Unleashed software


Unleashed is an inventory management system designed for midsize businesses. Launched in 2009 by New Zealand-based Unleashed Software, Unleashed provides real-time visibility of all inventory management processes and transactions across sales channels, staff and warehouses.

Users can calculate total product costs and profit margins through Unleashed’s reporting and analysis capabilities. It also supports standard inventory management features such as inventory optimization, kitting and bill of materials. Unleashed is suitable for businesses in the consumer goods, manufacturing, retail and electronics industries.

Unleashed is cloud-based and is available for purchase as a monthly subscription, with four different tiers based on the number of users, products and warehouses. The Lite version allows for one user, one warehouse, one currency and 500 products, while the premium Enterprise version allows for 5 users, 5 warehouses, 25,000 products and multiple currencies. All versions allow for unlimited customers and suppliers.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

228 Reviews of Unleashed

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  • Philisa from Gotel Pty Ltd

    Number of employees: 51-200 employees

    August 2018

    Stock controll

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great for all businesses to have

    Pros

    I like the fact that they teach you everything including the costs of manufacturing waste and stocking

    Cons

    Nothing I like least I also like the fact that they also have a mobile app and we can use it and learn or modify things even if we are not at the office

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alex from Grownetics

    July 2018

    Frustrating and limited in features - over complicated setup leads to huge let down.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Headache

    Pros

    Support responds almost immediately.. that'ts about it, but they typically tell you "no we cannot do that" or here's a band aid fix that does not apply to your problem

    Cons

    -Cannot link customers/projects to purchases
    -Cannot change a PO prefix (work around for the above problem)
    -Cannot create a PO based on BOM or assembly item
    -Over complicated setup and confusing process flow - whats the point in entering a supplier's price when you have to manually enter it in every time you re-up?!!
    - Training videos have no sequence or flow to them, hard to find anything
    - Once you complete a transaction it is in the system forever (unless you get someone to completely wipe your account. )
    -No refunds, your pretty much stuck with it.
    - Export CSV import CSV functions only work half the time
    - Using 1 screen to use this software is nearly impossible, just to create a PO for an assembly item, you need to be able to see bill of materials and navigate to products then purchase price
    - Does not integrate with Quickbook desktop
    -Cannot track service items (maintenance)

    Basically just a spreadsheet with a fancy UI, a lot of the features you'd think it would have do not exist...

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cormac from Cormac McCreesh & Associates

    Number of employees: 11-50 employees

    July 2018

    Impressive software package that results in time and cost optimisation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My client has better control over inventory from all aspects - financial, logistics and management time.

    Pros

    My client and I enjoyed the ease of use, help and tutorials. The connectivity to other apps such as Xero and Shopify was critical in selecting Unleashed as SAAS. The Unleashed support is great, very helpful and responsive. The information available to the client now is streets ahead of pre-implementation phase and resulted in optimisation almost immediately.

    Cons

    Lacking some useful reports meaning users have to manipulate excel to derive information. However Unleashed support noted requests for various reports and have added these to late updates.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kathy from WHG.Net Pty Ltd

    July 2018

    I love Unleashed - easy to use between 3 warehouses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We can track stock and valuation.

    Pros

    Ease of setup and can make recipes and kits, can see stock in other warehouses. Training is easy on the application.

    Cons

    Can't go back and reverse errors and have to do lots of credits to correct errors. Could do with a report that give a total of invoice transactions rather that item total number.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kim from Kim Victoria Jewels

    July 2018

    Easy to use and powerful integrations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I am the owner of a very small jewellery making business. I used to use excel spreadsheets to keep track of my inventory components, purchases and completed pieces. Moving across to Unleashed has encouraged me to improve my profit margins, sped up the quotation process and ensure that I have popular components on hand. Using Assemblies and Bills of Materials ensures that I am quoting at the most up-to-date prices. I also like being able to store images against inventory items. Finally, I love the integration with Xero.

    Cons

    The templates for invoices and sales can be cumbersome to use. Being able to move text elements and have them snap to a grid wold help (i know there have been some updates recently but I have not tried them yet, so this may be solved).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Daniel from Camati

    Number of employees: 2-10 employees

    July 2018

    Really easy to use and perfect for a variety of stock

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As stated in the pros section

    Pros

    The system is super easy to use. Can perform all your usual stock related transactions.
    Great for stock take. If you don't know how to do something or need a little direction, there are heaps of tutorials and Q & A sections to help work through any issues.
    There are lots of reports that can be utilised and exported.
    It's great that you can export data, add in what you need and then import it rather than manually updating each customer or item.

