What are Sellercloud users saying about the software?
Read what people like you have said about using Sellercloud software through verified user reviews
User Review Highlights
4.52
27 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Skustack Inventory Management system means nothing is ever not where is supposed to be, so order fulfillment is fast, easy, and customers are always satisfied."
"What I like most about this software is that it is not too costly yet a lot of features and options are available."
"Ease of use, like the menu system. Very easy to find what you need and a straight forward step by step process for most tasks."
"Sales verification is not good. Maintenance and price changes can be awkward."
"Could lag sometimes and you have to wait if there's a lot of traffic through your server."
"The old design was very un-intuitive and the new design is still missing some basic functionality."
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Showing 1 - 25 of 27 reviews

Joshua
Verified reviewer
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
Fantastic platform capable of doing more than software 10x its price. Very pleased with it!
This software has opened up doors we did not think were possible to open for our company. We have seen massive growth since we implemented SellerCloud, and we are able to work more efficiently than ever before. When I say we have seen massive growth, I mean we have seen our sales about double where they were before we implemented SellerCloud. Though there are other factors that have contributed to this, one of the biggest factors has been our ability to increase our channel presence. Moreover, we are able to meet our increased production demands without a substantial increase in our HR overhead. Almost everything we do goes through the web. About .01% of our sales occur in person. We have to manage pricing, inventory, photos, and content for half a dozen different marketplaces. SellerCloud has made this process manageable and efficient. From hosted photos to predictive purchasing, SellerCloud has shown us that it has the ability to provide what we need. As I mentioned in another section of this review, SellerCloud worked with us to develop plug-ins that meet our unique needs. This is something we could not find with another solution provider. I would really like to see their service improve and their GUI get a little update, but this is a phenomenally great application overall!
Pros
My favorite thing about Sellercloud is their willingness and ability to customize the platform. For us, that meant building up the integration with Amazon custom and formatting the data that comes through in a way that is easy to use. They also built a custom invoice that makes it easier for our production team to fill orders accurately. Sellercloud has many integrations and features that I cannot even begin to touch on in 1,500 characters, but what I said about customizing the software to meet our needs is my top pick. This is a very robust and complex platform that I would highly recommend to a business that handles many online SKUs and orders from different sources.
Cons
The GUI could use some work. This platform is very complex, and it shows all too well in the GUI. Once you get the hang of it, you are able to navigate the software pretty efficiently. However, there is a learning curve. For us, that learning curve was WELL worth it!
Mike
Verified reviewer
Company size: 51-200 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2018
Best overall option for marketplace management
It allows you to manage, list and sell products across over 11 platforms simultaneously, it also allows you to manage the shipping of those orders directly through the application unlike other options such as ChannelAdvisor for a far cheaper price.
Pros
The features and flexibility are definitely what sets this product from the rest. I was able to work out access to our own database where all of the data sits so that I was able to vastly extend the abilities of Seller Cloud. There are also hidden features that you can request access to that may not be shown out of the box. For example, we set up seller cloud so that any incoming eBay order would look for inventory in an Amazon FBA warehouse and if there it would automatically create a fulfillment order to the customer at the correct shipping speed. It was able to do this with multiple Amazon accounts. This is just a small insight into available features.
Cons
The old design was very un-intuitive and the new design is still missing some basic functionality. I haven't checked the new design in a few months, so it is possible that these issues have been resolved by now. Another issue that I have with the new design though is that a lot of data is dispersed over multiple tabs while I would like to view certain things together and I haven't seen the option to customize yet. I therefore still use the old design which is less intuitive.
Anonymous
Company size: 51-200 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
Great application...poor exicution
3p integrations, and easy product management.
Pros
Integration with just about every 3p shopping site you know of and many you don't. Sellercloud has worked to integrate with many popular 3 shopping sites, and even can do drop ship Management. It is rumered that they are releasing a major update which with any hope will resolve the cons below
Cons
Combersome, poor documentation, and not very user friendly. Every step you take within the application often takes 3 or 4 steps, and the obvious next step is generally not what you would expect.
chris
Company size: 501-1,000 employees
Industry: Warehousing
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
December 2021
Easy to use
very comfortable
Pros
easy to use even for beginners, easy to navigate
Cons
unit dims should show for easy understanding
Chris
Company size: 11-50 employees
Industry: Automotive
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
August 2020
Fantastic Cost-Effectice Multi-Channel eCommerce Software
Pros
Everything was smooth sailing from integration to adding new channels 2 years in. Seamless system to handle multi-channel eCommerce sales. Skustack Inventory Management system means nothing is ever not where is supposed to be, so order fulfillment is fast, easy, and customers are always satisfied. Sellercloud is always willing to look at new channels that we may be interested in adding. Customer Service is always willing to answer questions and is looking to solve problems within our workflow.
Cons
Integration from one software to the other always takes some time, but I thought Sellercloud's intergration was quite intuitive. SC has two UIs, one of which is very easy to use, but doesn't have the same features available as the older one yet.

