Data Synchronization Data Visualization Discount Management Document Automation Document Capture Document Classification Document Generation Document Management Document Review Document Storage eCommerce Management Electronic Payments Electronic Signature Email Management Employee Management File Recovery File Sharing Financial Reporting Forecasting Gift Card Management Inventory Auditing Inventory Control Inventory Management Inventory Optimization Inventory Replenishment Inventory Tracking Invoice Management Invoice Processing Key Performance Indicators Kitting Layaway Management Loyalty Cards Loyalty Program Manufacturing Inventory Management Member Portal Membership Management Mobile Access Multi-Channel Management Multi-Location Offline Access Ordering Automation Order Management Partial Payments Payment Collection Payment Processing Performance Metrics Point of Sale (POS) Price/Margin Management Pricing Management Product Catalog Product Identification Profitability Analysis Profit/Loss Statement Promotions Management Publishing/Sharing Quotes/Estimates Real-Time Analytics Real-Time Data Real-Time Reporting Real-Time Updates Receipt Management Receivables Ledger Reorder Management Reporting/Analytics Reporting & Statistics Retail Inventory Management Retail Management Retail POS Returns Management Returns Tracking Rewards Management Sales Order Management Sales Reports Sales Tax Management Sales Trend Analysis Scheduled/Automated Reports Scorecards Search/Filter Self Service Data Preparation Status Tracking Stock Management Strategic Planning Supplier Management Third-Party Integrations Transaction History Trend Analysis Trend/Problem Indicators Vendor Managed Inventory Visual Analytics Warehouse Management ## RockSolid MAX User Reviews Overall Rating 3.9 Ratings Breakdown 5 50% 4 25% 3 5% 2 0% 1 20% Secondary Ratings Ease of Use 3.7 Value for money 3.9 Customer support 3.8 Functionality 3.7 NS Neil S. Verified reviewer Building Materials 2-10 employees Used daily for less than 2 years Review source Reviewed September 2023 I couldn't be happier 5 I've found Rocksolid Max to be very feature rich and does exactly what I need it to do. I'll admit that this is the only proper POS system I've used in this industry (my company switched from Quickbooks Online to RSM) but after about a year with the software I won't be looking for a replacement any time soon. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I've found the program to be responsive and easy to use once you get the hang of the layout. In general it's had all the features I've needed and more and I have to say my customer service experience has be A+. Cons: There is a bit of a learning curve, but I would say this is true with any powerful business software and I didn't feel that it was excessive with this product. Reasons for choosing RockSolid MAX Epicor never returned my calls and in general made it extremely difficult to contact them, so I never even got to the point of a product demo with them.Paladin was a strong contender, but in the end I chose Rocksolid because I felt a little more comfortable with the layout and I wanted the more advanced unit of measure options that ECI provides with their software. Reasons for switching to RockSolid MAX Quickbooks Online was woefully inadequate as a POS in general, but especially when it came to the building material side of the business. Read More BG Brandon G. Verified reviewer Retail 2-10 employees Used daily for less than 6 months Review source Reviewed July 2021 RockSolid MAX is helping transform our business 5 Throughout the process of selection, preparation, implementation, and post-implementation we have nothing but positive interactions with the ECi team. Our project team was really fantastic and engaged. They also helped keep us on task and moving forward to hit the go-live date. I have been very happy with the entirety of the project. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: There are numerous aspects of the software that we love: Barcode support, A/R functionality, document management, inventory management. Overall the software is fairly intuitive and easy to use. We are improving daily with our understanding and capabilities. Overall, the pro's significantly outweigh any cons we've encountered. I would definitely recommend this software as it has some very cool functionality we are easing ourselves into now that we've made the transition. Cons: So with any out of the box solution, there are going to be challenges. For us there are a couple that were frustrating. First, after an invoice has been processed there can be no changes to it. For example you make a sale to a credit account and the person making the purchase omits the PO#. There is no way to update that field after the fact. Instead you must back the entire transaction out and do it all over. The other challenge are the canned reports. They cover 50% of what we would want to see, in other cases we need to use Crystal Reports. While Crystal reports does work, it is a bit clunky and not very intuitive. So you need to invest time in learning and training on how to use it (we did so with a bunch of online videos which were publicly available). Reasons for choosing RockSolid MAX What it came down to was two variables: First, having a project team who was there with you the entire way was a major decision factor. The other was the overall fit of the software to our business. While there are minor issues where it doesn't fit exactly what we need, the coverage and gains we received for the parts that fit well clearly exceeded the challenges. Without spending 5-10X or more money to get a customized