    Cons

    1. Cannot add two types of taxes i.e. WET and GST to one item.
    2. When you click next page it remains at the bottom. It should go to top of page. Also the page numbers/next/previous options should be at the top of the page.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kris from All Air Duct & Fittings

    Number of employees: 11-50 employees

    June 2018

    Very easy to navigate, easy to train learners as language used is consistent with warehousing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better understanding of raw materials through production process and finally to customer.

    Pros

    Being able to automatically open new windows for product information, real time stock on hand reports for different warehouses.

    Cons

    That you can purchase any product from any supplier.. even though that product has a default supplier against it. Very hard when we have 4000 products...when we are keying Purchases that there is nothing stopping someone from order it from the wrong supplier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lisa from BG of Australia

    Number of employees: 2-10 employees

    June 2018

    We think Unleashed is excellent, the ability to see our true margin is a fabulous feature.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Multiple warehousing, accurate reports and inventory control.

    Pros

    The ability to see our stock holding over multiple warehousing was one of the reasons why we moved to Unleashed. It offer a huge range of features without the expense of going to large program. It integrates with our accounting program almost instantaneously. The reports are excellent. It has enabled us to determine our true cost of product with the ability to add charges such as freight. The onboard team and customer support is excellent.

    Cons

    The sales app for iphone is a great tool with one exception, this is the fact that all users are able to see the sell price of all customers. This has meant that our sales reps, who are not privvy to our reseller pricing, are able to see the price that our resellers are paying for product. This is not desirable nor acceptable to us and therefore we are still using another sales order system for the sales reps. If Unleashed were to modify the app so that we are able to limit the visibility of users of the app to only see those orders they have entered for their customers this would be an advantage and would mean we would be able to use the Unleashed sales app for all our sales team and we could cease using another system which isn't integrated with UL, those it would be more convenient and cost saving.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Walter from Airstream Components Pty Ltd

    Number of employees: 11-50 employees

    June 2018

    Have been using Unleashed for nearly 7 years. It has improved a lot over this time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use it for generating picking slips and invoices

    Pros

    Easy to use and we can import sales orders via CSV files from our customers design software.
    We can easily duplicate products.
    Like the new feature that allows special pricing for certain customers

    Cons

    1.More customer discount levels would be nice.

    2.We do not use Unleashed for inventory control however it forces things on us like "Cannot make a product never diminishing" so you have extra steps involved when imputing orders.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Taryn from Vacpac Pty Ltd

    Number of employees: 2-10 employees

    June 2018

    Easy to use but a few nit pick things to improve on.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Sales history and love "average landed cost" pricing. I like that more than one person can use the software on different computers.

    Cons

    Would love to have the feature that will advise if emails have failed to send/email is wrong. Xero has this feature and it is great but when emailing from unleashed, we never know if the email has gone through or bounced back and when we chase up outstanding accounts, clients advise us that they have never received the invoice in the first place. Please install this feature asap. About 2 years ago I sent in a submission for this feature and nothing has been done about it. When talking to support I wasn't the only one to ask.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    Unleashed enabled me to land 2 of the biggest dropship accounts in the US

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Enables me to reach new accounts -- I couldn't meet the operational requirements of these high-volume online retail accounts without Unleashed's real time inventory management capabilities.

    Enables me to accurately value my COGS and Stock on Hand

    Greatly facilitates document management across Sales Quotes, Orders, Packing Lists, etc.

    Supports my scalability requirements

    Continuous feature and service upgrades

    Cons

    Warehouse management features still thin, more development needed

    Lacking native EDI real-time document exchange

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Nathan from GB

    Specialty: Retail

    Number of employees: 2-10 employees

    June 2018

    Basic Inventory Software & Cold Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    When we found a superior inventory management solution (www.cin7.com) we gave our notice to Unleashed to close our account, prior to the next billing cycle. Unleashed informed us they would bill us another month's payment as it was buried in their terms and conditions. This was despite me bringing to their attention that their website stated in their FAQ "While we’ll be very sad to see you go, you can cancel your subscription at any time by emailing support@unleashedsoftware.com" (they have subsequently updated their website, but steadfastly refused to waive this unfair extra fee.) When I asked for Unleashed management to intervene, no one from management responded. Hopefully I can help others avoid a similar fate. My gift to other business owners out there is this... do not sign up with Unleashed until you have review/assessed Cin7. Cheers

    Pros

    It is online software (SAAS) so it is accessed via internet and therefore much more convenient to access/maintain than PC based software.

    Cons

    Too basic for the needs of a serious retail business. (we have over 5000 products)
    Reports are limited and Purchase Order creation in particular has no 'smarts'. i.e. when you add an item to a PO, you would like to know how many you already have on order, how many you have a hand, how many have sold in the last month? Not possible on the PO screen in Unleashed. Also no direct integration with 3PL warehouses.
    For these and many other reasons we spent most our time using spreadsheets which defeats the purpose of specialist inventory management software in my opinion.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 2-10 employees

    June 2018

    Unleashed is a great way to manage inventory

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's got good integrations, and helps you stay on top of your inventory, which hugely time-saving on its own.

    Cons

    Wish they had multiple warehouses supported for the Small plan, it's quite a jump to the medium plan and not much additional features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Zama from Rock Solid Industries

    May 2018

    I have found that Unleashed is very user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The fact that it's online and not server based, I can work from anywhere I want. It is very convenient for people who travel a lot, the phone app is also an added benefit to the programme.

    Cons

    Being unable to amend transactions once completed like you can in Xero, people make human erros and sometimes they need to be able to fix their mistakes. Also the fact that it allows for an invoice to be generated before the stock is depatche becomes a bit of an issue. Another thing Unleashed needs to allow more restrictions, for instance allow the admionistrator to block certain users from pulling stock from other warehouses that don't belong to them. Currently warehouses are available to anyone who is a user in the company.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mike from Development and Marketing

    May 2018

    Fantastic Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Just signed up a week ago but felt the need to review early due to the incredible customer service. Best service I've ever had from a company yet. Also, the software was easily the best out of the 5 or so alternate ones I was considering. Great intuitive UI which is important for me, and it works with Amazon, Xero, Shopify and can do Bill of Materials which ticks all the boxes for my business. Highly recommend!

    Cons

    You can only map one warehouse per sales channel. I may be wrong about this and there may be a workaround but this is the only con I can think of.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Kippie from School Art Supplies

    Number of employees: 2-10 employees

    May 2018

    For the most part this is one of the easiest warehouse management system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Product & customer management control. clear warehousing reports. easy customer exports for marketing purposes.

    Pros

    connected buttons
    attaches well to Xero
    Attaches well with Neto
    multiple buy prices
    customer price levels
    no more duplicate order numbers allowed.

    Cons

    To easy to complete an order and can not revers the mistake
    can not revers dispatched orders
    can not do multiple discounts. ie. multiple buys, and overall discounts
    could like to load multiple items of one range in one go. ie blue red and yellow 3 of each. without typing in each code separately.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Unleashed does a fantasic job of ensuring an accurate Inventory.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The fact this it is a perpetual inventory system is a must have for us. The support documentation is fantastic. Simple to transfer inventory, setup quotes, and the integration with QBO works quite well.

    Cons

    I can't attach documents to Sales Orders or Purchase Orders. Document Designer could be improved. Needs a direct UPS shipping integration.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kirsty from The Hardwood Floor Store

    May 2018

    A smooth on-boarding

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    On boarding was a relatively simple process. I have no experience in setting up new systems but this was smooth and if I got stuck at any point, the Unleashed on boarding team was super helpful. The support team (via email) have had a remarkably fast response time and have been great in responding to any issue I have had since! Training our small team to use the software was quick and easy and the team find it easy to use.
    The unleashed software puts some barriers in place that can be annoying (e.g. need a purchase order for every purchase/need to raise a credit relating to an order) but this all leads to a super accurate inventory!
    Reports showing margins and split down by sales person or department have been brilliant for tracking and reporting to directors.
    The Xero Integration is wonderful and one of the main reasons we looked into using Unleashed.

    Cons

    A lot of our stock we buy from our sister company which means that the inventory is not 'in stock' this means we need to do a purchase order for ever sales order which is quite some extra work. Also you have to pay for phone support on my plan which I feel sometimes I just need whenI need to sort something - but we don't pay and the email support has been great so it's not a big deal! :)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alan from Food Industry

    May 2018

    Don't think about it, just do it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Unleashed is nothing short of amazing. We deal with importing goods from continents all over the world all batched in varying volumes, which was a total headache. We went from 15+ spreadsheets to something so slick it has greatly reduced my time needed. In fact, when I added up the time to manage the spreadsheets it totalled 248hrs per year. Learning the terminology was a bit tricky, to begin with, and with our many bulk products breaking down to smaller units it took a while to get everything into the system but with the help of the unleashed team and the training program, I have everything in the system running and I would not look back. I only wish I did it sooner. Don't think about it, just do it.

    Cons

    Terminology is a bit hard to figure out if you are new to this field. It would be great if there was an android based app as well! You can use the site online but its not as slick as the iphone app.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Anke from FloControl Ltd

    Number of employees: 2-10 employees

    May 2018

    Excellent Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The Unleashed Team is just amazing. They respond usually within the hour to queries, if not sooner. I had put forward development requests, some of which were already delivered, within ca. 3 months, which is quite good for a shared platform service. Our implementation went very smoothly thanks to the continued support of the team.

    Cons

    It is a platform, not your own system designed to meet your needs for 100%. But for us the benefits outweigh by far the small compromises we had to make.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
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