Unleashed is an inventory management system designed for midsize businesses. Launched in 2009 by New Zealand-based Unleashed Software, Unleashed provides real-time visibility of all inventory management processes and transactions across sales channels, staff and warehouses.

Users can calculate total product costs and profit margins through Unleashed’s reporting and analysis capabilities. It also supports standard inventory management features such as inventory optimization, kitting and bill of materials. Unleashed is suitable for businesses in the consumer goods, manufacturing, retail and electronics industries.

Unleashed is cloud-based and is available for purchase as a monthly subscription, with four different tiers based on the number of users, products and warehouses. The Lite version allows for one user, one warehouse, one currency and 500 products, while the premium Enterprise version allows for 5 users, 5 warehouses, 25,000 products and multiple currencies. All versions allow for unlimited customers and suppliers.



239 Reviews of Unleashed

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 239 reviews

December 2018

JOsh from Carolina Kettle

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Unleashed review

Pros

It is user friendly and keeps me organized. When you get low on inventory it reminds you.

Cons

There are not any issues I have found with this software.

November 2018

Tony from diseb food group

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2018

NO CUSTOMER SERVICE AT ALL?

Pros

LOOKS AND SOUNDS GOOD, READS GOOD ON WEB SITE BUT THATS IT - NO SUPPORT OR CONTACT - IS THERE ANY SALES OR SUPPORT???

Cons

ALL I CAN SEE IS IT LOOKS GOOD AND READS GOOD BUT CAN'T GET ANYONE TO TALK TOO ABOUT IT?
BEEN TRYING FOR A WEEK NOW, INQUIRING ABOUT IT (CONSIDERING A CHANGE FROM ANOTHER PROGRAM) AN NO CONTACT... PRETTY CRAP I RECON.

November 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

This product is excellent

Pros

This is a very comprehensive product combined with a user-friendly intuitive interface. We are a laboratory that does tests and research. Managing our inventory is normally a real pain, but unleashed has helped us control what we do. Since we're working with formula's, it was really hard to find a competitive product that could deal with multilayered BOMs. Unleashed exceeded our expectations. They also keep adding features which is great. Integration with Quickbooks is also very handy. Additionally their customer support is very fast and accurate with punctual follow up.

Cons

Nothing negative to mention based on the price/quality that is offered. I just hope they don't raise prices.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Functionality

3 of 5

November 2018

Good for inventory, not so good for manufacturing

Pros

The inventory management (the core of the software) is great. It enables easy management of sales, purchases, and control of stock.

Cons

The manufacturing side of the software (bill of materials etc) is not good. You can't relate a BOM to a sales order or a customer when you print out the BOM to be manufactured. The reporting side of the software is not good either - it's hard to get stock reports that include assembled items.

October 2018

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Solid and comprehensive product

Pros

Unleashed has been a rock-solid product for our clients, and the support that we have been given during implementation has been brilliant. I can't speak of this product highly enough.

Cons

If there was anything that I would like to see is web-site capability - eCommerce. The B2B portal is good, but not suitable for end-users.

October 2018

Benjamin from Benny's Boardroom Pty Ltd

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

October 2018

Lacks even the most basic 'smarts' required for retail inventory management and customer service is woeful

We are an online retail business, running on Shopify, with approximately 2000 SKU's. I've heard good things about U/L from product creators with small product catalogues but this is not a solution for a serious retail business.

Pros

It captures landed costs and margins and is the SaaS platform that can be accessed from anywhere and more convenient to maintain vs. PC based software.

Cons

Good luck integrating with Xero without costly setup via accountants.

Extremely limited in terms of real world functionality. We still have not been able to perform a simple stock take due to the systems' considerable limitations and no one on the U/L customer service team is willing to help us beyond explaining Unleashed's limitations and how we must conform to them.

Out of the box reporting is woeful. We had to integrate with Power BI to gain any meaningful insights.

Customer service team are lovely people but not solution focused. If asking for a (seemingly common sense) solution to a problem, expect many emails back and forth with no resolution.

