--- title: "ShipBob Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ShipBob. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ShipBob is a good fit for you!" source_url: "https://www.softwareadvice.com/inventory-management/shipbob-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Third Party Logistics (3PL) Software](https://www.softwareadvice.com/scm/third-party-logistics-3pl-software-comparison/) / [ShipBob](https://www.softwareadvice.com/inventory-management/shipbob-profile/) / ShipBob Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/inventory-management/shipbob-profile/) Reviews [Alternatives](https://www.softwareadvice.com/inventory-management/shipbob-profile/alternatives/) # ShipBob User Reviews ## Reviews summary - Overall rating: 3.6/5 - Total reviews: 107 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.6/5 - Value for money: 3.4/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 51 reviews (48%) - 4 stars: 21 reviews (20%) - 3 stars: 3 reviews (3%) - 2 stars: 10 reviews (9%) - 1 star: 22 reviews (21%) ### Most mentioned pros - ShipBob provides a user-friendly dashboard, useful integrations with e-commerce platforms, and access to multiple fulfilment centres. - It has ensured amazing custom unboxing experiences. - The value for money is great as compared to others I have used. ### Most mentioned cons - Inventory receiving and warehouse communication need significant improvement. When stock is delayed or misplaced, the merchant is left repeatedly following up while orders, revenue, and customer relationships are affected. - Too often, the response has focused on standard timelines rather than the commercial impact on our business. - The biggest issue has been inconsistent operational execution. ## ShipBob customer reviews Showing reviews 1-25 of 107 (page 1). ### Automate your shipping process - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The service staff have been very helpful in providing quotes and service for the first few Parcels we've sent. Their warehouses are all across America, allowing my customers to receive their shipments extremely quickly. They're API functionality means my shipping process is so streamlined. #### Cons No real cons to report. You'll have to do the work of deciding which Warehouse you'd like your items to be located in, but that is common sense. --- ### Our Most Often Recommended Fulfillment Provider - Overall rating: 5/5 - Reviewer: Jon M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We're a conversion rate optimization firm who helps ecommerce brands choose vendors who add to the customer experience, which includes fulfillment. As you can imagine, having a fulfillment partner who can ship in 2 days to any location in the mainland USA is crucial to increasing conversion rates –– and competing with Amazon. #### Cons We honestly haven't heard any complaints once we've recommended ShipBob – and working with their team to help onboard ecommerce brands we've recommended has always been a pleasure. --- ### The worst fulfillment company of all time. - Overall rating: 1/5 - Reviewer: Angela B. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Literally the worst fullfillment company of all time. Slow. Expensive. This will kill your small business. late orders , no contact with the warehouses they run. They rely on slack messages and literally can not call the warehouse if something goes wrong. Just a broken shell of a company that will be chewed up and spit out with the times. so will your business if you choose them. Trust me look elsewhere. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros interface works, but its a front they cant even contact the warehouses they use for days. #### Cons Horrible shipping times, Extremely expensive , will overcharge fees and no way to know what they are for, terrible , enemy of your business, look elsewhere TRUST ME. --- ### Changed my life! - Overall rating: 5/5 - Reviewer: Anastasia A. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Before I transitioned to ShipBob, my label printer was an electronic leash. I even took it on vacations to fulfill orders. My entire life revolved around my (sometimes multiple) trips to the post office. I was really nervous to transition to a 3rd party fulfillment center, but I knew that what I was doing was A) no longer sustainable and B) preventing my business from growing. The ShipBob employees were friendly, personable and reassuring. They walked me through the process, which was incredibly simple and they eased my fears about sending all of my inventory away. The first week that ShipBob was implemented was LIFE CHANGING for me. I saw orders coming in, and I no longer felt the desire to rush back to my office to fulfill orders. I enjoyed time doing things with my husband and mom who was in town visiting. I WENT BACKPACKING AND GOT PAID without frantically driving back to ship envelopes. I re-discovered the freedom that comes from being an OWNER not an OPERATOR. If you are considering ShipBob, please do not hesitate or procrastinate it as long as I did. I will change your life and allow you to focus on the BIG PICTURE things for your business. In the past few weeks, my sales have SKYROCKETED. I truly believe that this is a direct result of letting go of the minutia and shifting my energy towards thinking about the future of my business. My business is now in a place where it will thrive and grow WITHOUT me preventing its success by grasping at straws. