I find Wherefour very easy to work with. They help us meet our regulatory requirements for one step forward one step back traceability. When I first started using Wherefour in 2019 I submitted a list of suggested improvement and they have actually implemented most of them. So they really do listen to customer feed back

That is was easy to set up - also they are extremely responsive to improvement suggestions.

That the page tabs are at the bottom of the screen instead of the top

Overall its been very positive with their responsiveness to change requests and the onboarding process. The tool is clearly growing at a very fast pace and I look forward to the features they roll out in the coming months and years.

The software is web-based so it means it can run on any web-enabled device. It's very intuitive for our manufacturing operators and most of the UI is very easy to grasp. It's using the best of the modern web, compared to so many other dated inventory management tools. I love the custom label editor and templates for PDF reports for things like customer order PDFs and cycle count reports. The support has been outstanding and the onboarding team has really ensured our issues are addressed in a timely fashion.

While the product is in the Sage Intacct marketplace, it's clear the integrations are still being worked on as customers need them. There are some serious limitations to how you can do lot/bar/serial# automation which is requiring us to rethink a lot of our existing systems but it can feel limiting at times.

Not satisfactory being that it does not seem to be a complete system with the needs of the customer and attention to detail. In addition the customer service not being adaptable to working with customers to complete the system to individual company needs.

The only thing has been ease of operation

1. Missing too many vital/critical details- module capabilities needed for food production 2. The inability to customize either from the W4 end or our end In turn, this makes it extremely hard/inefficient to complete the ERP circle with this system.

The software works as intended. But better yet, the Customer Service team works even harder. I have found them to be extremely helpful - able to put complicated steps in to easy to understand instructions and they always seem to care that we get the results we need. I am beyond pleased with[sensitive content hidden] - our aptly described "Customer Success Coordinator". She is there with answers to our (very frequent) questions. And almost always responds the same day.

Can't say there is anything I don't like. The system works as described and has an incredible team backing it up.

In the past, our company's had a really hard time getting everyone to utilize the software consistently and correctly. Wherefour is EXTREMELY intuitive and has eliminated the need for constant retraining sessions.

In the event that an employee plugs in his/her own WO #, I wish there was a way that the program could recognize whether or not that WO # had previously been created/used, prevent the employee from using the duplicate #, and redirect him/her to create a new number.