--- title: "ShipBob Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ShipBob. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ShipBob is a good fit for you!" source_url: "https://www.softwareadvice.com/inventory-management/shipbob-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Third Party Logistics (3PL) Software](https://www.softwareadvice.com/scm/third-party-logistics-3pl-software-comparison/) / [ShipBob](https://www.softwareadvice.com/inventory-management/shipbob-profile/) / ShipBob Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/inventory-management/shipbob-profile/) Reviews [Alternatives](https://www.softwareadvice.com/inventory-management/shipbob-profile/alternatives/) # ShipBob User Reviews ## Reviews summary - Overall rating: 3.6/5 - Total reviews: 108 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.5/5 - Value for money: 3.4/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 51 reviews (47%) - 4 stars: 21 reviews (19%) - 3 stars: 3 reviews (3%) - 2 stars: 10 reviews (9%) - 1 star: 23 reviews (21%) ### Most mentioned pros - The efficiency gains in our shipping process allow us to improve our customer service by shortening delivery times and providing greater transparency throughout the entire shipping process. - ShipBob provides a user-friendly dashboard, useful integrations with e-commerce platforms, and access to multiple fulfilment centres. - From shipping labels to shipment tracking and returns, ShipBob brings everything together on one platform. ### Most mentioned cons - Inventory receiving and warehouse communication need significant improvement. When stock is delayed or misplaced, the merchant is left repeatedly following up while orders, revenue, and customer relationships are affected. - Costs ran higher than managing fulfillment in-house, and we ran into some challenges integrating with NetSuite. - Too often, the response has focused on standard timelines rather than the commercial impact on our business. ## ShipBob customer reviews Showing reviews 1-25 of 108 (page 1). ### Repeated warehouse failures, lost sales and no accountability - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I've been a ShipBob customer for over four years, operating across the US, UK and Australia. While the service was generally satisfactory in the earlier years, my experience over the past 12 months has been absolutely appalling. I've experienced one major operational failure after another, including: UK warehouse: A series of wholesale orders took over six weeks to fulfil due to repeated picking and inventory errors. Some stock went missing and only reappeared in my inventory six months later. US warehouses: Changes to warehouse locations and receiving processes caused significant delays, misplaced stock and shipments taking up to two months to be received and stowed. One shipment missed an entire promotional campaign as a result. Account transfer: A relatively simple technical issue with a warehouse receiving order delayed an account transfer by approximately two months, preventing me from launching new products during that period. Birmingham UK warehouse: New and old versions of six of my bestselling products were incorrectly mixed together in storage. It took THREE attempts and several weeks to supposedly resolve the issue, during which I had to stop advertising and selling those products. Further Birmingham errors: After finally relaunching the products, a customer received a completely different product from the one ordered. The inventory records strongly suggest that products are still being stored under incorrect listings, despite the warehouse's repeated attempts to fix them. What makes these experiences particularly frustrating is how often one mistake snowballs into several more. Issues that should take days to resolve drag on for weeks or months, requiring constant follow-ups and escalations. The commercial impact on my small business has been devastating. I've missed important promotional periods, delayed product launches, lost selling opportunities, disappointed wholesale customers and had to stop advertising products because I couldn't trust the inventory accuracy. Despite all of this, I've continued paying substantial storage and fulfilment fees. I've received apologies and promises of improved oversight, but no proactive offer of compensation for the disruption or financial impact. After losing confidence in the service, I requested an early release from my contract. ShipBob acknowledged that several of these incidents fell well below their expected service standards, yet refused to release me without requiring payment of approximately $30,000 in remaining contractual minimums. So I'm effectively locked into paying for a service that has repeatedly failed my business, until November 2027. I understand that mistakes happen in logistics. What I cannot accept is the frequency of these failures, the extraordinary time taken to resolve them, and the lack of meaningful accountability when things go wrong. Some of the individual account managers I've worked with have been genuinely helpful, but unfortunately their efforts cannot compensate for the underlying operational problems. I deeply regret choosing ShipBob as my fulfilment partner. The stress, disruption and financial consequences have been enormous. I would strongly caution any small business considering ShipBob, particularly if you rely on accurate inventory management, timely receiving and dependable fulfilment. My experience has been anything but reliable. