About SalesWarp

SalesWarp is a cloud-based inventory and order management solution that helps small, midsize and enterprise retailers expand sales channels and unify customer intelligence.

SalesWarp offers a centralized commerce management system that consolidates operations across fulfillment channels and sales locations, improves data flow and eliminates manual processes. It helps improve retail operations and supports merchandising, warehousing, accounts, operations and procurement teams by providing access to real-time inventory, orders and customer purchase data stored in a unified database.

SalesWarp offers multichannel order management, product management, product listings, supplier management, customer management, in-store fulfillment and shipping management....


Read More

Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of SalesWarp

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2018

Order Management Software

Our company has successfully designed, manufactured, and sold high-end fashion since 1977, primarily distributing to upscale department stores across the US and more than 20 countries internationally. We launched natori.com as an E-Commerce site in 2008. Before SalesWarp, our shopping cart was time-consuming and required many steps for simple processes. SalesWarp enhanced our new shopping cart, BigCommerce, and helped build a solution that handles critical and complex workflows for customer management, orders, and fulfillment. SalesWarp’s advanced order management system helps support our extensive catalog and created a seamless returns process which has helped our company expand and scale. The SalesWarp team was very attentive in the onboarding process and continues to offer tremendous support!

Pros

Covers all of our processes Centralized Hands on integration and management team Good responsiveness Trustworthy team Flexibility of system, multiple uses

Cons

As with most software, we would like customizations to be less involved

Response from SalesWarp

Replied April 2019

Thank you so much for sharing your experience! Your feedback helps us improve and can help others who are searching for an OMS system. Thanks again for your review!

October 2018

Richard from Caroline's Cakes

Company Size: 11-50 employees

Industry: Food Production

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Absolutely amazing team and product

Our business has been in operation since 1982 and prior to using SalesWarp we needed a better system to import and track orders. SalesWarp’s work order management system allowed us to import all of our orders from Amazon, Shopify, and phone orders into one system. Our order entry and processing functions were customized so that our corporate customers could place large orders and were ensured on-time delivery. Thanks to SalesWarp we can quickly ship orders overnight by streamlining our pick and pack process, our team can now export products at the exact time for pick up by UPS. SalesWarp worked well with our web development team to allow scheduled shipments and eased the process of strict shipping methods so our cakes can be delivered more efficiently to meet the demands of our customers. SalesWarp has helped us tremendously in meeting the demands of our customers as well as making the order process easier for our team!

Pros

Since 1982, Caroline’s Cakes has sold countless cakes and southern specialties throughout the country. Our best-selling Caramel Cake has been featured in Oprah’s Favorite Things, Buzzfeed, and The Food Network. With such a high demand for our cakes, we needed an easier way to import orders. SalesWarp’s work order management system allowed us to import all of our orders from Amazon, Shopify, and phone orders into one system. Our order entry and processing functions were customized so that our corporate customers could place large orders and were ensured on-time delivery. Large corporate orders can now be imported to make the buying process more efficient. Thanks to SalesWarp we can quickly ship orders overnight by streamlining our pick and pack process, our team can now export products at the exact time for pick up by UPS. SalesWarp worked well with our web development team to allow scheduled shipments and eased the process of strict shipping methods so our cakes can be delivered more efficiently to meet the demands of our customers. SalesWarp has helped us tremendously in meeting the demands of our customers as well as making the order process easier for our team!

Cons

Load times can vary depending on the action being performed.

Response from SalesWarp

Replied November 2018

Thank you Richard for your review and the wonderful cakes! You have a great product and team! Glad we could assist.

May 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Very flexible program but slightly costly

Pros

I like the fact that this software is open and easy to build upon

Cons

The software monthly cost is high. But I guess you can afford it once your business reaches a certain growth level.

Response from SalesWarp

Replied May 2019

Thank you for your review!

