--- title: "Xero Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Xero. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Xero is a good fit for you!" source_url: "https://www.softwareadvice.com/inventory-management/xero-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounting Software](https://www.softwareadvice.com/accounting/) / [Xero](https://www.softwareadvice.com/accounting/xero-profile/) / Xero Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/xero-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/xero-profile/alternatives/) # Xero User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 3,330 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.0/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 1,990 reviews (60%) - 4 stars: 936 reviews (28%) - 3 stars: 242 reviews (7%) - 2 stars: 69 reviews (2%) - 1 star: 93 reviews (3%) ### Most mentioned pros - At the same time, I’ve found that for more complex requirements, like detailed reporting or advanced customizations, it can feel a bit limited and sometimes requires workarounds using external tools. Despite that, for regular accounting needs and overall usability, it’s a reliable and user-friendly solution that has significantly improved workflow efficiency. - Invoicing is a breeze, with option to import invoices straight from emails and copy previous invoices it saves so much time! - The collaborative environment and access to cutting edge tools allowed me to learn a lot and see the direct impact of my work on improving efficiency for businesses. ### Most mentioned cons - What I liked least about Xero is that customer support can be slow and limited, and some advanced features like reporting, payroll, and customization feel less flexible or harder to use than expected. - It does not have capability to manage and depreciate complexed fixed asset, also multi subsidiary management is challanging - It is not great for multi-company businesses as you cannot be logged into more than 1 at once, you have to chop and change between them and to make intercompany transactions, you need to post separately in both entities. ## Xero customer reviews Showing reviews 1-25 of 3,330 (page 1). ### Xero - best accounting software! - Overall rating: 5/5 - Reviewer: Joy C. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent - I'm a huge fan of Xero. If you want accounting software that works, has great integrations, isn't bloated with a lot of things you don't need, and doesn't try to sell you something every time you open the software, try Xero. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Xero is excellent accounting software! In my bookkeeping practice, Xero is the software we recommend for new clients. It's easier for business owners to use than its competitors, but has the same full functionality. There is almost no downtime, the software just works as software should. I run my practice on Xero as well. #### Cons They've rolled out so many new features in the past year or so that almost anything we might have complained about has been addressed. The one thing we are still waiting on is the release of progress invoicing, but I understand that's on the roadmap. #### Reasons for choosing Xero More features, ease of use, reliability - less downtime. #### Reasons for switching to Xero Xero is easier to use, has more features for a lower price point. --- ### AI-Powered Financial Management and Automation - Overall rating: 4/5 - Reviewer: Jatin K. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Xero JAX solves the problem of spending too much time manually reviewing financial data, reconciling transactions, creating invoices, and trying to understand business performance from multiple accounting reports. In my experience, it helps by bringing these tasks into a conversational AI workflow, allowing me to get financial insights and complete routine accounting activities more quickly. For example, when I needed to understand why our cash flow had become tighter over a particular period, instead of manually going through several reports and transactions, I could use JAX to analyze the relevant financial information, identify changes in income and expenses, and highlight the areas that were affecting cash flow. I could then use those insights to investigate specific invoices or expenses and take appropriate action. This saves me significant time, reduces repetitive manual work, makes financial information easier to understand, and helps me make faster, more informed business decisions. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros What I like most about Xero JAX is that it brings AI directly into the accounting workflow, making financial management faster, easier, and more efficient. I can use natural-language questions to quickly understand financial performance, cash flow, income, expenses, invoices, and other business data without manually searching through multiple reports. JAX also helps automate repetitive tasks such as invoice creation and bank reconciliation, which saves time and reduces manual effort. Its ability to analyze financial trends, provide actionable insights, work with uploaded documents, and combine Xero data with relevant external information makes it especially useful for business decision-making. I also appreciate that it works within Xero’s existing permissions and security framework, while features such as reviewable AI actions provide greater visibility and control. Overall, JAX improves productivity, reduces routine accounting workload, and makes complex financial information much easier to understand and act on. #### Cons What I dislike about Xero JAX is that, despite its strong AI capabilities, it still requires human oversight for important financial and accounting decisions. Some AI-generated responses or recommendations may need to be verified before I rely on them, particularly when dealing with sensitive financial, tax, or compliance-related matters. Its functionality can also depend on my Xero subscription, user permissions, country, and the specific features available to my account, which can make the overall experience less consistent. Some advanced capabilities are still evolving or in beta, so the feature set and performance can change over time. I also find that JAX is most valuable when the business is already deeply invested in Xero, while users expecting a completely autonomous accounting solution may find its limitations frustrating. Overall, I see JAX as a useful AI assistant, but it still needs improvement in consistency, coverage, and the level of automation it can safely provide. --- ### Great Invoicing portal for small businesses. - Overall rating: 5/5 - Reviewer: Abhishek A. