All SKULabs Reviews
1-25 of 34 Reviews
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Ben
Verified reviewer
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2019
Pays for its self
No more staff picking errors. The amount of $ this software saves is amazing. No more having to pay for customer return postage for incorrect item sent. Customers are happier. We are happier. The software pays for its self if you consider its zero error tollarance and what would otherwise have to be spent on returns.
CONSIt doesn't connect to vend the pos software we use or tower systems pos software. We would like it to have better functionaluty and connectivity here for inventory control.
Vendor Response
Thanks so much for that feedback, and we're so glad you like it! We've spent a ton of time building this service and we all really appreciate the fact that you gave us a shot.
Replied November 2019
Grant
Tobacco, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
SKULabs gives you the ERP features you need to grow, at a fraction of the cost
SKULabs from the pre-planning to onboarding to ongoing support is out of this world, couldn't have asked for a better partner!
PROSOverall ease of use - we came from StitchLabs when it was killed-off; SKULabs was just outside of our desired budget, but it delivers ERP grade software at a fraction of the cost. We have utilised SKULabs features to grow our business by over 45% in a single year! Before, I was probably say I was "flying blind" - now we use Insights and Sales Velocity daily and totally changed how we operate our business.
CONSNothing yet. It is extremely intuitive, easy to use and if you get stuck the support team are super quick to respond.
Reason for choosing SKULabs
Hands down the better feature set, support and ability to answer our specific requirements.
Reasons for switching to SKULabs
StitchLabs was being killed off, in a way I am glad; our business is 100% better off for using SKULabds
Catherine
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed July 2017
Do not use this product
The team behind SKULabs are nice (and always willing to take phone calls or chat via email), but unfortunately the product is too buggy and half built to serve any purpose. This product talks way more game than it delivers.
CONSThe landing page makes it seem like they have a full suite of functionality. In reality, they *some* functionality related to what they promise, but it's often half baked and buggy. The docs offer no guidance on how to use some features. It'd be worth its price if it actually did what they say they do on their website.
Brice
Apparel & Fashion, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Good product, needs some work though
Skulabs solved the problem of me paying too much for my previous inventory control program. It, for the most part, does what I wanted it to do.
PROSIt connects to lots of marketplaces. Once you understand how the software works, it works pretty well about 90-95 percent of the time. I have found it was a software written by software engineers (of course) that probably have never run a store before. But over, it is okay. Have not found a better alternative yet
CONSThe product search is horrible. It is an exact word search. If you don't put it in exactly, you won't find your product. I only have a few hundred products. I can't imagine what it would be like if you had thousands. There are lots of little things about this software that if you don't get right then it won't work at all. It is a must to pay them to set it up since it is most certainly not a plug and play type situation. So I compared this one to my last one like this: My last inventory control solution was like a teenager. You have to keep you eye on them since stupid things can happen, but for the most part they do okay just leaving them alone and letting them do their thing. Skulabs is like an infant child: You have to watch it constantly as problems will popup consistently and you have to solve them or else bad things can happen.
Reasons for switching to SKULabs
For price reasons. They changed their business model to cater to midsize businesses not small ones like mine.
Vendor Response
Thanks for your candid feedback. Every solution has its pain points, but we'll continue working to reduce ours as much as humanly possible.
Replied November 2019
Tisha
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
SkuLabs has simplified our Inventory Mgt Process
We like skulabs because it integrates very well with Big Commerce. Being able to load our inventory at a SKU level and build kits has streamlined my inventory mgt process. We have very few skus, but sell those skus packaged in quite a few different kits, but I always see with one click inventory on base skus.
CONS>Wish for had a few more choices on shipping vendors. >Wish for the ability to have POS orders come through as Waiting to Ship
Reason for choosing SKULabs
More inventory focused
Reasons for switching to SKULabs
We needed inventory management capabilities and tools send vendors orders.
Vendor Response
Thanks for your feedback! We've been hard at work making inventory management less of a headache for everyone, and it's great to see that bearing fruit for your team!
Replied December 2019
Justin
Import and Export, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Excellent inventory management
SKU Labs support is top notch, they are insanely responsive and willing to help work through almost anything you have issues or questions with.
PROSThe ability to create items as kits that depend on other products was key for us, since our business relies on these types of listings. We used to need to keep kit inventory separate from general, but now it is so easy to just enter inventory amounts into products X Y and Z, and the kit that needs them automatically calculates how many can be sold based on hat items are on hand. Amazing!
