--- title: "ShipMonk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ShipMonk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ShipMonk is a good fit for you!" source_url: "https://www.softwareadvice.com/inventory-management/shipmonk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Order Fulfillment Software](https://www.softwareadvice.com/scm/order-fulfillment-software-comparison/) / [ShipMonk](https://www.softwareadvice.com/inventory-management/shipmonk-profile/) / ShipMonk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/inventory-management/shipmonk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/inventory-management/shipmonk-profile/alternatives/) # ShipMonk User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 140 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.1/5 - Value for money: 3.9/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 91 reviews (65%) - 4 stars: 13 reviews (9%) - 3 stars: 10 reviews (7%) - 2 stars: 4 reviews (3%) - 1 star: 22 reviews (16%) ### Most mentioned pros - Their fulfillment is quite fast, 1-2 day processing and shipping, we ship a large volume and they are still able to keep up. - The dashboards make the management of my inventory and orders easy. - We have other business endeavors coming up and ShipMonk will always be at the top of our list for our 3PL partner. ### Most mentioned cons - Custom projects take forever, ofter months. If you ever want to leave the process to get your goods out of Shipmonk takes 6+ months and they will charge you minimum fees, + storage fees the whole time and will never address any billing issues. - Eventually, they charged us for three pallets for our inventory pickup, even though we didn't use any pallets, and the small box we had them dispose of was due to their forgetting to include it in our pickup. - Chat support is not always available delaying response time. ## ShipMonk customer reviews Showing reviews 1-25 of 140 (page 1). ### Lots of options and easy to use - Overall rating: 5/5 - Reviewer: Jackie S. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i really like about ShipMonk is that it has great security features to keep you safe, shipping is really fast and there are great options, there are more than one way to ship, payments are fast and secure. #### Cons i don't have any cons at the moment, in general everything is running great with no problems whatsoever --- ### 2+ Years and Going Strong - Overall rating: 5/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software - I'm able to manage inventory and orders in one easy to use platform. They are constantly launching new features that have been a no brainer for my business. #### Cons I would like to see an integration with Zapier. They informed me it will be launching in Q2 so I'm eager for that. #### Reasons for choosing ShipMonk Their software was much better than everything else on the market and their prices were reasonable. I'm sure there are cheaper options out there, but the small percentage more if worth the added value (if you value technology). #### Reasons for switching to ShipMonk I've used two fulfillment centers before Shipmonk and neither have come close to what Shipmonk offers. The UI is simple but provides all the data needed to manage my orders (i.e. put them on hold, move inventory, etc.). --- ### ShipMonk is the modern answer to fulfillment - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would recommend ShipMonk for anyone struggling with fulfillment needs. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShipMonk has modernized an otherwise archaic process. They also have an amazing team to support their customers. #### Cons It can occasionally be slows to load but is constantly improving. They seem to take customer suggestions to heart so I don’t often have cons about this software. --- ### Love working with Shipomonk - Overall rating: 5/5 - Reviewer: Alexander C. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love working with Shipmonk. I've tried working with other fulfilment services and they don't come close. Mistakes happen (as they do anywhere) but with Shipmonk they're very, very rare and when they do happen, customer service is always there to help. I couldn't recommend them enough. #### Cons Occasional fulfilment errors, not being able to view case log #### Reasons for switching to ShipMonk ShipBob had a glossy facade for sure but just fell apart operationally. I just couldn't keep up. --- ### ShipMonk is great! Saved us MONEY and TIME! - Overall rating: 5/5 - Reviewer: Emmanuel B. - Verified reviewer: Yes - Industry: Publishing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been with ShipMonk for 4+ years, we've seen them grow to multiple warehouses across the country and world. Their software and services are always improving and updating. We've been very happy with their service and partnership, their happiness engineers actually care and are extremely helpful. We have other business endeavors coming up and ShipMonk will always be at the top of our list for our 3PL partner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm very happy with the Happiness Engineer Team, it always feels personable and they are quick to help you solve whatever issue you're dealing with. Shipping service is great, they ship through all major carriers and their backend software is easy to use, they update and improve it quite often. Their fulfillment is quite fast, 1-2 day processing and shipping, we ship a large volume and they are still able to keep up. They integrate seamlessly with Shopify, Amazon, and TikTok platforms. They have saved my business money and time, and have streamlined our shipping. #### Cons We currently use custom packages for our product, I'm nitpicking here, but I only wish ShipMonk had a few more options for packaging. I understand our product is quite large 10x10x2 inches. If you have a smaller product they have plenty of options, but unique sizes like ours require a custom packaging setup. --- ### Horrible experience as a small cosmetics business - Overall rating: 1/5 - Reviewer: Nicole D. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered It took a month for our account to be closed. Overall, we're really not happy and they misled us. They said there were no hidden fees, sending in products would be easy, and their rates are competitive. Those three things are not true. I would never recommend a small business to work with Shipmonk. Maybe a mid-sized business whose products are larger and more expensive. But for us it was an incredible waste of time and money. Major issues with the warehouse. For example, we were told a product weighed 4oz. There were dozens of the exact same product with a different print, weighing 0.4oz. I mentioned the discrepancy multiple times. I was given a photo of the product on the scale which clearly said 0.04oz. They still said that the weight of 4oz was correct. I had to respond in ALL CAPS for them to get the point that there was a decimal. This is a logistics company, how can they make that kind of error? 3.8oz difference is almost another tier when shipping First Class. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros What worked well was photos are taken of each product when they are first entered into the system. Orders from the same person are able to be merged. We can select the shipping service we want to use per order if it needs to be overriden. Shipping rates are ok. #### Cons Bugs in the software delayed shipments for days with no notice. Little/not helpful support. To set up the Etsy integration, they asked us for our username and password in a plain text form (insecure). They do not let you know if there are problems or extra fees associated with an order. They do not let you know how much storage any given SKU takes up. There are an unnecessary amount of fees. Little communication about any specific orders or problems that arise. I was told we would be allowed to send our products in polybags as opposed to boxes, as our products are very small and lightweight. When our products arrived, they charged us extra fees for new boxes $$ and a special projects fee $$. Instead of letting us know this was an issue, we had to find the surprise in our bill and repeatedly ask why the charges were there. We were told that's just the way it is. We would not have signed up with Shipmonk had we known boxes were a requirement (incredibly inefficient for us). Even though we are local to the warehouse, there wasn't really a clear way to be able to drop off ($) or pick up our stuff. When we tried to close our account and have our items discarded: we were charged box fees (supposed to be included) + pick and pack fees $78 + a label fee $5 + a special projects fee + god knows what else other fees they invented. We're talking about someone taking items off the shelf and throwing them away. How that warrants the cost, I don't know. #### Reasons for switching to ShipMonk We moved to a different 3PL which has been a godsend. We get better pick and pack fees, better shipping rates and easy access to communicate with the warehouse. #### Vendor response Hi Nicole, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. Replied July 2022 --- ### Do Not Recommend - Avoid - Overall rating: 1/5 - Reviewer: Suzan H. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered When it comes to sales, they are very attentive. But the past 6 months have been terrible. Mispicks that are leading to a 60% order accuracy. Issues with receiving in inventory correctly - combining skus that require the 'special projects' team to fix. Misplaced inventory. Delays in shipping large order - 14-21 days at times. The list goes on. To top it off, they're charging for their mistakes and for them to correct the mistake. They're such a headache and I cannot recommend them to anyone. They don't care about small businesses. There are a few good people on the team (happiness engineers), but they have to fight an uphill battle to fully take care of their customers. Do not go with them - they will negatively impact your bottom line. They have a lot of hidden fees and charge you for their mistakes. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros They have an inventory system that allows you to see inventory in each warehouse. #### Cons It's basic functionality makes it hard to find meaningful insights related to inventory. This platform is good for only two things: fulfilling orders and storing inventory. #### Reasons for choosing ShipMonk They promised they wouldn't use plastic in our shipments.....they now use plastic in our shipments and wanted to charge us to not use plastic (as filler). I had to speak with numerous people to not be charged. In the beginning, I liked their communication. But I learned that was their sales person. #### Vendor response Hi Suzan, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. Replied July 2022 --- ### DO NOT GO WITH SHIPMONK AS YOUR NEXT 3PL - Overall rating: 1/5 - Reviewer: Michael D. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered if you are looking for a new 3PL, let me just start by saying.... DO NOT USE SHIPMONK. There are so many better options out there and the biggest regret ever is that I used ShipMonk for the past 18 months. When it came to closing my account, I was prepared to file a lawsuit it got so bad and I honestly wish I did. To 'close out my account and move my inventory' it took a whopping 35 days. You read that right.. 35 DAYS! That's 35 days of not being able to take sales. Thankfully - I had our best sellers already on Amazon so I could manually fulfil orders, but this is just a joke. Not only did it take this long to get my inventory picked up, they messed up NUMEROUS cartons mislabeling the contents and didn't label my pallets correctly. I ended up leaving them to go with Shopify Fulfillment Network, but if you don't qualify for them, I highly recommend ShipBob. I received quotes from over 5 3PL's and if I wasn't going with Shopify, ShipBob was my next choice. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The software is nicely built, but the customer service, shipping costs, and fulfillment times are a joke. #### Cons SHIPPING PRICES: One of the main reasons you use a good 3PL is to have the ability to take advantage of their cheaper / negotiated rates. Not the case here... rather than get cheaper rates, they are charging you more for every single carrier. I was getting cheaper rates using ShipStation back when I shipped myself. They are charging you as much as possible to just provide more profits for them, truly not caring for these small businesses they are providing services for. 2 DAY SHIPPING? RUN AS FAR AS YOU CAN FROM SHIPMONK!!!! In todays world, expedited shipping is becoming the new standard, and if you are looking to offer that to your -customers, MOVE ON TO THE NEXT COMPANY FAST. ShipMonk's 2-Day shipping cost was so incredibly high.. there were MANY cases where I would pay for their "custom label fee" which is $5, provide my own label via ShipStation, and it would STILL be cheaper than the cost they were giving me. How does that even happen? They offer 'DHL EXPEDITED MAX (2-3 BUSINESS DAY) and I did a report on all shipments that used this service and almost NONE made it there within 5 business days, causing me to refund SO many customers that paid extra for expedited shipping. I prefer USPS priority as I think the prices are fair, but they don't offer this for the 48 domestic states, only for Hawaii and Alaska which is the biggest joke EVER. #### Reasons for choosing ShipMonk I'll start by saying it's my biggest regret going with them and I really wish I went with ShipBob. Worst experience ever as a business owner and DO NOT.. I repeat DO NOT go with them or you will be writing a review just like mine. #### Vendor response Hi Michael, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. Replied July 2022 --- ### You get what you pay for, a low-price for a low-quality. - Overall rating: 2/5 - Reviewer: Jeremy W. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Poor quality of service with perpetually apologizing and excuses coming from a nice and responsive customer service team. Low-cost so it's easy to start up, but you pay over time with their nickel and dime pricing model. I suggest you find a different provider. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The price, there is no upfront cost--so if you are just starting up and need to be cost-effective this is a solution. (but not a great solution) #### Cons The opportunity cost of working with a more qualified operation makes it not worth the savings... I have had countless problems, and they simply are not getting better. They simply are not equipped to handle all the business they have. I think the most obvious problem is that while you are not charged up front, you are nickle and dimed every step of the way, they charge way too much for boxes...it's literally 200% upcharged (and they almost force you to use them) and every pick (includign the same SKU from the same box) is just overcharged. They are making their money back over time, and while you don't pay up front you pay with every issue and delay. We are constantly falling behind in dates, it takes days to get even a single unit shipped...and even then it's too late to make changes. We had a wholesale order that required a master carton to be shipped exactly as is, and it took over a week to get their team to move that! So it's not three weeks late... I suggest if you have the ability to work with another operation do it. #### Reasons for choosing ShipMonk Shipbob would not let us ship the batteries in our units at volume... but we wanted to go with them. #### Vendor response Hi Jeremy, We're having difficulty locating your account with us in an effort to validate your review. Please reach out to our Customer Experience team at support@shipmonk.com to speak directly with one of our Happiness Engineers. Thank you for being a valued merchant. We hope to hear from you soon. Replied July 2022 --- ### Way too Expensive and terrible customer support - Overall rating: 1/5 - Reviewer: Hans W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Extremely expensive and terrible customer support. At first you will receive replies within 24 hours. Later on You will be waiting a week for replies #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Absolutely nothing. Don't go with them because it can seriously destroy your business #### Cons Don't ever use ShipMonk. WAY WAY WAY more expensive than you will expect. You can find much cheaper options #### Reasons for choosing ShipMonk Seemed like nicely people but similar price. Then there were all these hidden fees #### Vendor response Hi Hans, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. Replied July 2022 --- ### Very Good and affordable - Overall rating: 5/5 - Reviewer: James P. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good and affordable. The dashboards make the management of my inventory and orders easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use of the platform - especially the dashboards. #### Cons Chat support is not always available delaying response time. --- ### Stay away from them... just fancy marketing and no quality! - Overall rating: 1/5 - Reviewer: Roberto A. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Their support reps are terrible. During COVID they hired a bunch of teenagers to manage the support and when you open tickets you get responses after 1 week... if not more. Most of the time they don't even understand what's the issue because they have zero experience and you waste your time with them. In the last period we had to call them all the time to try to get something moving.The worse is their [SENSITIVE CONTENT], she should be fired immediately. I wrote her several emails during the last 6 months explaining that the situation was unsustainable and she never took the time to answer.To me these guys are just good with their fancy marketing and have got good sales folks. The moment you start working with them you realise from their bills and their service that you've done a big mistake. Run away from them! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The interface looks nice but lacks in good reporting to keep track of stock movements. #### Cons I'd have given 0 star if it was possible. This is the worse 3PL we've have ever experienced in US.Their platform on the appearance looks fancy but lacks enhanced reporting that you'd need to control stock movements... and if you ask them they want to charge you a special project to develop custom reports that they should offer for free to all clients on the platform.Everything that you ask the standard answer is... we need to charge for a special project.Their fee system is not transparent and hides the real cost you will pay, it seems affordable on the paper but after a while you realise that they increase your storage costs because their minimum fee is linked to the storage costs. We were sending pallets (single SKU) and they were unpalletizing the goods when not needed and placing them in X-Large bins that cost much more (the pallet cost when we joined was $25 that is quite reasonable for LA) but if they decide to spread your stock as they want it just brings an increase of storage costs and consequentially minimum charges. #### Reasons for choosing ShipMonk On the paper it looked good and when we started it was okay, but in the last 18-24 months quality of service has gone in the rubbish... and their support reps are terrible. #### Vendor response Dear Roberto, We are sorry you have had difficulty with your 3PL experience. Your feedback has been brought to our attention and one of our Client Success team representatives will contact you as soon as possible to discuss your account and try to resolve any issues. Thank you for your patience. Replied December 2022 --- ### 2 Thumbs Up for Shipmonk - Overall rating: 5/5 - Reviewer: David L. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered I'd like to share our experience with ShipMonk's services because we've seen some successes in our collaboration with them. This year, we partnered with them for Section 321 import and fulfillment services to help us manage and reduce inventory import duty and tariff costs. Solid savings so far. Our products are manufactured overseas and imported to North American for sale. We're about 6 months in at this point, and they've been a pretty good partner for us. The Shipmonk team has the right attitude, is responsive, and the fulfillment services are great.We import into San Diego, store in Mexico, and then ship orders into the USA duty free. For Section 321 imports, their services plugin directly from their Mexican fulfillment center, and then that patches directly into their inventory and order management systems platform. So at any point, we can get a pretty clear view of what's going on in our fulfillment ops.All of this has been crucial for us in reducing shipping times and import costs this year. Beyond that, customer deliveries have been reliable and efficient. The onboarding was 1:1 with a dedicated rep and covered most of our questions. We've had a few support tickets in to them since, and the "Happiness Engineers" have been fairly quick and professional. Two thumbs up! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really helped our efficiency and allows us to focus on selling/marketing more! #### Cons Nothing really. As long as you are diligent in the process of switching to Shipmonk it has all been working so far #### Vendor response Dear David, Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found success with our 321 import and fulfillment services, along with working with our Happiness Engineers and utilizing our order and inventory management software. Please let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client. Replied March 2024 --- ### A year long disaster - Overall rating: 1/5 - Reviewer: Jason D. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Using shipmonk is my biggest regret of of 2021. Their warehouse is inefficient and incompetent. For a company that specializes in shipments they have misquoted me several times on shipments costing me more and more money. I have written them off as a learning experience, a very expensive one. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros I did like their dashboard, though it was not customizable. They were able to actually fulfill orders, this is about the only positive thing I can say about my experience with Shipmonk. #### Cons I was mislead when I began with them, as I was told customers would have live shipping rates. Their inventory management is horrendous and my inventory was stored in far too many locations instead of being consolidated. I chose them as they had a program for shipping overseas but they did not mention this was an add on from another company that cost me more time and money to set up. They have not been able to put my product in correct packaging for any period of time. #### Reasons for choosing ShipMonk For the features and cost, neither of which were any good. #### Vendor response Hi Jason, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. Replied July 2022 --- ### Shipmonk put my small nonproft out of business - Overall rating: 1/5 - Reviewer: Katie M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Then the problems started. Products that arrived were not showing up in my inventory. The June 1st ship deadline passed with one of the items; my branded boxes being "lost". The tracking info shows that these boxes arrived at Shipmonk May 6th but were not "found" until over a month later. I have angry subscribers and my boxes have missed both the June and July ship dates. Still no idea when they will be shipped. The current shippings rates I’ve been quoted are nearly triple what [SENSITIVE CONTENT] quoted me. This is not workable for my nonprofit. If I had known any of this, I would have stayed far away from Shipmonk. The integration with Cratejoy is not seamless and and there is still no way at this point to automatically send shipping notifications to the customers so I imagine I will be doing this by hand. Horrible experience, I have warned two colleagues in the subscription box industry to stay away from Shipmonk when they asked me my experience. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros the only good part of the experience was the friendliness of the happiness engineer. He tried his hardest but the company is dishonest and has destroyed my business. #### Cons I'm copying and pasting the Shipmonk values from their website: Our Values We help companies STRESS LESS and GROW MORE We are TRANSPARENT We prioritize GROWTH We are SERVICE ORIENTED We champion NEW TECHNOLOGY We PROMOTE DIVERSITY We are MULTINATIONAL We are YOUR PARTNER THROUGH THICK AND THIN We GET SH*T DONE As it is, the amount of time, and Stress I have spent over the last 3 months just to get a shipment of 110 boxes packed and prepared for shipping greatly outweighs the time I would have spent doing it myself. There was a lack of Transparency that this was going to be the case, my company is imploding, not Growing, I have not received the Services I signed up for, whatever New Technology you're using, it's not working, I don't care about the gender or color or Diversity of the people I'm working with, I care about the results, Shipmonk has been an absolute disaster for my business, not a Partner and Shit is Not Getting Done. [SENSITIVE CONTENT] was the salesperson I spoke to about signing up. I began speaking with her in February about having Shipmonk take over my Cratejoy-hosted subscription box. I was told this would not be a problem and was quoted shipping rates that were comparable to to the ones I was already having. I thought this was going to be great and that it would streamline the shipping of my 501 (c) (3) nonprofit subscription box. All of my products arrived at Shipmonk in Pennsylvania at least 10 days before the shipment was supposed to go out: June 1st. #### Vendor response Hi Katie, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. Replied July 2022 --- ### Has gone badly in the past 8 months - Overall rating: 2/5 - Reviewer: Andre V. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered After working with Shipmonk for almost 3 years, in the past 8 months things has gone very badly. Issues popping out on a daily basis. Loss of inventory, terrible customer service, issues will never be sorted, you still going to need to pay for them to fix their own issues, lack of professionalism and extremely uncapable employees. We have huge operations with them and are now trying to find a decent 3PL to work with. 100% stay away from them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros it worked well but now is not working anymore #### Cons Right now we are just disapointed as all is going down the drain --- ### Quality in Operations - Overall rating: 5/5 - Reviewer: Raul M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered The experience with Shipmonk and our account manager Joraina allow us to provide great customer service. I am very happy working with you guys. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use overall. It is very easy to use overall. It is very easy to use overall. #### Cons The tracking numbers could be added to the order faster and have easy access to tickets or claims opened --- ### Quality of shipments is not the best all of the time for our products - Overall rating: 5/5 - Reviewer: Jessica P. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how quickly they ship out our orders and how much insight is in their platform. #### Cons I do not like the quality of some of the packages. We have received feedback from customer complaining about the packaging being damaged. #### Vendor response Hello Jessica, Thank you for taking the time to offer feedback about your experience as a client with ShipMonk. We're privileged to have your business and look forward to assisting the continued growth of your brand. We will forward over your feedback to our support team to see where we might be able to improve on your concerns surrounding packaging and follow up soon. Thank you! Replied November 2022 --- ### [SENSITIVE CONTENT] is great! - Overall rating: 5/5 - Reviewer: Frankie P. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [SENSITIVE CONTENT] is great! He really understands what we need to be done. He takes the extra mile to ensure we are getting the best service. #### Cons Receivings are sometimes difficult to keep track of. #### Vendor response Dear Frankie, Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found success with your Happiness Engineer, and that he's been very helpful when it comes to resolving issues. We see you have had some difficulty tracking receivings in the past. Please feel free to reach out to our team at support@shipmonk.com if you'd like to discuss that in more detail. And be sure to let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client. Replied March 2024 --- ### Fantastic Onboarding Support - Overall rating: 5/5 - Reviewer: Brian L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Just connected my online store and sent my first batch of inventory to Shipmonk. Everything was smooth and onboarding was a breeze. Will update later to reflect my complete order fulfillment experience with them. Interface is nice, alot cleaner than Amazon FBA but their instructional guides are less detailed. What really stood out to me though was the customer service component. [SENSITIVE CONTENT] from the Onboarding team was the most helpful individual throughout my whole experience. It is refreshing to have a customer service member not only care about the issues you are facing, but take a step further to see to it that you and your businesses' needs are addressed. [SENSITIVE CONTENT] personally advocated on our behalf to Shipmonks Returns Team to fully integrate our custom returns process with their system. He also helped us out EVERY step of the way with onboarding, answering all of our questions and personally navigating us through the process and pain points we stumbled on. I can say the genuine care, personal level of detail, and friendly assistance he provided is one of the main reasons I would recommend Shipmonk to anyone. Just like the old adage; you cant buy trust. Trust is earned over time. And due to [SENSITIVE CONTENT] and Shipmonk's stellar support, this is the main reason why I choose to trust them with my business. Thanks Shipmonk Team! #### Cons Getting setup, the self service training and modules were pretty standard- the main trainings are nice however some side articles and topics are outdated and havent been updated to reflect their current version. Some areas such as returns are completely left out entirely for you to navigate. As a fairly tech savvy individual I would score overall ease of use a 75-80% (out of 100). --- ### The worst company I have interreacted with in 20+ years - Overall rating: 1/5 - Reviewer: Sean P. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Shipmonk are very good at selling their services and giving you false confidence in their abilities and execution. Nothing promised to us transpired. We launched our store without our fulfilment ready despite several reassurances that it would be ready. Three days in and three days after we were told our inventory would 100% be ready they hadn't even started the unpacking the boxes. We cancelled on the spot and arranged another 3PL company. This was March 2021. We're still negotiating to have some of our goods returned. We have already paid them $250 for zero service and they now want more despite having done nothing for us. 15 months now of trying to negotiate the return of a few dresses and trousers. They would offer a price and then rescind the offer only to increase it. Just this week they have asked for over $4000 for the storage of a few items of clothes that we've been trying to have returned to us for over a year. Not only this, but they have an account closing contract with a clause that prevents negative reviews of their business. This says all you need to know about them as a firm. Excellent at sales, clueless about anything else. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Stopped using software after the first couple of days #### Reasons for choosing ShipMonk Great telephone manner #### Vendor response Hi Sean, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant. Replied July 2022 --- ### Highly recommended for growing DTC brands. - Overall rating: 5/5 - Reviewer: Mike A. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered We came to ShipMonk after pretty terrible experiences with other 3PLs and they were a very welcome relief. We came to them because of their pricing but stayed because of their great customer service (just renewed our contract!). Their back-end software is also very intuitive and easy to use. Since we started working with them we have grown more than 4x and they have been able to keep up with this growth seamlessly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We came to them for their pricing and stayed because of their customer service. #### Cons They have a minimum pick fee that can be expensive. #### Reasons for switching to ShipMonk Improved customer service. --- ### Big Risk for Small Businesses - Steer Clear of Shipmonk! - Overall rating: 1/5 - Reviewer: Remy W. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Dealing with Shipmonk has honestly been one of the most frustrating, disappointing, challenging and largest sources of financal loss (and waste of valuable time) that I have yet to experience in my entrepreneurial career. I was sold on Shipmonks' supposedly user friendly app & 'great customer service'. Instead, I experienced ongoing problems with almost EVERY SINGLE SHIPMENT they sent. Good luck trying to get reimbursement for any of their 'services' when they mess up. Not only will you NOT receive an apology, they may even just stop returning your e-mails and messages! You cant even go to USPS or FedEx to make a claim, because all of the services are in their company name. It took 8 months with no resolution (and me persistently following up with them) on one case for me to finally ditch Shipmonk and still not get an reimbursement. If you love ongoing frustrations, incorrect shipments & being belittled and ignored by their internal teams, then this is the company to partner with! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros After using the program a few times, I found the application fairly intuitive. #### Cons If you have any issues with any shipments (and you will with Shipmonk!), they are less than helpful, lack a sense of urgency and I honestly felt as though they could not care less about my business! #### Vendor response Remy, we hear you and we sincerely apologize if your experience was less than perfect. We would love to discuss this with you directly. Please reach out to support@shipmonk.com for further contact, we'd love to hear from you. Thank you for taking the time to reach out, and we hope to hear from you soon. Replied June 2021 --- ### They will leave you high and dry when you need them the most - Overall rating: 3/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered At the critical time of year (Black Friday, Cyber Monday, Christmas), they will only focus on their biggest customers and they will leave you high and dry. We have hundreds of out of stock orders. The new stock was delivered on Wednesday at lunchtime. It's now 9.30pm on Friday and not only have they not dispatched the orders, but they also haven't even put the stock in the warehouse. I have called and messaged but have been constantly fobbed off and lied to with 'it's moving through the warehouse'. The truth is they are focusing on their bigger customers because they pay them more money. Nobody cares, nobody listens. So I have no option but to voice my concerns here instead. If you're looking for a service you can depend upon when your business needs it the most, Shipmonk, unfortunately, isn't the answer. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The software allows you to see an overview of your fulfillment #### Cons Returns labels can be buggy to generate --- ### Ultra Reliable 3rd Party Fulfillment - Overall rating: 5/5 - Reviewer: Davis Z. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Managing 3PL across several online marketplaces. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their team is very detail oriented and patient. Setting up my account and going through the onboarding process was a breeze thanks to the ShipMonk team. Very competitive prices and convenient facility locations make ShipMonk the best choice I could have made for 3rd party fulfillment. #### Cons There's not anything I'd complain about, but I will say there is a learning curve (like everything) to the UI and how to manage your account/shipments/inventory. #### Vendor response Dear Davis, Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found our support team to be helpful, prices competitive, and locations optimal for your business. I see that you encountered some issues in the past with the ease of adjusting to the UI. We apologize for that, and if you ever need any assistance with your account in any capacity, please feel free to reach out to us directly at support@shipmonk.com so our Client Experience team can continue to assist you accordingly. Please let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client. Replied March 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/inventory-management/shipmonk-profile/reviews/?page=2) --- ShipMonk Reviews, Pros and Cons - 2026 Software Advice