Response from SellerCloud
Hi Chris, We appreciate the time taken to leave this review and are happy to be able to provide you with tools that can facilitate the growth of your business. Your feedback is always welcome and as always, we will continue to develop and improve our features and services. Looking forward to further growth and success for your business!
Replied October 2020
jaocb
Company size: 2-10 employees
Industry: Computer Games
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
April 2021
amazing
Pros
ez to use with the new ui and its verry powerful with logic and amount of functions and its ez to exchange data with any software
Cons
because it has to much options it maybe complicated until you learn it
Reasons for choosing Sellercloud
have more options and ezier to add any third patry add ons
Anonymous
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
SellerCloud does what it is supposed to be doing
Pros
Supports many many channels. Stable system - rarely goes down, other than scheduled updates which are generally done during the off hours. Responsive interface/UI
Cons
Lacking polish - can use some fine tuning that will just make use of the system easier and more intuitive. Reporting could be improved, more customizable and include more data points from external sources. Customer service / Tech support - Reps could be more helpful & caring, rather than just sending users through the loop a few times. Having said that I must add, that ultimately they usually do come through... Patience is required from time to time.
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2021
Monumental!!
I mainly use it to work on orders, like, canceling an order on Seller Cloud, and it automatically submits it to the main site. Additionally, I constantly need to check the shipping cost we paid for an order, etc., and I love how accurate and easy it is to work on it!
Pros
It's a 'high-speed' program where I can check and manage anything at any time! From an item's availability to the shipping status of an order, editing an item, adjusting an order, and everything else!
Cons
Umm... that parts I mainly use couldn't be better! There is much more to the Software that I don't work with due to the nature of my position in the company.

Tom
Verified reviewer
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
SellerCloud is an essential software for running a multi-channel eCommerce Company
Being able to manage a multi-channel ecommerce retail company.
Pros
The software works well in communicating and updating information between multiple eCommerce platforms, including all the major ones like Amazon Marketplace, Fulfillment by Amazon, eBay, Shopify and more. Keeping a handle on our inventory and orders is complicated and SellerCloud makes it easier to maintain without having to service several inventory feeds and platforms. Love that the app is cloud-based so we can manage the account wherever.
Cons
The interface is difficult to navigate and isn't user-friendly (up to today's standards). Customer service could be a bit more responsive to technical support issues.

Danielle
Verified reviewer
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
SellerCloud is our basic inventory control platform as well as the manager of several sales channels
Pros
SellerCloud was able to build several important bridges for make our business easier and more profitable. The bridge to Amazon, Shopify and our wholesale partner are very valuable. We also like the Predicted Purchasing functionality.
Cons
Updates are slow at times. Reporting could be more enhanced. in several ways. It's difficult to get support after 4PM PST.
Anas
Verified reviewer
Company size: 2-10 employees
Industry: Retail
Time used: Less than 2 years
Review Source: GetApp
October 2015
Sellercloud use
We use this program for our retail business, and online sales. We have a website rockbottomdeals.biz and we also sell on other market channels, like Amazon, ebay etc. Sellercloud is a great program to synchronize all of your inventory and orders. We have a medium size business less than 20 workers, and we are growing so this program was great for us.
Pros
It is very very easy to use. API, integrates with most market channels. keep track of everything you do, sales, invoices, purchase order. Create new items and publish them all in one click. Just about anything you could think of, they could create for you. WHICH IS AWESOME!
Cons
Very expensive. I don't like it when any of these programs want to take a a cut or percentage of your sales. Support could be a lot better, every time we call for help, the people helping don't seem to care or even want to do their job. Could lag sometimes and you have to wait if there's a lot of traffic through your server.
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
Met Our Needs
Seller Cloud allowed us to streamline the management of our ecommerce channels.
Pros
We were able to automate most of our cross-platform ecommerce business including inventory management using Seller Cloud.
Cons
There's a definite learning curve that has to be overcome. However, there is documentation and there's help when you're new.
Hemal
Company size: 2-10 employees
Industry: Wholesale
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
SellerCloud is a one stop shop for all your businesses needs...big or small
This software pretty much made out lives alot easier when handling multiple businesses on a single interface. From listing items through various marketplaces, product image management, reporting , inventory management and shipping. It's everything you need in one. Sellercloud has also customized a few things for us at a reasonable rate.
Pros
You can pick and choose what works best for you with the software they have available. Everything you need in one. Awesome ability to integrate with multiple channels under one platform. You don't need to have several vendors. You may run into some learning curve but the support staff is awesome and is always there to help you whenever you need it
Cons
Site navigation might seem kind of clunky but they are working on a clean new interface which will be more user friendly. There is a bit of a learning curve but they have a huge support staff that is always there to help whenever you need it.
denis
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
The Software is easy to use, but not easy to fix issues and customer support is slow
Pros
I do like functionality and simplicity in solutions. Wiki by SellerCloud is great source to learn from. SellerCloud integrated with most of the Marketplaces.
Cons
Customer Support. Fixing issues or getting customer support via phone is extremely hard sometimes. Some of the great functions/forms/reports doesn't work smoothly. Not much of analytics were added in last 3 years.
Wayne
Company size: 11-50 employees
Industry: Warehousing
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
February 2021
Such a great tool
SellerCloud has many capabilities that are exciting. Not quite perfect but worth the money and time.
Pros
Great at inventory management, catalog, and has other features to keep you informed or help save time.
Cons
Some of the special features are still in development. But the customer support is responsive and initial training is fairly good. Very professional team.

