Outstanding. The Advanced Order Management System and the multi-channel selling is excellent
Value for Money
Beyond the inventory management, there is a robust advanced order management system or OMS. All orders from all markets come into one screen. They can be managed, modified and shipped. Once complete, tracking automatically pushes to the marketplace and the customer is notified. No more manual updating. Also, I was able to set up wholesale stores for each direct sales representative. Now they can send quotes and process orders all out of their store. That allows me to see at any time what each sales rep is doing in terms of profit loss and product movement. This is an awesome tool for commission and rep evaluations as I have the power of Sales Warp's awesome reporting tools to report on reps like they are markets. I love reports and have always found marketplace reporting systems to be awful. SalesWarp comes stock with a tremendous number of pre-built reports but, what makes SalesWarp so tremendous is that I can make any custom report I can imagine. It took me no time to learn the reporting language and begin to process my own reports for my own needs.
Prior to partnering with SalesWarp, we really struggled with inventory management and advanced order management required for this level of multi-channel selling. We really needed a much better Order Management System ("OMS") that would allow us to see all of our orders in one location, manage inventory, centralize shipping and distribution, push tracking information and respond to customer service issues. I cannot tell you how much time was wasted going into each selling channel, processing orders, processing customer service issues and then exporting all of that to a manual inventory control system. We were constantly plagued by stockless orders, inadequate reporting needed to order products based on growth, inadequate reporting for basic accounting functions and an inability to get a 360-degree view of where our customers are buying our products. I do not even have time to get into the challenges we had ordering products from overseas to meet demand. The final thing I want to talk about is the most important -- the people of SalesWarp. This is one company I can truly say that underpromises and over-delivers.
The reporting tool takes a while to learn if you do not know mySQL -- but it is robust. I love the system.