September 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Solid product supported by great onboarding and customer service

Pros

Our experience interacting with the team at Unleashed has been great.

They tailored the onboarding presentation to what we needed, and their product knowledge was incredible. It inspires a lot of confidence to have a call where the person on the other end is able to field very specific questions with ease.

Cons

There have been a couple of challenges with the API. They are in no way deal-breakers, but my wishlist would include: Faster response times, more fields available (e.g. margin on a SalesOrder).

September 2018

Laura from Brew Tea Co.

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

Integrating with Shopify

Pros

Lauren has been an absolute star. Had a few problems connecting the Shopify integration with Unleashed and she guided me through it all. Hurrah!

Cons

Can be a bit tricky to get your head around, but not bad at all once you've done that. Just need to stick with it!

September 2018

Anthony from Glassfit

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Sleek and Modern

Pros

Simple and easy to navigate, use is a breeze.

Cons

It was missing some tools but the last update has added some new tools and features.

August 2018

Venugopal from Max Life Insurance Company Limited

Company Size: 5,001-10,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

4 of 5

August 2018

A perfect platform for inventory management

Pros

This is a superb application which helps you to manage your inventory effectively and efficiently. It allows you to track your stock details in real-time across different locations. It helps you in taking better data-driven business decisions. Its interface is very simple as well as supportive as one can operate it by using training resources. It allows you to prepare invoices without having stock in your system. It is one of the reliable applications I have ever seen and in addition, it is very easy to introduce it to new employees. It consists of numerous attributes. It gives you the full value of the money spent on it as its functionality is very good. It provides excellent management functionality. It is very quick and effective in its working. It also supports CRM (Customer Relationship Management).

Cons

This application is not so much flexible as its UI is very complex, overwhelming complexity, etc. It is not customizable which leads to the lack of functionality. It has some problems in adjusting dates as it is very difficult in real-time tracking of stock. Some users want this application to be integrated with Xero as well as US shipping integration like ship station, etc.

August 2018

Ben from Fatsoma Ltd

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

August 2018

Excellent for stock control

Pros

Does everything we need for our business. Very strong 3rd party integrations.

Cons

Some things still be ironed out, it is quite new software so this will get done over time.

August 2018

Philisa from Gotel Pty Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Stock controll

Great for all businesses to have

Pros

I like the fact that they teach you everything including the costs of manufacturing waste and stocking

Cons

Nothing I like least I also like the fact that they also have a mobile app and we can use it and learn or modify things even if we are not at the office

July 2018

Alex from Grownetics

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

1 of 5

July 2018

Frustrating and limited in features - over complicated setup leads to huge let down.

Headache

Pros

Support responds almost immediately.. that'ts about it, but they typically tell you "no we cannot do that" or here's a band aid fix that does not apply to your problem

Cons

-Cannot link customers/projects to purchases
-Cannot change a PO prefix (work around for the above problem)
-Cannot create a PO based on BOM or assembly item
-Over complicated setup and confusing process flow - whats the point in entering a supplier's price when you have to manually enter it in every time you re-up?!!
- Training videos have no sequence or flow to them, hard to find anything
- Once you complete a transaction it is in the system forever (unless you get someone to completely wipe your account. )
-No refunds, your pretty much stuck with it.
- Export CSV import CSV functions only work half the time
- Using 1 screen to use this software is nearly impossible, just to create a PO for an assembly item, you need to be able to see bill of materials and navigate to products then purchase price
- Does not integrate with Quickbook desktop
-Cannot track service items (maintenance)

Basically just a spreadsheet with a fancy UI, a lot of the features you'd think it would have do not exist...

July 2018

Cormac from Cormac McCreesh & Associates

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Impressive software package that results in time and cost optimisation.

My client has better control over inventory from all aspects - financial, logistics and management time.

Pros

My client and I enjoyed the ease of use, help and tutorials. The connectivity to other apps such as Xero and Shopify was critical in selecting Unleashed as SAAS. The Unleashed support is great, very helpful and responsive. The information available to the client now is streets ahead of pre-implementation phase and resulted in optimisation almost immediately.

