All Xero Reviews
1-25 of 2,077 Reviews
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Karim
11 - 50 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed January 2021
One stop Accounting solutions for Small to Medium organisations.
Ibrahim
Verified reviewer
E-Learning, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Xero is changing the landscape of cloud accounting
My experience with Xero can be described as fulfilling, it has simplified my workflow and saved me a lot of time and effort, I no longer spend long hours at the office. This has also impacted positively on my health. I would recommend this software to everyone.
PROS“It’s so clean to apply, even for non-financial human beings” My financial institution transactions are robotically connect to Xero so I don’t have to manually input them myself. I get my Financial statements the first week after the year end Another charming issue of this software is that it is a great idea if a corporation is unfolded across a couple of places with personnel operating in various locations. The accountants from every location can get admission to the financial data of all branches at any moment irrespective of their vicinity or time. As a world main provider of online accounting software program, Xero utilizes world-elegance cloud safety. Your data is appropriately saved in the cloud, and guarded from both Cyber criminals and perils like fire or flood.
CONSThe expenses tracking can be formatted to allow multiply currencies to be easily uploaded in batches or real time. No integrated ‘Debtor Chasing’ function so companies will have to manually follow up on their unpaid invoices.
Reasons for switching to Xero
I wanted more flexible features in my accounting software and something much more updated against being traditional.
Shayla
Verified reviewer
Internet, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
My accounting issues have been resolved by Xero
It aids in keeping track of expenditures to prevent overspending and in identifying unpaid invoices. By automating routine accounting processes like billing and invoicing, Xero has made my bookkeeping far more efficient and streamlined.
PROSWe really like that it can work together with other apps to improve business insight. There are many reports that provide all the information you may ever need. simple to keep tabs on the company's financials in preparation for tax filing.
CONSWish the linked bank accounts will stay connected and hope that more free integrated apps become available for use with Xero.
Reasons for switching to Xero
By automatically spotting inconsistencies on invoices, Xero's three-way matching features eliminate human mistake when paying suppliers. All of my accounting issues have been addressed by Xero. My need for a separate accounting software has been alleviated.
Marily
Computer Software, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Xero Insight
Xero allocates all features that makes it easy to carry out repetitive accounting tasks automatically.
CONSNo errors encountered for the past 6 months.
Andrew
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed March 2024
Projects Feature/Module
We use Projects in our business which is critical to getting accurate real-time reporting, but is actually a waste of money and time. The features have not been designed with "Projects" in mind. It was as if someone at Xero decided it was a good idea to make this an add-on which users have to pay for.
PROSNot much. It really only serves the accounts payable/receivable function fairly well.
CONSIt was touted to be the go-to software but in reality it is really no better that most others. It is frustratingly clunky to use.
Anonymous
11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2023
Easy and straightforward for a small business but scales and handles large business too
Xero pioneered the cloud accounting toolset and makes it very easy for the smallest of one-person micro businesses to maintain good, clean accounts. It also makes receipt management and reconciling expenses and revenue so simple that you can be your own bookkeeper. It's also powerful enough to run large multimillion dollar business, so it scales very well.
CONSThe inventory management tool is quite basic, suitable for a small business, but we needed to go deeper with our inventory/warehouse management so have integrated Xero with a 3rd party tool from Cin7.
Reasons for switching to Xero
Originally Myob wasn't cloud based and the desktop software was stuck in the ages.
Simon
Telecommunications, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2024
A great cloud product
Flexible, always available and easy to navigate without detailed accounting knowledge
CONSNeeds specific setup to ensure you get the most out of it's reporting
Reasons for switching to Xero
No true cloud offering and difficult to use
Mark
Facilities Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2024
Xero - Simply & Before
The ease of using Xero for invoicing purposes and the reporting has always stood out to me. Having used other products in the past I wouldn't like to go back and now using Xero in my current company but used this in my previous company as well.
CONSThe only thing I don't like at times is the layout as I think it could be developed to be slightly more user friendly. It's an incredible great tool but lacks the look that others may possess.
Su
Hospital & Health Care, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
Xero is great for my small business
Xero is an excellent program, much more user friendly that Quickbooks.
PROSIt is easy to use and learns well, making useful suggestions as you go along. Invoice creation is simple and it's easy to keep track of who has paid you and who hasn't. The search function is great.
CONSIt would be good to be able to add new accounts / categories from the reconciliation page with an "add new" button for example on the drop down menu.
Neil
Facilities Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
Good financial software
Overall our experience is a positive one.
PROSIt is good for tracking our monthly and annual finance and intregtrates with our work platform.
CONSThe integration does not always works the best which can be annoying.
