--- title: "Sortly Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Sortly. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Sortly is a good fit for you!" source_url: "https://www.softwareadvice.com/inventory-management/sortly-pro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Inventory Control Software](https://www.softwareadvice.com/inventory-management/stock-control-comparison/) / [Sortly](https://www.softwareadvice.com/inventory-management/sortly-pro-profile/) / Sortly Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/inventory-management/sortly-pro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/inventory-management/sortly-pro-profile/alternatives/) # Sortly User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 957 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 615 reviews (64%) - 4 stars: 268 reviews (28%) - 3 stars: 58 reviews (6%) - 2 stars: 7 reviews (1%) - 1 star: 9 reviews (1%) ### Most mentioned pros - The platform is very user‑friendly, with an intuitive interface and mobile-first design that makes onboarding and day-to-day usage straightforward. - Our favorite function that Sortly offers is the ability to review reports across all functions from inventory levels to user activity. When mistakes are made, we are able to see exactly where, and not let things fall through the cracks. - The clean, visual dashboard that allows users to organize inventory using folders, tags, photos etc. making it easy to locate and manage items. ### Most mentioned cons - This is highway robbery for consumers who only use their system for managing a home inventory for insurance purposes. When one considers how businesses transact and manage an inventory vs a home user, it would seem relatively simple to create pricing models that focus on monthly transaction volume as opposed to just record count but they were unwilling to work with me on a reasonable solution other than reducing the items in my home inventory. - There are occasional bugs and syncing issues reported, especially with larger datasets. - We are not able to make changes to the unit after an item has been created, nor are we able to add variations to an existing item if not done initially during the creation of an item. ## Sortly customer reviews Showing reviews 1-25 of 957 (page 1). ### Sortly Review - Overall rating: 5/5 - Reviewer: Sal J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Sortly has been positive, particularly for basic inventory management needs. The platform is very user‑friendly, with an intuitive interface and mobile-first design that makes onboarding and day-to-day usage straightforward. It’s especially effective for small businesses that need simple, visual tracking without complex systems. Features like barcode scanning, photo-based inventory, and customizable folders help streamline operations and reduce manual errors. However, while it performs well for core use cases, limitations in reporting, integrations, and scalability can become noticeable as requirements grow. Overall, it’s a reliable and efficient tool for managing inventory at a foundational level. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Sortly is its simplicity and ease of use. The platform has a clean, intuitive interface that makes it quick to get started, even for users with limited technical experience. The mobile app is particularly useful, allowing inventory to be managed on the go with features like barcode and QR code scanning. I also appreciate how visual the system is, with photo-based tracking and customizable fields that make organizing items straightforward. Overall, it significantly reduces the complexity of inventory management and saves time by streamlining day‑to‑day tracking and reporting tasks. #### Cons What I liked least about Sortly is that it can fall short in several key areas. From a security perspective, there is limited visibility into controls and integrations compared to more enterprise-grade tools. In terms of value for money, pricing can increase quickly as inventory grows, making it less suitable for scaling small businesses. Customer support can be inconsistent, and response times aren’t always ideal. There are occasional bugs and syncing issues reported, especially with larger datasets. Tracking lacks real-time updates in some scenarios, and reporting capabilities are fairly basic, limiting deeper analysis and insights --- ### Easy to use app for controlling inventory - Overall rating: 5/5 - Reviewer: Alicia E. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience have been great. It does everything I need in an easy way and helps me keep everything updated, do reports, know in one glance what I have and what is needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very easy to use and you are able to customize most things you’ll need without too much complication. #### Cons I have sometimes have trouble with syncing where I need to close completely in all the devices and accounts and then start the app again. It is sometimes a problem if you need a fast report and are having trouble with sync. I would like more control over reports. #### Reasons for choosing Sortly Price was important, but also how easy it was to customize and the kind of reports you were able to get. I started using the trial, and because it worked great we decided to buy it. If it wouldn’t have worked as expected, we would have tried the next option in price. --- ### Sortly and me, over 1 year - Overall rating: 5/5 - Reviewer: Henry L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very helpful. Easy to use,and intuitive. If you need help the AI is one of the better ones at helping from what I've seen. I've used a handful of other inventory tracking software, this one is for me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Sortly helps me keep track of inventory and pricing which allows me to not overspend and over store. Whenever I do have problems, the chatbot which is AI, is actually helpful. It will take you step by step on how to do things and when features arent