CONSIt took a while to get used to and get everything set up. There is a learning curve that can cause some headache, but the support team will make it as smooth as possible.
Reasons for switching to SKULabs
We primarily switched to SKU Labs for inventory management, but their shipping software is also fantastic. There are some areas where ShipStation is superior, but SKU Labs can memorize orders for fast shipping, and actually has amazing support. ShipStation seems to run smoother, but doesn't have any support unless you pay more for it, and is not without its problems. So when a problem does come up, there's not much else to do other than figure it out or learn to live with it. We had to use workarounds for their quirks all the time.
Aaron
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Solid functionality and Affordable
Overall SKULabs has really improved our accuracy in shipping, receiving PO's, and doing periodic inventory counts. Import/export functions are solid for being able to mass update to, or from SKULabs. Also, we do not see the 'anomalies' we saw in other software programs we used where inventory would just be off on occasion with no explanation. On that note, the logging system for products is very nice to be able to look back at when/how/why units were changed to track what is going on with any given product.
PROSThe integration of barcode scanning is very extensive in this software. Most software add on barcode scanning as almost an afterthought and that is apparent in its use, but SKULabs seems to hold it at its core and it becomes a very powerful tool. Very intuitive and usable GUI that doesn't overwhelm users. Solid integration with sales channels, and shipping services including Amazon SFP Shipping.
CONSIt takes a little testing to fully understand how the inventory is handled during the cancellation/picking/shipment process. When inventory is released back into inventory during the shipment/cancellation process combined with the picking/scanning can be a little confusing, but some quick testing can shed some light on how it is handled and is easy once you get the hang of it. The SKULabs mobile app has pretty poor performance. Slow response time and frequent disconnects/timeouts. We finally just started using the software through a browser on our mobile devices as it was more reliable.
Carla
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Keeps our business running
We use SKULabs to manage our retail and wholesale channels. SKULabs keeps track of my inventory counts and makes sure my pickers are shipping the right products to the right people. The couple of times I've needed help, a SKULabs team member was available right away to fix my issue.
CONSMy warehouse workers sometimes struggle with adding products to SKULabs when needed. After spending some time training them on it, though, I think they have it figured out.
Anonymous
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Great app. A little pricy.
Lots of Features - definitely a full service product. Easy Setup - didn't take too long. Great Customer Support - they called me right after installing.
CONSPrice - that's my only complaint. It's really expensive. I'm using SKULabs to sync product details and inventory totals between Square and Shopify. I'm looking at another app that claims to do this but I'm a little afraid to take the risk. Has anybody used Squarify?
Paola
Verified reviewer
Arts and Crafts, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
great addition to our inventory and order management
SKULabs has revolutionized our inventory and order management processes. It has significantly improved our efficiency, reduced errors, and enhanced our ability to meet customer demands effectively.
CONSnothing to complain about this tool SKULabs
Aimee
Consumer Goods, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2019
Functional
It's been good. WE like it, it works, however, we are approaching an inventory point where we need some of these issues we have to work. The shipping feature would be huge as we still cant use it.
PROSSKuLabs has been very functional for us in making our inventory management easier utilizing the 'warehouse' feature for two warehouses. It's helped us know our current inventory, update and order items. It's been EXTREMELY helpful. The inventory updates are relatively quick, so it's nice to have the site match the inventory. Customer Service has been responsive, but only on chat.
CONSThe shipping feature cant be utilized because it prints the products on the outside of the label. It would be nice if that would changed. We have products we sell individually that are also part of a kit, where the parts are in two warehouses. We can't seem to figure out how to create these kits and the chat help hasn't been helpful. Sometimes a human voice to guide through processes would be significantly helpful. The barcodes also don't work where we can print from SKUlabs. We purchased 4 different label printers assuming it was the printer and customer service basically said, it is what it is, it won't work. That's been a downside in needing to print thousands of labels routinely.
Reason for choosing SKULabs
Cost, price, features, shipping feature
Vendor Response
Hi Aimee, and thanks for your candid feedback. Our team was not aware of some of these ongoing issues and would like to resolve them with you as best we can. Please reach out to us whenever you have time available to restart those conversations I'm sure the issues you're still experiencing can be sorted out and your team will be using SKULabs to its fullest potential in no time!
