About Case Closed

Case Closed is a CJIS-compliant case management solution for law enforcement investigation units, state bureaus, federal agencies, large investigations firms, and others. This solution can be hosted on the cloud or on on-premise. It is designed to help investigation teams remain organized, track case actions, prepare special operations, manage evidence, collaborate across jurisdictions and with external agencies, plus more. The Case Closed mobile app can be used to create and update cases on-the-go. With the app, teams can use mobile device microphones to dictate and add case notes in real-time. Case Closed can be used to manage cases from start to finish. Teams can track various data such as court status, dispositions, charges, and defendants. The Incidents and C...
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Case Closed User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Showing 10 reviews

DeWayne

Company size: 11-50 employees

Industry: Law Enforcement

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

Case Closed the ultimate Law Enforcement Software

Overall experience is a 10+. CC has help my agency with time management to reduce the amount of time preparing a case file for prosecution. In addition, the customer service is by far the best I’ve ever experienced. I highly recommend this software!

Pros

CC is a valuable tool to link persons, vehicles, and evidence from case to case. To be able to search these things and to see how or if they are linked together is a great tool. It helps solve crimes and saves investigation times.

Cons

There were a few features that were difficult for a supervisor to approve reports but talking with CC team, they took action to help simplify the process.

Reasons for switching to Case Closed

CC builds a case file and stores it all in one place without multiple folders.

Response from Case Closed Software

Thank you, Commander Brown. We're glad to be the technology backbone of your multi-jurisdictional drug task force!

Replied March 2022

Matt

Company size: 51-200 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

Out of the box case management

I am very pleased with Case Closed. This CMS meets our needs for global case tracking, assignment, collaboration and support.

Pros

We needed a solution that was multilingual and intuitive cross-culturally. Case Closed was a perfect fit.

Cons

Some fields required customization to fit our needs, but that was expected and customer service was very easy to work with.

Reasons for switching to Case Closed

Salesforce was overly complicated for our needs and very expensive.

Response from Case Closed Software

Thank you for the kind feedback, Matt. It is truly a pleasure to support your team in the fight against human trafficking.

Replied March 2022

Mehul

Company size: 51-200 employees

Industry: Program Development

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2018

Much better than our previous case management software.

We can quickly organize our cases, collaborate with our partners, and stay much more organized than ever before.

Pros

It's the only software we found that is loaded with features and cloud-based so we were up and running in a few days.

Cons

There are frequent updates as new features are added. At least the updates are done at night but can be annoying.

Response from Case Closed Software

Thank you for your feedback, sir. Case Closed Software is very proud to provide the investigation management software your team uses daily.

Replied March 2022

steven

Company size: 11-50 employees

Industry: Law Enforcement

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Case Closed works for Cold West

We were having trouble with detectives in different locations working on the same case and keeping out file straight and it became nearly impossible for detectives to keep the files up to date. Case closed fixed that for us and our cases are now seamless.

Pros

It keeps our cases manageable. We have detectives in other states and they are able access the files and add information to share with our in the task force. Case Closed has changed the way we operate daily with out case load. We love this software, Thank you!

Cons

We have not run across a feature that we think needs improvement and we are 2 years in. But we will keep looking.

Reasons for choosing Case Closed

recomended by a user who was very happy with the product.

Response from Case Closed Software

Steve, thank you so much for your kind words! We love being your case management systems provider!

Replied April 2022

Janette

Company size: 201-500 employees

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2020

Outstanding Customer Service and Afforable

Case Closed has significant helped us in tracking/connecting targets in our dogfighting investigations. It keeps the data centralized in one location and allows specific search requests even is the spelling is off. You can't go wrong for the value and the customer service.

Pros

I cannot say enough good things about the incredible customer service by Case Closed. They are responsive to problems or concerns and do their best to modify the program for our customary needs. As a nonprofit, we could not spend tens of thousands of dollars on a program but needed the capability to track, monitor, and collect intelligence on targets. Case Closed has made it possible. We investigate dogfighting internationally and Case Closed created new fields and added each country into the drop down boxes for accurate reporting.

Cons

Still learning the system so no complaints thus far. Since this is primarily used by law enforcement, there are some fields that are not applicable for us. It would be nice to have those fields removed but not a "con" per say.

Reasons for choosing Case Closed

Initially it was the cost steered me in the direction of Case Closed but after working with them I was impressed with their desire to customize the database for our needs.

Response from Case Closed Software

Thank you for your review, Janette. Supporting the Humane Society International's global anti-dogfighting task force is an honor!

Replied March 2022

Travis

Company size: 11-50 employees

Industry: Law Enforcement

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

CaseClosed Software Review

Pros

Going from paper and filing cabinets, CaseClosed has allowed us to fully digitize our case files; giving us ease of use and collaboration on cases. Being able to simply send the case file to a Prosecutor has cut down processing and intake times immensely.

Cons

With all software products, there are bound to be "bugs". However, Crime Tech Solutions has been there to fix any issue we have ran into thus far.

Response from Case Closed Software

We appreciate the feedback, Travis. Supporting the Office for Public Affairs with our investigation management software is a true pleasure.

Replied March 2022

Craig

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

Wisely Created, Huge Help

Pros

We most appreciate the way the product was wisely laid out with the proper drop-down windows that make the job so much easier.

Cons

We’re so pleased with how well it was thought out that I don’t have a point to complain about.

Response from Case Closed Software

Thank you for allowing us to play a role in your global team's important investigative work, Craig!

Replied March 2022

Brad

Company size: 51-200 employees

Industry: Law Enforcement

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

Baldwin County Sheriff's Office

I am completely satisfied.

Pros

Ease of use and the organization it provides for our case files.

Cons

I have not had any problems that Case Closed has not rectified or modified to fit my needs.

Reasons for choosing Case Closed

I was happy with what Case Closed offered and it fit my needs.

Response from Case Closed Software

Thank you for your feedback, Brad. It is an honor to serve your county and task force with our investigation software.

Replied March 2022

Sharon

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5

June 2016

Easily the most powerful and cost-effective suite of investigation software solutions

Case Closed tracks everything related to criminal investigations. Track Cases, Tips, Tasks, Incidents, Charges, Court Status, attach Video/Audio, Images (and other files), Internal messaging (to & from other detectives), Investigator Dashboard, send SMS Text messages, Informants, Medicaid Fraud. Evidence tracking with barcode and much more. Generate Reports on any data. Workflow for Supervisors' approval of cases. Reminders of unread messages and overdue tasks. Track money Tills.

Response from Case Closed Software

Thank you for being one of our very first clients, Sharon! You and your team have been a pleasure to work with all these years.

Replied March 2022

Themba

Company size: 2-10 employees

Industry: Law Enforcement

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Case management review

Pros

it is easy use. all the functions of the software are user friendly and self explanatory

Cons

sometimes the loading of the pages is a bit slower

Response from Case Closed Software

Themba, it's awesome to be your investigation management software partner in South Africa. Glad to see our software being used so universally!

Replied April 2022