Amos
Staffing and Recruiting, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Intuitive features and easy to use
Intuitive features, good value for money and easy to use
CONSNothing really. Everything I need is there.
Reason for choosing Xero
It was highly recommended by a friend who is also an entrepreneur.
Adam
Verified reviewer
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Absolutely love Xero
Xero has allowed us to get a real, detailed view on the financial situation within our company from one place. With a comprehensive setup, it can provide real value from day one.
PROSXero has transformed our financial management and provides us with all the real time data we could imagine, and where it lacks, integrations take over. While more "accountancy" friendly than some of the more simple products, once you work with your accountants to get this right, you won't regret it. The detail, features and holistic approach to managing company finances means that we are using this every day and with pleasure.
CONSThe interface is being updated, and it is needed as it is a little old fashioned in its design. That said, it is clean and clear and otherwise we love everything about Xero.
Reasons for switching to Xero
FreeAgent was a little too simple and too many things were "locked in". We have much more flexibility and a wider range of integrations with Xero.
Anonymous
1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Xero is an awesome bookkeeping solution for small business owners!
Xero is an awesome bookkeeping and accounting software solution for startups and small business owners. It is indeed a good match for business owners who know nothing about accounting in order to keep their books and to properly manage their finances. From my own experience, I found that Xero is very user-friendly and its accounting interface is streamlined, almost seamless, and uncluttered. The Demo Company is very useful as you can manipulate data without worrying about messing up vital information in your practice company. Xero’s accounting dashboard shows the snapshot of your business (i.e., bank balances and reconciling items, outstanding invoices, and bills, accounts on the watchlist, etc.) and fully customizable depending on your needs. Quickbooks had been the leader of accounting software for small businesses for quite some time but Xero is becoming more popular because of its competitive offering and value proposition. Xero’s starting plan is very affordable and you have the option to add-on some features depending on your need. It also offers a basic inventory and fixed asset management functionality in all of its plans, which is very cool! And the best thing about Xero is the unlimited users allowed to access the financial information.
PROS- Affordable and cost less for startups and small businesses - Includes fixed assets and inventory management in all of its plans - Very user-friendly especially during migration or conversion of data - Allows unlimited users - Friendly 24/7 customer support
CONS- Some countries lack a built-in payroll option. - Customized reporting options are still limited. I wish Xero can allow you to create your own report. - The contact list of customers and suppliers is mixed together and needs to set-up manually to organize.
Reason for choosing Xero
Xero is more commonly used by my target market: New Zealand, Australia and Malaysia.
Reasons for switching to Xero
Excel and spreadsheets for bookkeeping and accounting become very hard to maintain over time and can be time-consuming. Additionally, it is also prone to errors and data corruption. Therefore, it is not sustainable especially if you are growing your business.
Monika
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Xero for Business
I am happy, can be connected with my clients all the time, can prepare reports anywhere, anytime. I think the price for South Africa is a bit high
PROSI like the product is easy to use, no need high knowledge of accounting, the person who never was doing accounting can easily manage this product
CONSthere is still missing a few things as inventory shall be a bit changed as people with two inventories in different places can not have two storages, there are few things that missing and can make it easier to work with
Reason for choosing Xero
more user friendly I think
Reasons for switching to Xero
the cloud, it is an advantage to be cloud due to my work I am travelling a lot and if client need help can do it on the move
Rowena
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2021
It took me a while, but I am a Xero convert!
When I first began using Xero, I had heard a lot about it and was skeptical. Surely, no software could be so "all that"! I was introduced to it by a colleague who has converted the whole of her mid-size accountancy practice to it, and literally within a day and a half (which did include watching some of the short but very clear tutorial videos) I was not only up and running, but felt confident using it, finding my way around it, locating and fixing errors etc. It's literally that simple and straightforward. It's also incredibly stable - I think in 3 years it's only been offline (to my knowledge) 3 times, each for a very short period. I've also not found ANY bugs so far - almost unheard of! - and the support is fantastic, even though it's online.
PROSProvided it's set up properly, Xero is probably the most friendly accounting software - to non-accountants that is - of any I've ever come across. Back in the 90's, MYOB revolutionised accounting software for small business, but Xero takes it to a whole new level, by removing so much of the data entry work that takes time, leaves room for errors and is in general a pain, when you'd rather be - you know, running your business. With Xero, it's up to the individual operator how much they want to automate their accounting transactions; if you want to, you can use the really powerful, but still simple tools to do a lot of the legwork for you. If you prefer to do it more manually, that's OK too - it's still simple and very quick and easy to use.
CONSXero is constantly adding and refining its software. Inventory control is an area I'd like to see strengthened, but that's already way ahead of where it was a couple of years ago. Similarly processing payments in advance. But these are relatively small niggles which for the majority of small businesses don't present any issue.