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been great with Xero. I have been sending invoices and I don't have any issue with my invoicing portal. My clients view invoices and pay them directly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Over the years, Xero has made significant changes in the way they structure their invoices. I have been using Xero for sending invoices and so far it has been great. Invoicing customization is perfect and I can link my payment options along with the invoice. #### Cons The pricing part remains my turn off for Xero. Number of invoices is still less for a value per month. I guess this should be unlimited for all the subscribers. --- ### Xero takes some learning but is definitely worth it - Overall rating: 4/5 - Reviewer: Pupp R. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I like using Xero. I have tried other accounting software options over the years and this is my favourite. It’s not completely beginner-friendly but that’s only because it is such a comprehensive piece of software. If you take the time to learn how to use it properly and set it up to your specific requirements it’s great. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the integrations available with Xero, it is compatible with a number of other services and softwares we use. I also like the scope of capabilities Xero has. #### Cons It isn’t the easiest software to use if you aren’t already experienced in using accounting software. Even if you have some experience using other accounting software you’ll still likely need to do some basic training or self-learning in order to use this software to its potential. #### Reasons for choosing Xero Xero had better compatibility with the other software we use and it also had a better price offer at the time. #### Reasons for switching to Xero We outgrew Zoho and decided to go for Xero as it was compatible to integrate with the various other products and platforms we use. --- ### The Ultimate Time-Saving Accounting Tool for Small Businesses - Overall rating: 5/5 - Reviewer: Marquita V. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Xero has been highly positive. It has transformed how I handle day-to-day accounting by moving from manual, error-prone tasks to a highly automated workflow. The user interface is clean and intuitive, making it easy to monitor my financial health at a glance. It is a robust, reliable, and essential tool for any growing business looking to save time and increase accuracy in their bookkeeping. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Xero excels at streamlining financial management through its automated bank reconciliation, which matches statement lines to entries with a single click. The real-time dashboard provides an excellent visual summary of cash flow and bank balances, while the invoicing feature significantly improves payment turnaround by allowing clients to pay directly via credit card or Stripe. Additionally, the mobile app is incredibly convenient for tracking expenses and uploading receipts on the go, and its ability to integrate with over 1,000 third-party apps makes it a highly versatile tool for any business ecosystem. #### Cons While the platform is powerful, the learning curve can be steep for users new to cloud accounting software. Some of the more advanced reporting features can also feel slightly restrictive compared to other industry-specific solutions, and the cost can add up quickly as you scale and need to integrate more specialized third-party apps --- ### Simplify admin with Xero! - Overall rating: 4/5 - Reviewer: Daniel B. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I've had a great experience with setting up and using Xero, it has been easy to navigate, provides lots of training and source material for you to learn and is compatiable with external accounts for ease of use at tax time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Xero has been a great additon to my work admin process for its ease of use, built in invoicing, reporting and compatibility with accounting. Their customer support has been amazing in helping me set up and address any bugs and issues. The easy to navigate dashboard keeps everything organised and easy to find and the variety of subscription tiers offers great value for money. #### Cons Some features are locked behind higher tiers which make it difficult to find the right option for smaller businesses --- ### Smooth Accounting with Xero - Overall rating: 4/5 - Reviewer: Girish S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Xero has been smooth, simple, and efficient. It makes everyday tasks like bank reconciliation and invoicing quick; the interface is clean, and it keeps everything organised without much effort. It’s been reliable and easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The thing I liked most about Xero is its bank reconciliation. It’s fast, accurate, and saves a huge amount of admin time. The automatic bank feeds and smart matching make daily bookkeeping feel effortless. #### Cons Sometimes the feeds disconnect or take a long time to update, which slows down reconciliation. It doesn’t happen all the time, but when it does, it’s annoying because it breaks the smooth workflow Xero is known for. --- ### **Easy-to-Use and Reliable Accounting Software** - Overall rating: 5/5 - Reviewer: Gagandeep S. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Xero has been positive. It is easy to use, helps keep finances organised, and makes tasks such as invoicing and expense tracking much more efficient. There is a slight learning curve for some advanced features, but overall it is a reliable and useful accounting platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how easy Xero is to use, especially for managing invoices, expenses, and keeping track of finances. The interface is clear and user-friendly, and it saves time by making routine accounting tasks more straightforward. #### Cons The main downside is that some features can take time to learn, and certain advanced functions may feel complicated for new users. The subscription cost can also be expensive for small businesses. --- ### Good for very small companies. - Overall rating: 4/5 - Reviewer: Julian M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It was a straightforward experience. We didn't require much functionality as our needs are very basic. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Very easy to set up when we needed to pay our staff. We were a small company, but as soon as we took employees on board, we needed a paywall that would be straightforward to configure. #### Cons We didn't immediately get clarity on the situation regarding pensions, but that is fortunately now cleared up. --- ### Dependable app - Overall rating: 3/5 - Reviewer: Lexus K. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like Xero because it makes keeping track of finances much easier. The dashboard is clean and easy to understand, so I can quickly see invoices, expenses, and account balances in one place. I also like that it's cloud-based, which means I can access my information from anywhere. Overall, it helps keep everything organized without feeling too complicated. #### Cons One thing I don't like about Xero is that some features can take a bit of time to learn if you're new to accounting software. I also think some reports and settings can be harder to find than they need to be. While it works well overall, it can feel a little overwhelming at first, especially if you only need it for basic bookkeeping tasks. --- ### A time saver which has formalised out processes, but minor concerns over functionality and fees - Overall rating: 4/5 - Reviewer: Thomas O. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have leveraged Xero to speed up and formalise the controls around finances and accounts preparation. For smaller entities with few transactions it can be a challenge to justify the fees, but having cloud based software is very handy where we have multiple infrequent users vs manging installed software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros With Xero we can automate recurring quarterly billing, speeding up the process vs manual invoicing. For audited entities it is very easy to give read only access to Xero to the audit team, which is a significant time saver. It is very easy to link Barclays bank accounts - transactions feed into Xero regularly making it easy to reconcile transactions without the manual process of logging into the bank portal. #### Cons No in house consolidation between companies. Slight concerns over pricing prices / frequent price increases, for most entities Xero is reasonable value for money, but we have an entity we are not migrating to Xero as it has a USD bank account which would require a premium (more expensive) Xero package. Xero's budgeting / forecasting functions doesn't work correctly for us (changes not saved and budgets not populating correctly) and so we still maintain budgets on spreadsheets. #### Reasons for choosing Xero Pricing and reputation of Xero. Our external bookkeepers are familiar with Xero. --- ### Xero - Used to be the best accounting package in the world. - Overall rating: 1/5 - Reviewer: Daryl E. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I dread every new change they announce. If i could move my companies out of Xero (4 companies and one charity) and onto something that looks like what Xero used to be, i'd do it in a heartbeat. I moved them all off MYOB in about 2008, and it doesn't look like MYOB has improved much since then, and there are no others on the horizon that i know of. Its a sad state of affairs for the future of online accounting packages. I'd describe my time with xero as about ten years of honeymoon where it was the best thing since sliced bread. Xero really lead the world in smart accounting and smart UI. I'd describe the rest of my time since then as miserable, much like an abusive relationship. I dread having to make changes to quotes and invoices because bugs in the UI are so common. Just one example; you add a discount to a line item on a quote, lets say $10, and then realise that you put that discount on the wrong line item, so you delete the discount on that line, and put $10 on the next line item down. Now its correct, so you click save, and it won't save. So you change the discount to a percentage that equals $10 - nope, that doesn't let it save. The error message doesn't help - it just says that there was an error and the quote can't be saved. You check your internet connection - that's fine. Eventually you might just delete the quote and re-create it, and its probably going to work. What you don't know, and Xero is in no mood to let you know (and no intention of fixing this - its been there for ~ a year) is that a discount of "" (an empty field, where you deleted the incorrect discount) will prevent the quote from saving. This is an incredibly simple UI bug to fix, its literally just adding [if discount[line]=''; discount[line]=0] to the code - about 40 characters added, but the a holes managing the xero devs haven't managed to assign someone to that bug for about a year. Their helpdesk are told to inform you that you should just enter "0" instead of pressing delete. This is the kind of moronic bugs that happen all the time in Xero, and its due to one thing only; an insistence on only working on things that look good to attract new users (once you have someone subscribed, they will likely be tied in for at least 12 months by the time they realise the horrors that occur), or improve shareholder value. A good example of this is advertising plastered over the interfaces, especially the invoicing module. Many of us have no intention of using Xero's online payment system - our customers just don't want that, they pay by direct credit, but what used to be a short link is now a large banner advertising "get online payments set up", and now it can't be dismissed. Now there's also a 2-line item in the menu advertising Xero's SMS service - another paid thing that we can't remove even if we have no intention of ever using it. I could go on and on about the abuses, but i'm sure you get the point. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Previous to the "new invoicing" interface, the user interface and UX was excellent. Value for money used to be excellent, but then the company floated and started pulling shady moves like removing the expenses module and replacing it with a paid version that had less features and a worse UI. Customer support for fixing things that Xero *can* do is pretty good, support for fixing things like bugs, intentionally broken features, and nags/advertising is very very poor. #### Cons The downhill trajectory of the UI and UX. Every change to the UI brings a couple of good things, and a bag of dicks. Changes used to be for the benefit of the user (you know, the one who is actually paying for the product). Now its for the benefit of the shareholders, and most times makes the UX much worse. Advertising plastered on the UI making the book keeper's job harder than it could be. Features that just don't work when they used to work fine (auto assigning the next ID on an imported invoice is a classic example of something that used to work and now doesn't, and has been promised to be fixed but here we are, 6 years later, and it still hasn't been given any developer time and probably wont.) #### Reasons for choosing Xero At the time, Xero were the only web based system that showed that they understood the power of great UX, great UI, smart automation (especially smart reconciliation). #### Reasons for switching to Xero MYOB had UI issues which they had no intention of fixing (eg reports that were only correct if you ran them twice - how is this acceptable?) and at that stage they were not moving to the web with any speed, so the writing was on the wall --- ### Xero , or how to simplify your accounting - Overall rating: 5/5 - Reviewer: Charly R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has been great , I have tried MYOB before but Xero is way more user friendly , fast , cheap and convenient #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The conveniency and the user friendly part , I do use Xero since 3 years now over 2 businesses , simple to learn and so much time saved #### Cons to be honest , everything is pretty great when using Xero , I couldn't fault anything for now beside of the website being off once in a while #### Reasons for choosing Xero Xero is more user friendly that MYOB , the switch was great --- ### Surprisingly, it appears to be working without breaking - Overall rating: 5/5 - Reviewer: Hayden B. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We used to spend months closing the books due to having cabinets full of paper. I no longer have to login and logout of multiple accounts fifty times per day. I’m glad it catches mistakes such as double paying a vendor prior to my boss yelling at me. It’s nice that I can work from home a couple days per week as it’s hosted in the cloud. Tracking our 50 Grants is much easier to manage then they were with our previous software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I setup Xero by myself, which is miraculous, most of these kinds of systems fail on their first start. I've got my coffee running down my leg as I sit here trying to balance my laptop on my knee in the server room waiting for my vendor call. So, I will try to keep this short. Xero integrates with Salesforce and Concur fine. I was surprised it did not crash once we transitioned to using Dimension Structure over the old Account Number fields. Most of the time the AI Bill Coding reads the invoices correctly so I don’t have to type as much which is a small relief. #### Cons Everything has to be done on an entity-level as opposed to being able to access all information at the top-level. Finding anything takes way too long. System upgrades also take hours and lock-out our offshore team. However, the absolute worst thing about this system is that you cannot modify the Default Reporting Dates from Calendar Month to Fiscal Year. I run on a fiscal year basis. Every single time I pull reports, I have to manually override the dates to get the correct information. This wastes my time and makes me scream. --- ### Xero wins every time! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I have used Xero for over 16 years and would still recommend it as the best finance software tool for any business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Xero is simple to use and has a clean interface. They also have a comprehensive knowledge base and community that can answer just about any question. Invoicing is simple and easy to send, there a very very rarely, if any, bugs and the reporting options continue to grow. Everything you need is in Xero. #### Cons The pricing could be better and it needs some work for companies who deal with multiple currencies (examples: being able to make payments from Xero via batches for other currencies, or when reconciling it doesn't default to AUD) --- ### Great integrations and automations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great integrations and automations. As someone who doesn't have a book keeping background I do find it quite user friendly. #### Cons Some reporting components are too complicated, but it is improving with recent updates which is great, including the dashboard. #### Reasons for switching to Xero Larger requirements which Xero suited better --- ### Xero in Real-Estate Accounting Processes - Overall rating: 4/5 - Reviewer: Amanda F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Automating over 69% of manual accounting procedures such as general ledger, accounts payable and receivables are the key benefits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Accounting tools are essential to all real-estate brokers. I mainly use Xero since it has an iOS mobile application that allows me to streamline online accounting processes from anywhere. #### Cons However, some features allocated by Xero aren’t robust enough which forces me to integrate with external Apps, for instance inventory management tools. --- ### Satisfactory ✨️ - Overall rating: 5/5 - Reviewer: Pepukai Loyd C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Satisfied. I used xero for over teo years in a Hospitality business, managing over 20 instances of Xero. Never faced any issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is easy yo use, easy to set up and provides very good user training. Provides room for customisation as well. #### Cons Nothing really. I find it user-friendly. Sighthly difficult to use for multi-entity kind of business. --- ### Simple and easy to use - Overall rating: 5/5 - Reviewer: Navpreet K. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is that the cloud-based system allows users to access their financial information from anywhere, and its integration with many third-party apps makes workflow management much more efficient for reporting and any other tasks. It can be accessible through mobile. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Xero is an excellent accounting platform for small and medium-sized businesses. I really like its clean and easy-to-use interface, which makes invoicing, expense tracking, payroll, and bank reconciliation simple to manage. #### Cons One thing I like less about Xero is that some advanced accounting features can take time to learn for new users. In addition, customer support response times may occasionally be slower during busy periods, and certain features may require higher-priced plans. --- ### Xero Review - Overall rating: 4/5 - Reviewer: Rachel T. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I find Xero very easy to use and it produces the reports we need well. Xero keeps us well informed with changes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Bank reconciliations are quick and easy with the "match" function which easily allocates receipts. Being able to memorise bills also saves time entering. #### Cons Lately there have been some software issues which slowed things down, but these happen rarely. Overall performance is great. --- ### Simple and Reliable Accounting Made Easy - Overall rating: 5/5 - Reviewer: Alissa P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s a reliable and user-friendly accounting platform that makes day-to-day financial management easy and efficient. It’s a great option for businesses looking for a simple but powerful solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very easy to use and makes managing finances simple. The invoicing and reporting features are strong, and the dashboard gives a clear overview of everything in one place #### Cons There are occasional minor bugs, but nothing that significantly impacts use. Customer service slow at times. --- ### User friendly, especially for individuals - Overall rating: 5/5 - Reviewer: Deborah K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far, so good. A lot of helpful articles available and the Help desk is also prompt with responding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very user friendly, especially for small self employed businesses! Customer support are prompt in replying. #### Cons Would be great if there was a Favourites area on the home screen for easy referral to what is incoming/outgoing/owing rather than having to open issued invoices individually. Also would like to be able to label transactions when reconciling, so that instead of deleting lines individually from bank statement import that are personal transaction not related to my business in any way, a label will then just disregard the transaction instead of continually trying to match it with a Xero item code. --- ### Simple and Efficient Financial Management with Xero - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Xero has been very positive. It’s intuitive, reliable, and makes managing finances much easier. From tracking expenses to generating reports, it helps me stay organized and save time #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Xero is how easy it makes managing finances. It simplifies tasks like invoicing, tracking expenses, and generating reports, which saves time and helps me stay on top of everything #### Cons Honestly, there’s not much I dislike about Xero. It’s straightforward to use and meets my needs for managing finances effectively --- ### Why I Won’t Use Xero Again After This Billing Experience - Overall rating: 1/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I personally could not find any meaningful positives during my experience with the platform. I also encountered issues where account balances and financial information did not always appear accurate or clear, which reduced my confidence in the software overall. #### Cons I’m honestly still shocked by this experience and wanted to share it so others are aware before signing up for one of Xero’s promotional offers. I signed up during a 100% off for 6 months promotion. After the promotional period ended, billing resumed automatically on an account I was no longer actively using. I didn’t realize charges were continuing until multiple payments had already processed. As soon as I discovered it, I contacted support and explained the situation. I wasn’t demanding anything unreasonable — I simply asked whether they could provide some level of goodwill refund or adjustment considering: the account was inactive, I caught it shortly after discovering the charges, and I had not continued actively using the platform after the promo ended. What surprised me most was the overall experience afterward. There was no phone support option available, and I couldn’t even properly access my own account to manage the cancellation until I enabled two-factor authentication. The cancellation process itself was much more difficult than expected. After escalating the issue, their billing team ultimately told me: they do not monitor account activity, they do not send reminders before promotional pricing expires, and subscriptions continue indefinitely unless manually canceled. Technically, I understand they can point to the terms of service. But from a business perspective, I genuinely do not understand burning a potential long-term customer relationship over roughly $150 on an inactive account instead of showing some flexibility or goodwill. --- ### Xero Insight - Overall rating: 5/5 - Reviewer: Jackie E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Xero allows me to save time by automating workflow. Repetitive tasks such as invoicing and billing has been easy to carry put without involving manual procedures. #### Cons I am a daily user of Xero and I have not yet discovered challenges when utilizing it to match payments on my part. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/xero-profile/reviews/?page=2) --- Xero Reviews, Pros and Cons - 2026 Software Advice