May 2017

Kevin from Tentandtable.com, LLC

Company Size: 51-200 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

Outstanding. The Advanced Order Management System and the multi-channel selling is excellent

Beyond the inventory management, there is a robust advanced order management system or OMS. All orders from all markets come into one screen. They can be managed, modified and shipped. Once complete, tracking automatically pushes to the marketplace and the customer is notified. No more manual updating. Also, I was able to set up wholesale stores for each direct sales representative. Now they can send quotes and process orders all out of their store. That allows me to see at any time what each sales rep is doing in terms of profit loss and product movement. This is an awesome tool for commission and rep evaluations as I have the power of Sales Warp's awesome reporting tools to report on reps like they are markets. I love reports and have always found marketplace reporting systems to be awful. SalesWarp comes stock with a tremendous number of pre-built reports but, what makes SalesWarp so tremendous is that I can make any custom report I can imagine. It took me no time to learn the reporting language and begin to process my own reports for my own needs.

Pros

Prior to partnering with SalesWarp, we really struggled with inventory management and advanced order management required for this level of multi-channel selling. We really needed a much better Order Management System ("OMS") that would allow us to see all of our orders in one location, manage inventory, centralize shipping and distribution, push tracking information and respond to customer service issues. I cannot tell you how much time was wasted going into each selling channel, processing orders, processing customer service issues and then exporting all of that to a manual inventory control system. We were constantly plagued by stockless orders, inadequate reporting needed to order products based on growth, inadequate reporting for basic accounting functions and an inability to get a 360-degree view of where our customers are buying our products. I do not even have time to get into the challenges we had ordering products from overseas to meet demand. The final thing I want to talk about is the most important -- the people of SalesWarp. This is one company I can truly say that underpromises and over-delivers.

Cons

The reporting tool takes a while to learn if you do not know mySQL -- but it is robust. I love the system.

Response from SalesWarp

Replied May 2017

Kevin, Thank you very much for your thoughtful review! We will continue to work hard to help Tent & Table grow and succeed. Your review will be really helpful to those folks who are currently vetting new OMS offerings. Again, thank you for the feedback! Warmest regards, Dena

May 2016

Robin from BillyTheTree.com

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2016

Huge Potential, Terrific People

Background: We started using SalesWarp in 2014. We are a relatively small company to be working with a system like this; we only receive about 100-150 orders per day. With that said, we do sell across a large variety of sales channels, and have a unique business model that requires a fairly sophisticated solution. Pros: - First and foremost, there's the staff. The folks at SalesWarp, with whom I've had my fair share of disagreements and disappointments, in the end really do genuinely care, really do genuinely listen, and really do genuinely want to help. They will go above and beyond to make sure you're happy. That's absolutely critical ' you can have the best software in the world, but if the folks behind it can't be counted on, then it's a waste of time. - The software as a whole is an incredible time-saver, and the feature set is unique. I don't know of any other software in the price class of SalesWarp that allows for product publishing, inventory management, AND purchase order generation. Those are exactly the three primary facets we needed, and I found they simply weren't available at my budget anywhere else. Cons: SalesWarp is a young company. That's unfortunately apparent when it comes to its software. There are bugs, ranging from mild to moderately severe, some missing features, incomplete areas, some pesky UI problems, a lack of overall polish, and many other small ways in which it could be improved upon. It's come a *long* way since we first started using it, but it still has quite a bit to go until it reaches that place of 'software zen'. It needs to be said that our particular business needs are quite specialized, and have required a lot of customization. In all likelihood - assuming your business needs are at least somewhat more 'traditional' - you'll need a lot less customization, and you'll likely utilize, to a greater extent, the tried-and-true, 'out of the box' features of SalesWarp, which do exist in great numbers, and which generally work as advertised. So it is therefore also very likely that you will run into a lot fewer issues than we have. Summary: Once the issues I've mentioned in the cons have been addressed ' and I'm confident they will be ' it's going to be absolutely spectacular software. As mentioned, I've already seen it come a long way, and I look forward to the day when its full potential will be unleashed.

Response from SalesWarp

Replied May 2016

Thank you for taking the time to give us your feedback! We really appreciate it. Robin, you have been an integral part of our client product team and have influenced our product evolution. We wish you continued success!