Reasons for switching to Xero
I was contracting to an accountancy firm who had converted their entire practice to Xero.
Elena
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Xero has helped us transform and streamline our processes
Xero has streamlined our operations, and simplified our record keeping, and notification of when bills are due for payment or invoices due for collection. The dashboard is fantastic for an overall picture. The reporting tools are excellent, and the ease of use is so logical and straightforward, that it's simple l to self-teach even for a beginner. On top of that when you have any questions the how-to guides are thorough in themselves, and support is excellent and very quick to come back to you with an in depth answer.
PROSThe ease of use is fantastic, and a beginner is able to self-teach quite easily with the fantastic guides and webinars that are available from Xero. The support is also exceptional and I have always had my queries answered in great detail and very quickly.
CONSMy main issue was that I would like to be able to create different delivery addresses on invoices that have one invoice address but different delivery locations, as it's important to specify. To workaround we write it in the body of the invoice, however with previous systems we have been able to enter multiple delivery addresses, for one invoice address and select the required one each time.
Reason for choosing Xero
We watched several comparison videos but it was the ease of use that sold us. I had used Sage and Zoho books in the past and knew that I didn't want to use either of them again, and I was so pleased that we chose Xero as has been fantastic for us.
Daniel
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Great online software for SMEs
It has been great software that helped many business to grow with up to date, online financial information.
PROSXero has been one of the first solutions for cloud bookkeeping and accounting and has successfully competed with the likes of Sage and QuickBooks. It has probably the most other software providers that link directly with Xero over APIs.
CONSOver the years there were some features that were requested and it took a long time for them to be implemented, also more and more features are additional paid for addons.
Reason for choosing Xero
It has the most connections with other apps, links with workpapers among other things.
Reasons for switching to Xero
Clients were unhappy with existing software.
karl
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
Great software for SMB
We came to Xero from Sage and has changed the way we manage our accounts, and helped the team be more productive.
PROScustomer service is great, even for an SMB like ours, we get good response times and knowledgeable people. the system is very easy to use and has great functionality for managing our sales and supplier invoices so that we can keep track of our cashflow accurately. Apps library is great and has everything that we need.
CONScertain functionality around automation and AI is not there but can be added via connected apps.
Reason for choosing Xero
Allowed for a more flexible account and functionality was better than other solutions and better connected to other apps and services
Reasons for switching to Xero
needed more functionality and fewer manual processes
Laura
Verified reviewer
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
To keep track of finances, Xero is a small business' best friend
We've suggested Xero to a few clients and even forced them to switch from their current accounting software because of how much superior it is than its competitors.
PROSIf you're not an accountant, Xero is still simple and straightforward to use. Daily operations are based on the straightforward processes of making payments to suppliers and receiving money. It's the best option for a company of that size. It's simple and straightforward to use this accounting software to keep track of your company's money. This program is something I use constantly.
CONSXero is designed for small businesses, therefore it has basic restrictions (journal approvals, etc.). As a company's billing operations reach a certain mass, they outgrow a single Xero instance and require the use of many instances running in parallel to process all of the bills.
Reasons for switching to Xero
Xero excels at the fundamentals, such as invoicing, cash flow forecasting, and vendor management. It's easy to generate a report that has all the fields and formatting you need.
Maciej
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
Comprehensive Accounting Software for Small Businesses
Overall, Xero is a great accounting software for small businesses. It is packed with features and has a user-friendly interface. The cost is quite high, but it is worth it for the features that it provides. The customer support could be better, but the overall experience has been positive.
PROSXero is an incredibly comprehensive accounting software that is perfect for small businesses. It has all the necessary features for managing finances and the user interface is easy to use and understand. I love how it can be integrated with other accounting programs and it is constantly being updated with new features and improvements.
CONSXero can be quite expensive as compared to other accounting software and the customer support is not always as helpful as one would hope. I have also encountered some glitches that can cause problems when trying to get things done.
Reasons for switching to Xero
Xero offers a comprehensive set of features that are not offered by many of its alternatives. It is also very easy to use and integrate with other accounting software. The customer support is reliable and the cost is quite reasonable. Xero is definitely the superior choice over its alternatives.
Sue
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Xero for non profits
Now that I am up and running I really like it. The nominal structure is very different to Sage Line 50 but the principles are the same. I was advised by multiple accountants to choose Xero or Sage online above Quickbooks
PROSOnline means that we can share information across the team as we do not work from a central office.
CONSI did need an expert to help me set up Xero and make sure all the data was imported correctly. We bought in around 10 hours of expert help to get us started.