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The features and interface are good, thorough, and it gives you lots of control over the fulfilment process. #### Cons When things work, they work ok, but when things go wrong, they REALLY go wrong. I have had HUGE impacts to my small business because of things going wrong - see next section --- ### What we used to do with what felt like five tools, we can now do with one! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ShipBob isn't just a shipping tool for us; it's the Swiss Army Knife of our logistics. From shipping labels to shipment tracking and returns, ShipBob brings everything together on one platform. We use it to reliably and quickly deliver all our products, from incontinence supplies to wound care products. This saves time and hassle, especially with sensitive products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The efficiency gains in our shipping process allow us to improve our customer service by shortening delivery times and providing greater transparency throughout the entire shipping process. Furthermore, we use ShipBob's analytics tools to review our shipping data. This analysis helps us identify areas where we can optimize processes, whether to reduce costs or improve delivery times. #### Cons The options for visual customization could be more varied. Additionally, a way to control email sending would be desirable. However, I don't see any other disadvantages. --- ### Fast and accurate 3PL - Overall rating: 5/5 - Reviewer: Charlotte K. - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'd recommend ShipBob to any business that isn't interested in or capable of managing its own fulfillment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used ShipBob for a year for inventory management and 3PL services before relocating our company to Texas. They were ridiculously fast and accurate with shipping. #### Cons Costs ran higher than managing fulfillment in-house, and we ran into some challenges integrating with NetSuite. --- ### Ok Tech, terrible fulfilment and support processes - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered ShipBob has a good technology platform and fulfilment network, but our experience has been undermined by operational problems and inconsistent support. The system is relatively easy to learn, and the dashboard makes it convenient to manage orders, inventory, and shipments. However, fulfilment software is only valuable when the physical warehouse operations are reliable. We have experienced serious receiving delays, inventory issues, and poor communication during urgent situations. When errors occur, it can be difficult to find someone who will take direct ownership and drive the matter through to resolution. Too often, the response has focused on standard timelines rather than the commercial impact on our business. ShipBob could be a strong fulfilment partner, but it needs better warehouse controls, faster escalation procedures, clearer communication, and greater accountability when service failures occur. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros ShipBob provides a user-friendly dashboard, useful integrations with e-commerce platforms, and access to multiple fulfilment centres. Order tracking, inventory visibility, and shipping label management are generally straightforward. The platform has the potential to be a strong solution for growing international businesses. #### Cons The biggest issue has been inconsistent operational execution. We have experienced delayed receiving, inventory that could not be located, slow internal transfers, and a lack of urgency when ShipBob has made an error. Customer support often relies heavily on false service-level agreements (they start and stop the clock whenever suits them - delusion), even when the issue has been caused internally and is materially affecting sales and customers. Escalations can involve repeated scripted apologies but limited ownership, clear timelines, or proactive communication. Inventory receiving and warehouse communication need significant improvement. When stock is delayed or misplaced, the merchant is left repeatedly following up while orders, revenue, and customer relationships are affected. Considering the overall cost of the service, the level of accountability and support has not consistently represented good value for money. --- ### Automate your shipping process - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The service staff have been very helpful in providing quotes and service for the first few Parcels we've sent. Their warehouses are all across America, allowing my customers to receive their shipments extremely quickly. They're API functionality means my shipping process is so streamlined. #### Cons No real cons to report. You'll have to do the work of deciding which Warehouse you'd like your items to be located in, but that is common sense. --- ### Our Most Often Recommended Fulfillment Provider - Overall rating: 5/5 - Reviewer: Jon M. - Industry: Management Consulting - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We're a conversion rate optimization firm who helps ecommerce brands choose vendors who add to the customer experience, which includes fulfillment. As you can imagine, having a fulfillment partner who can ship in 2 days to any location in the mainland USA is crucial to increasing conversion rates –– and competing with Amazon. #### Cons We honestly haven't heard any complaints once we've recommended ShipBob – and working with their team to help onboard ecommerce brands we've recommended has always been a pleasure. --- ### The worst fulfillment company of all time. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Literally the worst fullfillment company of all time. Slow. Expensive. This will kill your small business. late orders , no contact with the warehouses they run. They rely on slack messages and literally can not call the warehouse if something goes wrong. Just a broken shell of a company that will be chewed up and spit out with the times. so will your business if you choose them. Trust me look elsewhere. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros interface works, but its a front they cant even contact the warehouses they use for days. #### Cons Horrible shipping times, Extremely expensive , will overcharge fees and no way to know what they are for, terrible , enemy of your business, look elsewhere TRUST ME. --- ### Changed my life! - Overall rating: 5/5 - Reviewer: Anastasia A. - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Before I transitioned to ShipBob, my label printer was an electronic leash. I even took it on vacations to fulfill orders. My entire life revolved around my (sometimes multiple) trips to the post office. I was really nervous to transition to a 3rd party fulfillment center, but I knew that what I was doing was A) no longer sustainable and B) preventing my business from growing. The ShipBob employees were friendly, personable and reassuring. They walked me through the process, which was incredibly simple and they eased my fears about sending all of my inventory away. The first week that ShipBob was implemented was LIFE CHANGING for me. I saw orders coming in, and I no longer felt the desire to rush back to my office to fulfill orders. I enjoyed time doing things with my husband and mom who was in town visiting. I WENT BACKPACKING AND GOT PAID without frantically driving back to ship envelopes. I re-discovered the freedom that comes from being an OWNER not an OPERATOR. If you are considering ShipBob, please do not hesitate or procrastinate it as long as I did. I will change your life and allow you to focus on the BIG PICTURE things for your business. In the past few weeks, my sales have SKYROCKETED. I truly believe that this is a direct result of letting go of the minutia and shifting my energy towards thinking about the future of my business. My business is now in a place where it will thrive and grow WITHOUT me preventing its success by grasping at straws. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very very easy to use and intuitive. Seamlessly integrated with my Shopify store! #### Cons I honestly can't think of anything that I don't like. --- ### My trusted 3PL partner for non-Amazon fulfillment. - Overall rating: 5/5 - Reviewer: Austin Distel, C. - Industry: Retail - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered ShipBob gives us a single source of truth for all our order data, inventory data is easily filterable across all fulfillment centers, broken down by sales channel, etc. I can even set up re-order notifications so I know when to place an order with my manufacturer, reducing stock-outs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Big fan of my own buying experience. It felt consultative rather than sales. [SENSITIVE CONTENT HIDDEN] really seemed to be on my team and looked out for my best interest. I love that I can put 2-day shipping on my personal store. #### Cons Design is a bit behind and minimal, but that's more of an aesthetic thing. #### Vendor response Hi Austin, thanks for the review and glad you can take advantage of the 2-day option for your customers! Replied October 2019 --- ### Overpriced and slow to resolve business needs - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Fatiguing, expensive and a complete drain from focusing on growing our business. Shipbob Australia is not a growth enabler, they're a growth disabler. Since we have left we have dropped our variable costs by 30% and are scaling into a multi 7 figure a year business. It has been freeing leaving Shipbob and we are loving working with a real partnership with open communications in our new 3PL. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Fulfilment was fast and implementation was easy. The UI is well designed. #### Cons - Inaccurate billing which created month long disputes, both due to lack of understanding of Australian tax rules and technology overcharges. Significant evidence was needed including calls with overseas management to make a case for what we identified as incorrect. - Lack of customer focus. Whenever there was an issue, it felt like entering a legal dispute. Communications felt adversarial and we always needed to make business cases for everything we identified that was wrong with Shipbob processes. We were often first pushed to overseas support to resolve the issue, seemingly in India, where there was a complete disconnect from reality and a total lack of understanding of the issue at hand. We then always had to escalate matters to local management and then eventually to head office as the local team in Australia was powerless to make real change. - Overpriced $$$. Once we did a review of 