Response from SellerCloud
Hi Wayne, Thanks so much for your review! We are proud to have earned your trust and look forward to your continued success. As always, don't hesitate to reach out with general feedback and feature requests. Feedback from clients such as yourself, guides our service and product development and is always appreciated.
Replied March 2021
Marc
Company size: 2-10 employees
Industry: Telecommunications
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2018
SellerCloud is a integral part of our operations
Pros
The software is years ahead of anything out there, can do and does everything that needs to be done in running our business across all the platforms we sell on.
Cons
A bit complex and takes some time to learn all the intricacies and all the options, but well worth it...
Teri
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2017
Easy to learn
Pros
What I like most about this software is that it is not too costly yet a lot of features and options are available
Cons
The least I like about this software is that when they get updates about new features or bugs being fixed or different processes available we are not made aware of that.
Anonymous
Company size: 11-50 employees
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2021
e-commerce operations management à la carte
We used the software to simplify our business processes. that said, we used it as a inventory management software more than CRM. and it was a good choice so far.
Pros
the Sellercloud’s Web Service APIs. we used SOAP and every operations were automated and runs smoothly.
Cons
the lack of Barcode Printing and Barcode Recognition.
steve
Company size: 2-10 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
Great connectivity, uptime
Great connection to all the markets. 100% uptime Good support
Pros
SAAS is great since we don't have to maintain a mission-critical network. Very good connection with all the markets. Good support and they continually improve the software. Great uptime.
Cons
Accounting export is not the best. Sales verification is not good. Maintenance and price changes can be awkward.
Ahndree
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
This software is very versatile and flexible
ease of movement within software. less time spent synchronizing information across platforms
Pros
That it has links to almost every desired field. I appreciate being able to have several windows up at a time. I like the filtering capabilities.
Cons
The capabilities and functions are very extensive. Some of the capabilities seem to be unexplored or unused.
Yitzi
Company size: 11-50 employees
Industry: Primary/Secondary Education
Time used: Less than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2018
Easy to use, got all my info
Pros
Ease of use, like the menu system. Very easy to find what you need and a straight forward step by step process for most tasks.
Cons
A little bit overwhelming first few times I logged in, just alot of words, and the lag time between running and report and it being generated is a process that should be 1 click to output
Abe
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2018
Fully integrated inventory management
Pros
SellerCloud is feature rich and robust, Includes everything from PO, posting on multiple platforms including Amazon/Walmart/eBay Newegg, Dropshipping is a click of a button,
Cons
Can't partially ship orders, Reports are missing a way to filter sales by warehouse with remaining inventory
Matt
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
Content management across over 7 channels
We have a decent content management program.
Pros
You can integrate with majority of available marketplaces and drop ship sites. This makes the software very versatile.
Cons
The user interface requires a lot of support. It needs to become more user friendly. Lack of updates stipulate on channels (categories).
Anonymous
Time used: Free Trial
Review Source: GetApp
August 2014
Flexible in terms of integrations, not so much in price.
We were looking for a solution that would do a cover-all starting with product management, import and export of all the product details, price, quantity, that would offer category mapping across channels finishing with dispatch management and accounting integration. SellerCloud pricing as follows: One-off sales channels integration fee: $3,500.00 Fixed capped monthly minimum fee: $500.00 (if selling less than 3333 units per month) Sales fee after 3333 monthly transactions, per sale: $0.15
Pros
Friendly customer service, shows nicely demo around. Promised custom integration of sales channels, courier companies based on API.
Cons
At first glance, complicated settings and operational interface. Have to use WIKI to understand detailed particularities, will take time to learn. Not quite suitable for small businesses with low sales volumes.
Brian
Verified reviewer
Industry: Consumer Electronics
Time used: Less than 12 months
Review Source: GetApp
March 2016
Powerful ecommerce software
SellerCloud promises to do it all....inventory sync across marketplaces; inventory management including POs; FBA management; email automation; reporting and Quickbook integration to name just a few. And it works. It does take time to learn and understand the software.
Pros
-Powerful...great feature set -Good value -Responsive customer support -Wiki information provides good info and videos
Cons
-Getting up and running takes time -Steep learning curve

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