Cons

Lacking some useful reports meaning users have to manipulate excel to derive information. However Unleashed support noted requests for various reports and have added these to late updates.

July 2018

Kathy from WHG.Net Pty Ltd

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2018

I love Unleashed - easy to use between 3 warehouses

We can track stock and valuation.

Pros

Ease of setup and can make recipes and kits, can see stock in other warehouses. Training is easy on the application.

Cons

Can't go back and reverse errors and have to do lots of credits to correct errors. Could do with a report that give a total of invoice transactions rather that item total number.

July 2018

Kim from Kim Victoria Jewels

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Easy to use and powerful integrations

Pros

I am the owner of a very small jewellery making business. I used to use excel spreadsheets to keep track of my inventory components, purchases and completed pieces. Moving across to Unleashed has encouraged me to improve my profit margins, sped up the quotation process and ensure that I have popular components on hand. Using Assemblies and Bills of Materials ensures that I am quoting at the most up-to-date prices. I also like being able to store images against inventory items. Finally, I love the integration with Xero.

Cons

The templates for invoices and sales can be cumbersome to use. Being able to move text elements and have them snap to a grid wold help (i know there have been some updates recently but I have not tried them yet, so this may be solved).

July 2018

Daniel from Camati

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Really easy to use and perfect for a variety of stock

As stated in the pros section

Pros

The system is super easy to use. Can perform all your usual stock related transactions.
Great for stock take. If you don't know how to do something or need a little direction, there are heaps of tutorials and Q & A sections to help work through any issues.
There are lots of reports that can be utilised and exported.
It's great that you can export data, add in what you need and then import it rather than manually updating each customer or item.

Cons

1. Cannot add two types of taxes i.e. WET and GST to one item.
2. When you click next page it remains at the bottom. It should go to top of page. Also the page numbers/next/previous options should be at the top of the page.

June 2018

Kris from All Air Duct & Fittings

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2018

Very easy to navigate, easy to train learners as language used is consistent with warehousing.

Better understanding of raw materials through production process and finally to customer.

Pros

Being able to automatically open new windows for product information, real time stock on hand reports for different warehouses.

Cons

That you can purchase any product from any supplier.. even though that product has a default supplier against it. Very hard when we have 4000 products...when we are keying Purchases that there is nothing stopping someone from order it from the wrong supplier.

June 2018

Lisa from BG of Australia

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

We think Unleashed is excellent, the ability to see our true margin is a fabulous feature.

Multiple warehousing, accurate reports and inventory control.

Pros

The ability to see our stock holding over multiple warehousing was one of the reasons why we moved to Unleashed. It offer a huge range of features without the expense of going to large program. It integrates with our accounting program almost instantaneously. The reports are excellent. It has enabled us to determine our true cost of product with the ability to add charges such as freight. The onboard team and customer support is excellent.

Cons

The sales app for iphone is a great tool with one exception, this is the fact that all users are able to see the sell price of all customers. This has meant that our sales reps, who are not privvy to our reseller pricing, are able to see the price that our resellers are paying for product. This is not desirable nor acceptable to us and therefore we are still using another sales order system for the sales reps. If Unleashed were to modify the app so that we are able to limit the visibility of users of the app to only see those orders they have entered for their customers this would be an advantage and would mean we would be able to use the Unleashed sales app for all our sales team and we could cease using another system which isn't integrated with UL, those it would be more convenient and cost saving.

June 2018

Walter from Airstream Components Pty Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Have been using Unleashed for nearly 7 years. It has improved a lot over this time

We use it for generating picking slips and invoices

Pros

Easy to use and we can import sales orders via CSV files from our customers design software.
We can easily duplicate products.
Like the new feature that allows special pricing for certain customers

Cons

1.More customer discount levels would be nice.

2.We do not use Unleashed for inventory control however it forces things on us like "Cannot make a product never diminishing" so you have extra steps involved when imputing orders.