solution, I really believe this was the best investment for our business and so far the benefits are being realized. Reasons for switching to RockSolid MAX The P21 platform we were on was from the late 1990s and could not support where we need to take the business. It was an archaic platform that actually put our entire business at risk if the hardware failed (again 1990s computers). Read More DB DAVID B. Verified reviewer Building Materials 11-50 employees Used daily for less than 6 months Review source Reviewed February 2020 Rock Solid Max-- cumbersome 1 As a daily user of POS software, I was asked to evaluate the new RockSolid Max program. Let me say that I have used POS software, in one format or another, for nearly 30 years. First as a manager for GTE Wireless (now Verizon), next with a major restaurant chain (Shoneys), then with the largest auto parts distributor in the world (Autozone) and now with Manatee Lumber (a member of Do It Best, billed as the “World’s Largest Hardware Store”). The new Rock Solid Max is BY FAR the most cumbersome software I have ever been exposed to. I sat down with pen and paper to outline this evaluation. After much thought, I realized that the simple opening procedure explained it all. The old Rock Solid POS two clicks of the mouse and your system was ready to take a customer. With the new Rock Solid MAX, this process involved 4 steps to get to the sales screen. But the initial frustration wasn’t done. A box was highlighted on the sales screen, indicating that you were ready to make a sale. But it turns out that you have to find the mouse, move the cursor to the highlighted screen and actually click on the window before the system would accept any input. So we went from two steps to process a customer to 5 steps with the new Rock Solid MAX. I occurred to me at this point that this opening procedure is indicative of the problems with the new Rock Solid Max. Every single thing you try to do requires at least twice the number of steps to reach the desired result. And to make matters much Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Apparently, this review won't be accepted unless I find something I liked most about this system. Try as I might, I can't think of a single thing. Cons: Most incredibly awkward and time consuming POS program I have ever used. Reasons for switching to RockSolid MAX We thought we were upgrading the system. Big mistake. First time in nearly 75 years of operation, we had frustrated customers walking out the door. Read More DH David H. Verified reviewer Retail 11-50 employees Used daily for more than 2 years Review source Reviewed March 2022 Rock Max Review 4 Once we have learned to operate the system, we do like it. But it has been challenging. Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 4 Functionality Pros: The POS system and the reports generated Cons: You make changes and do everything the hardest way possible. It takes FOREVER to get appropriate support. When we have a question we should be able to get immediate help instead of waiting days for a response. It's very frustrating. I am waiting for a return call right now. Read More MS Misty S. Verified reviewer Retail 11-50 employees Used daily for less than 12 months Review source Reviewed September 2019 This is a powerful program with features we need to adapt too 5 Easier training for new employees. Non inventory items are easier to track without adding or deleting from current inventory. We were the first to use the Repeat Rewards with Rockmaxx and it was great to work with the support team. All customer service has been great with our ups and downs. To realize we have come so far in 6 months is unbelievable. All sales and customer service reps have followed up with our issues. We have felt like they are one of us when a new issue arrives. I feel we have a lot more to learn with this program due to it's size. A few employees have gone back to the training videos to dig in deeper. As with all programs the more you want to learn the easier it is to use Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Look up features are very user friendly if unsure of the correct name for item you can search with minimum effort Easy use for non tech employees. Can remote in to system off site. Price point. Automatic updates with the cloud based system. No more scheduling these Automatic backup no expensive server and IT to ensure this is completed. Cons: These cons are base on using Rock Solid for 13 years. Task takes multiple windows to complete verse all on one window. Report program had to purchase another program to receive all reports Time clock not within another program needed for employees More steps and windows to complete an easy inventory fix. No hand held device to scan and print labels as with Rocksolid Reasons for switching to RockSolid MAX Already using RockSolid Our sales rep was amazing. He took his time and understood our situation and didn't push us when we were not ready to take the step. We knew our store was growing and needed a larger program. What we didn't realize was it's harder to teach old dogs new tricks and it's just going to take time to learn a new program Read More TS Travis S. Verified reviewer Retail 2-10 employees Used daily for less than 2 years Review source Reviewed August 2023 Organized Inventory and POS 5 A great tool to manage inventory, and keep track of all the retail operations. A solid POS, and very user friendly once setup. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Very customizable with permissions and reporting; POS GUI for a typical cashier is as straight forward as possible and user friendly with minimal training; Excellent inventory organization Cons: The offline application could be much more integrated and seamless; Set up and deployment was rough due to using own firewall, little help was offered Read More KA Kyle A. Verified reviewer Retail 2-10 employees Used daily for less than 2 years Review source Reviewed June 2021 Converted from no POS to full POS implementation 5 RockSolid Max lets me have total control over my inventory and see what direction my sales are heading. This is crucial for retail. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: The features allow for total control of the system. The interfaces are user-friendly. The more time you spend in the system, the more you learn what it can do. Cons: Integration was tricky at times. Going from no POS to a POS system came with it's own hurdles. At times, I was confusing to know who to contact if something went wrong. Reasons for choosing RockSolid MAX Price Read More Le Larry e. Verified reviewer Retail 11-50 employees Used daily for less than 12 months Review source Reviewed August 2019 rock solid max 1 Rock solid pos and rock solid roman were much better for overall point of sale, inventory and ordering, Rock solid max i think needs a major overhaul. Ratings Breakdown 1 Ease of use 1 Customer support 1 Functionality Pros: There is nothing about this product that i like. Cons: time out way too frequently, including during a sale, should default to sales not to cash or customer name, too much waste of time, items jumps lines when changing quantity ,necessitating the constant checking of the ticket to be sure it is correct, on large orders cannot print a complete ticket, Vendor Response At ECI, we take customer satisfaction and reviews of our software very seriously. After reading this review, we immediately reached out to Lumber Direct to understand Larry's concerns and try to help him with the software. When we called the store and talked to the owner, Misty Stenger we were advised that Larry was a disgruntled employee who is no longer with their company. Misty said that she is very happy with RockSolid MAX and his comments do not reflect her opinion nor that of her other employees. At the time of this review, Lumber Direct had been a RockSolid MAX customer for roughly six months and a RockSolid customer for 13 years before that. We appreciate working with their business, and the 450 other RockSolid MAX customers that we support. We invite you to read Misty's review that she posted to reflect her actual feedback and opinion about the software. Replied September 2019 Read More SW Sharon W. Retail 2-10 employees Used other for more than 2 years Review source Reviewed August 2017 Easy to learn 4 I think all in all, they have a great software program for our hardware store. It fits us well without breaking the bank. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: I am fortunate that I get to use both sides of the system. The POS and Roman. Both sides are easy to navigate. The inventory control is fabulous! Especially helpful when you are trying to do your weekly order. You scan something with the handheld and your inventory number for that item is right in front of you. You can do this quickly and make any corrections if necessary right then and there. It saves you time. In Roman, the ease of printing and or emailing monthly statements is wonderful! Easy program to keep track of our customer accounts. Also like the availability of useful reports to keep track of your business. Cons: I wish at times it was quicker to get in touch with someone regarding an issue. Sometimes, you would like an answer right away to free yourself up to move on to the next thing. But, all in all, I DO LIKE the system! There isn't a perfect system out there, they all have their quirks now and again. If someone is turned off by these little bumps in the road here and there, then they are NOT being realistic. When you do get in touch with someone, they know what they are doing and take care of your issue completely! They get the job done and correctly! No complaints with their expertise, that's for sure. Read More DC Debi C. Verified reviewer Retail 2-10 employees Used daily for less than 12 months Review source Reviewed June 2021 Its been a game changer for us! 5 The software has allowed us to solve our issues with sales reports, managing inventory and data storage. Since we have gone live, the technical support and training we have received has been outstanding. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use and implement. We are more efficient and its helped us bring down operating costs for mailing statements, finding and copying paper invoices and managing our inventory. Cons: Integration was a little more difficult than what was to be expected. Read More Showing 1 - 10 of 40 Reviews [See All Reviews](https://www.softwareadvice.com/inventory-management/rocksolid-max-profile/reviews/) ## RockSolid MAX Popular Comparisons [Clover vs RockSolid MAX](https://www.softwareadvice.com/retail/clover-profile/vs/rocksolid-max/) ## Other Top Recommended Accounting Software [Sage Intacct](https://www.softwareadvice.com/accounting/intacct-accounting-profile/) **4.3** (687) Recently recommended **524** times [Vena](https://www.softwareadvice.com/bpm/vena-profile/) **4.5** (139) Recently recommended **278** times [Sage 50 Accounting](https://www.softwareadvice.com/accounting/sage-50cloud-profile/) **3.9** (467) Recently recommended **246** times [Xledger](https://www.softwareadvice.com/accounting/xledger-profile/) **4.5** (12) Recently recommended **246** times Stuck Between Options? 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