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very very easy to use and intuitive. Seamlessly integrated with my Shopify store! #### Cons I honestly can't think of anything that I don't like. --- ### My trusted 3PL partner for non-Amazon fulfillment. - Overall rating: 5/5 - Reviewer: Austin Distel C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered ShipBob gives us a single source of truth for all our order data, inventory data is easily filterable across all fulfillment centers, broken down by sales channel, etc. I can even set up re-order notifications so I know when to place an order with my manufacturer, reducing stock-outs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Big fan of my own buying experience. It felt consultative rather than sales. [SENSITIVE CONTENT HIDDEN] really seemed to be on my team and looked out for my best interest. I love that I can put 2-day shipping on my personal store. #### Cons Design is a bit behind and minimal, but that's more of an aesthetic thing. #### Reasons for choosing ShipBob They seem to be the winner in the space. #### Vendor response Hi Austin, thanks for the review and glad you can take advantage of the 2-day option for your customers! Replied October 2019 --- ### Overpriced and slow to resolve business needs - Overall rating: 2/5 - Reviewer: Sam C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Fatiguing, expensive and a complete drain from focusing on growing our business. Shipbob Australia is not a growth enabler, they're a growth disabler. Since we have left we have dropped our variable costs by 30% and are scaling into a multi 7 figure a year business. It has been freeing leaving Shipbob and we are loving working with a real partnership with open communications in our new 3PL. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Fulfilment was fast and implementation was easy. The UI is well designed. #### Cons - Inaccurate billing which created month long disputes, both due to lack of understanding of Australian tax rules and technology overcharges. Significant evidence was needed including calls with overseas management to make a case for what we identified as incorrect. - Lack of customer focus. Whenever there was an issue, it felt like entering a legal dispute. Communications felt adversarial and we always needed to make business cases for everything we identified that was wrong with Shipbob processes. We were often first pushed to overseas support to resolve the issue, seemingly in India, where there was a complete disconnect from reality and a total lack of understanding of the issue at hand. We then always had to escalate matters to local management and then eventually to head office as the local team in Australia was powerless to make real change. - Overpriced $$$. Once we did a review of 3PLs in Australia, we noticed we were being charged circa 50% more from Shipbob than what was quoted elsewhere. Once we engaged Shipbob to review our rates, they still only reduced our rate card by 20%. The Shipbob team is so far off market competitive rates. - Technology incompatibility with Australia. I can't state this enough. The tech is built for America. Everything is focused on American metrics and ways of operating. They are trying to localise the tech but progress seems to move in years not months. There were several errors where we were charged several thousand dollars over what was meant to be made. We fought for months to get these refunded. We are hearing rumours of other brands being made to sign NDAs now to silence them once they exit in exchange for Shipbob solving outstanding financial matters with the brand(s). --- ### Love the simplicity of the dashboard, and the speed of service. - Overall rating: 5/5 - Reviewer: Elliot G. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is beautiful and easy to navigate. Everything is super well laid out. The connection between our store and Shipbob is seamless. #### Cons The cost of the shipping is higher than discussed, this was forsure a little bit disappointing. We need to work through this. --- ### Great program and easy to use! - Overall rating: 5/5 - Reviewer: Karen R. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to order books and have them shipped to your customers. Simple to track inventory levels. #### Cons I have been using for the past 9 months and have not found any negatives. --- ### Excellent Fulfillment Service! - Overall rating: 5/5 - Reviewer: April G. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The onboarding experience was PHENOMENAL. They really help you get setup and make it as painless as possible. Great customer support and clear documentation on costs. HIGHLY RECOMMENDED! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user-friendly, excellent real-time reporting, and well organized. LOVE that it automates fulfillment submission and allows for tracking information to be automatically supplied to the customer. #### Cons I wish I could delete inactive SKUs that have 0 inventory. #### Reasons for choosing ShipBob Far more organized and automated process. --- ### Automatic Recommendation For Our eComm Clients - Overall rating: 5/5 - Reviewer: Johnathan D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From a logistics perspective for our clients, it was an absolute no brainer. We don't use it ourselves but many of eCommerce clients do. #### Cons Nothing to mention to be honest. It does what it says it does. --- ### Big brand logistics power - Overall rating: 4/5 - Reviewer: Katherine R. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It gives small to mid sized brands logistics power #### Cons It as some order inaccuracies, like the wrong item being shipped. --- ### Not reliable; poor customer service; relatively expensive - Overall rating: 2/5 - Reviewer: Greory K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Since we've started using ShipBob, our inventory and fulfilment costs have gone up and the speed with which we can get products to customers has gone down. This has hurt our reputation with our customers. I find their customer service is lousy - they are slow to respond and when they do, it's rare that anything gets resolved. We usually just get links to tutorials that are not relevant. The inventory that we send takes a long time to process and become available to ship, it often ends up in "exception" with no explanation and their SLA's keep slipping. This means you can't be lean with inventory (we need to hold more dead/in-transit inventory). This is not a great situation since we are selling a product that has an expiry date (freshly roasted coffee). Retail orders are processed fairly slowly, but our experience is that wholesale orders take forever to process and fulfil. An usually high number of wholesale orders get stuck at the warehouse for pick-up or in transit (this part may not be ShipBob's fault). Worst experience so far: one time we sent inventory with the box labels taped to the box opening. This was our mistake (they should be placed on the side of the box). However, ShipBob charges $25 per box received per day until you link the WRO in their system. I've found no way of doing this since tyring to link it produces a system error. Total nightmare and waste of time to try to fix this through emails with customer support. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The user interface - it's clean and simple. Linking to Shopify or Woocommerce is straightforward. #### Cons Some functionality seems to be incomplete and they seem to be experiencing growing pains. Their tutorials and other support information seem to often be out of date. For example, the information on how to move inventory from one warehouse to another did not work because the option was no longer available at one point. More recently trying to link WRO to correct receiving problem produces a systems error. --- ### A simply platform that allows you to focus on your core business-all with an amazing support team! - Overall rating: 5/5 - Reviewer: Courtney J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I oversee business development efforts for Natural Cycles and recently was tasked with taking over our US logistics. When I first took this over everything seemed like a foreign language but [SENSITIVE CONTENT HIDDEN] (Shipbob support team) reassured me he would be able to help me every step of the way! He has been incredibly prompt with his support and has taken several calls with me to personally walk me through features on the platform. He never has seemed frustrated (and with all my questions, I do not know how this was possible!). I just wanted to call the support team's superior service and recognize how simple the software is to use. The features are so straightforward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software was easy to integrate with our core systems. The order tracking is clear and concise. The analytics tool allows you to easily sort through the data and sku performance allowing you to focus on inventory tracking with ease! Submitting WROs have never been more clear and inventory management across all warehouses is seamless. #### Cons I truly have no complaints. The software and the support team are amazing! #### Reasons for switching to ShipBob We needed a platform in the US market that could turn around 2-4 day delivery times. --- ### Late Shipment !!! Do not use it you are using EBAY - Overall rating: 2/5 - Reviewer: STELIOS C. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Not suitable for Ebay users i will search for other company #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros it takes more than 24 hours in 90% of the orders to have just the label created ... This cause to my eBay accounts late shipment and item not shipped and tracking number on time... in the end you loose your selling performance ... as a results minimize your future sales is unacceptable that the shipping label is not created automatically as the size and the weight of the item is already given ... Also is not work for color variation... if you have the same item in different colors you need to pay for every color a monthly fee for extra SKU .... for example 1 t Shirt with variation of 20 colors need 100$ per month on paying SKU Fee... also the customer support does not conatct me after requesting 2 times a call .. till today nothing ... #### Cons practical software easy to use but useless as the service is very slow #### Vendor response Hi Stelios, we set out to build a 5-star product for all customers, so we take your feedback serious. In our reply, you have my email, so you can reply directly. You mentioned shipment timelines. We have stayed 100% within our SLAs, as we had to slightly extend the timelines due to Coronavirus and the carriers changing their SLAs. That being said, we also stayed 100% operational through Coronavirus to support all customers. Also, you mention different storage locations for every SKU, but this is part of any agreement before anybody starts shipping with us. If there was any miscommunication, let's please resolve this together. Replied May 2020 --- ### Bad Service, Can't count & Non-Transparent Pricing - "AVOID" - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Avoid at all cost. They are terrible and basically hold your product hostage. I have been attempting to leave, as they have become almost useless and they are making my company look bad. Your shipping facility is a representation of your company and I promise this isn't a company you want representing your company. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It kinda connects to Woocommmerce, but it doesn't bring it over automatically. #### Cons - They regularly over ship products. I had one customer receive 65 more pieces than was order. - B2B takes 5 days to ship. - Pricing isn't straight forward. They seem to take a percentage of what they think the sale is. - Customer service is low level at best. It is basically impossible to talk to someone. --- ### Shipbob is so easy to use - Overall rating: 5/5 - Reviewer: Grant K. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Shipbob user interface is great. Their connection with our Shopify store is seamless. Their customer service is fantastic. My only complaint is there is not a reasonably affordable way to dispose of expired products. The best option at this time is to pick up the product in person. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shipbob has a great interface and is easy to navigate. #### Cons No issues with the software. Just one small annoyance is the table layout (inventory > products for example) column width can not be adjusted. If several products have a similar long name with just a difference at the end of the title, it will go outside the column width and can only be differentiated by mousing over the title. --- ### CHAARG ShipBob Review - Overall rating: 5/5 - Reviewer: Tori N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall our experience with ShipBob has been great, and we're glad we're using them! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has helped us in taking shipping out of house, which has saved us a lot of time. We don't have to worry about shipping out the orders we use ShipBob for, which has actually helped our customer service since in-house we could not fulfill orders at the same speed. Customer Service for ShipBob is really quick, responsive, and helpful! #### Cons We had some hiccups with our orders where the shipping was being sent out in non-approved packaging and things were being shipped as just poly mailers for our products that weren't fulfilled through ShipBob. These things were quickly resolved though through chatting with customer service. --- ### Great inventory management - Overall rating: 5/5 - Reviewer: Tom S. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShipBob is the best way to manage inventory and get it to your customers quickly. The software is simple. I can manage my entire business from an app. It’s really simple to load inventory. They keep you updated at every step of the process. If you have any issues the customer support is fantastic. Highly recommend. #### Cons Nothing. It’s really intuitive and have never had a glitch. #### Vendor response Hi Tom, thanks for taking the time to leave a review. So glad that you can manage your entire business from ShipBob. Keep up the success! Replied August 2019 --- ### Gave Me My Time Back - Overall rating: 5/5 - Reviewer: Eli D. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It helped me offload one of the most time consuming tasks; order fulfillment. Shipbob has also helped me track metrics from a birds-eye view that enables me to make higher level decisions as an owner/operator without having to go in, aggregate the data, and then step back to see where the issues were. #### Cons Sometimes if I need support I will submit a ticket and I get 3-4 responses from their team. Its a lot of support which is great, but sometimes it can be hard to get eveyone on the same page about the issue, so I guess you could say there is almost too much support. --- ### ShipBob has been an instrumental partner in scaling our business regarding operations and logistics - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fairly easy to use and customer support is always helpful. Very simple to edit orders and adjust shipping services on an order by order basis. #### Cons Some features are hidden and not the most intuitive in the Dashboard. The Warehouse Receiving Order system has to change...sometimes items aren't evenly divided into boxes (i.e. you put more units in one box vs the other). It's also not the most intuitive. The ability to auto-export inventory would be very useful in syncing inventory with Shopify. --- ### ShipBob's customer service and responsiveness has made working with a 3PL a great experience! - Overall rating: 5/5 - Reviewer: Aaron T. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that the portal gives so much information in regards to best selling products, the sales velocity, and how to distribute between warehouses. And the dashboard gives very crucial information right on the home page! #### Cons I would prefer if the ability to merge products did not mean I had to remove the existing product from ALL of the bundles I had setup. I also wish it was easier to indicate when I needed a large order palletized, without having to manually input each one. --- ### Our logistics and fulfillment is covered - Overall rating: 5/5 - Reviewer: Peter B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With ShipBob our logistics and fulfillment is completely covered. Our team finds the dashboard easy to use and it allows us to focus more energy on marketing and advertising to help us scale the business. #### Cons Honestly, nothing. They do what they are supposed to, and they do it well. --- ### It's an upgrade but far from perfect - Overall rating: 4/5 - Reviewer: Daniel M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Not pleased with the customer support. Typically email responses from support are not direct or helpful. The customer services reps have not been helpful in explaining the various features of the software. I'd really like a full tutorial of the software to understand how I can maximize its utilization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It has a user friendly interface. Gives clear status of when goods are delivered and when there has been an issue. Like the multiple ways we can add orders (manually, through Shopify, etc.) #### Cons Inventory counts have been off in the inventory tab. One day we had 40 items remaining and then got an update that there was a "spot check" and we had 0. We are not a high volume operation and we were caught off guard. There are also issues with syncing to Shopify. Not always #### Reasons for switching to ShipBob Very poor service. --- ### SLAM x Shipbob Review - Overall rating: 4/5 - Reviewer: Jake V. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. When we started, they were moving to a bigger warehouse. This led to a few tech problems with the cost of shipping orders. Luckily this was remedied relatively quickly and they reimbursed us for the miscalculations. Since then, it has mostly been smooth sailing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to keep tabs on all orders, fast product uploading, easy to teach others #### Cons Not the greatest on mobile, can feel cluttered at times --- ### Easy fulfillment integration - Overall rating: 4/5 - Reviewer: Jon S. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Their overall product is amazing, easy integration into multiple retail platforms. It’s just the customer service aspect, though I realize there are a lot of variables at play, I’m sure they’re work it out! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Great macro controls over all components of fulfillment. Flexible ways of combining SKUs. Fast fulfillment on incoming orders. #### Cons The issues I’ve had are more with customer service. There are currently 4 of our items that are missing and I haven’t heard back from customer service on their whereabouts. On the software side, some of our customers do not receive email confirmations, seems to be an issue with ShipBob bouncing back to SquareSpace. ## More reviews [Next reviews](https://www.softwareadvice.com/inventory-management/shipbob-profile/reviews/?page=2) --- ShipBob Reviews, Pros and Cons - 2026 Software Advice