About Case Closed

Case Closed is a CJIS-compliant case management solution for law enforcement investigation units, state bureaus, federal agencies, large investigations firms, and others. This solution can be hosted on the cloud or on on-premise. It is designed to help investigation teams remain organized, track case actions, prepare special operations, manage evidence, collaborate across jurisdictions and with external agencies, plus more. The Case Closed mobile app can be used to create and update cases on-the-go. With the app, teams can use mobile device microphones to dictate and add case notes in real-time. 

Case Closed can be used to manage cases from start to finish. Teams can track various data such as court status, dispositions, charges, and defendants. The Inci...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

5 Reviews of Case Closed

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(5)

5

4 stars

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0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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December 2019

DeWayne from Lookout Mountain Judicial Circuit Drug Task Force

Company Size: 11-50 employees

Industry: Law Enforcement

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Case Closed the ultimate Law Enforcement Software

Overall experience is a 10+. CC has help my agency with time management to reduce the amount of time preparing a case file for prosecution. In addition, the customer service is by far the best I’ve ever experienced. I highly recommend this software!

Pros

CC is a valuable tool to link persons, vehicles, and evidence from case to case. To be able to search these things and to see how or if they are linked together is a great tool. It helps solve crimes and saves investigation times.

Cons

There were a few features that were difficult for a supervisor to approve reports but talking with CC team, they took action to help simplify the process.

January 2020

Janette from Humane Society International

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Outstanding Customer Service and Afforable

Case Closed has significant helped us in tracking/connecting targets in our dogfighting investigations. It keeps the data centralized in one location and allows specific search requests even is the spelling is off. You can't go wrong for the value and the customer service.

Pros

I cannot say enough good things about the incredible customer service by Case Closed. They are responsive to problems or concerns and do their best to modify the program for our customary needs. As a nonprofit, we could not spend tens of thousands of dollars on a program but needed the capability to track, monitor, and collect intelligence on targets. Case Closed has made it possible. We investigate dogfighting internationally and Case Closed created new fields and added each country into the drop down boxes for accurate reporting.

Cons

Still learning the system so no complaints thus far. Since this is primarily used by law enforcement, there are some fields that are not applicable for us. It would be nice to have those fields removed but not a "con" per say.

Reasons for Choosing Case Closed

Initially it was the cost steered me in the direction of Case Closed but after working with them I was impressed with their desire to customize the database for our needs.

May 2018

Mehul from Appuno, Inc.

Company Size: 51-200 employees

Industry: Program Development

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Much better than our previous case management software.

We can quickly organize our cases, collaborate with our partners, and stay much more organized than ever before.

Pros

It's the only software we found that is loaded with features and cloud-based so we were up and running in a few days.

Cons

There are frequent updates as new features are added. At least the updates are done at night but can be annoying.

December 2019

Travis from CNMI Office of the Public Auditor

Company Size: 11-50 employees

Industry: Law Enforcement

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

CaseClosed Software Review

Pros

Going from paper and filing cabinets, CaseClosed has allowed us to fully digitize our case files; giving us ease of use and collaboration on cases. Being able to simply send the case file to a Prosecutor has cut down processing and intake times immensely.

Cons

With all software products, there are bound to be "bugs". However, Crime Tech Solutions has been there to fix any issue we have ran into thus far.

June 2016

Sharon from Crime Tech Solutions

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

June 2016

Easily the most powerful and cost-effective suite of investigation software solutions

Case Closed tracks everything related to criminal investigations. Track Cases, Tips, Tasks, Incidents, Charges, Court Status, attach Video/Audio, Images (and other files), Internal messaging (to & from other detectives), Investigator Dashboard, send SMS Text messages, Informants, Medicaid Fraud. Evidence tracking with barcode and much more. Generate Reports on any data. Workflow for Supervisors' approval of cases. Reminders of unread messages and overdue tasks. Track money Tills.