ShipBob Software
About ShipBob
ShipBob brings next-day and 2-day shipping and logistics to fast-growing e-commerce brands through distributed fulfillment centers, and their inventory management and order management software.
With fulfillment centers in Los Angeles, San Francisco, Chicago, Dallas, and Philadelphia, ShipBob is strategically located near your customers to provide cost-effective, fast shipping options. With the ShipBob solution, you'll have full transparency of your operations, plus integrations to Shopify, BigCommerce, WooCommerce, Magento, and more.
This full-stack fulfillment solution provides the software to manage, track, and control your e-commerce business, and does the actual fulfillment as well.
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ShipBob Pricing
Standard fees for ShipBob include: one-time implementation fee for 30 days of support, receiving your inventory, warehousing your products, and shipping each order. Contact ShipBob for detailed pricing information.
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Free version:
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ShipBob User Reviews
OVERALL RATING
Showing 1 - 5 of 93 reviews
Jon
Verified reviewer
Company size: 11-50 employees
Industry: Management Consulting
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2019
Our Most Often Recommended Fulfillment Provider
Pros
We're a conversion rate optimization firm who helps ecommerce brands choose vendors who add to the customer experience, which includes fulfillment. As you can imagine, having a fulfillment partner who can ship in 2 days to any location in the mainland USA is crucial to increasing conversion rates –– and competing with Amazon.
Cons
We honestly haven't heard any complaints once we've recommended ShipBob – and working with their team to help onboard ecommerce brands we've recommended has always been a pleasure.
Jazmen
Company size: 11-50 employees
Industry: Consumer Goods
Time used: Less than 2 years
Review Source: Capterra
September 2019
Overall Thoughts About ShipBob Experience
I have been in partnership with ShipBob for 2 years now. Overall my experience has been a positive one. There have been hiccups throughout the years but what I appreciate about ShipBob the most is that they’re always willing to correct any mishaps.
Pros
User friendly software. Customer support is reliable & transparent.
Cons
Sometimes the response is slow with loading pages.
Reasons for switching to ShipBob
Growth of business could no longer be managed under this software. I also needed my shipping processed more streamlined and ShipBob has provided that for me.
Response from ShipBob
Jaz, thanks so much for taking the time to visit with us in person and leave this review. Keep up the success!
Replied September 2019
Anonymous
Company size: 11-50 employees
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2020
If you are considering Shipbob, don't
Pros
East of use, fast integration, 4 warehouses conveniently spread across the USA.
Cons
I have been a happy customer of ShipBob with a number of referrals sent their way over the year that I've been with them, but ShipBob has made to me seriously reconsider my opinion about them... Although their customer support is nice to speak to, they have gone from a channel to provide suggestions to warehouse ops (issue escalation option is non-existent) to powerless robots making repetitive promises that things will be handled "soon". Two weeks down and soon is yet to happen. Customer response times have gone from a few hours to one-three business days. Even when you get a response, it rarely gives you a way forward. Check-in emails asking about the same issue a few days in a row are now just being ignored. Also, don't be fooled by SLAs. Lately, ShipBob has started creating Warehouse Receiving Tickets on our company's behalf moving incoming stock from an earlier ticket to a later one to comply with their 6 business day processing SLAs. Our latest shipments are 10 business days into processing with no news, but they are still marked as Green/within the SLA, because new ticket means new deadlines. The above is happening while ShipBob is declaring new reduced SLAs as things are coming back to normal. If you are looking for a long term partner to support your needs, carry one. ShipBob is not the place to stop.
Response from ShipBob
Hi there, we set out to build a 5-star product for all customers, so we take this feedback very seriously. Can you please provide your name and contact information, so we can connect on this ASAP? Thanks!
Replied July 2020
Louisa
Company size: 2-10 employees
Industry: E-Learning
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2019
Great platform for those starting with fulfillment
Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment center that was easy to work with and didn't have too many requirements around how to package items for shipping. Shipping rates are fair and support is always willing to audit our orders for any discrepancies. I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center.
Pros
The dashboard is easy to use. Customer service is great and answers all of my questions quickly.
Cons
Order and product pages load slowly. I've had issues with posters getting damaged in shipping.
Reasons for choosing ShipBob
They were willing to work with companies with lower monthly ship rates and didn't have any complicated packaging requirements when shipping items to them.
Steven
Verified reviewer
Company size: 11-50 employees
Industry: Financial Services
Time used: Less than 2 years
Review Source: Capterra
November 2018
Best Shipping Option for High-Volume E-commerce start ups
Shipbob does a great job making it easy for anyone to run a high-volume e-commerce site. Their team is very helpful during the onboarding process, and their platform is very easy for anyone to use. Their support team is very responsive and clear up issues quickly. When I was in search of a company to package and ship, Shipbob was able to take inventory within days after the first call and our site was live shortly thereafter. I don't think there is anyone else in the market that has that ability at the moment. I still work a full-time job in banking and have very little knowledge of logistics or shipping, Shipbob handles all of that for me and now with their amount of locations growing it is only getting easier to service our customers in all 50 states.
Pros
The Shipbob platform is easy, their support team is responsive, orders get packaged and shipped and I don't have to touch a thing. I work full time in banking but still run a company on the side that generates a lot of orders that need to be packaged and shipped. This may the most user friendly platform and any issues are resolved quickly via emailing their support team.
Cons
The app works well but no where near as good as the online site.