Replied December 2019
James
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Not perfect, But Easily the best
Overall the software does what we wanted it to do and has helped us imporve accuracy 10 fold. if you are looking to get your stock organized and consolidate your shipping department, this is the program for you.
PROSThe software is straight forward, user-friendly, and has honestly completely changed our inventory accuracy by at least 80% or more. We used to have discrepancies at least once a day, and now we only get them once or twice a month. This software was a large change to our business but once it is installed and integrated it makes everything more efficint.
CONSI wish it had better analytic capabilities. we still find ourselves spending a lot of time figuring out how much we need to order and when. this gets difficult when shipments can take 3 months to arrive. a better inventory ordering feature would be nice as the ones in place don't work for what we want them too.
Reason for choosing SKULabs
N/A
Reasons for switching to SKULabs
SKU labs offered more. However, Ship station did offer sat delivery, and supported shipping methods better. SKU labs offer more in terms of inventory consolidation.
Vendor Response
Thanks for your feedback! We're always working on improving our solution so that helps a ton. :)
Replied November 2019
Andrew
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2019
Good solid program, could be smoother
I've seen it make some improvements. The process for bulk shipping and printing labels afterward has become a little more automated. Overall a useful tool
CONSI wish it could interface with a barcode scanner where I could input quantity information on the scanner. I wish you could set it to automatically print labels once you bulk ship a group of orders. Instead of clicking the drop down and 'print combined documents'. Or at least something more streamlined than the current process.
Vendor Response
Thanks for that feedback! We may have alternative methods of streamlining the tasks you're describing. Give our support team a call or send us an email to discuss those. :)
Replied November 2019
Jonathan
Arts and Crafts, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
The nuclear option for fulfillment processing
Our fulfillment center is able to verify if everything is its package using scanners.
PROSThe thing that drove us to SkuLabs was that we could manipulate the picking process to suit our packing needs. However, using it I found out that there are tons of features hidden behind the scenes that we might not ever use. One of the areas that SkuLabs has really stood out has been in their customer service. If I have a question on how something works, there will be someone answering the question within an hour, and if something is broken, it will be fixed within the day.
CONSWith all of these features, some of the menus can get pretty convoluted. One of our concerns for the people using this feature is that they can still ship an item even if all of the items on the list haven't been scanned in to ship. One of the areas that we have really had to customize heavily is the ability to short an order from the fulfillment software and to capture payment. From all of our research into fulfillment software plans, these features were almost along with scanner verification of an order were not present. If you implemented these features, you would be by far and large the most well rounded fulfillment software on the market.
Joshua
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
I just completed onboarding with SKULabs, but, so far they've far surpassed my expectations!
Let me say first that I've used ShippingEasy (they used to have an inventory tool too) and SkuVault. SkuLabs has so far been far superior to both. The support was EXCELLENT, over the top good. Their chat support is always on top of it and their support people know everything about their tool. The tool is really intuitive and solved a couple problems I didn't even know I had. It's really intuitive.
CONSI know they are still working on accounting for lead times for the purchase order system, at the moment it's a bit cumbersome to set up. They are helping me with it however.
Reason for choosing SKULabs
They just checked all the boxes for us, and the price was right.
Reasons for switching to SKULabs
Skuvault totally sucks for Etsy. It's clear that working with Etsy's somewhat difficult API is not a priority for them. SKULabs has worked everything out. We bounced from SkuVault after one week of use. We also have used ShippingEasy's inventory tool. It's not legacy and is falling apart.
Keith
Non-Profit Organization Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great WMS
Overall, I am very happy with SKULabs and especially how quick they respond to questions or comments.
PROSThe SKULabs software is very end user friendly and intuitive. It also has very useful analytics.
CONSnothing really for our application of use
Heather
Logistics and Supply Chain, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great Software
Overall, the experience has been of exceptional standard. The Sku Team are extremely helpful; they walk you through any issues or useful tips and if customization is needed, they have a full team on standby for this.
PROSFrom start to finish, the skulabs product was exceptionally easy to use with almost no training needed. We loved that it resolved critical errors or bottlenecks we were experiencing in our order verification process. It also has a great user management feature so that we could pinpoint orders verified by certain personnel.
CONSAlthough the order upload/import process is relatively easy. I find that if you are importing from another system, you have to be careful as to not duplicate any of the orders. I know this is a fail safe but if you make an error on the file, you have to re-upload the entire document (and repeat one by one as it only tells you one error at a time).
Ludvig
Used free trial
OVERALL RATING: