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> Reviews of ShipMonk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ShipMonk is a good fit for you!

Source: https://www.softwareadvice.com/inventory-management/shipmonk-profile/reviews

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ShipMonk Reviews

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[Overview](https://www.softwareadvice.com/inventory-management/shipmonk-profile/)

Reviews

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# ShipMonk Reviews

## Reviews Summary

## Overall Rating

4.1

* * *

## Ratings Breakdown

5

(91)

4

(13)

3

(9)

2

(4)

1

(22)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.1

Value for money

3.9

Functionality

4.1

* * *

### Pros

"Their fulfillment is quite fast, 1-2 day processing and shipping, we ship a large volume and they are still able to keep up."

"Launching my startup, I had one million questions, concerns and special projects. Once I discovered ShipMonk's Happiness Engineers (specifically \[sensitive content hidden\] who has been my life saver) I was put at ease."

"who previously served as our Account Representative prior to her promotion) is an excellent advocate for BruMate to help clear red-tape and serve as our champion in the ShipMonk orgnanization when a point of escalation is required (while still managing our expectations appropriately)."

### Cons

"Custom projects take forever, ofter months. If you ever want to leave the process to get your goods out of Shipmonk takes 6+ months and they will charge you minimum fees, + storage fees the whole time and will never address any billing issues."

"Eventually, they charged us for three pallets for our inventory pickup, even though we didn't use any pallets, and the small box we had them dispose of was due to their forgetting to include it in our pickup. "

"The company is made up of a bunch of washed up, tired people who just couldn't cut it in other industries."

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ShipMonk Reviews, Pros and Cons - 2026 Software Advice