available it will let you know. I've confimed it with a human agent. #### Cons I don't know if its just me, but I don't have the ability to move items without making a new item and losing all the history. Because of this, i have to keep a item with a inventory of 0, just so i can have the history of the item for a couple of months before i delete it entirely. #### Vendor response Hi Henry, Thanks so much for the thoughtful review! It is great to hear Sortly is helping you stay on top of inventory and spending, and that the in-app guidance has been useful. On the item movement issue you mentioned, that is definitely something we can help with. You should be able to move items without losing their history, so it sounds like there may just be a specific setup or workflow tweak needed. Please reach out to our support team at support@sortlyapp.com and mention this review. We would be happy to walk you through the exact steps and make sure everything is working the way you expect! Replied April 2026 --- ### If I could give a zero I would - Overall rating: 1/5 - Reviewer: Heather D. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered We have been with Sortly since 2020. Our price went from $1500 per year to $2750, which we weren’t happy with but accepted it. Now one year later the price increased 93% to $5360 and no installment plan! We have been promised integrations that never materialized. The system is not always good about syncing with other users. For the service and features you are getting it is not worth it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Ease of use, photos and QR codes generated. Nice way to organize inventory especially retail mixed with custom orders. #### Cons Poor customer communication and service, not able to integrate with popular common software programs, greedy price increases with little warning to existing customers #### Reasons for choosing Sortly QR codes, ease of creating folders, more dynamic #### Vendor response Hi Heather, Thank you for your feedback and for being with Sortly since 2020. We’re glad to hear that features like QR codes, photos, and folder organization have been helpful in managing your inventory. We understand your concerns around the recent pricing changes. These updates weren’t about simply charging more—after holding legacy pricing steady for over six years while continuing to invest in product improvements and infrastructure, a pricing adjustment became necessary to align with the value we now offer. That said, we regret how this impacted your experience. We also recognize your frustrations around syncing and the delay in promised integrations. These areas remain a top priority for us. Please know we’ve also shared your comments directly with your Customer Success Manager and passed your feedback along to our leadership team for further review. Thank you again for your candid input. - Stephanie Replied July 2025 --- ### The Best Thing to Happen to Our Company! - Overall rating: 5/5 - Reviewer: Timothy S. - Verified reviewer: Yes - Industry: Design - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Sortly has flipped our productivity, especially when it comes to inventory. We used to keep inventory by pen and paper, which came with MULTIPLE errors. Those errors have been drastically cut back. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's completely improved our company's production and inventory management. #### Cons I have nothing bad to say about Sortly. Every new improvement they come out with surprises us and helps our productivity. #### Reasons for switching to Sortly It's dumbed down the process and made our processes so much easier. --- ### Super disappointed after all these years - Overall rating: 1/5 - Reviewer: Amanda C. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Previously, I recommended Sortly to other people in my line of business. I now tell them to stay away. Pricing does not reflect the level of customer service needed by small business owners. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It was fine when I was starting out and didn't need anything too robust, but the price previously reflected that and was fine. Now I feel "stuck" with Sortly because I've invested countless hours over the years trying to figuring out how to make it work for our business. When I ask questions of the Sortly team, I'm told they don't offer certain options. I then have to Google to find work arounds that could have been suggested by Sortly. #### Cons Customer service is poor. Since Sortly says speaking to customers on the phone would "slow them down"... I had a 25 email exchange over the course of 2 weeks. My questions could have been solved with a 10 minute call. The change in pricing was upsetting, not handled well by the Sortly team, 2 to 3 weeks of a "heads up" was not adequate and caused stress to us. Recent conversations on Reddit confirm others are having the same issues. #### Reasons for choosing Sortly Someone in my line of work recommended it. She has recently canceled since the latest changes. #### Vendor response Hi Amanda, Thank you for sharing your experience—we’re sorry to hear that recent changes and support interactions have been frustrating. While we’re proud that Sortly supported your early needs, we regret that our updates and service haven’t aligned with your expectations. Your support experience, especially the lengthy email exchange, falls short of the standard we aim to provide. We’re working to improve how we resolve complex issues more efficiently via email. We understand concerns about pricing. After keeping legacy plans unchanged for over six years, adjustments were necessary to continue improving performance, features, and reliability. Still, we recognize that the rollout could have been better communicated. We’d welcome the chance to do better—please email us at support@sortly.com if you’re open to reconnecting. Replied May 2025 --- ### Sortly Inventory is user friendly - Overall rating: 5/5 - Reviewer: Cara G. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great inventory management software app, but wanted to more than double the price on us with the last increase. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Like having different categories with Tabs, and love being able to add pictures, this program is very user friendly #### Cons Not being able to see all products at one and the price increase which was more than doubled since we had starting paying more than 3 or 4 years ago. #### Reasons for switching to Sortly Features and user friendly, the overall look is better with Sortly #### Vendor response Hi Cara, Thank you for taking the time to submit your review and for being a longtime Sortly user—we truly appreciate it! You can view all your items at once using the Inventory Summary Report. We’d be happy to show you how this works. Regarding the pricing changes: after keeping our legacy plans unchanged for over six years—while adding many new features and upgrades—we reached a point where updating our pricing was necessary to continue delivering reliable, high-quality service. Feel free to reach out to us to review your current plan—we’d be glad to see if any adjustments can be made. Replied June 2025 --- ### Good application for sorting of inventory. - Overall rating: 5/5 - Reviewer: Esther P. - Verified reviewer: Yes - Industry: Libraries - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am impressed with it, the import and export of data helps with organizing as well, will keep using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that I can sort out my inventory under different folders and have it organized is the best. #### Cons A bit expensive but worth it as well, That is why I have it as my main inventory application for my company. #### Reasons for switching to Sortly To sort out my inventory and keep it organized into different folders. #### Vendor response Hi Esther, Thank you so much for sharing your feedback! We’re thrilled to hear that Sortly has helped you keep your inventory organized and easy to manage — especially with folders and import/export features. We truly appreciate your note about pricing as well; we’re always working to make sure the value of Sortly matches the needs of every business. It means a lot that you’ve made Sortly your main inventory solution — we’re grateful to have you with us! Replied October 2025 --- ### Safety Coordinator II - Overall rating: 5/5 - Reviewer: Eduardo L. - Verified reviewer: Yes - Industry: Construction - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I’ve had a really positive experience with Shortly. It’s simple, convenient, and makes getting things done feel a lot easier. I like how straightforward the platform is and how quickly I can get comfortable using it. It saves time, keeps things organized, and fits nicely into my workflow without feeling complicated. There’s a little learning curve at first, but nothing too serious. Overall, Shortly has been a reliable and useful tool, and I’d definitely recommend it to others looking for something easy and efficient. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve had a really great experience with Shortly! It’s super easy to use, saves a ton of time, and makes getting things done feel much more straightforward. I especially like how simple and intuitive everything is—you can jump in without spending forever figuring things out. It’s become a really handy tool for my workflow, and I’d definitely recommend it to anyone looking for something convenient, reliable, and easy to work with. #### Cons One small downside with Shortly is that it can take a little time to get used to all the features. Some parts may feel slightly confusing at first, especially if you’re new to the platform. It’s not a major issue, though, and once you get familiar with it, things become much easier to navigate. --- ### Sortly makes inventory management a breeze - Overall rating: 5/5 - Reviewer: Craig C. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Recently, I consulted on a continuous improvement project aimed at cleaning up one of our warehouses. We used Sortly as one of our solutions. From the intuitive and clean UI, to the use of photos, to its offline functionally, we found it to be an incredibly useful complement to the new stocking and storage procedures put in place. I’d definitely recommend Sortly to others! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros The best thing about Sortly is its clean visual interface, use of photos for instant recognition of items, and awesome nesting/folder structure. I also found the ability to use it offline to be useful as the internet connection in our warehouses is inconsistent. #### Cons After wrapping up the project, I found the reporting and analytics features to be a bit limited. With that said, I was able to complete my executive summary and report-out without issue. --- ### Simple and Visual Inventory Management That Works - Overall rating: 4/5 - Reviewer: Ricardo A. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Sortly has been positive. It’s a practical and intuitive tool for organizing inventory, especially with the visual layout and tagging system. While the free version has its limitations, the core features work well and have helped streamline inventory tracking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Sortly is how easy it is to organize and track inventory visually. The interface is user-friendly, and I really appreciated being able to add custom tags, barcodes, and photos to each item. It makes managing stock much more intuitive. #### Cons What I liked least is that some of the more useful features—like custom reports and multi-user access—are only available in the higher-tier plans. Also, the mobile app can lag a bit when handling a large inventory. #### Vendor response Hi Ricardo, Thank you so much for taking the time to leave this thoughtful review—and for being a loyal Sortly user for over two years! We're thrilled to hear that the visual layout, intuitive interface, and customizable features like tags, barcodes, and photos have made a real difference in how you manage inventory. Helping logistics professionals like you streamline operations is exactly what we strive for. We also appreciate your candid feedback about feature availability across plans and the mobile app performance with large inventories. Your insights are incredibly valuable, and we’ve passed them along to our product and engineering teams. We’re always working to expand access and optimize performance, so stay tuned for continued improvements. Thanks again for your support and for recommending Sortly. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out! Replied July 2025 --- ### Makes our stockroom always ideal - Overall rating: 5/5 - Reviewer: Sleiman F. - Verified reviewer: Yes - Industry: Wholesale - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Sortly helps me to track all the contents of our stockroom so I do not have to second guess what is out of place or where. Every time it is much easier to find tools and spare parts as there are clear folders with product lines. #### Cons The one thing that I have analyzed is when I attempt to send large batches of data it will hold up longer than expected when I am updating our records to be audited annually. #### Vendor response Hi Sleiman, Thank you so much for the fantastic 10/10 review! 🙌 We're thrilled to hear that Sortly has made your stockroom easier to manage and helps you quickly locate tools and spare parts with clarity and confidence. That’s exactly what we aim for. We also appreciate you sharing feedback about delays when sending large batches of data. Would you mind reaching out to our Support team so we can gather more information about this? You can reach them at support@sortlyapp.com. Just throw in "Follow-Up: Large Upload Issue (Capterra Review)" as your subject line so we can connect the dots. Thanks again for being part of the Sortly community! Replied July 2025 --- ### Very easy system to setup! - Overall rating: 5/5 - Reviewer: Katie S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love it for both my personal and business uses. I use it to track inventory at work and my freezer at home. Best tracking system I have found and have tried a ton! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sortly is awesome for my personal and business life! I use it for both and the best part is you can add a ton of items for free but my work one we pay for because we need more options for items but I use it personally for keeping track of my freezers. #### Cons Doesn't scan a lot of items yet but I'm sure they're adding more every day. You can take your own pictures and the user interface is very easy. #### Vendor response Hi Katie, Thank you so much for your thoughtful review! We’re thrilled to hear that Sortly has been such a helpful tool for both your business and personal use—it’s great knowing it keeps your work operations organized and helps you manage your freezers at home. You’re right about item scanning—we currently use results from eBay and Amazon to power our database, and we’re actively working on adding more sources so you’ll be able to scan and recognize even more items over time. In the meantime, we love that adding your own photos has been quick and easy for you. We’re so grateful for your 10/10 recommendation and excited to continue improving Sortly for you! -Stephanie Replied August 2025 --- ### An honest review of Sortly by Mr. M Davies - Overall rating: 5/5 - Reviewer: Michael D. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Iv been using it for inventory control now for the last two years. I absolutely love it and it makes my life a lot simpler than it would be. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to book out stock and also very accurate at knowing where it's been if you need to check an items history. It reduces losses and maintains brilliant inventory control. #### Cons Having to search through the history of an item to be shown an event happend three weeks ago. I'd prefer a exact date and time. --- ### Simple but effective - Overall rating: 4/5 - Reviewer: Christian R. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the inventory management, and the search features. I do like the mobile app as you can scan items barcodes and Sortly will do its best to lookup the UPC and pull the info for you saving you time. #### Cons I dont like that there is a limit to the amount of subfolders you can have which made us re-organize our entire inventory layout. I also dont like that using a barcode scanner on the computer is very very limited compared to other inventory software. --- ### The more I use it the better I like it! - Overall rating: 4/5 - Reviewer: Jared H. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I think sortly is a great solution that pairs some of my favorite features from several inventory, manufacturing, and work flow programs. It's a great all in one solution for independant brands. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Image forward format allows me to find and reference products easily. Adding and moving inventory is very simple with is a huge help! #### Cons Better integration for automatic inventory updates would be helpful. If the features do exist they may have been complicated to set up which is why we currently run without automation. I am new to the platform and it seems like we could be optimizing how we used it if there was more feature and setup support from sortly team. --- ### Amin Ferwanahs Review - Overall rating: 4/5 - Reviewer: Amin F. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it’s been great seeing as we’re still using it, and it hasn’t disappointed us thus far #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It’s ease of use and helpful nature when trying to sort the massive quantity of items we use. #### Cons Sometimes I feel like sortly doesn’t have as many features as I’d like and sometimes the desktop version I find to be worse than the mobile. --- ### Sortly keeps us organized - Overall rating: 5/5 - Reviewer: Elizabeth H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am very happy and so happy that my company decided to start using this for our inventory tracking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how you can keep inventory of product at different locations, and not have to be there to triple check. #### Cons The update quantities interface could be a bit more user friendly. its a bit confusing adding quantities. --- ### Inventory with ease ! - Overall rating: 5/5 - Reviewer: Christine F. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Sortly has helped me to communicate better with customers about the parts they need. It has reduced returns. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to add photos of the parts. When sending out orders the customer can see what part is on the quote and I can see the availbility of the parts. #### Cons It is a little difficult to print reports. We dont use Excel sheets so it is a challenge. Other than that I love the program. --- ### Sortly feedback - Overall rating: 5/5 - Reviewer: SEANI F. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like this tool for inventory. It is great as long as co-workers use it too. Which is not your responsibility. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it uses pictures to find what I am looking for quicker and easier. I like that it notifies me if an item has gotten below desired stock level. It is easy to add and subtract whatever is added or used #### Cons Not anything that I don't like. If it could alert others in a text or calendar to add or subtract, a as an instructor has a class that would be helpful. --- ### Great app! - Overall rating: 5/5 - Reviewer: Brittney W. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great system, easy to use! a few minor flaws for my particular use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate through app, I like how you can move several things at once. #### Cons When your moving items I hate how you have to select each item and then hit “select all” if there’s more than one quantity. I wish there was a general button that just selected all the items. --- ### Thank goodness for Sortly - Overall rating: 5/5 - Reviewer: Riley T. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We changed to Sortly from a terrible inventory app and the ease of using it is amazing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of locating part in my inventory has been a great luxury for me. Absolutely love it! #### Cons So far I have not found anything about this app that I don’t love. Just a few characters typed in and there it is --- ### Mixed Feelings - Overall rating: 2/5 - Reviewer: Jacob J. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. What you get is pretty good. The developer relations and support using the API are abysmal, as is the outdated documentation, which is galling in light of the doubling of the enterprise fees. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Makes tracking inventory easy. The API is poor if you're looking to build on top of it. #### Cons Slow development time, doubled price of enterprise license. #### Vendor response Hi Jacob, Thank you for your honest feedback. We’re glad to hear that Sortly has helped make tracking inventory easier for you, but we’re truly sorry to hear that your experience with the API and developer support has been frustrating. We know how important reliable documentation and smooth integrations are, and we appreciate you sharing these concerns. We also understand that pricing changes can be disappointing, and we never want them to feel unfair. Please know that we’re always working to improve Sortly, including our developer resources. If you’re running into specific API challenges, our support team would love to help—please reach out at https://help.sortly.com/hc/en-us/requests/new, and we’ll do our best to assist. We genuinely appreciate you being a Sortly user and sharing your experience. Your feedback is invaluable in helping us improve. Thank you again! Replied February 2025 --- ### Nick's review - Overall rating: 4/5 - Reviewer: Nick M. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Experience with sortly was positive, helped us keep track of our stock nicely. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is easy to use and navigates well. The layout is simple and clean. It is also fast when changing things. #### Cons The mobile version's search was more effective than the desktop version. The mobile would only come up with exactly what you searched whereas the desktop would give you other "like" answers --- ### Mostly happy - Overall rating: 4/5 - Reviewer: Bret G. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For what it has to offer we are using it to the best of our ability and look forward to learning more to get more out of it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is fairly easy to use and our crew has a pretty quick time making it work for us #### Cons It is very costly and we have the need to set up more permission options and do not see a way to make that happen. We will be contacting Sortly for some needed help on our end and hope it keeps working for us. #### Vendor response Hi Bret! Thank you for your review and for sharing your experience with Sortly! We're glad to hear that your crew has found it easy to use and that it's working well for your needs so far. 😊 We understand your concerns about the cost and permissions options. Your feedback is incredibly valuable to us, and we'd love to help you optimize your setup. Please don’t hesitate to reach out to our support team at https://help.sortly.com/hc/en-us/requests/new. They can guide you through any needed adjustments and explore how to get even more out of the platform. Thank you for being a valued part of our community, and we look forward to helping you get the most out of Sortly! Replied January 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/inventory-management/sortly-pro-profile/reviews/?page=2) --- Sortly Reviews, Pros and Cons - 2026 Software Advice