Reason for choosing Xero
Pretty sure it was recommendation from accountants. The costs were pretty comparable.
Reasons for switching to Xero
We needed an online option... we were using Sage Line50 but that is not an option for me to choose here.
Anna
Accounting, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2019
Xero makes reconciling fun
I use Xero in two roles in my life, one as an employee and the other for the accounting software for my husband's business. In my work New Zealand schools use this software as it is relatively easy to learn, quite intuitive and uses cloud accounting, enables document uploads for accountants to view etc. Once well set up it is also fast to use on a day to day basis. At home I assist my husband to reconcile our business transactions for our accountant. We don't have to go in to the accountant's office or email invoices etc as we can upload them to Xero for him to see. You can set up the dashboard to get an overall view of your business and how much money is owed to you, and bills you owe, how you are tracking month to month, and the balances of your accounts you have linked to Xero.
PROSI like the ease of reconciling because once you get set up and code a few items it remembers them for next time for a faster job (you still have to check them to see if they are correct first). I find it fun and satisfying to reconcile in Xero as it is quite visual, you see several lines waiting to be reconciled and then as you work through the transactions, coding them and clicking on the middle button, they disappear. Setting up bank rules is also a huge benefit, as they get coded automatically, ready for you to just hit the green 'ok' button. You can use this for your usual bills for example, electricity bill, local cafe, cell phone bill, internet charges. Although it does take time to set bank rules up to make sure all details are accurate, it saves time in the long run. I like the fact that customers can upload documents into the files section of Xero and their accountant can see these documents immediately to work on them or code them. I also like the search function as you can search for a particular number, or the first few letters of a name or business to find relevant transactions. Being able to generate invoices and email them direct from Xero is great as it saves time.
CONSIt is not the software's fault exactly, but because reconciling is so easy there is a temptation to accept what Xero suggests for a transaction and reconcile to this account, instead of pausing and really checking if the code is the best one. Xero is first and foremost a business accounting software, so the reports it can generate may not be exactly what other users of the software need, like schools for example, who may need a Xero add-on to get what they most need in regards to reports.
Ayman
Design, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
The best accounting software that meets all of your requirements
In particular, my experience with Xero has been beneficial in that it has enabled me to organize and manage all financial affairs of the branch in which I work without the need for a full-time accountant in the branch, as it allows me to prepare financial statements, pay bills, and organize payment dates myself.
PROSI appreciate that Xero is responsive and simple to use for everyone, as it does not necessitate a great deal of prior experience. Once connected to the Internet, the user will be able to connect with all of his bank accounts, both those through which he wishes to make payments and those to which he wishes to transfer money, and monitor and follow them accurately and professionally, as well as track and report on them. It is extremely adaptable to a wide range of requirements, including those of freelancers and huge corporations. Furthermore, it serves as a vital database for all financial data, as it will allow you to download documents and invoices quickly and easily, and also through the phone application, where it is sufficient to scan documents and invoices in order to enter information from them into the system and schedule payments quickly and easily. I particularly appreciate the reports that are generated by Xero since they are comprehensive in that they include all of the financial transactions that occurred during the time period under consideration.
CONSthere are no noteworthy issues. The issue of dealing with recurring payments does not operate as expected, as you must occasionally complete the procedure manually.
Yongmei
Events Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Our business partner
It’s very simple to use. It has all the features that our business requires from an accounting softwares. You can do payroll and VAT all in one place and submit from Xero with one click. It is extremely convenient. It is like another helpful staff in our company.
CONSNothing really. Everything about Xero is really good. We are absolutely satisfied.
Reasons for switching to Xero
Xero is more suitable for a small business.
Nayari
Verified reviewer
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
An ideal system for our financial management.
It is a software that allows the automation of routine tasks such as bank reconciliation has freed up valuable time, allowing me to focus on strategic financial analysis and achieve better decision making. With Xero I can generate personalized reports and in real time it gives me a clear vision of the company's financial performance, which makes it easier to identify areas for improvement and growth opportunities. Honestly, it is a system that greatly facilitates my duties as Finance Manager.
PROSSince I've been using Xero, I've really liked it, as it has proven to be an exceptional solution for optimizing our financial management. It has an intuitive and easy-to-use interface that allows me to quickly access key financial data such as balance sheets, income statements, and cash flows. It has an automated bank reconciliation feature, which is a real plus, because it saves us time and ensures the accuracy of our financial records. It has characteristics that are key to our objectives.
CONSXero is an almost perfect system, because it can have limitations in terms of customization. Some of the advanced reports and features may require technical knowledge or expert assistance. Another disadvantage is its integration with other business systems, which can be difficult in some cases and cause data synchronization difficulties.