3PLs in Australia, we noticed we were being charged circa 50% more from Shipbob than what was quoted elsewhere. Once we engaged Shipbob to review our rates, they still only reduced our rate card by 20%. The Shipbob team is so far off market competitive rates. - Technology incompatibility with Australia. I can't state this enough. The tech is built for America. Everything is focused on American metrics and ways of operating. They are trying to localise the tech but progress seems to move in years not months. There were several errors where we were charged several thousand dollars over what was meant to be made. We fought for months to get these refunded. We are hearing rumours of other brands being made to sign NDAs now to silence them once they exit in exchange for Shipbob solving outstanding financial matters with the brand(s). --- ### Love the simplicity of the dashboard, and the speed of service. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: less than 1 year · daily - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is beautiful and easy to navigate. Everything is super well laid out. The connection between our store and Shipbob is seamless. #### Cons The cost of the shipping is higher than discussed, this was forsure a little bit disappointing. We need to work through this. --- ### Great program and easy to use! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to order books and have them shipped to your customers. Simple to track inventory levels. #### Cons I have been using for the past 9 months and have not found any negatives. --- ### Excellent Fulfillment Service! - Overall rating: 5/5 - Reviewer: April G. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The onboarding experience was PHENOMENAL. They really help you get setup and make it as painless as possible. Great customer support and clear documentation on costs. HIGHLY RECOMMENDED! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user-friendly, excellent real-time reporting, and well organized. LOVE that it automates fulfillment submission and allows for tracking information to be automatically supplied to the customer. #### Cons I wish I could delete inactive SKUs that have 0 inventory. --- ### Automatic Recommendation For Our eComm Clients - Overall rating: 5/5 - Reviewer: Johnathan D. - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From a logistics perspective for our clients, it was an absolute no brainer. We don't use it ourselves but many of eCommerce clients do. #### Cons Nothing to mention to be honest. It does what it says it does. --- ### Big brand logistics power - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It gives small to mid sized brands logistics power #### Cons It as some order inaccuracies, like the wrong item being shipped. --- ### No complaints! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoyed it and I found it easy to use rather than some other software I’ve used #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShipBob has the best deals and is able to help you accurately keep track of your inventory. #### Cons It can be hard to teach a new user how to use --- ### HORRIBLE STAY AWAY - Overall rating: 1/5 - Reviewer: Colin M. - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered The overall experience is that it is a very very bad service and company. Stay away. It ruined our company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It's a great concept but does not support small businesses at all. #### Cons I've been in the direct-to-consumer ecommerce industry for 10 years and ShipBob is the most incompetent and horrible fulfillment service I have ever worked with. Their customer support and executive team have been completely unhelpful in resolving any of the issues that have caused a string of business outages that add up to [sensitive content hidden]+ in cash burn. Their own employees tell us that they aren't even surprised any longer at the incompetence and issues at this company. I won't even get into how much they overcharge small businesses on things like return shipping labels. If you are looking for a fulfillment center DO NOT use ShipBob. They will ruin your business. Look at all of the reviews. They have over [sensitive content hidden] in funding. The exec team has laughed their way to the bank and they don't care anymore. Go explore other fulfillment options. --- ### Mostly Good, but expensive for items over 1 lb. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I like the visual aspect of the platform. Orders that have issues are easy to resolve. #### Cons There is a way to view analytics, but you have to manipulate the URL, which is not right at all. --- ### TOP - Overall Wonderful Experience - Overall rating: 5/5 - Reviewer: Michael K. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros On the software side, the minimum amount of analytics are very useful, pricing per shipment and breakdown is honest and transparent, pricing issues are handled quickly, support is quick, reports are easy to export and the platform very easy to use. On the service side they are quick, well priced, and deliver with minimal delays. #### Cons The only real con is the lack of integrations. I believe they are introducing access to their API shortly. Once we realized the quality of the service, I think many would much rather they focus on upkeeping the quality of service since fulfillment is the real goal behind this partnership then to have them focus on integrations. That being said, we opted to integrate through ShipStation which solves almost any and all problems. --- ### ShipBob allows us to scale to thousands of orders per day & excel with our customers - Overall rating: 4/5 - Reviewer: Lauren P. - Industry: Music - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered We are able to efficiently get out our merchandise at a much faster rate with a much higher volume than ever before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Our company is in the music business so having a reliable fulfillment partner that can efficiently get out merchandise to fans is a huge priority to us. Our business ebbs and flows depending on what we are selling and release dates, so finding a partner like ShipBob which allows us to go from a few shipments per day to thousands per day has been a game changer! They are able to keep up with the ever changing movement that the music industry brings and have been able to take our merchandise operations to a different level! #### Cons We do not have any downsides so far to Shipbobs services #### Vendor response Hi Lauren, thanks for leaving your review and that we can partner with you to scale so quickly! Replied August 2019 --- ### Stay away from this - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Relatively easy to sync with other stores like Amazon, Shopify. Orders are processed right through. #### Cons The software is incredibly slow and full of bugs. Even creating my first inventory shipment was a massive pain with malfunctioning forms. After that it feels like most of pages on the online site are extremely slow to load which makes navigating it hard. Customer service was also a horrible experience. Shipbob claims to have multiple US warehouses but only two were available ("due to operational issues"). No account executive or customer success employee ever reached out to me to ensure proper onboarding, therefore I was left hanging in the air with most questions. The only way to reach Shipbob is via email (which takes 4 days to get a response) or via the in-built chat which only works during working hours and is not very helpful. Lastly, shipping rates the company gets from its partners like UPS and USPS (Fedex is not covered) are abysmal. While discounts of 30-50% are the norm with 3PLs Shipbob seems to get nothing. My all in fulfillment and shipping cost is about 2x of what I see with other 3PLS. All in all it seems like the company is rather still in its very early shoes and needs to catch up on a lot of product and operational issues. I believe in the ultimate goal they are trying to achieve, but will stay away from it for at least a few years. --- ### The perfect fulfilment solution - Overall rating: 4/5 - Reviewer: Maarten B. - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Awesome, perfect to directly get all the insights from the ShipBob dashboard. They made it visible for us that we ship most of our packages mainly on the East- and West Coast. We're now using the MV and PA location which helps us save shipping costs! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The stock is easily visible, really convenient that Shipbob has multiple warehouses all over the US. ShipBob is able to cover all of the country. #### Cons It can be difficult to see where which expiration date items are. --- ### Shipbob is an okay order fulfillment service - Overall rating: 4/5 - Reviewer: Andrea M. - Industry: Retail - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use Does connect with Shopify Is good even if you have a small order fulfillment rate #### Cons Customer support is slow Return processing takes ages which is bad If you are looking for a warehouse to provide individual / tailored support and warehouse service then Shipbob is not for you. Sometimes slow turnaround of order dispatch (although faster was promised) --- ### Amazing Service and Easy to Use UI - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ShipBob helped us transition from another fulfillment center and we realized what a professional fulfillment center should be operating at. Very easy transition from our old fulfillment center with a dedicated point of contact to start with and professionals in helping our business succeed with insight from the fulfillment side of operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great service and communication. The onboarding process was seamless and our success manager was very helpful in implementing our specific fulfillment needs like available shipping options and inventory management. The customer support is fantastic and responds quickly to claims and questions. Creating WROs is also a simple and effective process. #### Cons Submitting claims is a little clunky. Honestly haven't really found anything that was difficult to use or that I wasn't able to do. We had a few very specific requests that they are looking into, but nothing that made managing our fulfillments difficult. --- ### I would recommend ShipBob - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We did not have time to ship our products. The transition to ShipBob taking over was easy and efficient. Now our products are being shipped with no worries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Out team loves the ease of use and prompt customer service. #### Cons There are no cons. We are very happy with everything. ---